Mentor/Mentoring Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/mentor-mentoring/ Auto Repair Business Success Stories Tue, 21 Apr 2026 13:53:20 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Mentor/Mentoring Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/mentor-mentoring/ 32 32 Your Shop Might Need Marriage Counseling: Fixing Communication in Auto Repair [RR 1087] https://remarkableresults.biz/remarkable-results-radio-podcast/e1087/ Tue, 14 Apr 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1085/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Recorded live at VISION 2026, host Carm Capriotto and Matt Fanslow explore how lessons from marriage counseling can improve communication in auto repair shops.

The core discussion centers on Matt’s article for NAPA Auto Care’s Insight Magazine, “Your Shop Might Need Marriage Counseling,” and the industry’s gap in soft skills. His central argument is simple: most automotive professionals were never taught effective communication or soft skills. In the past, shop culture often relied on public criticism or shame to correct mistakes. Today, that approach backfires, especially for younger technicians, who are more likely to disengage or “quietly quit” in that kind of environment.

Matt proposes a different approach: applying communication techniques commonly used in therapy to everyday shop interactions.

Drawing from the Gottman Institute, Matt outlines common communication pitfalls: criticism, contempt, defensiveness, and stonewalling, and how they show up daily in shop environments.

Key solutions include:

  • Validating feelings, especially with anxious customers
  • Coaching without shame, addressing mistakes privately with support
  • Seeking outside perspective, using coaches or therapists to uncover blind spots

Finally, both Carm and Matt challenge the stigma around seeking outside help. They encourage shop leaders to work with coaches, counselors, or therapists to uncover blind spots and improve their leadership approach. Far from being a weakness, asking for help is framed as a sign of strength and self-awareness.

The goal isn’t to turn shops into therapy sessions; it’s to make small, intentional changes in how people communicate every day. The payoff? Fewer emotional blowups, stronger team culture, and customers who feel safe, heard, and respected.

Download Matt Fanslow’s Full Article: https://remarkableresults.biz/download/45724/?tmstv=1775829579

VISION Hi-Tech Training and Expo: https://visionkc.com/

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast: https://mattfanslow.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

 

 

 

 

 

 

 

 

 

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Special episode collections: https://remarkableresults.biz/collections

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

]]> How to Get Unstuck When Your Auto Repair Business Stops Growing [THA 480] https://remarkableresults.biz/remarkable-results-radio-podcast/a480/ Fri, 10 Apr 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a479/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

In this episode of the Town Hall Academy, host Carm Capriotto is joined by Matt Wagg and Shiju Thomas to tackle a common challenge in the automotive repair industry: getting “unstuck.” The conversation focuses on breaking through growth plateaus by sharpening leadership, building a meaningful culture, and committing to continuous employee development.

Leadership & Accountability

  • Growth stalls when tenure is valued over performance
  • Not every team member will grow with the business
  • Leaders must make tough calls and avoid carrying “dead weight.”
  • Practice radical candor: honest conversations build trust
  • Self-awareness is critical; seek outside accountability (coaches/peers)

Culture & Development

  • Culture must be intentional and tangible, not just social events
  • Built through aligned hiring and shared values
  • Reinforced with tools like assessments, training, and team learning
  • Continuous education prepares teams for evolving vehicle technology
  • A learning culture attracts higher-level talent

Embracing Being “Stuck”

  • Feeling stuck often signals ambition and growth
  • Indicates you’re pushing into new challenges
  • Clear personal and business goals provide direction
  • Without clarity, the business risks drifting without purpose

Ultimately, getting unstuck isn’t about quick fixes; it’s about honest reflection, intentional leadership, and a commitment to growth. The shops that move forward are led by people willing to have the hard conversations, invest in their teams, and take ownership of what needs to change. If you’re feeling stuck, take it as a signal, not a setback, and use it as the catalyst to refocus, realign, and lead your business to the next level.

Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE. Matt’s previous episodes HERE

Shiju Thomas, Hotchkiss Auto Repair, Denver, CO. Shiju’s previous episodes HERE

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

 

 

]]> Smart Glasses in the Shop: Inside NAPA Autotech’s XcceleratoR Training [THA 478] https://remarkableresults.biz/remarkable-results-radio-podcast/a478/ Fri, 27 Mar 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a477/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded live at VISION 2026, host Carm Capriotto sits down with Matt Crumpton, Director of Program Development at NAPA Auto Care, and Robin Cowie, Creative Technologist, to explore the official rollout of NAPA’s Extended Reality (XR) training program.

The conversation centers around solving some of the industry’s biggest challenges: the ongoing technician shortage, the high cost of tools for new hires, and the need to get technicians productive and billable faster. By leveraging immersive technology that feels familiar to younger generations, NAPA is creating a pathway for new technicians to build skills and confidence in a low-risk, high-impact learning environment.

The XR ecosystem is built around three core technologies. Virtual Reality (VR) delivers immersive, point-of-view training with over 50 lessons focused on essential shop skills, reinforcing the idea that “brakes pay bills.” Using a structured “teach five, test five” approach, technicians develop muscle memory before ever working on a live vehicle. Mixed Reality (MR) bridges the gap between virtual and physical by combining real tools with guided digital overlays, allowing for hands-on practice with built-in support. Augmented Reality (AR) smart glasses bring the technology directly into the service bay, giving technicians instant, voice-activated access to critical information like torque specs, keeping them focused on the vehicle and saving valuable time on every job.

Looking ahead, the platform continues to evolve. Future integrations are expected to include shop management systems, Identifix, and digital vehicle inspections, enabling fully hands-free workflows and even customer-facing video communication directly from the bay.

After successful testing with early adopters, NAPA officially announced at VISION 2026 that its XR training packages are now available for general purchase, offering shops a powerful new way to train, support, and retain the next generation of technicians.

https://napaxccelerator.com/

VISION Hi-Tech Training & Expo: https://visionkc.com/

Matt Crumpton, Director of Program Development, NAPA Auto Care

Robin Cowie, Creative Technologist, AI, VR, AR, Content Producer/Director. https://skillmaker.ai/

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

 

 

]]> General Service Technician Academy: Building Educational Foundation For Tomorrow’s Careers [THA 477] https://remarkableresults.biz/remarkable-results-radio-podcast/a477/ Fri, 20 Mar 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a475/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded live at VISION 2026, this episode highlights the General Service Technician Academy (GSTA), a two-day training program offered at VISION designed to build strong foundational skills for early-career automotive technicians. Host Carm Capriotto speaks with industry leader and shop owner Travis Troy and two young technicians who completed the program about how mentorship and structured training are shaping their careers.

The discussion emphasizes that great technicians are distinguished not by advanced tools alone, but by how well they execute fundamental skills. The GSTA curriculum covers essential, practical topics including OSHA training, lift safety, fluids and oil, tire safety and repair, alignments, thermal management (A/C), and hands-on electrical training.

The academy addresses a critical training gap in the industry through a hands-on learning model that encourages participants to learn it, practice it, and teach it, reinforcing both understanding and communication. Mentorship plays a key role in guiding young technicians who often face unclear career paths and discouraging workplace experiences, helping them build confidence, opportunity, and long-term direction.

Ultimately, the conversation reinforces a culture of continuous learning, highlighting that both new and experienced technicians benefit from revisiting the fundamentals to maintain safety, productivity, and professional growth in an increasingly high-tech automotive industry.

VISION Hi-Tech Training & Expo: https://visionkc.com/

Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE

Kreon Golden, All Star Automotive, Columbia, MO

Jose Franssen, Skalackys Auto Repair, Fargo, ND

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

 

 

]]> Own the Technician Shortage: How One Shop Owner is Transforming Industry Recruitment [RR 1083] https://remarkableresults.biz/remarkable-results-radio-podcast/e1083/ Tue, 17 Mar 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1082/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

In this episode, Carm Capriotto speaks with Chris Machado, founder of XGen Academy, about a bold new approach to solving the automotive technician shortage.

Machado has developed an intensive 16-week training program that blends virtual reality simulations, classroom learning, and hands-on shop experience to accelerate the development of new technicians. At the core of the academy’s philosophy is the “reverse funnel,” which attracts a wide pool of young talent and progressively refines their skills toward professional mastery.

