Illuminating Discussion with Technician Round-Table
Join this recorded session from Vision 2017 with Bob Heipp, Peter Landry and Matt Fanslow, (above) as we tackle the value of training and why networking is so critical at these events. These guys were straight up and expressed their feeling on engaging with your peers and instructors, developing relationships from around the country, and the sheer admiration that they have for technicians that continue to learn and grow within the industry.
Invest in understanding how these three professional technicians look at the industry, especially the commitment to perpetual training and for creating a better and sustaining aftermarket.Listen and view episode notes
Recorded at Vision Hi-Tech Training and Expo 2017 Joining me in my Vision 2017 studio are: Sheri Hamilton the Show Manager and the executive Director of ASA-Midwest Vision co-founder Jerry Holcom form S & S Service in Kansas City Co-Chairman Ron Haugen from Westside Auto Pros in Des Moines, IA Co-Chairman James Copeland from Midwest…Listen and view episode notes
Major Business Turn Around Set Up a Plan to Retire from one Business and Buy a New One.
Kirk Richardson from South Street Auto Care in Rochester, MI, prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hijinx, which combine to make loyal and dedicated coworkers.
Kirk shares his companies culture, pay plan and a few elements of his strategic plan. He has a work distribution system that gets the maximum value out of every technician. Kirk loves business and people in general and will talk for hours about business!Listen and view episode notes
Mobile Diagnostic Entrepreneur and Industry Trainer Shares the Power of Networking.
Eric Ziegler owner of E-Z Diagnostic Solutions a Mobile Diagnostics and Programing company specializing in collision centers and auto repair facilities. Eric is also an instructor for Automotive Seminars and The Driveability Guys.
Eric shares sage advice on diagnostic challenges, training, networking, labor rates. He also imparts his passion on the need for bigger labor rates, specialization, silver bullets, and his role in the industry as a trainer.Listen and view episode notes
Tim Dwyer was a shop owner for 25 years and was an instructor at Oklahoma State University Institute of Technology, for 12 years, where he helped start and instructed the Pro-Tech Automotive Internship program. He has found a perfect evolution of his storied carrer as an automotive education specialist at ConsuLab Educatech.
Tim is pays it forward with a very in-depth interview that covers many bases from his own shop, to being an educator and discovering a powerful way to educate his students with a Team Based Learning approach to his work in helping instructors utilize the power of their teaching aids.Listen and view episode notes
Lincoln Tech Grad: Only woman in her class is drivability diagnostician at Beck Service Center.
Michele Winn flipped burger at Wendy’s when she got her first job doing payroll at a service center. She got the bug and spent six years at a Goodyear, then on to Linder Technical Service and now at 30 bay operation Beck Service Center in Indianapolis.
Michele graduated from Lincoln tech and spends her day diagnosing drivability and electrical problems. She shares her opinions of training, she lists her personal strengths and feisty is one of them and how she sees the impact of future technology.Listen and view episode notes
Simple Solution to Minimize Cooling System Comebacks
Bobby Bassett, the Manager of Training North America for Gates Corporation shares important facts about cooling system repairs.
Bobby explains the do-right-rule when it comes to cooling system repairs. He says 40% of radiator failure and 95% of water pump failure is due to coolant contamination. Listen to Bobby Bassett’s frank discussion on minimizing customer comebacks. It’s very simple.Listen and view episode notes
Tristan Realubit, AAM owns Real Autohaus Automotive in Westmont. IL. He has had his share of challenges that for many, would have thrown in the towel years ago. Armed with powerful advice from his mother he continued his quest to be a shop owner even though he didn’t understand the business side of the business.
As luck would have it he found AMI On-Line and then bought a Mitch Schneider book. Those two forces put Tristan on the right path. He has plans to add his second location now that he has retired the debt that mounted as he learned the business.Listen and view episode notes
Joe Hanson, second generation family at Gordie’s Garage, Roseville, MI, shares many of his strategies and tactics on the family business. He will implement his first Profit Sharing program for his team in 2017. He tells you how it came to be.Listen and view episode notes
Shop owner doesn’t have customers, but friends for life.
Brian Jesko from Trinity Auto Haus in Waco, TX started turning wrenches 25 years ago, and always knew he would own a shop; his dream was realized in 2011. In 2016 he purchased the building he rented.
With a realization that if you want to be successful you need to surround yourself with successful people, Brian believes to stand out in the world of business you must treat every customer as the next most important customer.Listen and view episode notes
A true family culture ingrained with their customers.
Nick Modesti from Modesti’s Car Care Center in Culver City, CA is second generation nurturer. Nick has carried the tradition of his dad and mom to their team members and customers. Everyone feels the family culture which is never compromised.
Interview covers their goal to maintain 100% satisfaction with our clients, implementation of a DVI program, why having a business coach is one of his best decisions, how he bonuses his team for achieving training goals, and their peace of mind warranty program among others.Listen and view episode notes
Euro specialist shop owner is also a BMW trainer and embraces technician networking.
Scott Thorson has specialized in the service of European automobiles since 1999. A BMW Trained technician also owns a nationwide BMW tech Support service (LMV Bavarian) that people all over the world use for BMW technical advice.
A national BMW trainer embraces new technology and understands that there is always someone willing to work harder to take everything away.Listen and view episode notes
Automotive technician finds his move to mobile diagnostician the perfect fit.
Bob Heipp lead tech and Technician Manager for Mobile Auto Solutions, LLC in Chicago evolved throughout his career as learning became his passion and smart career path.
Bob believes his desire to learn is what opened doors to meeting technicians around the world. He considersListen and view episode notes
How efficiency drives sales and profits for this three-bay service professional.
Eric Svedberg started as an Amoco dealer at the age of 22. Now at 45 years old he has much to share as a young man with 23 years of hard knocks experience. He adopted the slogan ‘Dealer Alternative’ from the day he opened.Listen and view episode notes
NAPA ASE Technician of the year, 2009, in Chicagoland has a career that spans 40 years and still does it all; but loves diagnostics.
In 2009 Tom Meyers was selected as the NAPA/ASE Technician of the Year for the Chicagoland area, a first for a non-owner technician. He is an ASE Master Certified with L1 Certification and works on everything from computer diagnostics and engine performance to engine installations and rebuilding differentials. In the past 40 years he has always focused on repair quality and the latest automotive technology.Listen and view episode notes