Archive for October 2019

RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits

RR 475: Dirk Fuchs and Jeff Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits

Why do we shun training? It is a huge industry problem. Our trainers know that the same people show up time after time. Not many new faces. What does that say about the state of our industry? Why do we ignore the power of training? Do you know that it supports your efficiency?

In this episode, Dirk Fuchs Technical Training Manager at ZF Group and Jeff Bly NAPA Autotech Curriculum Developer say that many young industry techs want and need training. But why aren’t they getting it? Why do Canadians show up for training at greater numbers than in the US? What are regarded as preferred training methods in the US versus European; knowledge-based or solutions based training? All of these questions will be answered in this podcast.

This episode will open your eyes to possibilities for you and your future in the industry.

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RR 474: Dan Taylor – Emotional Intelligence leads to High Performing Leaders – Part 2

Dan Taylor – Emotional Intelligence leads to High Performing Leaders – Part 2

Leadership has its different styles and strategies. How well you lead depends on how you treat followers and how you treat yourself as a shepherd towards its own flock.

Throughout time, we learned that there are different types of leaders, leaders who have different mindsets, discipline, strategies and even outlook. As you have studied lessons of leadership you may have discovered a formula that works, grows your influence and builds a team. So much of your leadership skills are about your Emotional Intelligence or EQ. We are talking EQ in Part 2 with Dan Taylor, a Senior Business Advisor at Transformers Institute

We will be expanding on our discussion of Emotional Intelligence and its relevant effects on leadership as a whole and how it can impact the aftermarket industry.

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THA 140: Interview Tactics for a Cultural Fit

THA 140 Interview Tactics for a Cultural Fit

How many interviews have you done? How many have sparked a great hire? We are here to talk about that.
Welcome Kirk Richardson, South Street Auto Care, Rochester, MI, Jim Hayes, Shop General Manager at Pacific Motor Service in Monterey, CA 2 Shops and Dan Taylor, Coach at Transformers Institute.

This episode is packed with Human Resource wisdom and we get into interviewing tactics, form and format that will help you build your bench and make quality cultural hires that fit into your business like a glove.

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RR 473: Derek Kaufman on Augmented Reality – Closer Than You Think

RR 473: Derek Kaufman on Augmented Reality – A Future Game Changer

Derek Kaufman, a managing partner of Schwarts Advisors digs deep into the world of Augmented Reality. If AR lives up to its promise of faster diagnosis and faster part removal and replacement, the increase in bay turns will be the return on investment shops need to justify this technology.

Derek says Augmented reality will be an important tool in our not too distant future. The Army and Airforce mechanics have been using augmented reality for a few years to repair really sophisticated electromechanical systems.

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RR 472: Jeff Rudnick – Marketing Do or Die

Jeff Rudnick – Marketing Do or Die

We are talking about marketing. For some, it is like a root canal, for others they love pulling every marketing lever they have to generate traffic, loyalty, and revenue. You may dispute this, but marketing is one of the most important jobs in the company.

I’m with Jeff Rudnick from Pit Crew Marketing creator of eWardMe Auto Shop Reward card. Just one of Jeff’s areas of expertise is loyalty cards, however, he can talk on just about anything marketing. He is providing some great insights into the barrier he sees between management and the front of the store.

He says we are governed by the laws of retail, he provides some insights into converting ‘one and done’ customers into long-termers and shares his thoughts on measuring your marketing efforts. But he sees a huge communication gap between ownership and the service advisor as it relates to marketing campaigns.

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THA 139: Trending – Close the Shop and Take My Entire Team to Training

THA 139: Trending – Close the Shop and Take My Team to Training

How many excuses can you come up with for not closing your shop and take your team to a weekend training conference? About 10? They are not acceptable to my guests as we serve up exactly why you should close and take your team to training.

I was surprised when I asked the audience of 500+ shop owners and technicians at ASTE 2019 how many were there because the shop closed and the team is at training. Many hands went up, I would say about 40. This trend is getting stronger and you need to heed this. In this episode, you’ll hear no excuses only reasons why it works and pays dividends.

With me is Greg Ritter, Ritter’s Auto Repair in Kinmundy IL, Tristan Ramer, Locke Performance Nappanee, Ind and James Perry from Perry’s Diesel Performance in Elizabeth City, NC

This panel nailed it and if you don’t get why a weekend team conference is good for your shop then you must be ready to close or sell. If you are in for the long haul you need to hear this episode and do something with the knowledge you will gain.

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RR 471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks

RR 471: Vin Waterhouse on Intensive Labor Rates and Financial Benchmarks

Are you aware that you are selling fewer parts? Do you understand that the hours of diagnostic work you do does not reflect the typical parts sales per hour that your financial business model has generated in the past?

So what you say. Ouch! The wrong attitude. You are bleeding to death and the math exists to prove it. You must pay attention to having an intensive or recovery labor rate. In this episode with legacy aftermarket coach and trainer, Vin Waterhouse, we get into the power and value of benchmarks and how to calculate a recovery labor rate.

If you are not happy with your net operating income (your bottom line) vs the hard work and time you spend at your business, then Vin may just help you formulate some next very important moves you need to make, so your financial strength improves.

Vin Waterhouse is President and Founder of The Waterhouse Group, an automotive Accounting, Training, and Coaching.

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