Customer Reviews Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/customer-reviews/ Automotive Repair Business Success Stories Wed, 15 Jul 2026 18:40:09 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Customer Reviews Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/customer-reviews/ 32 32 Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100] https://remarkableresults.biz/remarkable-results-radio-podcast/e1100/ Tue, 14 Jul 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1099/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Building a successful auto repair business isn’t just about hiring great people; it’s about creating a culture where the right people can thrive.

In this episode of Episodic Education, Carm Capriotto welcomes Matt Lachowitzer, founder of Matt’s Automotive Center, to discuss the leadership principles that helped grow his company to 11 locations. Matt shares why protecting culture sometimes means making difficult personnel decisions, how investing in employee development fuels long-term success, and why great leaders always begin by looking in the mirror.

What You’ll Learn

  • Why one employee who doesn’t fit your culture can create organizational drag.
  • When letting go of a top performer is the best decision for your team.
  • How leaders should evaluate their own role before blaming an employee’s performance.
  • How 29-day customer follow-up calls build trust and long-term loyalty.
  • How company-wide training events reinforce culture and accelerate growth.
  • The leadership mindset required to build a business that succeeds without depending on one person.

Strong businesses are built by protecting culture, developing people, and leading with both accountability and compassion. Matt’s leadership philosophy demonstrates that long-term success comes from investing in your team, making values-based decisions, and creating an organization where everyone has the opportunity to grow.

Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492] https://remarkableresults.biz/remarkable-results-radio-podcast/a492/ Fri, 03 Jul 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a491/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Artificial intelligence is rapidly changing how consumers search for auto repair services, and shop owners who don’t adapt risk becoming invisible online.

Carm Capriotto welcomes Heather Myers, Chief Technology Officer at KUKUI, and Connor Tracy, Director of Partner Development at KUKUI, to explain how AI-powered search is transforming local marketing. They separate fact from fiction, share practical strategies for improving AI visibility, and explain why strong marketing fundamentals remain the key to long-term success.

What You’ll Learn

  • Why optimizing your Google Business Profile remains the most important step for local AI search visibility.
  • How AI platforms like ChatGPT and Google’s Gemini use consistent business listings to recommend local repair shops.
  • Why maintaining accurate Name, Address, and Phone (NAP) information across online directories is more critical than ever.
  • How AI now crawls social media platforms for business information and why authentic, human-created content improves discoverability.
  • What “Google jail” is, how AI is filtering reviews, and why violating Google’s review policies can seriously damage your online presence.
  • Why review gating and incentivized reviews can put your business at risk.
  • How to use AI effectively by following the principle of “trust but verify.”
  • Why better prompting leads to better AI-generated results and how to avoid incomplete or misleading responses.

AI is changing the way customers find and evaluate repair shops, but success still depends on the fundamentals. Accurate business listings, a well-maintained Google Business Profile, authentic content, ethical review practices, and thoughtful use of AI tools will position your shop to earn trust, improve visibility, and convert online searches into paying customers.

Heather Myers, Chief Technology Officer at KUKUI

Connor Tracy, Director of Partner Development at KUKUI, Listen to Connor’s other episodes HERE

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> The Digital Front Door For Auto Repair: SEO, Google, and Website Marketing [THA 471] https://remarkableresults.biz/remarkable-results-radio-podcast/a471/ Fri, 06 Feb 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a469/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Megan Dineff of Ervine’s Auto Repair and Grand Rapids Hybrid and EV joins marketing specialist Dan Vance of Shop Dog Marketing to explore the evolving relationship between websites and the future of search.

They explore why a website remains the digital “front door” of a business, where customers decide whether to call. From using real photos to build credibility, to protecting leads through better phone protocols, to preparing for AI-driven search, this episode delivers practical insights for modern shop owners.

Key takeaways:

Building Trust Through Authenticity: Megan explains why the shop’s website avoids stock photos and instead highlights their real team. Showing familiar faces builds instant comfort and credibility. A great website should “ooze trust” and reflect the shop’s personality, so prospects feel like they’ve found their “forever home.”

The 70% Rule: Studies show that nearly 70% of callers have already decided to do business before picking up the phone. The group discusses how poor phone handling can “put water on the candles.”

AI and the Return of Content: Dan explains why content matters more than ever in the age of AI. Search models now “race to your website” to gather information. Shops must create clear, helpful content, not just for people, but for the algorithms that determine future visibility.

The Power of Partnership: Megan shares a cautionary story about accidentally shutting down the shop’s Google Business Profile and the importance of having a trusted expert to resolve “black box” marketing issues. The group agrees: owners should focus on culture and leadership while relying on skilled partners to navigate the digital landscape.

