Entrepreneurialism Archives - Remarkable Results Radio

The Dealer Alternative Advantage in Today’s Auto Repair Industry [THA 482]

Carm Capriotto, AAP — Fri, 24 Apr 2026 19:00:00 +0000

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

In this episode, host Carm Capriotto sits down with Larry and Kara Rose of Larry’s Automotive in Newburgh, Indiana, to celebrate their recognition as the NAPA 2025 Auto Care Center of the Year. Their story is more than an award; it’s a roadmap for building a sustainable, family-driven business through discipline, culture, and long-term vision.

What You’ll Learn

How Larry turned a driveway side hustle into a scalable business
Why Kara’s systems and structure were key to growth
A clear, intentional plan for family succession
How strong culture outweighs individual talent
The impact of daily training and continuous learning
Why service advisors are critical to customer trust
Growth strategies like “dealer alternative” positioning and coaching

Building a lasting shop requires more than technical skill; it takes structure, culture, and a long-term vision for people and growth.

Larry and Kara Rose, Larry’s Automotive, Newburgh, IN

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

Visit the Website:https://remarkableresults.biz/
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Buy Me a Coffee:https://www.buymeacoffee.com/carm
Special episode collections:https://remarkableresults.biz/collections

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/
Diagnosing the Aftermarket A to Zwith Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/
Business by the Numberswith Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcastwith Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/
The Weekly Blitzwith Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching.https://chriscotton.captivate.fm/
Speak Up! Effective Communicationwith Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.https://craigoneill.captivate.fm

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

Carm Capriotto, AAP — Fri, 01 Aug 2025 05:00:00 +0000

Thanks to our Partners, NAPA TRACS, and Today’s Class

Camp D.R.I.V.E., (Determination, Resourcefulness, Vision, Enthusiasm) created by Weston and Tenise Chapman of Black Hills Tire, is a powerful hands-on initiative that introduces kids aged 12–15 to the world of automotive technology. Now in its third year, this two-day experience puts young participants in the driver’s seat—changing tires, doing oil changes, welding, and more—across interactive stations. Camp D.R.I.V.E. is changing perceptions about the industry by showcasing its technical, creative, and rewarding sides. The conversation also explores the program’s community impact and offers practical tips for other shops looking to launch something similar, including how to manage costs, secure insurance, and collaborate with local partners.

Show Notes:

Watch Full Video Episode
https://www.campdrivebht.com/
Introduction (00:00:00)
Camp D.R.I.V.E. Overview and Growth (00:01:01)
Camp Structure and Sessions (00:02:44)
Community Involvement and Impact (00:04:10)
Changing Perceptions and Early Success Stories (00:05:44)
Starting Small: First Year Reflections (00:07:09)
Partnerships and Resource Sharing (00:08:02)
Parental Involvement and Mindset Shift (00:09:01) T
Dane’s Introduction and Experience (00:09:37)
Learning and Hands-On Experience (00:10:46)
Personal Growth and Community Influence (00:13:04)
Future Plans and Technical Education (00:13:46)
Favorite Camp Stations and Fundamentals (00:14:36)
Complexity of Modern Vehicles (00:15:56)
Media Coverage and Community Recognition (00:19:04)
Camp Drive Planning and Logistics (00:21:20)
Insurance and Liability Considerations (00:22:15)
Content Development and Dry Run (00:24:11)
Promotion and Registration Process (00:27:03)
Financial Investment and Community ROI (00:28:06)
Vendor Support and Sponsorships (00:29:23)
Video Production and Social Media (00:30:43)
Encouragement for Industry Involvement (00:31:22)
Dane’s Persistence and Success Story (00:32:49)
Call to Action for Industry Engagement (00:33:45)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

The Aftermarket Radio Network: https://aftermarketradionetwork.com
Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
Subscribe on YouTube: https://www.youtube.com/carmcapriotto
Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
Follow on X: https://twitter.com/RResultsBiz
Visit the Website: https://remarkableresults.biz/
Join our Insider List: https://remarkableresults.biz/insider
All books mentioned on our podcasts: https://remarkableresults.biz/books
Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
Buy Me a Coffee: https://www.buymeacoffee.com/carm
Special episode collections: https://remarkableresults.biz/collections
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

Carm Capriotto, AAP — Fri, 25 Jul 2025 19:00:00 +0000

Thanks to our Partners, NAPA TRACS, and Today’s Class

This episode features Brakes for Breasts co-founders Leigh Anne Best and Laura Frank, along with Cleveland Clinic researcher Dr. Justin Johnson, as they celebrate the automotive industry’s role in raising over $2 million for breast cancer vaccine research. They share the initiative’s grassroots beginnings, its 100% donation to research model, and provide an update on the vaccine’s progress, highlighting the completion of Phase One trials and the upcoming launch of Phase Two.

A key highlight of the campaign: During October, independent auto repair shops across the U.S. offer free brake pads to customers. For every brake service performed, the customer receives their brake pads at no cost and only pays for labor and other parts. In turn, each participating shop donates 10% of the brake service total to the Cleveland Clinic Breast Cancer Vaccine Research Fund.

The episode also shares the inspiring story of Jennifer Davis, the first vaccine recipient, and encourages more shops to get involved in this unique, community driven fundraising effort that’s helping fuel groundbreaking research.

