Service Professional Series

RR 267: Brian Bates from Eagle Automotive

Your Business Model Needs to Be Fluid and Flexible as Tech and Business Transformations Abound.

Brian Bates from Eagle Automotive in Littleton, CO is a multi-store operation where the strength of his business culture and leadership is based on firm values and integrity.

Brian points out that leaders are not born and being a great leader can be learned. Studying leadership is your most important role as a business owner. You must learn how to be a great leader. He’s built his business based the relationship he has with his team and how they function as an organization. He says, “Customers can feel that.”

An early adopter of Digital Vehicle Inspections a member of the NAPA advisory team and his local Business Development Group has helped influence his business success.

Listen and view episode notes

RR 266: Patrick McHugh from Bimmer Rescue, Richmond, VA

Customer Avatar, Art Shows, Student Automotive STEM Classes are just a small part of this Unique Specialty Shop.

Patrick McHugh from Bimmer Rescue in Richmond, VA took a few twists and turns in his career before starting Bimmer Rescue. Patrick shares the unlikely evolution from jet pilot to shop owner.

He is a strong marketer and big thinker. From the days of working on the neighbor’s toasters to tinkering with a 1985 BMW Patrick’s path to service professional was paved with his love of how things worked.

Listen and view episode notes

RR 265: Kevin Hurley from Mission Viejo Transmissions & Auto Repair & Girls In The Garage

Women Power. The Story behind “Girls In The Garage”

Kevin Hurley had no automotive background when he was recruited to work at an AMMCO transmission store. He grew it to be number one out of 900 in the country. He had a knack for success.

After building a partnership network of transmission stores Kevin settled on one eleven bay shop and that is his showcase for Girls In The Garage; one of the most unique women’s car care clinics in the country.

Kevin tells you his startup story with Girls In The Garage and the evolution to what it is today. If you just pick up one smart or cool idea and you start your women’s clinics, you will have made a great move to help lift the image of our beloved aftermarket.

Listen and view episode notes

RR 261: Jim and Shelly Fleischman from Automotive Alley

NASCAR Experience Helped This Shop Owner Create Strong Systems in Every Department.

Jim and Shelly Fleischman created Automotive Alley in Arcade, NY from scratch while Jim was still teaching post-secondary automotive technology. Now working full-time in the business, Jim brought his passion for teaching and organizational skills to the business and Shelly brought her accounting experience.

This meticulous shop with systems designed for improved efficiency is preparing to scale. Jim credits his past NASCAR experience as a guidepost for being lean and organized. Jim’s every move has been to consider growth through business model improvements along with additional locations.

Jim is a big thinker with huge goals and the energy to do anything he puts his mind to. And all along the way, Jim will have a system in place that makes it all work.

Listen and view episode notes

RR 259: Clint Dudley from Shade Tree Auto – Update

Are you taking care of your customers beyond their expectations?

The business culture at Shade Tree Automotive in Grimes, IA is the biggest factor for creating satisfied customers and team members. Owner, Clint Dudley has a brand-new building to service his customers. It was a team effort to design the building for top efficiencies.

This AAA Top Shop in Iowa has also been recognized with the 2016 Torch Award for Ethics from the US Chamber of Commerce. Clint is a disciplined goal setter and has taken his entire team to Vision in KC in March 2017.

He says hiring practices has made the difference in building his top team. Clint says we have a bright future and his new location has made him more convenient to his customer base. He doubled his tire sales in the last year.

Listen and view episode notes

RR 258: John Francis from Francis Automotive Services

Be Honest, Speak from Your Heart, Always Be Authentic and Have the Highest Ethics. Your Business Will Boom!

John Francis from Francis Automotive in West Chester, PA has given of himself to further the industry. With support to ASE, ASA and AMi among others, John has helped steer the direction of the aftermarket in many volunteer positions.

He finds the time to be a part-time business coach, is excited about the 3rd generation of Francis’s to join his company, he ran in twenty marathons, and John figured out a long time ago that he needed to work on his business, not in it.

Another Legacy Leader Episode.

Listen and view episode notes

RR 256: Rachael Wacha from City Auto Repair

Joined the Family business and doubled sales within a year.

Thirty one-year-old Rachael Wacha from City Auto Repair realized she was more like her dad than she thought. She also didn’t realize how important she was to the business.

You’ll be moved by her story and very open discussion of her very personal journey as she walked through life’s challenges and overcame them all. She has the tenacity to achieve every goal she sets for herself.

Having completed a succession plan to own the business, Rachael has joined a coaching and mastermind group. She is the president of the local ASA chapter and Is investing her time in vocational training and engaging with students.

