Advancing the Aftermarket Archives - Remarkable Results Radio

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Aftermarket Radio Network 2023 Forecast [THA 313]

Carm Capriotto, AAP — Thu, 02 Feb 2023 05:15:00 +0000

Recession is the main topic for everyone as we enter into 2023, almost 3 years post-pandemic. The Aftermarket Radio Network has collaborated together to offer their forecast for the year. Consider this your ‘one stop podcast player’ to hear insights from an accountant, technician, business coach and marketing perspective. Together, we continue to Advance the Aftermarket.

Watch Episode HERE

Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast

Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

Show Notes:

Hunt Demarest 2023 Episode- 2023 Forecast and Business Outlook
Matt Fanslow 2023 Episode- 2023 Outlook
Chris Cotton 2023 Episode- Surviving 2023 and Beyond
Brian & Kim Walker 2023 Episode- Creating Your Own Economy
Blow people away with your customer service experience
Stop stopping
Mindset- staying positive
Focus on your own numbers, not anyone else
Over half of the people that make 150 to $200,000 a year are living paycheck to paycheck.
Could you survive during 2008 without government aid?
Advertising doesn’t happen overnight!
It’s not about cutting expenses, it’s being more efficient with what you have.
Pivote parts matrix ‘buckets’
Don’t forget about your internal customers- employees
“Experience is remembered long after price is forgotten”

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

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Support our partners:

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Right to Repair Update and a Trip to Washington [THA 294]

Carm Capriotto, AAP — Thu, 22 Sep 2022 05:15:00 +0000

As one of the top 10 industries in America, we need to advocate consumer choice in a competitive market, and if we don’t do what is pro-consumer and pro-aftermarket, the dealers will get all the business. I’m with Bill Hanvey, CEO of the AutoCare Association, Paul McCarthy, CEO of the Automotive Aftermarket Suppliers Association (AASA), and Ryan and Andrea Goff, shop owners that went to Washington to speak to their representative and to show support for the Right To Repair initiative. Have you signed the petition? Go to RepairAct.com so easy to tell your congressperson you support the Right to Repair. Stay tuned for an important episode that affects ALL OF US.

Watch the Episode on YouTube

Bill Hanvey, President and CEO of the Auto Care Association. Find Bill’s other episodes HERE.

Paul McCarthy, AASA President. Find Paul’s other episodes HERE.

Ryan and Andrea Goff, Rogers Tire Pros and Auto Care

Key Talking Points

Massachusetts helped set the tone two years ago, but it is embroiled in a fight between the OEs and the voters and a judge who has yet to make a ruling. There are recent discussions that 75% to 25% of voters approved overwhelmingly
“The right to repair is alluring in its simplicity. In theory, it seems obvious that if you do buy something, you own it, and you should have the freedom to do what you want with it,” said U.S. Rep. Claudia Tenney (R-N.Y.), ranking member of the subcommittee. “The right to repair, if properly designed, can create a world of consumer choice, competitive pricing, and potential cost savings.
“However, when this issue is examined in full depth, it becomes substantially less black and white,” she said. “Today, many machines are essentially sophisticated supercomputers… they perform seemingly miraculous feats thanks to delicate and complex electronic components integrated with highly specialized, proprietary software. Even with all the possible tools and resources at one’s disposal, attempting to sell, fix, or modify products with electronic components could lead to disastrous results, such as product failure or, even worse, serious injury to the consumer. In addition, these alterations can put the privacy and security of the user at risk.”
To industry: Do not abandon your interest in this initiative. Access to data is critical for the survival of our industry. This is anti-consumer because there isn’t enough bays or technicians in the dealer network to service the repair and maintenance of our car park. It is also pro-consumer as it creates competition.
What can we do? Right to repair needs to be on 20 and networking group agendas. We must speak to our legislators
If you own a shop, you must make an appointment with your local congressperson’s office and see your congressperson in person. Don’t be nervous to share with your customers- we are at the tip of the iceberg
By 2020- 4% had advanced connectivity that allowed for remote diagnostics. By 2025 almost every new vehicle will have that advanced connectivity
Right to Repair Info Graphic download https://bit.ly/3BOotBI
Right to Repair Media Kit for Graphics and postcards. https://bit.ly/3eZOi8Z

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Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Check out today’s partners:

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770]

Carm Capriotto, AAP — Fri, 12 Aug 2022 05:15:00 +0000

It seems like the hot topic of late is customer service. Businesses are short-staffed… and everyone is asking for customers to be patient. But what happens when something goes wrong? How does that business handle that situation? How does the customer react? I’m joined by another network show host, Matt Fanslow. We discuss the hypocrisy that exists when a business owner is now the customer.

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE

Key Talking Points

As a business owner, can you put the shoe on the other foot when you are the customer?
The efficiency of motion- moving with purpose
Matt’s daughter as a waitress- looking at every table as an opportunity to make money on tips
Be transparent and observant
Coming soon: Godfather Episode!

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