Show Notes:

Watch Full Video Episode
The First Breast Cancer Vaccine Trial Recipient: Jennifer Davis [CC 111]: https://remarkableresults.biz/remarkable-results-radio-podcast/cc111/
Introduction (00:00:00)
Celebrating the $2 Million Milestone (00:03:08)
Origin Story of Breaks for Breasts (00:03:46)
Connection to Cleveland Clinic and Dr. Tuohy (00:06:01)
Personal Motivations for Founding (00:06:55)
Industry Call to Action and Broader Impact (00:07:31)
Expanding Research Beyond Breast Cancer (00:10:09)
Clinical Trials Overview: Phase One (00:12:14)
Clinical Trials: Phase Two and Three Plans (00:14:08)
How Research Funding Works at Cleveland Clinic (00:19:42)
2024 Check Presentation and Fundraising Impact (00:21:03)
Jennifer Davis: The First Clinical Trial Patient (00:23:38)
Hope and Realistic Expectations for the Vaccine (00:29:06)
How Shops Can Get Involved and Marketing Resources (00:32:02)
Encouragement for Year-Round Support (00:34:56)
Final Reflections and Call to Action (00:36:02)
Importance of Philanthropy and Community Involvement (00:38:39)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

The Aftermarket Radio Network: https://aftermarketradionetwork.com
Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
Subscribe on YouTube: https://www.youtube.com/carmcapriotto
Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
Follow on X: https://twitter.com/RResultsBiz
Visit the Website: https://remarkableresults.biz/
Join our Insider List: https://remarkableresults.biz/insider
All books mentioned on our podcasts: https://remarkableresults.biz/books
Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
Buy Me a Coffee: https://www.buymeacoffee.com/carm
Special episode collections: https://remarkableresults.biz/collections
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Planting a Copper Beech Tree: Preparing for the Next 150 Years [RR 1001]

Carm Capriotto, AAP — Fri, 25 Oct 2024 05:15:00 +0000

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Scott Brown shares his profound journey through significant health challenges, specifically his battle with bladder cancer. Scott reflects on the lessons learned from his experiences, emphasizing the importance of living in the moment and preparing for the future. He discusses the emotional impact on his family, the illusion of control, and the necessity of succession planning. Scott’s story is a powerful reminder of life’s unpredictability and the need to cherish each day, encouraging listeners to take proactive steps in their personal and professional lives.

Scott Brown, Cardinal Plaza Shell, Springfield, VA. Scott’s previous episodes HERE

Show Notes

Watch Full Video Episode
The Illusion of Control (00:03:25)
The Diagnosis Revelation (00:04:21)
Assessing Succession Plans (00:06:52)
Health Challenges and Recovery (00:07:41)
Living One Day at a Time (00:08:25)
The Impact on Loved Ones (00:10:56)
Long-Term Family Planning (00:12:10)
The Copper Beech Tree Metaphor (00:14:05)
The Importance of Values and Legacy (00:16:07)
Succession Planning in Business (00:20:36)
Competitive Advantage Discussion (00:22:28)
Emotional Impact of Health Challenges (00:26:24)
Busyness as an Idol (00:28:39)

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

Profit is not a Dirty Word [FTR 106]

Carm Capriotto, AAP — Sat, 05 Oct 2024 05:15:00 +0000

Thanks to our Partners, Shop Boss, and 360 Payments

Nichole Bennecoff discusses misunderstood and negatively perceived concepts of profit, especially within local businesses and the automotive repair industry. Nichole provides actionable advice to help business owners and employees alike understand the critical role of profit in business sustainability and growth.

Nichole Bennecoff, Subie Guys, Traverse City, MI. Nichole’s previous episodes HERE

Show Notes:

Profit as a Dirty Word (00:01:36) The negative perception of profit in local businesses, especially in automotive repair.
Understanding Profit’s Necessity (00:02:33) Why profit is essential for business sustainability and employee compensation.
Bridging the Gap of Understanding (00:03:39) Discussion on managing perceptions of profit among employees and the public.
Importance of Profit for Employee Wages (00:04:53) The need for profit to provide fair wages and benefits to employees.
Profit as a Reward (00:06:01) Nichole talks about the legitimacy of seeking profit as a reward for business efforts.
Building Business Reserves (00:07:11) The importance of having profit reserves to sustain businesses during tough times is highlighted.
Transparency in Finances (00:08:35) Transparency about business finances to help employees understand profit.
Tying Compensation to Profitability (00:09:44) The idea of linking employee compensation to the business’s profitability is discussed.
Conclusion on Profit’s Role (00:10:57) Reinforcing that profit benefits everyone in the business ecosystem.

Thanks to our Partners, Shop Boss and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Bruised, But Battle Hardened Business [RR 992]

Carm Capriotto, AAP — Tue, 24 Sep 2024 05:15:00 +0000

Thanks to our Partner, NAPA Auto Care

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Armen Jacjakian, a shop owner who immigrated from Dubai to Canada, and Alan Beech, his business coach, share insights on overcoming initial business struggles, the importance of cash flow management, and the transformative impact of coaching. Listeners are left with valuable takeaways about the importance of mentorship, the need for flexibility in the workplace, and the critical role of customer service in building a thriving automotive business.

