The Undeniable Power of Processes

Call it procedures, operations, methods, actions, approaches or techniques … great processes win wars. Great processes are the true foundation of a successful organization. The Aftermarket Weekly Show (AW104) featured Brett Beachler who is a self-proclaimed process geek. During the shop tour, you’ll see and hear about the depth of Brett’s passion for great processes.…

Five Must Dos to Make Your Ethics Rule

The word ‘ethics’ is derived from the Greek word ethos, which means ‘custom’ or ‘habit’. It is a system of moral principles that guides a person’s actions. These principles can vary in their degree of severity. Ethical codes are tools for companies to use in order to help maintain trust and transparency with clients and…

Know Your Strengths

Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up the power and value of knowing yourself and your people as a critical leadership component to running a top shop. In this short blog, I can’t do justice to our discussion but I want you to invest in…