How to become a sought-after business, that everyone wants to work for.
Jude Larson the president, owner and lead consultant for JML Real Solutions uses his rich experience and business success as he works with service professionals to re-engineer their businesses.
Jude shares ideas on how to become a legendary or sought-after business where top performers want to work and why company culture is precious and you need to build it and protect it. Jude also asks every client to review their business from a 30,000-foot view to gain a perspective and build the right priorities for their business.Listen and view episode notes
Did you know that your customer relationships are considered an asset?
International best-selling author, world renowned speaker and president of the Cathcart Institute, Jim Cathcart is a worldwide leader in relationship selling and personal and professional development. He is one of the most award winning professional speakers in the world.Listen and view episode notes
Do you accept a level of underachievement?
Rodger Bland is a lifelong pursuer of his full potential. For the past twenty years he has dedicated a large part of his life’s energy towards the study of success. He’s learned that even the most successful among us, seldom if ever, realize their true full potential in life.Listen and view episode notes
Understand the power and impact of training, exit interviews, employee safe-zones and knowing your numbers.
With more than 38 years of experience as a Technician, Service Advisor, Service Manager, General Manager, Automotive Business Owner and now as one of the Premier Automotive Business Coach & Training specialists, Ray brings a unique skill set to the table. Automotive Coaching and Training (ACT) Group is built around supporting automotive business owners facing struggles in today’s business climate.Listen and view episode notes
During high school and college Murray Voth, owner of Freedom Consulting and Training, learned to service and repair both motorcycles and airplanes while he finished his commercial pilot’s license. After college, Murray’s research skills were honed while doing a community research project; as a result, he was hired by a firm doing research and development in…Listen and view episode notes
Maylan Newton from ESI – Educational Seminars Institute is making his second visit to the podcast. Maylan is a business coach, trainer and industry speaker. Catastrophic Failure of Me. Maylan experienced a life changing event on December 30, 2014. He pulled through it and he has been on a crusade speaking about the lessons he learned.…Listen and view episode notes
Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO where Barry’s sales and training capabilities operate at full capacity in his dual roles as lead salesperson and service manager trainer. Learn about passion, discovering your WHY and what the top qualities are of a superstar service adviser.Listen and view episode notes
The three most important traits of the professional Service Advisor. Jeremy O’Neal president of Advisorfix joins Carm Capriotto in an engaging interview on the value of the service advisor and the traits and role they play in successful shops. Jeremy covers goals, the ratio of service advisors to technicians, accountability, trust and why most shops approach the sales side vs. the client’s vehicle agenda of the business completely wrong.Listen and view episode notes
Are you ready for a very powerful message to help improve your business? Are you at the point where you need a push to get help or support? Are you at the pinnacle of your career and want to know how much further you can go?
Maylan Newton from ESI – Educational Seminars Institute will give you some straight up advice on how to be more successful. Maylan a business coach, trainer and industry speaker says, “He is ‘just a car guy’ with lots knowledge and is brave enough to talk about it”.
Maylan’s purpose is to educate leaders to be a better owner or service writer. Inside this episode are some very powerful tips from Maylan to improve your journey. Get the Brake Clean Story. Learn Maylan’s top 3 keys to improved profitability. Hear great insight into succession planning. Learn how many hours of training owners should get per year … and more.Listen and view episode notes
Meet Jeff Peevy, President of the Automotive Management Institute (AMI), a 34-year industry veteran who has spent the past 20 years involved with education and research. Jeff discusses and drives home an important strategy on ‘Building A Learning Culture’ in your business. This episode can be distilled down to four words: Let’s Go Learn Something!…Listen and view episode notes
Cecil Bullard, President of the Institute for Automotive Business Excellence shares this thoughts and lessons on the success of the service professional. He is very passionate about the success of the service professional and shares some important strategies for growth and profitability. Why Listen? You will hear Cecil talk about: Six KPI (Key Performance Indicators)…Listen and view episode notes
Michael Gerber’s E-myth is a very powerful book that serves up the Entrepreneurial Myth. It is a must read book for all entrepreneurs. I won’t serve up the premise of the book now because I do it in the beginning of the episode. This is a must watch or listen to episode and one that…Listen and view episode notes
B. J. Lee is a business coach, consultant and VP of Client Services at the Institute for Automotive Business Excellence. A great episode with a smart guy who has all the battle scars to prove his wisdom. Throughout the years, B. J. has managed, owned or partnered in several repair shops and has gained a…Listen and view episode notes
Business coaching is a hot subject and one that my guests know a lot about; they share their reasons for engaging a business coach and honestly and intimately tell how it has changed their lives and business. Two of my guests have done or are doing coaching for other shop owners. An enormous amount of…Listen and view episode notes
Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network an 12,000 plus member website that is the largest information center for vehicle service facility owners and managers.
Tom got his start in the auto service industry pumping gas in the late 60’s. Tom and Deb operate Auto Centric, an import specialty shop in Grand Rapids. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Tom’s previous episodes HERE.Listen and view episode notes