Armen Jacjakian, Speedy Auto Service, Mississauga, ON

Alan Beech, Beech Consulting

Show Notes

Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
Armen’s Background (00:02:59) Armen shares his journey from Dubai to Canada and his family’s history in the automotive business.
Challenges During COVID-19 (00:04:19) Armen describes the impact of COVID-19 on his new shop and the strict lockdowns in Canada.
The Importance of Coaching (00:05:23) Armen reflects on how starting coaching with Alan came at a crucial time in his business journey.
Experiencing Growth Post-COVID (00:06:34) Armen discusses the significant growth and operational experience gained after the lockdown period.
Mental Health and Coaching (00:09:36) Armen emphasizes the importance of mental health support for shop owners through coaching.
Finding the Right Coach (00:11:25) Armen explains how he connected with Alan and his initial skepticism about coaching.
Immediate Changes from Coaching (00:12:41) Armen shares how he increased his shop rate after the first session with Alan.
Looking at the Business from Above (00:13:39) Armen discusses the value of viewing his business from a higher perspective with coaching.
Prioritization with Coaching (00:14:38) Armen highlights how a good coach helps prioritize tasks and goals for business growth.
Key Man Investment (00:16:51) Discussion on the importance of hiring a key man and investing in talent for business growth.
Coaching Perspective (00:17:25) Alan emphasizes viewing coaching costs as investments that yield profitable returns.
Challenges of Growth (00:18:11) Armen discusses the need for further key hires to facilitate business expansion.
Outrageous Rent (00:19:06) Discussion on the high monthly rent of approximately $15,000 for the shop location.
Staffing Structure (00:19:33) Armen shares details about his staffing, including eight bays and six technicians.
Customer Service Approach (00:20:31) Armen explains the necessity of finding a front desk person who aligns with his vision.
Operational Efficiency (00:21:09) Discussion on the importance of managing multiple roles effectively for business efficiency.
Trends in Customer Service (00:22:30) Exploration of the trend towards dedicated customer service representatives in automotive shops.
Challenges and Opportunities (00:23:53) Alan discusses the dual nature of challenges and opportunities in the automotive industry.
Remote Advisor Potential (00:24:24) Discussion on the potential of remote advisors to support multiple automotive shops.
Flexibility in Staffing (00:26:39) Armen shares his approach to flexible work schedules for his technicians.
Training Engagement (00:27:45) Alan reflects on the challenges of engaging a diverse audience during training sessions.
Franchise vs. Independent (00:28:45) Armen discusses why he chose to open a franchise instead of an independent shop.
Community Connection (00:30:20) Discussion about the Armenian community in Toronto and its connection to Armin’s business.
Restaurant Venture (00:30:52) Armen mentions his restaurant, highlighting his entrepreneurial diversity.
Comparing Business Challenges (00:31:08) Discussion on the contrasting challenges between running an automotive shop and a restaurant.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

From Partnership Struggles to Solopreneur Success [RR 988]

Carm Capriotto, AAP — Tue, 10 Sep 2024 05:15:00 +0000

Thanks to our Partner, NAPA Auto Care

Nate Winston shares his inspiring journey of transitioning from a challenging 16-year business partnership to becoming a successful solopreneur. He discusses the challenges of misaligned goals and work ethics within the partnership, which led to emotional strain. Nate also discusses his plans for the future and offers valuable advice for anyone considering a business partnership. Tune in to learn from Nate’s experiences and discover insights to help advance your own business in the automotive aftermarket industry.

Nate Winston, Winston’s Complete Car Care, Cuyahoga Falls, OH.

Show Notes

Watch Full Video Episode
Nate’s Transition to Solopreneurship (00:01:06) Nate shares his decision to leave a partnership after 16 years to start his own business.
Challenges in Partnership (00:02:26) Nate discusses the difficulties faced in his long-term partnership, including misalignment and emotional toll.
Courage to Move On (00:03:47) The importance of courage in making tough decisions, especially when family relies on you.
Positive Changes Post-Transition (00:05:07) Nate reflects on the significant improvement in his life and business since leaving his partnership.
Identifying Warning Signs in Partnerships (00:06:03) Nate outlines key warning signs indicating a partnership may be struggling or unhealthy.
Key Questions Before Partnering (00:07:47) Nate advises on essential questions to ask potential partners to ensure alignment of goals.
Importance of Formal Agreements (00:08:00) Nate emphasizes the necessity of having legal agreements in place to protect both partners.
Future Plans and Business Vision (00:13:08) Nate shares his plans for growth, including setting up a well-organized shop and hiring.
Building a Positive Work Culture (00:14:03) Nate discusses the importance of hiring carefully to create a good work environment.
Financial Planning for Growth (00:15:17) Nate talks about saving money to ensure financial stability while expanding his business.
Long-Term Vision for the Business (00:16:35) Nate outlines his goal of buying land and building a new repair shop in the future.
Coaching Support for Solopreneurs (00:17:22) Discussion on the benefits of coaching and seeking advice in the automotive industry.
Establishing Client Trust (00:18:15) The significance of building loyalty and trust with clients for business growth.
The Reality of the Solopreneur Journey (00:18:41) Nate discusses the challenges and long-term commitment required in the solopreneur path.
Continuous Learning and Adaptation (00:19:38) Nate shares his experiences with new technologies and the importance of ongoing education.
Future Check-ins and Growth (00:19:41) Carm expresses interest in quarterly updates on Nate’s business progress and growth.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Creating a Culture of Accountability for Internal Succession [RR 983]

Carm Capriotto, AAP — Fri, 23 Aug 2024 05:15:00 +0000

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

This episode centers on John Gustafson’s journey managing his automotive repair business, focusing on internal succession planning and implementing the Entrepreneurial Operating System (EOS). John shares his experience developing an internal succession plan, emphasizing the importance of nurturing leadership within his team. He explains how EOS has enhanced meeting structures, accountability, and strategic vision, fostering a motivated workforce.

