RR 151: Gary Keyes from E & M Motors

em-motors-1Gary Keyes is the owner of E & M Motors Auto Service in Stuart, Florida.

Started at a service station. (remember them?)
Gary started as a tech, right out of high school back in the service station days in Miami. He also worked in a Toyota dealership for 10 years and decided he was smart enough to open a shop himself. He says he is still learning.

Networking.
Through the value of networking, as a member of ASA, he found and purchased E & M motors.  He tells the story. Networking with peers, he says, is one of the most powerful benefits of association membership. It paid off again when he hired a tech from up north who wanted toem-motors-3 move to Florida; he tells the story of how that happened.

Trustee for AMi.
He’s also a trustee of AMi. Gary recently received his AMAM (Accredited Master Automotive Manager) certification. As a major commitment to his technician training he will close his shop during Vision High Tech training and expo, a show in Kansas City. He says the benefits of a year’s worth of high quality training at one time is a huge benefit.

Gary Keyes is an ASE Certified Master Technician Since 1978.

Here are a few questions asked of Gary Keyes:

How many customers schedule online?

Future plans. What about succession planning?

Who owns the vehicle data in the age of telematics and the connected car?

Gary has given a strong commitment to the industry:

 

  • Member of the Board of Directors for ASA Florida- Automotive Service Association of Florida
  • Past President of ASA – Automotive Service Association Miami Dade Chapter
  • Past President of ASA Treasure Coast Florida chapter 2000-2004
  • General Director of the Automotive Service Association -ASA national 2011-2015
  • Member of the Board of Trustees for AMi – Automotive Management Institute
  • Member of Federated Car Care Advisory council
  • Serve on the Automotive Technology Advisory committees for both Indian River State College and Martin County High schools.

Business Overview

Years in industry: 43
Years in business ownership: 34
Number of technicians: 2
Number of Lifts: 4
Number of Bays: 6
Other team members: Service Advisor
Open: Mon – Fri
Annual estimated volume: $700K
Industry involvement: ASA – AMi
Special Accreditation's: AMAM
ASE: Master
Trainer/Coach: AdvisorFix – Jeremy O'Neal
Advisory Council: Federated
Supplier: Federated – Delco PSC

Link to E & M Motors here.    Link to AMi here.    Link to ASA here.


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Insider Enroll 1

This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.