EOS - Entrepreneurial Operating System Archives - Remarkable Results Radio

Creating a Culture of Accountability for Internal Succession [RR 983]

Carm Capriotto, AAP — Fri, 23 Aug 2024 05:15:00 +0000

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

This episode centers on John Gustafson’s journey managing his automotive repair business, focusing on internal succession planning and implementing the Entrepreneurial Operating System (EOS). John shares his experience developing an internal succession plan, emphasizing the importance of nurturing leadership within his team. He explains how EOS has enhanced meeting structures, accountability, and strategic vision, fostering a motivated workforce.

John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE

Show Notes

Watch Full Video Episode
Succession Planning Discussion (00:02:30) John shares his challenges with succession planning, emphasizing internal leadership development.
Implementing EOS (00:03:20) John discusses how he started implementing the Entrepreneurial Operating System (EOS) in his business.
Team Involvement in EOS (00:04:20) John explains how he engaged his team in the EOS process and its benefits.
Vision and Leadership Transition (00:05:15) John outlines the importance of leadership transition in their three and ten-year plans.
Weekly Meetings and Accountability (00:06:47) Discussion on the structure of weekly meetings and the accountability fostered through EOS.
Shop Scale and Success (00:08:04) John shares his shop’s sales goals and emphasizes that size doesn’t determine success.
EOS and Business Discipline (00:08:57) John highlights how EOS has helped instill discipline in their operations.
Opportunities in Issues (00:11:13) John elaborates on how issues are viewed as opportunities for improvement in their meetings.
Engaging Team Ideas (00:12:21) Carm and John discuss the importance of team input in generating new ideas.
Profitability vs. Sales Goals (00:12:47) John emphasizes the significance of profitability over merely hitting sales targets.
Structured Meeting Agendas (00:13:12) John describes the tight agenda structure for their meetings to ensure efficiency.
Remote Meeting Dynamics (00:14:44) Discussion on how John conducts meetings remotely while managing from different locations.
Starting EOS Implementation (00:14:57) John advises listeners on how to begin implementing EOS in their businesses.
Leadership Recognition and Ownership (00:15:11) John shares examples of leaders stepping up to embrace ownership opportunities.
Bonus Structure Discussion (00:16:01) John explains the current bonus structure and its relation to future ownership.
Future Ownership Plans (00:17:12) John discusses potential plans for selling the company to the next generation.
Profit Distribution Strategy (00:18:29) John outlines how profits are reinvested into employees rather than external spending.
Selling the Company on Credit (00:21:55) John discusses his plan to sell the company to his team on credit.
Team Accountability and Profitability (00:22:12) The importance of team accountability for ongoing profitability is highlighted.
Difficult Decisions in Structuring (00:22:31) John reflects on the challenges of formulating his business structure over the years.
Undercover Boss Experience (00:22:49) John shares his experiences driving the courtesy shuttle and engaging with customers.
Customer Feedback and Interaction (00:23:35) John explains how he interacts with customers to gather feedback on their experience.
Intro to Auto Boot Camp (00:24:25) The summer program for young people to learn automotive skills is introduced.
Engaging Young People in Auto Training (00:26:11) Details about the boot camp’s curriculum and hands-on learning experiences are shared.
Importance of Skilled Trades (00:26:57) Discussion on the need to expose young people to skilled trades and automotive careers.
Social Media for Recruitment (00:29:02) John explains how social media helps attract young participants to the boot camp.
High School Shop Collaboration (00:30:12) The partnership with local high schools for automotive training is discussed.
Future Industrial Arts Complex (00:31:09) Plans for a new facility to expand training opportunities for various trades are shared.
Entrepreneurial Mindset (00:33:22) John reflects on the entrepreneurial mindset and the drive for continuous improvement.
Coaching and Business Growth (00:34:21) The role of coaching in expanding business potential and overcoming limitations is emphasized.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

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So You Think You Want To Open Your Second Location? [THA 377]

Carm Capriotto, AAP — Thu, 25 Apr 2024 05:15:00 +0000

Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching

Industry shop owners discuss the challenges and strategies of opening and managing a second location. They explore the motivations behind opening additional shops, touching on wealth building, seeking new challenges, and planning for retirement. Carl Hutchinson emphasizes the importance of providing a growth path and career opportunities to attract and train the next generation of industry professionals. The conversation highlights the complexities of scaling a business and the need for strong leadership, financial planning, and a commitment to developing talent within the industry.