John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE

Show Notes

Watch Full Video Episode
Succession Planning Discussion (00:02:30) John shares his challenges with succession planning, emphasizing internal leadership development.
Implementing EOS (00:03:20) John discusses how he started implementing the Entrepreneurial Operating System (EOS) in his business.
Team Involvement in EOS (00:04:20) John explains how he engaged his team in the EOS process and its benefits.
Vision and Leadership Transition (00:05:15) John outlines the importance of leadership transition in their three and ten-year plans.
Weekly Meetings and Accountability (00:06:47) Discussion on the structure of weekly meetings and the accountability fostered through EOS.
Shop Scale and Success (00:08:04) John shares his shop’s sales goals and emphasizes that size doesn’t determine success.
EOS and Business Discipline (00:08:57) John highlights how EOS has helped instill discipline in their operations.
Opportunities in Issues (00:11:13) John elaborates on how issues are viewed as opportunities for improvement in their meetings.
Engaging Team Ideas (00:12:21) Carm and John discuss the importance of team input in generating new ideas.
Profitability vs. Sales Goals (00:12:47) John emphasizes the significance of profitability over merely hitting sales targets.
Structured Meeting Agendas (00:13:12) John describes the tight agenda structure for their meetings to ensure efficiency.
Remote Meeting Dynamics (00:14:44) Discussion on how John conducts meetings remotely while managing from different locations.
Starting EOS Implementation (00:14:57) John advises listeners on how to begin implementing EOS in their businesses.
Leadership Recognition and Ownership (00:15:11) John shares examples of leaders stepping up to embrace ownership opportunities.
Bonus Structure Discussion (00:16:01) John explains the current bonus structure and its relation to future ownership.
Future Ownership Plans (00:17:12) John discusses potential plans for selling the company to the next generation.
Profit Distribution Strategy (00:18:29) John outlines how profits are reinvested into employees rather than external spending.
Selling the Company on Credit (00:21:55) John discusses his plan to sell the company to his team on credit.
Team Accountability and Profitability (00:22:12) The importance of team accountability for ongoing profitability is highlighted.
Difficult Decisions in Structuring (00:22:31) John reflects on the challenges of formulating his business structure over the years.
Undercover Boss Experience (00:22:49) John shares his experiences driving the courtesy shuttle and engaging with customers.
Customer Feedback and Interaction (00:23:35) John explains how he interacts with customers to gather feedback on their experience.
Intro to Auto Boot Camp (00:24:25) The summer program for young people to learn automotive skills is introduced.
Engaging Young People in Auto Training (00:26:11) Details about the boot camp’s curriculum and hands-on learning experiences are shared.
Importance of Skilled Trades (00:26:57) Discussion on the need to expose young people to skilled trades and automotive careers.
Social Media for Recruitment (00:29:02) John explains how social media helps attract young participants to the boot camp.
High School Shop Collaboration (00:30:12) The partnership with local high schools for automotive training is discussed.
Future Industrial Arts Complex (00:31:09) Plans for a new facility to expand training opportunities for various trades are shared.
Entrepreneurial Mindset (00:33:22) John reflects on the entrepreneurial mindset and the drive for continuous improvement.
Coaching and Business Growth (00:34:21) The role of coaching in expanding business potential and overcoming limitations is emphasized.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

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Automotive Trends: Let Go of Outdated Practices and Embrace Innovation [THA 394]

Carm Capriotto, AAP — Fri, 16 Aug 2024 19:15:00 +0000

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

Dive into the latest trends in the automotive industry, including capital allocation, AI integration, customer service evolution, and challenges with parts availability. Featuring industry thought leaders Jason Stretch, Scott Brown, Chris Jones, and Seth Thorsen, this discussion covers how shops can navigate financial hurdles, embrace new technologies, and enhance their customer experience.

