RR 183: Michele Winn, Diagnostician at Beck Service Center

Michele Winn graduated from Lincoln Technical Institute in Indianapolis, Indiana in 1994. Here is her resume:

  • She worked for an independent Goodyear service center for 6 years where she did brakes, steering and suspension and under hood maintenance.
  • In 2000 she taught an ‘Intro To Drivability’ class at Linder Technical Services.  She also helped recondition fuel injectors, answered hotline calls from member shops and figured out tough drivability problems that were brought into the shop.
  • Michele always enjoyed turning wrenches and went back into a large shop environment in 2009 working for Beck Service Center on the south side of Indianapolis.  She has been the only drivability and electrical technician in the shop for the past 4 years. Beck is a large shop with over 30 bays and 18 lifts.

Michele’s key role is diagnosing check engine lights, traction control, ABS, or any other warning lights as well as any other electrical issues such as power windows, lighting systems and door locks. Repairs are sent to other technicians which frees her to focus on diagnostic challenges. She averages 10-12 cars per day.

Her husband Steve is also a drivability technician which sometimes makes for lively conversation at the dinner table.

Michele has a 12-year-old daughter who is a cross-country runner and currently trains twice a week for her 2nd degree black belt in Tae Kwon Do. She also has 2 step-daughters, ages 23 and 24.

Michele enjoys spending time at home with her family, playing piano and being active in her church.

Interview highlights:

  • Started flipping burgers at Wendy’s.
  • Only women in her automotive classes at Lincoln Tech.
  • Got a job offer from a shop to do the paperwork. Observed the techs and found wrenching interesting.
  • Best form of learning is when she fails and gets it right. She learns the best on her own.
  • Michele prefers more daytime training. Too burnt out at night to absorb anything.
  • She lists her personal strengths and feisty is one of them!
  • Michele shares a good habit that helps her remember.
  • I asked Michele if she would teach at a college level automotive course. She had a very interesting answer.

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This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

About the author, Carm Capriotto

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.