Timestamps

00:00:00 – Introduction
00:04:00 – The “No Strangers” Policy Megan Dineff explains her strict rule against using stock photos on her website.
00:06:30 – Skinny Ties & The Corner Piece Dan Vance compares marketing trends to fashion fads (like skinny ties), arguing that while trends change, the website remains the “solid corner piece” and the central data source for the business.
00:10:00 – The Owner/Marketer Relationship Discussion on the division of labor.
00:19:00 – The 70% Rule The group discusses the statistic that 70% of callers have already decided to use the shop before they ring.
00:28:00 – Cautionary Tale: Deleting Google Megan shares a story about accidentally shutting down her Google Business Profile by changing the name, emphasizing the importance of having an expert partner to fix “black box” issues.
00:31:00 – AI and Writing for Robots Dan argues that content is returning as king because of AI. Even if humans don’t read long website text, AI models do. Shops must now “write for robots” to ensure AI platforms recommend them.

When Customers Ask AI First: What Shop Owners Need to Know [RR 1071]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1071/ 

Megan Dineff, Ervine’s Auto Repair and Grand Rapids Hybrid and EV, Grand Rapids, MI

Dan Vance, Shop Dog Marketing.com

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

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– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

 

 

]]> Google Endorsed: Leveraging Local Service Ads (LSAs) to Differentiate Your Shop [THA 457] https://remarkableresults.biz/remarkable-results-radio-podcast/a457/ Fri, 31 Oct 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a456/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

This episode takes a deep dive into the evolution of digital marketing in the automotive repair industry, with a strong focus on Google’s Local Service Ads (LSAs), website performance, and empathetic customer engagement.

Connor Tracy and Jeff Jackson unpack how LSAs are transforming how shops attract and convert customers. They explain Google’s rigorous verification process and how LSAs differ from traditional pay-per-click models by emphasizing verified leads, call monitoring, and actual revenue generation over vanity metrics like clicks.

Beyond advertising, the discussion touches on ways to stand out, like adding live scheduling, using empathetic CRM communication instead of constant sales pitches, and avoiding wasted ad spend that doesn’t deliver results..

The takeaway: combine technology, transparency, and authentic communication to create trust, efficiency, and loyalty—building a digital presence that drives real business growth.

Connor Tracy, and Jeff Jackson KUKUI

Connor’s previous episodes HERE

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

 

 

]]> Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057] https://remarkableresults.biz/remarkable-results-radio-podcast/e1057/ Tue, 16 Sep 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1056/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

David Boyd, Six Sigma Black Belt, emphasizes that defined processes and systems are essential for shop efficiency and growth. Every task follows a process, whether recognized or not, and “rapid toggling” (doing the same job differently each day) leads to chaos.

Key Insights:

  • Define Processes: Ask “Why do you do it that way?” to uncover gaps and create consistency.

  • Use DMAIC: Define, Measure, Analyze, Improve, Control, establish “normal” and fix what’s “abnormal.”

  • Apply Lean Thinking: Reduce wasted motion and idle time (e.g., proper tool placement, faster approvals).

  • Link KPIs to Action: Observe workflows directly (“management by walking around”), not just reports.

  • Commit to Continuous Improvement: It’s a loop, not a one-time fix.

  • For MSOs: Scaling requires standardized systems and local accountability.

The payoff: higher efficiency, stronger customer experience, productive technicians, fewer mistakes, and sustainable growth.

David Boyd, https://www.callinbound.com/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:


 

 

 

 

 

]]> A Phone Call Is Worth a Thousand Emails [RR 1056] https://remarkableresults.biz/remarkable-results-radio-podcast/e1056/ Tue, 09 Sep 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1055/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

In today’s fast paced industry, automation and digital tools like texts, emails, and online bookings make business easier but often leave interactions feeling “people free.” Convenience can come at the cost of real customer relationships, reducing decisions to price alone.

Mike Carrillo, founder of Autoshop Follow-Up, reminds shops that while automation has its place, nothing replaces the power of a phone call. His company helps shops bring back that personal touch, building the know, like, and trust factor every business depends on.

Why phone calls matter:
• Build trust and loyalty by making customers feel valued.
• Prevent lost business by uncovering issues before they turn into bad reviews.
• Gain insights you can’t get from analytics alone.
• Challenge digital norms: 40% of calls get answered, even by younger generations.
• Ensure consistency with dedicated ambassadors who represent your shop’s culture.