Show Notes

Watch Full Video Episode
Capital Allocation Discussion (00:02:36) Scott Brown explains capital allocation and its significance in maximizing business returns.
Bank Relationships and Strategies (00:05:07) Panelists share insights on managing bank relationships and loan covenants.
Alternative Capital Raising Strategies (00:06:07) Alternative ways to raise capital beyond traditional loans.
AI in Shop Operations (00:07:14) AI’s role in improving shop operations and training.
AI’s Impact on Customer Interaction (00:10:36) AI’s integration in customer service and operational efficiency.
Educating Technicians on Job Opportunities (00:13:26) Panelists emphasize the need to educate technicians on job environments and growth.
Shift from Training to Education (00:14:14) The importance of reframing “training” to “education” for greater impact.
Long-term Education vs. Short-term Training (00:15:42) The distinction between education and training in the industry.
Valuing Human and Intellectual Capital (00:16:12) The importance of human and intellectual capital for business success.
Training Seminars and Technician Education (00:17:31) Discussion on the need for education seminars to help technicians diagnose issues effectively.
EV Support and Safety Certification (00:18:56) Importance of safety certifications for technicians working on electric vehicles before providing assistance.
Parts Availability Post-COVID (00:21:39) Challenges in sourcing parts for older vehicles since the COVID pandemic began.
Customer Experience and Expectations (00:23:11) The evolving customer experience and how shops must adapt to meet modern expectations.
Speed of Service (00:24:50) Discussion on the critical importance of speed in service to meet customer demands.
Communication with Customers (00:26:16) Emphasis on the need for clear communication to manage customer expectations effectively.
Cultural Shift in Auto Shops (00:29:07) Adapting shop culture to prioritize relationships and customer service in a competitive market.
Sophisticated Customer Service (00:30:11) Expectation of high-level service from customers, particularly in the luxury car segment.
Adapting to Customer Demands (00:32:02) Need for businesses to modify operations based on customer surveys and feedback.
Importance of Communication in Service (00:33:13) How effective communication can alleviate customer anxiety and improve service experiences.
Trends in Tools and Technology (00:34:37) Discussion on the rapid development of new tools and training requirements in the automotive industry.
Remote Diagnostics Capabilities (00:35:30) Exploration of Tesla’s remote diagnostics and the potential for other manufacturers to adopt similar technologies.
Trends in Electric Vehicles (00:37:09) Insights on the growing trend of remote diagnostics in electric vehicles and its implications for the industry.
Embracing Technology for Shop Owners (00:38:28) Encouragement for shop owners to learn and embrace technology to improve operations and customer service.
Training and Education Needs (00:39:06) Highlighting the increasing importance of education and training in the automotive service industry.
Flexibility and Business Adaptation (00:40:03) Discussion on the necessity for shops to adapt to changing financial and operational practices in a competitive market.
Murdering Sacred Cows (00:41:01) Emphasis on the need for innovation and change in practices to keep up with rapid technological advancements.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

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Is the Automotive Industry Ready for a Language Revolution? [RR 980]

Carm Capriotto, AAP — Tue, 13 Aug 2024 05:15:00 +0000

Thanks to our Partner, NAPA Auto Care

Michael Smith discusses the need for a language and mindset shift to elevate the perception of automotive professionals. The conversation highlights the transition from viewing independent shops as “mom and pop” operations to recognizing them as sophisticated businesses led by “solopreneurs” or “mechanical and technology specialists.” Michael also introduces the concept of psycholinguistics, explaining how the words we use shape our beliefs and self-perception. For instance, identifying oneself as a “mechanic” can reinforce a limited self-image, trapping individuals in a cycle that hinders growth and innovation. To break free from this cycle, there must be a conscious effort to change the language used within the industry.

Michael Smith, The Institute. Michael Smith’s previous episodes HERE

Show Notes

Watch Full Video Episode
The Rise of the Mechanical and Technology Specialist: https://remarkableresults.biz/rise/
Discussion on Leadership and Inspiration (00:01:32) Carm discusses a leadership course Michael conducted that inspired daughter Tracy to take initiative. https://www.wearetheinstitute.com/upcoming-events
The Rise of the Mechanical and Technology Specialist (00:03:06) Carm introduces his declaration on evolving industry language and its impact on professionalism.
Mindset Shift in the Automotive Industry (00:04:53) Michael emphasizes the need for a mindset shift to elevate the automotive industry’s perception.
Changing the Narrative (00:06:39) Carm and Michael discuss the importance of changing internal and external narratives about the industry.
Language Shift from Mom and Pop (00:08:54) Carm critiques the term “mom and pop” and advocates for a more respectful language.
The Evolution of Industry Perception (00:10:00) Michael discusses how industry language reflects the evolution of independent shops.
Value Beyond Fixing Cars (00:11:30) Michael stresses the broader contributions of automotive professionals to society and safety.
Introducing the Term ‘Solopreneur’ (00:12:02) The term “solopreneur” to better represent independent shop owners.
Challenges for New Owners (00:13:14) Michael explains the transition challenges faced by new shop owners from technician roles.
Preparing for Industry Changes (00:14:02) Michael emphasizes the importance of readiness for upcoming industry changes and challenges.
Carm’s Keynote on Language Shift (00:14:52) Carm shares his experiences delivering keynotes on the importance of language in the industry.
Psycholinguistics and Language Impact (00:16:12) Discussion on how language shapes self-perception in the automotive repair industry.
Intentional Language Change (00:17:52) Emphasis on the need for a conscious effort to shift industry language.
Language and Industry Perception (00:19:34) The importance of using industry-specific language to elevate professional perception.
Cultural Shift in Automotive Industry (00:20:22) The need for a cultural transformation to enhance the industry’s value.
Private Equity Language (00:25:06) Understanding private equity language to effectively negotiate and present value.
Foundational Business Principles (00:27:12) Highlighting the necessity of solid business fundamentals for sustainable success.
Transferable Value in Legacy (00:30:02) The importance of creating transferable value for legacy and future generations.
The Value of Boomer-Owned Shops (00:32:03) Discussion on the lack of transferable value in many boomer-owned automotive shops.
Creating Transferable Value (00:32:26) A shop owner’s concern about the feasibility of building transferable value at 60 years old.
Preparing the Next Generation (00:33:45) Emphasizing the need to equip successors with knowledge for future industry challenges.
The Path to Mastery (00:35:27) Understanding that mastery involves continuous learning and humility in recognizing what we don’t know.
Change Agents in the Industry (00:36:32) Exploring how early adopters drive change within the automotive repair industry.
Unique Value Proposition (00:38:28) Importance of having a clear value proposition to succeed in a competitive landscape.
The Complexity of Automotive Repair (00:40:12) Discussing the increasing complexity of the automotive repair industry compared to other trades.
Language and Mindset Shift (00:41:52) The need for a language change to elevate the perception and expectations within the industry.
Existential Questions for Business Owners (00:43:39) Encouraging shop owners to reflect on their purpose and legacy in the industry..
Encouragement to Shift Language (00:48:19) The importance of stepping away from common industry language to redefine personal and professional narratives.
Self-Reflection and Behavior (00:49:03) Michael highlights the connection between self-talk and behavior, urging deep personal reflection on one’s language about the industry.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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Smart Advice to New Shop Owners [THA 393]

