RR 124: Jeremy O’Neal from Advisorfix

Jeremy O’Neal, President and lead sales trainer for Advisorfix, began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisors across the nation.Advisorfix1

Background
Jeremy opened and operated his own independent auto repair shop in 2005. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Since that time Jeremy has logged more than 13,257 hours of high performance coaching sessions with his clients.Advisorfix award

Birth of company
In 2010 Jeremy founded Advisorfix with the mission of helping shop owners and Service Advisors revolutionize their sales and customer service experience. Jeremy has been instructing and creating curriculum for the automotive repair industry since 2007.

Listen for:

Knowing the goals of every service adviser.

Why chivalry is still king.

The Three top traits of a service advisor.

Why communication skills are vital to the position and how you can learn to communicate with everyone.

That most shops approach the sales side vs. the client agenda of the business completely wrong.

 

Professional Background

  • VW Dealership Service Advisor
  • Audi Dealership Service Manager
  • Porsche Dealership Service Advisor
  • Independent Automotive Repair Shop Owner
  • Service Advisor Performance Coach
  • Independent Automotive Business Coach
  • Training Instructor
  • Training Curriculum Development

Certifications

  • ASE Certifications Currently Held: A4, A5, A6, A7, A8, L1
  • ASE Certified C1 Service Consultant
  • AAM – Accredited Automotive Manager
  • CMBA – Certified Master Behavioral Analyst
  • MACS Certified

Advisorfix web site here.


This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.Episode Logo Sponsored By v1 With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.