Where does a three time ASE Technician of the Year and shop owner find a new technician?
Tom Piippo a three-time recognized ASE Technician of the Year needed to find a new technician. He decided to grow his own and found a candidate in a most interesting place. Also listen to Tom share his story of remarkable results over the last 39 years operating in a small town of 491 households in northern Michigan.
Tom was recently honored by ASA as their 2017 Alpha award winner for his generous and far-reaching contributions to the automotive service industry.Listen and view episode notes
Vice Chair of CCPN is Honored as a 2017 ASE/Autocare World Class Technician
Dwayne Myers tells his story that starts in the Army and ends with the 2017 ASE/Auto Care World Class Technician Honor. It seems that everything Dwayne Myers did in his career helped pave the way to this recognition.
A partner in the four-shop operation Dynamic Automotive in Frederick County, MD, listen to Dwayne’s message that anyone can have success. He says, “Don’t be afraid to give up the good to go after the great.”
Dwayne shares some great wisdom on Dynamics commitment to training and building a team. He sees a bright future for all shop owners and provides a great piece of management wisdom: ‘Never Talk Mad’.
Recorded at Vision Hi-Tech Training and Expo 2017 Joining me in my Vision 2017 studio are: Sheri Hamilton the Show Manager and the executive Director of ASA-Midwest Vision co-founder Jerry Holcom form S & S Service in Kansas City Co-Chairman Ron Haugen from Westside Auto Pros in Des Moines, IA Co-Chairman James Copeland from Midwest…Listen and view episode notes
Longtime O’Reilly Auto Parts Counter Professional Earns National Recognition.
Oscar Manzo, Installer Service Specialist at O’Reilly Auto Parts for over 27 years is recognized as the 2016 Counter Professional of the Year. The honor is given every year, for the last thirty-one, from Babcox Media.
Oscar has dedicated his entire career to the parts business; he started as a part-time cashier. He loves his everyday interaction with his customers and researching hard to find parts. Oscar shares his view on what is new in the parts business and the fulfillment of his customer’s needs.Listen and view episode notes
A true family culture ingrained with their customers.
Nick Modesti from Modesti’s Car Care Center in Culver City, CA is second generation nurturer. Nick has carried the tradition of his dad and mom to their team members and customers. Everyone feels the family culture which is never compromised.
Interview covers their goal to maintain 100% satisfaction with our clients, implementation of a DVI program, why having a business coach is one of his best decisions, how he bonuses his team for achieving training goals, and their peace of mind warranty program among others.Listen and view episode notes
Executive Director talks about technician & shop licensing, safety inspections and autonomous cars.
ASA Michigan Executive Director, Ray Fisher, is very passionate about serving his members. Leaders like Ray Fisher are strong advocates for the industry, but as he points out, every member of the industry needs to be involved. It is a team effort to help our legislators understand the impact of the rules/laws they are creating and the effect it has on businesses and the motoring public.Listen and view episode notes
Dennis Montalbano was born in San Francisco and raised in San Jose. He started his career in the service station business and operated the largest Gulf station on the west coast in volume. Dennis then became the youngest Snap On Tools dealer at 22 years old and then the youngest Field Manager for Snap On at…Listen and view episode notes
A smart listen with NAPA’s ASE Technician of the year 2013. Why Listen? Harvest great ideas on customer retention, marketing, technician and adviser training, succession planning and the value of a business coach. Humble Beginning Garry Plimmer’s mechanical training began during his enlistment in the U. S. Navy from 1974-1978, having trained and served as a diesel…Listen and view episode notes
This is a very special interview with Jerry Holcom. With nearly 50 years’ experience in the automotive field, Jerry tells of his pathway to success and the typical stumbles or learning curves along the way.
Why should you listen: Jerry tells of great advice he’s received throughout the years about money and property ownership; Learn Jerry’s reasoning behind the decision not to buy his father’s business, and then turned around 10 years later and bought it from someone else.Listen and view episode notes
ASE Test Uncovered. Everything you ever wanted to know about the ASE Test … ASE 3but were afraid to ask!
Joining me for this very open discussion is:
-Dan Baumhardt, ASE Test Administrator
-Matt Fanslow, Professional Technician and an ASE Subject Matter Expert
-Ryan Kooiman, Director of Training at Standard Motor Products
John Eppstein from John’s Automotive Care in San Diego, CA was recognized in 2016 as the NAPA ASE Technician of the Year. Started Like So Many Others John Eppstein started in the automotive industry in 1983 because he wanted a job where he could help people. Like so many others in the industry, John pumped…Listen and view episode notes
John Bridgwater always wanted to know, “What makes it go?” At age five he took apart a mechanical adding machine just to see how it worked. Growing up, his father would work on the family van and John would always be by his side asking questions and learning everything he could. Today John Bridgwater and…Listen and view episode notes
Larry Moore is the President of Larry’s Auto Works, a family owned automotive service and repair center located in Mountain View California since 1972. Larry and his wife of 49 years, Laurie lead the team at their 11,500 square foot shop with 15 bays. They employ 4.5 technicians a shop manager, service adviser, driver, and…Listen and view episode notes
Tom Palermo from Preferred Automotive was honored as the NAPA ASE Technician of the year 2015. What a humble and enthusiastic entrepreneur; he’s firmly engaged in the 40 plus year old family business that his dad Joe started, back in the day. Preferred Automotive Specialties employs seven technicians in six bays with eight lifts. Besides…Listen and view episode notes