Carl Hutchinson, Complete Automotive, 2 locations, Springfield, MO. Listen to Carl’s previous episodes HERE

Kim Auernheimer, CS Automotive, 2 locations, TN. Listen to Kim’s Episodes HERE.

Jim Fleischman, Automotive Alley, 2 locations, Arcade and Marilla, NY. Listen to Jim’s previous episodes HERE.

Watch Full Video Episode
Behind the Scenes: New Shop Retrofit/Remodel with Carl Hutchinson [CC 097]: https://remarkableresults.biz/remarkable-results-radio-podcast/cc097/
Store two considerations (00:01:01) Discussion on the importance and reasons for opening a second store, including financing and marketing efforts.
Finding the second location (00:02:52) Panelists share their experiences in finding and choosing the location for their second store.
Preparation and challenges (00:09:33) Challenges and preparations for operating a second location, including policies, procedures, and staffing.
Systemizing and structuring (00:12:29) The importance of systemizing and structuring operations for a second location, as well as the challenges and preparations involved.
Transition and training (00:15:14) Discussion on transitioning and training staff for a new location, including the use of a shop management system.
Reflection and passion (00:17:32) Reflecting on the passion and effort required to start and grow a business, including the challenges of expanding to multiple locations.
Store Number Two Challenges (00:17:56) Challenges of opening a second store, losing customers, ordering parts, and managing separate entities.
Inventory and Supplies (00:20:14) Challenges in stocking inventory and supplies for a new store, unexpected expenses, and the importance of thorough planning.
Financing and Cash Flow (00:24:43) Discussion on financing options, including seller financing, bank loans, and personal investment, and the impact of COVID-19.
People Problems and Leadership (00:29:17) Dealing with turnover, hiring challenges, and the importance of finding the right people for leadership roles.
Grooming and Growing Store Two (00:32:45) Balancing time and effort between store two and store one, empowering vice presidents, and the changing role of the company president.
Building an MSO (00:34:48) Discussion on the motivations for building a multi-shop operation, including retirement planning, challenges, and personal growth.
Creating Career Paths (00:41:26) The importance of creating a career path for the younger generation, fast-tracking growth, and training and educating employees.
Valuing and Acquiring Businesses (00:47:31) Challenges in valuing and acquiring businesses, including the impact of market competition and the importance of assessing profitability.
Equipment and Location Considerations (00:49:29) Discussion on starting from scratch, acquiring equipment, and the significance of location and infrastructure.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

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Stagnation vs Acceleration: How EOS Can Transform Your Business [862]

Carm Capriotto, AAP — Fri, 30 Jun 2023 05:15:00 +0000

Have you ever wondered how different businesses face similar challenges? Join Barry Barrett, a certified Entrepreneurial Operating System (EOS) implementer and business consultant, and Jeremy Bates, the president of Bates Security. They discuss the importance of culture, family, and implementing the Entrepreneurial Operating System (EOS) in their businesses. The key takeaway? Building a strong culture and surrounding yourself with quality people can lead to long-term success and employee retention.

Jeremy Bates, President, Bates Security.

Barry Barrett, a Certified EOS Implementer. As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Listen to Barry’s other episodes HERE.

