Archive for June 2016

RR 130: Barry Barrett from RLO

Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO where Barry’s sales and training capabilities operate at full capacity in his dual roles as lead salesperson and service manager trainer. Learn about passion, discovering your WHY and what the top qualities are of a superstar service adviser.

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RR 129: Jerry Holcom from S & S Service

This is a very special interview with Jerry Holcom. With nearly 50 years’ experience in the automotive field, Jerry tells of his pathway to success and the typical stumbles or learning curves along the way.

Why should you listen: Jerry tells of great advice he’s received throughout the years about money and property ownership; Learn Jerry’s reasoning behind the decision not to buy his father’s business, and then turned around 10 years later and bought it from someone else.

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RR 127: Dave Kusa of Autotrend Diagnostics

Reasons to listen to Dave Kusa, President Autotrend Diagnostics:

-Find out how much reliance Dave places on building customer relations and home town value in a city of 2.5 million people.
-Dave believes that their top internet reviews come from his strategy on good customer communications.
-If you are looking for great insight or advice on the need for business training, Dave will explain to you his biggest learning curve.

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RR 125: Succession Planning Round-Table

Succession Planning. A business requirement.

An informative discussion on planning for the eventual sale of your business. This discussion is between two professional service entrepreneurs, Joe Sevart and Judy Walter, who are in different stages of their succession plans. They are joined with succession planning professional Bob Ward, President of Wardden LLC. Bob says “Every business is eventually sold, but how?

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RR 124: Jeremy O’Neal from Advisorfix

The three most important traits of the professional Service Advisor. Jeremy O’Neal president of Advisorfix joins Carm Capriotto in an engaging interview on the value of the service advisor and the traits and role they play in successful shops. Jeremy covers goals, the ratio of service advisors to technicians, accountability, trust and why most shops approach the sales side vs. the client’s vehicle agenda of the business completely wrong.

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RR 123: Pete Rudloff from Pete’s Garage

Pete Rudloff owner of Pete’s Garage in Newark, DE. Pete started out in the automotive trade as a machine shop apprentice and after a year became dealer tech and grew into a Mopar Gold  CMAT, L1, DEEP certified tech of which have been both the assistant shop foreman and foreman of a few local dealerships…

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RR 122: ASE Test ‘Uncovered’

ASE Test Uncovered. Everything you ever wanted to know about the ASE Test … ASE 3but were afraid to ask!

Joining me for this very open discussion is:

-Dan Baumhardt, ASE Test Administrator
-Matt Fanslow, Professional Technician and an ASE Subject Matter Expert
-Ryan Kooiman, Director of Training at Standard Motor Products

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