Carm Capriotto, AAP — Fri, 09 Aug 2024 19:15:00 +0000

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

This episode is packed full of practical advice and personal stories that will resonate with new and aspiring shop owners. From leadership and financial management to team development and continuous learning, there’s something for everyone. Key insights include the significance of self-awareness, the balance between assertiveness and approachability, the value of mentorship, and the necessity of understanding financial health.

Show Notes

Watch Full Video Episode
Leadership Challenges for New Owners (00:03:39) Discussion on the courage and mindset required for new shop owners transitioning from technicians.
Matt’s Personal Story (00:04:46) Matt shares his journey of overcoming a catastrophic injury and learning to run his business.
Developing Leadership Skills (00:05:10) The importance of recognizing personal strengths and weaknesses in leadership.
Balancing Assertiveness and Approachability (00:06:22) The challenge of being both assertive and approachable as a leader.
The Value of Delegation (00:06:54) Panelists discuss the difficulties of delegating tasks and trusting team members.
Peer Support in the Industry (00:08:01) Carm highlights the importance of seeking help and support from peers in the automotive industry.
The Role of Coaching (00:10:04) Tom emphasizes the benefits of leveraging coaching services for business success.
Understanding Finances (00:12:19) Discussion on the significance of financial awareness and making informed business decisions.
Building a Strong Foundation (00:13:28) Tom draws parallels between scouting and building a successful automotive business.
Finding Purpose and Alignment (00:15:02) The importance of aligning with team members who share the business vision.
Letting Go and Empowering Employees (00:15:52) Insights on the challenge of stepping back and empowering employees to grow.
Creating a Team of Heroes (00:16:32) Discusses the importance of guiding younger technicians and the balance between letting them learn through struggle.
Controlled Failure as a Learning Tool (00:17:22) Explores the concept of controlled failure in learning and its parallels to youth-led scouting.
Understanding Financial Margins (00:18:33) Emphasizes the significance of understanding profit margins and financial health for shop owners.
The Importance of a Shop Management System (00:19:14) Highlights the necessity of having a solid shop management system for operational efficiency.
Facing Business Uncertainties (00:22:02) Matt shares his initial fears and the value of a comprehensive business plan before opening his shop.
The Courage to Hire (00:23:10) Discusses the fear of hiring an advisor and the eventual realization of their value in the business.
Hiring the Right People (00:25:35) Focuses on viewing employees as assets and the importance of making informed hiring decisions.
Customer Loyalty and Shop Culture (00:27:28) Stresses the need for a strong shop culture to maintain customer loyalty and service quality.
The Value of Training (00:28:17) Discusses the importance of investing in training for employees and the long-term benefits it brings.
Being a Perpetual Student (00:29:50) Carm talks about the importance of continuous education and learning for shop owners.
Leadership and Culture Connection (00:32:00) Explores the intertwined nature of leadership and culture in building a successful shop environment.
Understanding Leadership (00:32:22) Discussion on personal leadership, personality traits, and the importance of self-assessment tools.
Developing Team Leaders (00:32:47) Emphasis on nurturing leadership within the team and the impact of leadership coaching.
Financial Support for Training (00:33:49) Overview of reimbursement programs that support leadership training costs for staff.
Team Collaboration Growth (00:34:37) Insights into improved team collaboration and resolving conflicts independently.
Self-Reflection for Shop Owners (00:35:25) Advice on understanding personal strengths and weaknesses for effective leadership.
Peer Support in Leadership (00:36:14) The value of peer discussions and support in personal and professional growth.
Self-Evaluation Importance (00:36:45) Highlighting the need for self-evaluation, especially for new and younger shop owners.
Transformation Through Assessment (00:37:03) Personal growth and transformation through repeated strengths assessment tests.
Right People in Right Roles (00:38:17) Importance of aligning team members with their strengths for optimal performance.
Continuous Learning and Adaptation (00:40:17) Encouragement to embrace challenges and continuously learn in business management.
Risk Management in Business (00:41:34) Discussion on understanding and managing risks as an essential part of business.
Time Management for Business Growth (00:42:08) Advice on documenting time wasters and focusing on business development.
The Pull of Passion (00:43:08) Reflection on the challenges of balancing passion for work with business responsibilities.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

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From Diesel to Dollars: Building a Better Shop [RR 977]

Carm Capriotto, AAP — Fri, 02 Aug 2024 05:15:00 +0000

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Parker Branch discusses the secrets behind his efficient diesel repair shop in Littleton, Colorado. From morning huddles and service advisor check-ins to specialized technician carts and effective communication, Parker shares insights and strategies that have propelled his shop to success.