Show Notes

Watch Full Video Episode
Barry Barrett Contact Info
EOS: Entrepreneurial Operating System Podcast Series with Barry Barrett
Similar Challenges Faced by Different Businesses (00:02:10) Discussion on how different businesses, including automotive repair and security, share similar challenges.
Success of a Family-Owned Business (00:08:15) The importance of hard work and earning trust in creating a successful family-owned and operated business.
Implementing the Book “Traction” (00:10:05) The decision to hire a professional to successfully implement the concepts from the book “Traction” in their business.
Working Together and Push-Pull Dynamics (00:12:56) The dynamic between Jeremy and Barry, their similarities, and how they push and pull each other to achieve success.
The Impact of Implementing EOS (00:18:06) Discussion about how implementing EOS has helped the business grow and gain clarity.
Being Both the Integrator and the Visionary (00:19:00) Exploring the possibility of being both the integrator and the visionary in a business.
The Importance of EOS in Making Key Moves (00:20:07) Highlighting how EOS has helped the business make important decisions and moves more quickly.
Building a Great Company and Enabling Personal Success (00:26:45) Discussion about the importance of building a great company while enabling personal success, with examples of success stories from team members.
Training Technicians and Core Values (00:27:46) Exploration of how the security business trains technicians and the importance of having core values in place to prevent prima donnas.
Challenges in the Security Industry (00:33:37) Comparison of the challenges faced in the security industry, including dealing with DIY systems and the complexity of installing large-scale security systems.
Importance of Security and Reliability in the Automotive Aftermarket Industry and the Security Business (00:35:30) Discussion on the importance of security and reliability in the automotive aftermarket industry and the security business.
The Significance of Security Systems for Residential and Business Properties (00:36:29) Discussion on the significance of security systems for residential and business properties, including fire systems and video monitoring.
The Benefits of Implementing EOS in Businesses (00:37:40) Exploration of the benefits of implementing an operating system like EOS (Entrepreneurial Operating System) in businesses, and the value of hiring an implementer.
The Value of Quarterly Meetings and Implementers (00:43:19) Discussion about the importance of quarterly meetings and the role of implementers in business growth.
Stagnation vs. Acceleration in Business Growth (00:44:12) Exploring the need for an implementer in a business that wants to accelerate growth, and the possibility of needing a new implementer if growth is stagnant.

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Retention: Keeping Top Employees [THA 327]

Carm Capriotto, AAP — Thu, 11 May 2023 05:15:00 +0000

Are you struggling to retain top employees in the automotive aftermarket industry? Look no further than this episode featuring Dan Taylor, David Askwith, and Bryan Kauffeld, who share their experiences and strategies for hiring and keeping good teammates. They agree that employee retention is crucial for businesses of all sizes and starts with hiring. They discuss the importance of communication, accountability, surveys, referrals, training, and career pathing. They also stress the importance of creating a positive culture to retain top talent.

Bryan Kauffeld, Ulmer’s Auto Care, Cincinnati, OH.

David Askwith,Managing Director, Auto Stream Car Care, MD. David’s previous episodes HERE

Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

Show Notes:

Watch Video Episode HERE
(00:02:38) The importance of employee retention and having consistent teammates who meet expectations and standards can set businesses up for long-term success.
(00:04:08) The importance of hiring high-quality people who align with the company’s core values and how one bad apple can severely damage a good team.
(00:05:05 – 00:05:50) The difficulty of finding good employees and the importance of retaining top employees.
(00:05:50 – 00:07:00) The benefits of having a high referral rate and how it makes hiring easier.
(00:09:34) Retaining the right employees saves money in the long run, and the importance of investing in training, communication, accountability, surveys, referrals, and career pathing to improve retention.
(00:09:59 – 00:10:54) The importance of overcommunication and emotional intelligence in biweekly meetings with leaders and quarterly meetings with technicians to discuss pay issues, production, and individual needs.
(00:14:07 – 00:15:16) The use of Survey Monkey to conduct employee satisfaction surveys and the importance of communication in reducing fires and increasing employee engagement.
(00:16:12) The importance of accountability in a team and how it helps retain top employees.
(00:18:14) Soft skills and positive affirmations in retaining employees.
(00:20:03) Setting goals and KPIs for employees and holding them accountable.
(00:21:38) The importance of training in retaining employees
(00:24:42) The importance of electric vehicle training and the need to stay current with industry changes, including the rise of electric vehicles and the need for new diagnostic skills.
(00:26:21) Leadership sets a precedent for training
(00:28:18) The cost of training is worth it for retention, and there is a direct correlation between training and retention.
(00:29:54) Creating a career path for employees and showing them a long-term future with the organization can increase retention. Consider having one-on-one meetings with direct reports twice a year to discuss training plans and goals.
(00:31:48) The EOS process
(00:33:31) Dan Taylor emphasizes the importance of loving and caring for employees

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

How EOS (Entrepreneurial Operating System) Changed My Business [THA 325]

Carm Capriotto, AAP — Wed, 26 Apr 2023 05:15:00 +0000

AJ Nealey, Jennifer Hulbert, and Carl Hutchinson discuss their experiences with implementing EOS (Entrepreneurial Operating System) in their businesses. They highlight the benefits of EOS, such as increased accountability, better communication, and improved productivity.

AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE

Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Facilitator for the Institute for Automotive Business Excellence.

Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE

Show Notes:

Watch Video Episode HERE
(00:00:33 – 00:04:54) Experiences with implementing EOS in business and the benefits it has brought
(00:02:27 – 00:03:15) Creating a classroom page on the website with modules that can be used for team training in the EOS Classroom Modules
(00:04:55 – 00:05:16) The challenges of implementing EOS, including the need to change the whole mindset of how businesses are run
(00:05:48) The key components of EOS, including vision, people, data, issues, process, and traction in the key components of EOS
(00:07:18) The importance of the people component of EOS, including core values, expected behaviors, and the people analyzer tool
(00:10:02) The benefits of networking with other industries at the EOS conference and how it helps to sharpen their tools in the toolbox
(00:13:43) How EOS can be implemented on a smaller scale without the need for an implementer
(00:15:35) Experiences with implementing EOS in businesses and how it has led to significant growth
(00:18:09) The importance of identifying and addressing the five dysfunctions of a team, including trust, fear of conflict, commitment, and accountability
(00:24:10) The speakers discuss the relationship between the visionary and integrator roles in a business, as outlined in the book “Rocket Fuel”
(00:25:36) The importance of encouraging the free flow of information and ideas within a company, and how to address issues and frustrations
(00:27:20) The use of software, such as Traction Tools and EOS One
(00:28:51) The different types of meetings, including leadership and departmental meetings
(00:29:57) The L10 meetings
(00:32:10) The importance of transparency and avoiding silos in businesses
(00:33:43) The importance of empowering employees to make decisions and share knowledge within the organization
(00:34:32) The importance of creating a safe environment for employees to share their frustrations and ideas
(00:35:18) The concept of “rocks” or goals in EOS, and how they are used to set targets for the company and individual positions
(00:39:20) The importance of quarterly conversations with employees
All books mentioned on our podcasts: https://remarkableresults.biz/books
EOS Podcast Collection

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections

The Ebb and Flow of Being a Wife and Business Partner [RR 834]

Carm Capriotto, AAP — Fri, 24 Mar 2023 05:15:00 +0000

Recorded Live at Vision 2023, the wives tell all! Find out what it’s like being a wife, mom, and business partner with their husbands.

Shelly Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE.

Liz Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training.

Nicole Barrett, Barrett Automotive, Cornelia, Georgia.

Show Notes

How did you get involved in the business? What is your role?
How do you re-energize?
What is your awesome news?
Are you a rule maker or rule breaker?
Implementing EOS (Entrepreneurial Operating System)
Implementing systems and procedures
Work-life balance, how do you juggle the business and your family?

Additional links about EOS

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

Connect with the Podcast:

Are You Ready to Open a Second Location? – Justin Barrett [RR 735]

Carm Capriotto, AAP — Tue, 12 Apr 2022 05:15:00 +0000

The leap from 1 location to 2 is never easy. But what if you also add in going to Vision 2022 days before the second location opens? How has Justin Barrett prepared his existing employees, while hiring new ones, for his second location? How did he know it was the right time?

Justin Barrett is the owner and operator of Barrett Automotive, 2 locations, Cornelia, Georgia. Listen to Justin’s episodes HERE.

Key Talking Points

Opening a second location- challenges with contractors and new hires ghosting
At Vision 2022 with 7 employees, 4 at home, gets home Sunday night and the second location opens Monday morning. Owns both locations. Started recruiting in September 2021 for the second location, with the first hire in October. Was approached by other shop owners ready to sell. The previous owner will be the shop foreman.
Don’t open your second location if you are still in the day to day of the first location
Has implemented EOS system
Preparing staff- discussing the reality of hiccups, problems etc

Connect with the Podcast:

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Important Books

Check out today’s partner:

Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

The Power of EOS: 2 Day Leadership Meeting [RR 719]

Carm Capriotto, AAP — Tue, 15 Feb 2022 05:15:00 +0000

My panel, back to discuss the Entrepreneurial Operating System and their annual 2-day meeting. If you are longing to create leaders throughout your company, please follow every episode we’ve done on EOS so you can appreciate the strategy, system, and process of EOS. My shop owner panel has never been so excited and rewarded for having implemented the EOS model. They discuss their 2-day annual meeting with their leadership teams and the powerful team and leadership building that was a result of their annual 2-day. This gives you a glimpse of what is to come if you get on board with EOS.

Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE

Justin Barrett, Barrett Automotive, Cornelia, GA. Listen to Justin’s previous episodes HERE

AJ Nealey, Nealey Auto Service, Edgewater, MD. Listen to AJ’s previous episodes HERE

Barry Barrett, a Certified EOS Implementer, Find Barry’s other episodes HERE, Barry Barrett Contact info HERE

Key Talking Points

A 2-year process with EOS
Your team will dream bigger than you can imagine
You can’t hide with EOS- learn and define who the right people in the right seat is, especially for your leadership team
2-day annual off-site during the beginning of the year with the leadership team- not all business, you are able to build trust together with specific exercises, connection, development.Barry facilitates the meetings
85% of companies have different leadership teams by year 1
Listen to your people- a safe place to voice concerns, blindspots, challenge ideas
“The last standing ovation that most people get, is at their high school graduation”
Don’t rely on “Traction” to be your EOS implementor- to be 100% in you will need a certified EOS implementor
EOS is the foundation to become a multi-shop owner- processes, vision, core values, leadership team
EOS becomes your own operating system

Connect with the show:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

Implementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686]

Carm Capriotto, AAP — Fri, 22 Oct 2021 05:15:00 +0000

Carl Hutchinson, Complete Automotive, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, a member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.

Listen to Carl’s previous episodes HERE

Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.

Listen to Justin’s previous episodes HERE

AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career. He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then.

Listen to AJ’s previous episodes HERE.

Jeff Walter, Zimmerman’s Automotive Tire Pro, Auto Sales and Service, Mechanicsburg, PA

Barry Barrett, a Certified EOS Implementer. As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way.

Find Barry’s other episodes HERE.

Barry Barrett Contact info HERE

Key Talking Points

EOS Life- Getting time back and living the life you want to live. Do what you love, with the people you love, make an impact on the world, be appropriately compensated, and have time for other passions. “Get stuff done system with a cohesive leadership team that executes.”
Being involved in every aspect of the business to getting systems in place and building a team- what are your strengths to move your business forward?
Having an Integrator to help free the Visionary to cast the vision and grow the business- unload some of the duties and questions that filter to you as an owner, the Integrator holds the other employees accountable
Your leadership team trumps your ideas as an owner- they often have a bigger vision than you
Expanding seats- growing to a second location
The leadership team solves its own issues without input from owners
Building a cohesive leadership team changes the game for scalability
Self-implementing at first- start with traction first instead of vision, have buy-in with your leadership team at the beginning. Then bring in a certified implementer
Do your employees know where they stand in the business and how their actions affect the big picture.
Being more efficient, not adding more cars- a small investment for a huge internal return
20 Groups is an industry-specific software, EOS runs that software. You should have 20 groups/coaches for a long time and be able to graduate from the EOS process within 2 years.
Favorite EOS tools- structured format of L10 Meeting, right people right seat, VTO (vision, traction, organizer), to-do lists

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

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Dealer Technicians Build Shop Partnership [RR 667]

Carm Capriotto, AAP — Tue, 17 Aug 2021 05:15:00 +0000

Jason Garrish and Jorge Gilligan, Revolution Motor Works, Finksburg, MD

Key Talking Points

Partnership agreement between Jorge and Jason- not written yet. Both came from the same dealership and wanted to open their own business.
6 years in business- currently has 5 bays and 4 techs and 2 advisors. In process of expanding with the lease of a new building for a satellite location across the street. A bigger satellite location will open the business up for domestic repairs and fleet.
Originally had the mindset that they wanted to be the ‘cheap guys’ but then 2 months into opening business ATI coaches started coming in and invited them to a Saturday boot camp.
Apprentice- hired from a dealership and hired master technician as well who trains new employees and the new apprentice- natural mentor.
Technician shortage- address younger generation better. On average 50% of graduates from 2-year college that go into dealerships quit the industry. Word of mouth through their existing technicians has been helpful. They enjoy their working environment and tell other friends in the industry about it- internal referral
Goal posters- 1, 5 and 10-year goals for personal and business. Helps the owners connect with employees and see what their future aspirations are.
In process of implementing EOS
Culture- growing with the right people. Realizing there needs to be a defined culture.
Rocket Fuel Book
Traction Book

