Posts Tagged ‘www’

THA 008: Concierge Service – The Next Frontier

Is Your Customer Service Exceptional? Need to Lead in Your Market?

The Academy panel discusses a commitment to customer service that must start from a quality business culture or code of conduct. Learn about certain tactics that will make your shop stand at the top of the list as you show your customer uncompromising differentiation.

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RR 156: Kathleen Long from Repair Pal

It doesn’t take much for consumers to be disloyal to their repair shop.

Kathleen Long the VP of Customer Success and GM of the Shop Network at RepairPal shares results of their constant surveying of the automotive consumer. This episode is packed with quantifiable and conceptual strategies to improve the service professionals total customer service experience.

This data brings a perspective to what needs to be done by the service professional to accommodate the consumer’s needs and perceptions that will grow their service business.

Episode highlights include warranty, reviews, pricing, the showroom or lobby, bathrooms, loaner cars, quality vs convenience, texting, and a good bedside manner. There is something here for everyone.

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RR 136: Dave Erb from Hire Frederick

Dave Erb has been in the auto industry for over 30 years. His experience ranges from working in a parts store to every position on the automotive service side of things. Dave purchased his first failing shop in 1997. He sold his businesses and is now channeling his first love ‘marketer helping shop owners grow…

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RR 104: Todd Westerlund from Kukui

Do you want to further your uptake on how to communicate with millennials? Want to catch a discussion on ‘gamificaton? (what’s that … you are just a click away)

Kukui CEO Todd Westerlund and I sat down and had a lively talk that will fill up a yellow pad of ideas. This is not GEEK talk at all, just an enlightening and open discussion where will you will learn at least one new thing.

Audit the other discussion points on lifestyle marketing and taking advantage of social networks. Get your straight up talk on marketing to millennials here.

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