Parker Branch, Branch Automotive, Littleton, CO.

Show Notes

Watch Full Video Episode
AARO Trade Show Management/Lindertech Training, September 12th-14th, 2024: aaro.ca
‘Leadership Intensive 1: Discovering, Releasing & Empowering Extraordinary Human Potential’ with Michael Smith: https://www.wearetheinstitute.com/upcoming-events
Morning Huddles Importance (00:03:04) Discussion on the significance of daily morning huddles for team engagement and communication.
Business Operations Overview (00:04:28) Parker Branch discusses his automotive business journey and productivity goals for the future.
Productivity and Lean Operations (00:05:15) Focus on productivity, morning huddles, and strategies for maintaining a full service funnel.
Volume of Operations (00:06:55) Parker shares his business’s financial goals, aiming for over $4 million this year.
Team Dynamics and Leadership (00:08:16) Parker discusses the importance of having a strong leadership team and integrating ideas.
Coaching and Mentorship (00:09:57) Parker Branch shares his journey to becoming a coach for The Institute, focusing on accountability and learning.
Morning Huddles Continuity (00:11:54) The morning huddle continues effectively even when Parker is away at conferences.
Customer Service Strategy (00:12:43) Parker details the structure and roles of service advisors to maintain workflow and customer satisfaction.
Emissions Testing Integration (00:15:05) Discussion on integrating emissions testing into their service offerings and its impact on business.
Digital Vehicle Inspection (00:16:51) Parker explains the concept of a Digital Vehicle Inspection (DVI) and its importance in customer communication.
Keeping the Funnel Full (00:18:05) Strategies for maintaining a steady flow of work and managing technician workloads efficiently.
Role of Lead Technician (00:23:27) Discussion on the responsibilities of the lead technician in managing workflow and accountability.
Service Advisor Check-ins (00:24:40) Overview of service advisor interviews conducted twice daily to ensure accountability and communication.
Efficiency in Tool Organization (00:29:58) Exploration of how tool carts are organized for maximum efficiency in a tight workspace.
Technology Integration Between Buildings (00:36:01) Discussion on technology systems linking new and existing buildings for seamless operations.
Lessons from 15 Years in Business (00:36:36) Reflection on the past 15 years and the importance of coaching in the automotive industry.
Starting from a Two Bay Shop (00:37:40) Parker shares his journey starting in a small two bay shop and achieving significant success.
Guerilla Marketing Techniques (00:39:07) Discussion on creative marketing strategies, including standing on the street with a sign to attract customers.
The Importance of Business Education (00:40:17) Parker emphasizes learning through resources like the chamber of commerce and the value of adult education.
Continuous Learning and Development (00:41:25) The importance of ongoing education and learning from other shop owners.
Monitoring KPIs for Success (00:42:27) Parker stresses the need to pay attention to key performance indicators to ensure fair compensation for staff.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

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The Business Partner You Didn’t Know You Needed: A Coach [THA 387]

Carm Capriotto, AAP — Thu, 04 Jul 2024 05:15:00 +0000

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

Brin Kline shares his journey from technician to successful shop owner, highlighting the crucial role of his business coach, Bill Haas. They delve into the importance of having an accountability partner, the role of coaching in reducing stress, and how personalized guidance can help shop owners reach their full potential. Perfect for shop owners looking for insights on business coaching, this episode is packed with valuable advice and industry wisdom.

Brin Kline, Shop Owner, Assured Auto Works, Melbourne, FL. Brin’s previous episodes

Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE.

Show Notes

Watch Full Video Episode
Coaching in the Industry (00:01:15) Discussion about the importance of coaching in the automotive industry and the value of having a coach.
Accountability and Coaching (00:07:49) The importance of having an accountability partner in coaching and its impact on business progress.
Financial Security and Coaching (00:09:47) The relationship between financial security, goal setting, and coaching in business development.
Business Goals and Budgeting (00:11:13) The significance of setting business goals and budgeting with the guidance of a coach.
Selecting a Coach (00:13:50) Considerations for selecting a coach based on strengths and weaknesses.
Affordability of Coaching (00:16:05) Discussion on the affordability of coaching and the potential benefits, even for struggling businesses.
Personal Growth and Coaching (00:18:41) The importance of personal growth, humility, and willingness to change in the coaching relationship.
Business changes and profitability (00:20:16) Discussion on increased profitability and the ability to make changes in the business.
Gaining confidence and comfort (00:21:19) Becoming more comfortable and confident in making changes and taking action.
Transition from technician to business owner (00:25:28) Concerns and challenges of transitioning from a technician to a business owner.
Selecting the right coach (00:34:01) Factors to consider when selecting a coach, including industry passion and adaptability.
Managing time and involvement in the industry (00:39:08) Discussion on managing time and involvement in various industry activities as a challenge.
Team growth and dynamics (00:41:33) Discussion about the growth of Brin’s team and maintaining a positive work environment.
Commitment to the business (00:44:22) Brin’s decision-making process and commitment to his business.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

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Stay Out of the Rabbit Hole [RR 951]

Carm Capriotto, AAP — Fri, 03 May 2024 05:15:00 +0000

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Recorded at the 21st annual TST Big Event, Sherwood Cooke shares his journey of running his business for 28 years, his success with social media, especially TikTok, under the moniker ‘The Professor,’ and the impact of digital content on attracting a wide customer base even from hours away. Discover the evolution of Cooke’s business practices, the significance of ethical service, community engagement and how to build a team culture through understanding and investment in people’s lives.

