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RR 140: Maylan Newton – Part 2

Maylan Newton from ESI – Educational Seminars Institute is making his second visit to the podcast. Maylan is a business coach, trainer and industry speaker. Catastrophic Failure of Me. Maylan experienced a life changing event on December 30, 2014. He pulled through it and he has been on a crusade speaking about the lessons he learned.…

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RR 108: Maylan Newton from ESI -Part 1

Are you ready for a very powerful message to help improve your business? Are you at the point where you need a push to get help or support? Are you at the pinnacle of your career and want to know how much further you can go?

Maylan Newton from ESI – Educational Seminars Institute will give you some straight up advice on how to be more successful. Maylan a business coach, trainer and industry speaker says, “He is ‘just a car guy’ with lots knowledge and is brave enough to talk about it”.

Maylan’s purpose is to educate leaders to be a better owner or service writer. Inside this episode are some very powerful tips from Maylan to improve your journey. Get the Brake Clean Story. Learn Maylan’s top 3 keys to improved profitability. Hear great insight into succession planning. Learn how many hours of training owners should get per year … and more.

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THA 037: Multiple Labor Rates & Matrix Parts Margins in your SMS

Multiple Labor Rates Can Make A Shop Competitive Depending On Jobs. It Is Easy To Set Up Parts Matrixes On Your SMS.

A big fear in our industry is we fear someone questioning our price. We need to be proud of why and what we do. We must understand the value we do for our customer.

Understanding how parts matrix’s work in your SMS and understanding the strategy behind it will improve your parts margins overnight. Also, parts pricing transparency in the industry may change parts margins in the future.

Become the CEO of your company and you’ll start to see the differences in your sales, costs and profits when you pay attention to what the CEO must do for the company.

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THA 030: Nine Reasons Why Labor Rates Need To Increase

Is Your Labor Rate Keeping Up with Inflation and Your Cost Doing Business?

A tough subject to discuss, however many great ideas shared on the mechanics of setting a labor rate, but most importantly being valued and getting paid for all that you know and do for your customer.

The correct labor is a big factor in profitability among other critical measures in a service business. Learn from the discussion.

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THA 025: Disaster Planning and Preparedness

Are you prepared for a disaster?

Business interrupters come in many forms. Natural, environment, death of owner, spouse or partner, surgery, accident, illness or even loss of a key employee.

This Academy lesson discusses: why you should plan, do you need a formalized approach, do you have plans for a normal business operation that can be followed and who makes the decisions.
It is said that business interrupters will happen (Not if but when). Will you be prepared?

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THA 014: Customer Retention Strategies

Do you have a customer avatar, a profile of your ideal customer?

Listen to this great lesson on customer retention and marketing from Gene Morrill, Ron Haugen and Maylan Newton as they bring to the forefront, customer marketing budgets and a yearlong plan, social media, special events, car care clinics and digital service reminder.

Many great ideas to jump start or re-invent your customer retention strategy.

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RR 173: Nick Modesti from Modesti’s Car Care Center

A true family culture ingrained with their customers.

Nick Modesti from Modesti’s Car Care Center in Culver City, CA is second generation nurturer. Nick has carried the tradition of his dad and mom to their team members and customers. Everyone feels the family culture which is never compromised.

Interview covers their goal to maintain 100% satisfaction with our clients, implementation of a DVI program, why having a business coach is one of his best decisions, how he bonuses his team for achieving training goals, and their peace of mind warranty program among others.

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Join the Podcast Alumni and Share your Remarkable Story Why have your own episode on the Remarkable Results Radio Podcast? Experience is sometimes called the learning curve of failure and sharing those stories help others to be more successful. Guests of the show say that giving back to an industry that has provided for them is…

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