Posts Tagged ‘Culture of Learning’

RR 169: Seth Thorson from Eurotech Auto Repair

Euro specialist shop owner is also a BMW trainer and embraces technician networking.

Scott Thorson has specialized in the service of European automobiles since 1999. A BMW Trained technician also owns a nationwide BMW tech Support service (LMV Bavarian) that people all over the world use for BMW technical advice.

A national BMW trainer embraces new technology and understands that there is always someone willing to work harder to take everything away.

Listen and view episode notes

RR 167: Eric Svedberg from Automotive Specialists

How efficiency drives sales and profits for this three-bay service professional.

Eric Svedberg started as an Amoco dealer at the age of 22. Now at 45 years old he has much to share as a young man with 23 years of hard knocks experience. He adopted the slogan ‘Dealer Alternative’ from the day he opened.

Listen and view episode notes

RR 163: Frank Scandura from Frank’s European

What happens when you put your people and customers first?

Frank Scandura of Frank’s European in Las Vegas Nevada was fortunate to make the transition from technician to service writer to entrepreneur. Many service professionals never find the degree of success that Frank has achieved, without the transition from working in your business to working on it.

Listen and view episode notes

RR 154: Ray Kunz from ACT

Understand the power and impact of training, exit interviews, employee safe-zones and knowing your numbers.

With more than 38 years of experience as a Technician, Service Advisor, Service Manager, General Manager, Automotive Business Owner and now as one of the Premier Automotive Business Coach & Training specialists, Ray brings a unique skill set to the table. Automotive Coaching and Training (ACT) Group is built around supporting automotive business owners facing struggles in today’s business climate.

Listen and view episode notes

RR 135: Garry Plimmer from Garry’s Automotive

A smart listen with NAPA’s ASE Technician of the year 2013. Why Listen? Harvest great ideas on customer retention, marketing, technician and adviser training, succession planning and the value of a business coach. Humble Beginning Garry Plimmer’s mechanical training began during his enlistment in the U. S. Navy from 1974-1978, having trained and served as a diesel…

Listen and view episode notes

RR 123: Pete Rudloff from Pete’s Garage

Pete Rudloff owner of Pete’s Garage in Newark, DE. Pete started out in the automotive trade as a machine shop apprentice and after a year became dealer tech and grew into a Mopar Gold  CMAT, L1, DEEP certified tech of which have been both the assistant shop foreman and foreman of a few local dealerships…

Listen and view episode notes

RR 096: Jeff Peevy of AMI on Creating A Learning Culture

Meet Jeff Peevy, President of the Automotive Management Institute (AMI), a 34-year industry veteran who has spent the past 20 years involved with education and research. Jeff discusses and drives home an important strategy on ‘Building A Learning Culture’ in your business. This episode can be distilled down to four words: Let’s Go Learn Something!…

Listen and view episode notes

RR 087: Tom Palermo from Preferred Automotive Specialists

Tom Palermo from Preferred Automotive was honored as the NAPA ASE Technician of the year 2015. What a humble and enthusiastic entrepreneur; he’s firmly engaged in the 40 plus year old family business that his dad Joe started, back in the day. Preferred Automotive Specialties employs seven technicians in six bays with eight lifts. Besides…

Listen and view episode notes