Archive for January 2017

RR 191: George Arrants – Career Educator, Trainer and Recruiter

Career educator, trainer and recruiter has a powerful message for the industry.

George Arrants currently the Director of Training & Recruitment for the Wheel Time Network brings his insight and wisdom to this interview. George talks the fundamental importance of secondary and post-secondary advisory boards. He says it is a national concern with a local solution. He shares how to recruit members for advisory boards and why they are so important for our industry’s future.

George Arrants shares his perspective on the tech shortage and asks the question is it a shortage of qualified applicants or the lack of applicants. He talks about the value of Super Tech for the heavy-duty industry and compares it to a Skills USA program for big kids.

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RR 190: The Potential Of Potential – Leadership Round Table

Aftermarket Industry Panel shares their views on the Potential of Potential

Join John Passante, Donna Wagner and Larry Pavey as they bring their leadership experience to a lively discussion on the Potential of Potential.

There are dozen’s of powerful axioms presented in this leadership discussion with three of the industries legacy leaders who share their wisdom on listening, passion, and purpose. Discover your potential for potential here.

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RR 189: Uwe Kleinschmidt from AutoVitals

Technology Entrepreneur shares his vision of success for the service professional..

Uwe Kleinschmidt founder and CEO of AutoVitals shares his insights on the continued integration of technology for every service professional. He says the internet is fundamentally changing the industry and how we serve the customer.

Uwe talks about the power of data, unbillable time wasted, why the service advisor is the most important part of the successful shop, that total shop measurements is the next frontier such as real time technician efficiency, and many more stimulating thoughts, ideas and insights.

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RR 188: Marlo Miranda – 2016 ASE Instructor of the Year

2016 Byrl Shoemaker ASE Industry Education Alliance: Instructor of the Year, survived many challenges.

Marlo Miranda automotive technology teacher at Forsyth Central High School, Cumming, GA, was honored at the ASE Fall Board of Governors meeting in November 2016.

Marlo Miranda has a very formidable story. It wasn’t an easy go growing up in New York City. He shares his story of survivor-ship through the mentoring of his automotive technology shop teacher. This molded Marlo to this day as he brings to his students the value of having someone believe in you.

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RR 187: Parker Davis – BMW Specialist – Owner Broad Stroke Associates

A strong Dealer Alternative Strategy for this BMW/MINI Service Professional

Parker Davis, President of Broad Stroke Associates has been a BMW specialist for the last ten years. He been in the industry for eighteen years and started Broad Stroke to offer his customers a strong dealer alternative.

Parker shares his strategy in customer service, training, and the ARO results of implementing his digital vehicle inspection program. Parker sees more specialization in the industry with more shops working on specific platforms. He explains how shops will evolve to be specialists.

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RR 186: Chris Cloutier on Shop Technology

Do you understand the logical progression of software tools and systems in your company?

Keeping up with technology improvements and enhancements is an important strategy for any shop owner. Chris Cloutier has created an info-graphic that maps the implementation and process of a technology driven service shop

Chris created a website to help shop owners understand the process, stages and options available for shop owners. The timeline helps create an implementation strategy so that every shop keeps up with technology advancements and critical levels of customer interaction and connection.

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RR 185: Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service

High Flying Entrepreneur Combines Used Cars with Automotive Service to Create the Right Formula.

Bill DeBoer, AAM has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Started by his dad in 1982 DeBoer’s also sells used cars.

DeBoer speaks to the value ride sharing will bring to his business, his new mastermind group, and his new Car Care Club among many other topics.

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RR 184: Tim Dwyer Automotive Education Specialist at Consulab

Tim Dwyer was a shop owner for 25 years and was an instructor at Oklahoma State University Institute of Technology, for 12 years, where he helped start and instructed the Pro-Tech Automotive Internship program. He has found a perfect evolution of his storied carrer as an automotive education specialist at ConsuLab Educatech.

Tim is pays it forward with a very in-depth interview that covers many bases from his own shop, to being an educator and discovering a powerful way to educate his students with a Team Based Learning approach to his work in helping instructors utilize the power of their teaching aids.

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RR 183: Michele Winn, Diagnostician at Beck Service Center

Lincoln Tech Grad: Only woman in her class is drivability diagnostician at Beck Service Center.

Michele Winn flipped burger at Wendy’s when she got her first job doing payroll at a service center. She got the bug and spent six years at a Goodyear, then on to Linder Technical Service and now at 30 bay operation Beck Service Center in Indianapolis.

Michele graduated from Lincoln tech and spends her day diagnosing drivability and electrical problems. She shares her opinions of training, she lists her personal strengths and feisty is one of them and how she sees the impact of future technology.

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