Texts are great for generating reviews, but they miss the middle ground where future revenue lies. A thoughtful follow-up call turns transactions back into relationships, because at its core, auto repair is a people business.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:


 

 

 

 

 

]]> Ring to Revenue: The Power of the First Hello [THA 448] https://remarkableresults.biz/remarkable-results-radio-podcast/a448/ Fri, 29 Aug 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a447/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447] https://remarkableresults.biz/remarkable-results-radio-podcast/a447/ Fri, 22 Aug 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a446/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446] https://remarkableresults.biz/remarkable-results-radio-podcast/a446/ Fri, 15 Aug 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a445/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> People 101: Why Soft Skills Drive Hard Results [THA 445] https://remarkableresults.biz/remarkable-results-radio-podcast/a445/ Fri, 08 Aug 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a444/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440] https://remarkableresults.biz/remarkable-results-radio-podcast/a440/ Fri, 04 Jul 2025 19:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a439/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Show Notes:

  • Watch Full Video Episode
  • Introduction (00:00:00)
  • The Importance of Active Delivery (00:02:31)
  • Setting Relationship Expectations from the Start (00:04:10)
  • Systematizing Customer Interactions (00:07:14)
  • Building Rapport and Mirroring Customers (00:09:18)
  • Consistency Across All Touchpoints (00:12:47)
  • Managing Digital and In-Person Experiences (00:22:34)
  • Using Tools to Support Consistency (00:25:25)
  • Adding Human Touch to Digital Interactions (00:26:58)
  • Explaining Value and Quality Control (00:28:07)
  • Never End on the Dollar Amount (00:32:23)
  • Training New Staff in Active Delivery (00:33:29)
  • Evaluating and Developing Staff (00:35:05)
  • Differentiating Your Shop & Consistent Messaging (00:36:50)
  • Love, Grace, and Emotional Connection (00:37:27)
  • Valuing Your Team and Business (00:41:00)
  • Building Trust and Referrals Over Time (00:43:36)
  • Communication Styles and Personalization (00:44:36)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> Artificial Intelligence Marketing: Watering Holes, Personas, and Automotive Branding [RR 1029] https://remarkableresults.biz/remarkable-results-radio-podcast/e1029/ Tue, 04 Mar 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1028/

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

This episode covers the critical role and impact of AI on marketing, the importance of persona marketing, and effective branding strategies. Learn about “watering holes,” referring to identifying where potential customers spend their time online and offline, and how to effectively use persona marketing to target specific demographics. Dan stresses the importance of branding and community involvement, asserting that successful shops prioritize building brand recognition and relationships within their local areas. He also warns about trusting AI implicitly, referencing instances of AI being inaccurate.

Dan Vance, Shop Dog Marketing.com

Show Notes

  • Watch Full Video Episode
  • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
  • Shop Dog Marketing at Shop Dog Marketing.com. “Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
  • Introduction to the Episode (00:00:00)
  • AI in Marketing (00:01:02)
  • The Importance of Networking (00:02:02)
  • Consumer Behavior and Marketing (00:04:04)
  • Bullet Points vs. Detailed Content (00:05:54)
  • Creating Memorable Customer Experiences (00:06:32)
  • Identifying Customer “Watering Holes” (00:08:29)
  • Privacy Concerns in Marketing (00:09:41)
  • The Rise of Persona Marketing (00:10:55)
  • AI’s Impact on Search Results (00:11:59)
  • The Role of AI in Marketing Strategies (00:13:08)
  • Caution with AI Information (00:14:12)
  • Human Element in Marketing (00:17:34)
  • Client Review Analysis (00:18:46)
  • Women’s Expectations in Service (00:21:20)
  • Impact of Professional Image (00:22:57)
  • Targeting Ideal Customers (00:25:12)
  • Purposeful Marketing Strategies (00:25:43)
  • The Need for Customer Understanding (00:26:26)
  • AI’s Role in Content Creation (00:28:07)
  • Changing Landscape of AI (00:28:29)
  • User Behavior and Decision Making (00:31:11)
  • Branding in the Automotive Industry (00:31:55)
  • Community Involvement for Branding (00:32:57)
  • Conclusion and Call to Action (00:34:38)

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

]]> Artificial Intelligence: Friend or Foe? A Shop Owner’s Guide [THA 417] https://remarkableresults.biz/remarkable-results-radio-podcast/a417/ Fri, 24 Jan 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a416/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Discover how to harness AI tools effectively in business with two experts from Optimize Digital Marketing. They share practical tips on using AI to streamline operations, generate creative marketing ideas, optimize SEO, and improve customer interactions—all while maintaining a personal touch. Learn how to balance AI’s efficiency with human creativity and judgment, avoid pitfalls like bias and plagiarism, and make AI work for you without losing authenticity.