Thanks to Jason Garrish and Jorge Gilligan for their contribution to the aftermarket’s premier podcast.
Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
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As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

EOS Part 7 – Traction with Barry Barrett [RR 666]

Carm Capriotto, AAP — Fri, 13 Aug 2021 05:15:00 +0000

Barry Barrett, a Certified EOS Implementer

As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.

Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless.

Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

Barry Barrett Contact info HERE

Key Talking Points

Traction- bringing it all together
Measurables are most important- if missing measurables then you have “issues”
Level 10 Meeting pulse- how effective are your meetings? Start on time, end on time, same place, same agenda every week. Agenda every segment is 5 minutes each- good news personal, good news professional, review numbers being on track or off track, review rocks being on track or off track (big things trying to accomplish this quarter), people headlines (customer and employees good and bad). Reread the “to do” and deem done or not done. Complete update in 25 minutes. 60 minutes identifying, discussing, and solving issues and creating next week’s “to do’s” and verify everyone acknowledges it. Cascading messages -who needs to know, when do they need to know, and what do they need to know. Rate the meeting 1-10.
Rocks- rocks in first, pebbles, sand, then water: full glass jar, are you getting the right things done every day?
Quadrant productivity- urgent and important, urgent not important, not urgent important, not important not urgent. Most people spend their time in “urgent important” because they don’t focus on “not urgent important.”
EOS only works on people willing to make it work when it becomes difficult and are abundance-minded. Trust people to lead. Ego is insecurity showing up as bravado.
Free 90 minute session with implementer in your area- if you don’t get your value you don’t pay. No contracts.
Traction book
Get a Grip book
What the Heck is EOS book– for employees
How to be a Great Boss book– playbook to lead, manage and hold people accountable
Link mentioned for AAPEX Award Nominations HERE.

Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
Find every podcast episode HERE.
Every episode is segmented by Series HERE.
Key Word Search HERE.

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EOS Part 6 – Process with Barry Barrett [RR 657]

Carm Capriotto, AAP — Tue, 13 Jul 2021 05:15:00 +0000

Barry Barrett, a Certified EOS Implementer

Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

Key Talking Points

Processes- often the most neglected of the key components of EOS. Documenting doesn’t have to involve every single detail. No more than 5 pages, 1 page is ideal. Delegate and elevate to someone’s genetic encoding. Also helps with scaling the business to multiple locations.
20% documented, 80% follow by all- don’t expect to follow 100%, you’ll end up frustrating everyone. Rigidity is the enemy of production- need flexibility.
Scripts (professional presentation)- learn it word for word then can free up brain to think and listen to others
Example: Service advisor sales process- incoming call (what is the call trying to achieve? Get the right customer in, keep the wrong customer out. Use the presentation, get the key information, set a specific appointment, invite them in), reception, inspection, post-inspection presentation, reselling of value, 3-day call, 30 days follow up call
“Systemize the predictable so you can humanize the exceptional.”
Who should create the process? The people doing the process so they own it and have buy-in. They are also the most qualified since they do it every day.
Core procedures- identify core processes, document, and package
Leadership team- IDS (identify discuss and solve) the procedures and train.
Best way to get started? START! What are your top 20 processes? Don’t procrastinate.
What do you learn from processes? Repeating multiple steps and inefficiencies .
EOS Life- do what you love, with the people you love, making huge impact, being properly compensated, and having time for other passions
Link to Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork HERE

Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
Find every podcast episode HERE.
Every episode is segmented by Series HERE.
Key Word Search HERE.