Listen and view episode notes

RR 253: Scott Buckley & Steve Bullins

The Future of Our Industry Speaks Out on Tech, Technology, Millennials, DVI and Customer Service. 

Scott Buckley and Steve Bullins from Buckley’s Personalized Driver Care bring a refreshing look at our industry. You’ll be happy to hear this duo speak on so many topics.

All the while you are listening, consider these guys are the shop owners of the future and will help guide and steer our industry for many years to come. We’re in good hands.

Listen and view episode notes

RR 252: Eric Carlson from Ervine’s Auto Repair & Grand Rapids Hybrid

Michigan Shop Owner Makes Hybrids His Specialty Niche

Eric Carlson from Ervine’s Auto Repair and Grand Rapids Hybrids has found that his specialty in Hybrids has been a welcome addition to his business and his market is responding. With hybrids as loaners, his hybrid business is growing at an unexpected rate.

Eric shares his story that includes the purchase, 24 years ago, of a business that was on its last leg. His supplier gave him a heads up on the opportunity. Eric has been recognized multiple times as the NAPA Technician of the Year, in the Grand Rapids region. He also tells about his commitment to ASE and the time he was as a subject matter expert. He helped work on the Hybrid tests.

Listen and view episode notes

RR 251: Craig O’Neill form O’Neill’s Transmission Service

Third Generation Millennial Whose Dad Has Complete Confidence in His Decision Making is Looking for an Actionable Succession Plan.

Craig O’Neill from O’Neill’s Transmissions and Service has taken some bold moves in the business and implemented a DVI system and hired a business consultant.

He sees great opportunities in emerging technologies and values the power of a strong business culture.

Regarding the technician shortage, he shares their apprentice program that has helped not only his business but the vocational school he works with.

Listen and view episode notes

RR 249: Brenda & Brent O’Neal from Repair One Automotive

Is Your Customer Retention All About Your Integrity and Building a Trusting Relationship?

Dynamic husband and wife team, Brenda and Brent O’Neal, lead their team to ensure “The customer experience is the best it can be.” All roles must do their job to perfection. The team knows that they are not fixing cars and that their customer is the most important part of the business.

They believe that living in the same community as their business brings great value and recognition.

Brenda and Brent, who do not have a background in the automotive field, share where they get their new ideas, how to grow your own techs, their marketing strategy, and the extreme value they’ve received from hiring a business coach.

Listen and view episode notes

RR 248: Tom Lambert from Shadtree Automotive

Do You Expect Your Customers to be ‘Customers For Life?’

Tom Lambert from Shadetree Automotive in Layton, UT has a goal to keep customers for life. Everything done in the business and through marketing efforts works toward that goal.

Lambert can say this because he has built a company with a strong culture of caring from a highly motivated, yet laid back team that loves to have fun.

The key to his success was hiring a business coach to bring the guidance he needed to see things from a different perspective. His organization is experiencing 10% growth each year and will top out at $2.5 M in revenue this year.

Listen and view episode notes

RR 245: Kate Jonasee from K-Tech in Sebastopol, CA

Do you remember when you started in business? What humble beginning did you have?

Kate Jonasee from K-Tech and Pauline’s Auto worked her way across the country after graduating from automotive technology college in upstate New York. She persisted through every opportunity to own two shops in Sebastopol, CA.

Kate says she learned something along the way from every shop she worked at and always had the goal to own her own shop, let alone two and possibly more.
Listen to the smart choices she made along the way, what her personal motivations were and how she is working to improve herself and her business.

Listen and view episode notes

RR 244: Brian Sump from Avalon Motorsports

Industry outsider used his business acumen and detailed, process-based, management philosophy to grow his business.

Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007.

Recognized with multiple industry and business awards, Brian Sump is an entrepreneur who runs six different organizations and he explains why you need to network-up and network-down.

This industry awarded shop owner brings his wisdom to the premier aftermarket podcast.

Listen and view episode notes

RR 238: Greg Bunch from Aspen Auto Clinic

Is your service adviser getting forty hours of training per year?

Greg Bunch owner of Aspen Auto Clinic a five-store operation in Colorado Spring, CO tells the story on how his first branch came about. Greg tells of his best practices on how to scale for multiple locations. He shares the traits of a shop owner when preparing for expansion.

We talk consolidation, the value of quality service adviser training, what good technicians want from their shop owner, how to prepare for expansion (you need capitol), customer retention and more.

He also talks about his Transformers Mastermind group for multi-shop operators.

Listen and view episode notes