Doug Robison, Director of Sales and Partnership, Optimize Digital Marketing 

Jordan Greene, Director of Product and Partner, Optimize Digital Marketing 

Show Notes

  • Watch Full Video Episode
  • Discussion on AI (00:00:00)
  • “Add You to It” Concept (00:02:13)
  • Cautions with AI Use (00:03:56)
  • AI in Customer Interactions (00:05:08)
  • Risks of AI Responses (00:06:18)
  • Personalization in AI Responses (00:07:29)
  • AI’s Evolution (00:08:26)
  • AI’s Historical Context (00:09:23)
  • Logistical Challenges of AI (00:12:09)
  • AI in Automotive Industry (00:13:11)
  • AI’s Role in Marketing (00:14:01)
  • Best Practices for Using AI (00:15:51)
  • Emotional Tone in AI Prompts (00:16:49)
  • Adapting AI for Different Roles (00:17:16)
  • Gemini AI and Source Validation (00:19:59)
  • Caution with AI Outputs (00:21:08)
  • AI’s Role in Enhancing Efficiency (00:22:05)
  • Plagiarism Concerns in AI Usage (00:23:00)
  • SEO and AI Integration (00:26:07)
  • Human Oversight in AI Use (00:29:09)
  • Veterinary Analogy in Customer Relations (00:34:29)
  • The Importance of Charging Appropriately (00:34:52)
  • AI as a Virtual Assistant (00:36:10)
  • Utilizing AI for Problem-Solving (00:37:25)
  • AI in Education (00:37:51)
  • Enhancing Communication with AI (00:39:07)
  • Efficiency Through AI (00:39:38)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> Unstoppable Framework for Auto Shop Owners Part 4: Stay Customer Focused and Flexible [RR 1020] https://remarkableresults.biz/remarkable-results-radio-podcast/e1020/ Tue, 31 Dec 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1020/

Thanks to our Partner, NAPA Auto Care

Join Maryann Croce in the fourth episode of the Unstoppable Framework for Auto Shop Owners series. Discover essential strategies for building trust, loyalty, and a thriving business by staying customer-focused and adaptable. Learn about gathering and acting on customer feedback, streamlining customer experiences, offering added services, building referral networks, and staying current with industry trends and training.

Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE.

Show Notes

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

]]> Improve Call Handling Skills: The Power of AI and Continuous Learning [RR 1015] https://remarkableresults.biz/remarkable-results-radio-podcast/e1015/ Fri, 13 Dec 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1015/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

David Boyd discusses the critical importance of call handling and customer communication, offering valuable insights on setting clear expectations and fostering a supportive training environment. Learn how modern technology can elevate customer service interactions, boost conversion rates, and drive sales growth. Plus, gain practical tips for introducing call analysis to your service advisors for measurable improvements.

David Boyd, Inbound INC. 

Show Notes

  • Watch Full Video Episode
  • Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit
  • Call Handling Process (00:02:14)
  • Continuous Education vs. Training (00:04:25)
  • Understanding Customer Communication (00:05:38)
  • Conversion Rates and Call Handling (00:07:42)
  • Complacency in Communication (00:09:10)
  • Sentiment Analysis (00:09:37)
  • Predictive Indicators (00:11:16)
  • Coaching Service Advisors (00:12:42)
  • Using Transcripts for Review (00:14:33)
  • Talk Time Metrics (00:15:51)
  • The Importance of Asking for Sales (00:20:08)
  • Encouraging Customer Engagement (00:20:27)
  • Shifting Mindsets to ‘Say Yes’ (00:21:09)
  • Client Advocate Concept (00:22:25)
  • Utilizing Coaching and Training (00:24:08)
  • Time Efficiency in Call Coaching (00:25:05)
  • First Impressions Matter (00:28:16)
  • Impact of Communication on Sales Growth (00:29:36)
  • Digital Communication Platforms (00:31:02)
  • Business Continuity Planning (00:32:39)
  • Technology’s Role in Customer Relationships (00:34:31)
  • Understanding Call Handling Expectations (00:35:42)
  • Emotional Overtones in Feedback (00:36:39)
  • Creating Training Opportunities (00:36:56)
  • Defining Success in Call Handling (00:37:32)

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX – Now more than ever. https://www.aapexshow.com/

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

 

 

 

 

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