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The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

EOS Part 5 – Issues – with Barry Barrett [RR 645]

Carm Capriotto, AAP — Tue, 01 Jun 2021 05:15:00 +0000

Barry Barrett, a Certified EOS Implementer

Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

Key Talking Points

Issues- aren’t good or bad, big or small, they’re just issues not problems.
If you have a wheel that spins, how do you spin it faster? That is an issue and opportunity, not a problem
Communication issues is most common- communicate your message with who needs to know, when they need to know, and how you deliver it.
Long-term issues list- VTO (vison, traction, organizer). Issues that can’t be solved within 7-14 days. Too big.
Short-term issue list- Level 10 meeting, 90-minute meeting every week. Issues that can be solved within 7-14 days. Identity, discuss and solve. Too often people discuss the symptom of the issue instead of truly identifying it and it never gets solved. Important to find the root of the issue.
Right person right seat issue? Is it “follow by all” issue that requires more training? Moving to solve, captures all “to do’s” and assign to a “who” (could be 1-3 people) and review.
Where do issues come from? Usually start from top-down. The top person notices what’s wrong and brings it up. Bottom-up issues lists- when you slowly start implementing EOS within your business, issues can be solved within smaller segments before they reach top leadership.
Shared morals/shared core values= high moral in business
Disipline=freedom. You’ll often start solving other issues instead of focusing on 1 singular issue.
Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
Find every podcast episode HERE.
Every episode is segmented by Series HERE.
Key Word Search HERE.

Be socially involved and in touch with the show:

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Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

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EOS Part 4 Data with Barry Barrett [RR 639]

Carm Capriotto, AAP — Tue, 11 May 2021 05:15:00 +0000

Barry Barrett, a Certified EOS Implementer

As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.

Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

Key Talking Points

Data- 5 to 15 most important numbers that drive the pulse of your businessYou can’t manage your business by only looking at the money in the bank
What are the numbers you need to drive your business? What are they for you? What do you want? What do you think?
Not using “KPI” acronym- use “measurables” instead to keep it simple and keep all employees on same team
Measurables- numbers don’t lie or have blindspots Company, departmental, individual- different layers that work together to drive success
Every individual should have 1-3 measurables they are accountable for each day
Employees obtain clarity with job when they know the company’s core values, understand 5 major roles and measurables
Accountability leads to fulfillment and job satisfaction
Review measurables weekly- the goal is the minimum expectation
Managing motivates- never be afraid of aiming to high because what’s worse is when you aim too low and you hit, or not aim at nothing
‘Accountability slide’- missing the mark and being okay with it and making excuses for itHave consequences for yourself when make a mistake
ScorecardIn business and life- ranking from 0-5
Have goals in each scorecard
Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
Find every podcast episode HERE.
Every episode is segmented by Series HERE.
Key Word Search HERE.

Be socially involved and in touch with the show:

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Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

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NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

EOS Part 3: People with Barry Barrett [RR 631]

Carm Capriotto, AAP — Tue, 13 Apr 2021 05:15:00 +0000

Barry Barrett, a Certified EOS Implementer

Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

Key Talking Points

People- 80% of business issues stem from85% of the world lives in the quadrant “good at their job, but don’t like it.”
Find people that share your core values- everyone values things differently, if they don’t share the same core values it doesn’t make them a ‘bad person.’
Kicking vs pulling back- would you rather have an employee you need to pull back vs someone you have to ‘kick?’
Discovering your core values- pick 3 people you admire most in your organization (if you had 100 of them you could take over the world), if not in the organization then 3 people in your life you admire. If you cannot choose 3, then really consider who you surround yourself with and who you hire in your business.
RPRS- right people, right seat
Right people- fit the culture and share core values
Right seat- get it (born to do the job), want it (want to come to work every day), and have the capacity to do it (tools, time and training)
Wrong person, right seat/right person wrong seat
Being the right person to implement EOS- love people (if you don’t love people then you can’t lead, abundance minded, more afraid of status quo than change
Expectations
Unmet expectations lead to frustration
Most owners aren’t clear about their expectations
How is overrated, who is underrated
Completing and working a job is easy, finding the right people is hard
Having the right people at your business means you can teach them the “what.”
“Who Not How” by Dan Sullivan If you have enough money you don’t have a problem
If you don’t have enough time you won’t have enough money
You can’t make more money by spending more time doing the “what”
People that have freedom of time generate more money
Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
Find every podcast episode HERE.
Every episode is segmented by Series HERE.
Key Word Search HERE.

Be socially involved and in touch with the show:

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Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy me a coffee

NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.