RR 154: Ray Kunz from ACT

With more than 38 years of experience as a Technician, Service Advisor, Service Manager, General Manager, Automotive Business Owner and now as one of the Premier Automotive Business Coach & Training specialists, Ray brings a unique skill set to the table.  Automotive Coaching and Training (ACT) Group is built around supporting automotive business owners facing struggles in today’s business climate.

Ray’s strength is in training automotive owners and managers on internal procedures, work flow, people management and today’s relevant issues.

His unique training style provides management assistance through a program of personalized, in-shop and phone support attention.  Ray claims to be ‘The Professional’s Professional’ because of his dedication in helping each business achieve positive change and professionalism.

This episode is packed with insights from Ray. Among the subject and topics covered:

Why business culture ranks right up there in creating a great place to work and for creating a positive force for engaging customers.

You can’t use a size 12 boot to demand respect anymore.

Owners must find a safe-zone to talk to their employees.

The importance and value of exit interviews.

ACT website here.


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This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.