Sherwood Cooke, Royalty Auto Service, St Marys, GA.

Show Notes

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Living in Saint Mary’s (00:00:35) Discussion about the location of Saint Mary’s, Georgia.
Sherwood’s experience with social media (00:00:57) Sherwood’s success on TikTok and YouTube.
Deathtrap of the month (00:03:43) Discussion about a series featuring problematic cars.
Client vs. customer (00:04:44) Sherwood’s business philosophy on treating customers as clients.
Challenges and benefits of social media (00:08:21) The time-consuming nature of social media and its impact on business.
Starting a business with limited resources (00:10:23) Sherwood’s humble beginnings and journey to success.
Evolution of business model (00:13:25) Transitioning to a more sophisticated and higher-priced service model.
Business principles and pricing strategy (00:14:08) The impact of pricing and service offerings on client base.
Business Acquisition (00:17:23) Sherwood’s experience of seizing a business opportunity and the importance of proactivity in business growth.
Future Store Plans (00:19:13) Discussion about the potential opening of a third store in Florida and the patience required in business expansion.
Family Involvement (00:22:14) Sherwood’s family involvement in his business.
Junior Technician Program (00:24:22) Sherwood’s initiative to involve children in learning about automotive repair through hands-on experience.
Ice Hockey Coaching (00:26:07) Sherwood’s experience coaching ice hockey and the impact on his life and his son’s involvement in the sport.
Participation Trophies (00:28:16) Discussion on participation trophies and the impact on children’s motivation and memories.
Stay Out of the Rabbit Hole (00:29:44) Sherwood’s class on avoiding pitfalls in automotive diagnostics and the importance of self-awareness and common sense.
Making People’s Lives Easier (00:32:38) Sherwood discusses the importance of making people’s lives easier, including clients, team members, and vendors.
Creating a Positive Culture (00:34:17) Sherwood emphasizes the significance of building a positive culture within the team and the time it takes to create it.
Hiring Process (00:35:50) Sherwood explains his unique five-interview hiring process, including interviews with him, his son, and a team member, as well as meeting with the candidate’s family.
Weeding Out Unethical Behavior (00:37:05) Sherwood shares a story about weeding out unethical behavior during the hiring process and the importance of integrity in candidates.
Learning from Hiring Mistakes (00:41:50) Sherwood and Carm discuss the importance of learning from hiring mistakes and the need to evolve in the hiring process.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

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How To Offer The Best Customer Support Without A Quality Team: Spoiler Alert, You Can’t! [RR 950]

Carm Capriotto, AAP — Tue, 30 Apr 2024 05:15:00 +0000

Thanks to our Partner, NAPA Auto Care

Customer service is the backbone of any successful auto repair shop. Tom Petty discusses the critical role of clear, effective communication with customers. And guess what? It all starts with your internal team and company culture.

Tom Petty, Petty Motorworks, Waretown, NJ

Show Notes

Watch Full Video
TST Seminars: https://www.tstseminars.org/
NAPA Auto Care Gold status (00:01:24) Tom Petty discusses NAPA AutoCare Gold status and its significance.
Technical training and progression (00:03:13) Tom Petty’s technical training and progression through the years.
Family business and technical training (00:04:22) Tom Petty’s decision to start a family business and his involvement in technical training.
Engaging technicians and setting shop culture (00:05:44) Discussion on setting the culture for a shop and engaging technicians in training.
Apprenticeship and mentoring (00:08:13) Tom Petty’s approach to apprenticeship and mentoring young technicians.
Automotive vocational education (00:11:10) Discussion on the need for a specialized automotive charter program in vocational education.
Challenges in the automotive industry (00:13:03) Challenges faced by young technicians in the automotive industry and the need for development and support.
Starting wage and labor margin (00:14:36) Discussion on starting wage for technicians and the importance of labor margin for business sustainability.
Post-education career advice (00:15:31) Tom Petty’s advice for students coming out of a two-year automotive program regarding starting wage expectations.
Structured Raises (00:15:37) Discussion about implementing structured raises for technicians to prevent wage suppression.
Setting Technician Wages (00:19:06) Discussion on the importance of setting technician wages based on experience and productivity.
Communication and Customer Service (00:23:53) Importance of effective communication, especially through digital inspections, and its impact on customer service.
Training Alliance (00:28:00) Formation of an independent training alliance to improve technical training in the local area of New Jersey.
Kidney Donation (00:30:44) Tom Petty’s kidney donation.
Life Post-Surgery (00:33:14) Tom Petty shares his experiences after kidney surgery and discusses the minimal impact on his daily life.
Avoiding NSAIDs (00:33:53) The importance of avoiding certain pain medications for kidney health, with a cautionary example.
Recovery and Kidney Function (00:34:31) Insights into the recovery period after kidney surgery and the remarkable adaptability of the kidney.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

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-Special episode collections: https://remarkableresults.biz/collections