The program goes beyond technical instruction. Through its “Reality Hub,” students also learn essential life and workplace skills, including financial literacy, professionalism, and ethics.

By modernizing the training experience and making automotive careers more appealing to younger generations, Machado aims to build a scalable model that can be replicated nationwide, offering a proactive, high-tech solution for developing the industry’s next generation of technicians.

XGen Academy: https://xgened.email/

Chris Machado, Circle M Tire & Auto and Circle M Truck Repair Bakersfield, CA.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm


 

 

 

 

 

 

 

 

 

 

 

 

]]> Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052] https://remarkableresults.biz/remarkable-results-radio-podcast/e1052/ Tue, 12 Aug 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1051/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Dan Malloy unveils a game-changing tool for your client advocates: the practice bot. Discover how this innovative AI-powered system is transforming sales training and driving unprecedented success on the service counter.

Here’s what you’ll learn:
– Orchestrate Sales Success: Learn how to get your entire team, your “orchestra of client advocates,” to “sing the same song” in unison, reflecting your business’s unique vision and culture in every customer interaction.
– Develop “Muscle Memory” for the Counter: Just like professional musicians or athletes, your service advisors need “muscle memory” to confidently handle customer conversations. Discover how daily, consistent practice with a bot can make effective communication feel natural.
– Conquer the Price Shopper: Understand the “killer” impact price shoppers have on closing rates (e.g., dropping from 81% to 42% for oil changes, or 35% to 17% for tires). Learn how the practice bot and Dan Malloy’s approach equip your team to handle these crucial conversations without immediately giving a price.
– Embrace AI for Data-Driven Growth: Explore how AI goes beyond traditional “keyword spotting” to analyze calls, score performance automatically, and provide invaluable “language KPIs.” Understand how this data on communication directly drives your traditional business KPIs and profitability.
– Mandate Daily Practice: Learn why the best companies are making bot practice mandatory, just like opening the store or running batting cages, and how it fosters a high-level, professional team.

Dan Molloy, Molloy Business Development Group. Dan’s previous episodes HERE

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:


 

 

 

 

]]> Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051] https://remarkableresults.biz/remarkable-results-radio-podcast/e1051/ Tue, 05 Aug 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1050/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

In this episode, we’re flipping the script on how we prepare the next wave of talent in the auto repair world.

  • It’s not just “training” anymore – The future of our industry needs more than just teaching people how to turn wrenches. It’s about real education that prepares them to think, solve, and lead.

  • The repair bay of tomorrow – Imagine clean, high-tech “surgical rooms” with white lab coats, big screens, and smart tools—where cars are diagnosed like patients.

  • Let’s make this career sexy – To attract today’s tech-savvy, digital-native crowd, we’ve got to show them this is a career filled with innovation, tech, and opportunity.

  • Soft skills are a big deal – Communication, confidence, and life skills are just as important as technical know-how.

  • Training isn’t cheap, and that’s okay – One expert says shops should spend $3,000 to $5,000 a month on education. Yep, even the small ones. Because falling behind costs more.

  • Leaders: don’t gatekeep – Share your tips, be open to different learning styles, and remember that even the small stuff you know can make a huge difference to someone starting out.

This episode isn’t just about fixing cars—it’s about fixing how we grow the people who will shape the future of this industry.

Chris Machado, Circle M Tire & Auto and Circle M Truck Repair Bakersfield, CA.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:


 

 

 

 

]]> Women In NAPA (WIN): Building a Supportive Community [THA 441] https://remarkableresults.biz/remarkable-results-radio-podcast/a441/ Fri, 11 Jul 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a440/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Show Notes:

  • Watch Full Video Episode
  • https://www.womeninnapa.com/
  • Introduction (00:00:00)
  • Purpose and Launch of Women in NAPA (00:04:40)
  • Website and Membership Details (00:05:37)
  • Inclusivity and Target Audience (00:06:31)
  • Importance of Community and Support (00:08:00)
  • Program Origins and Leadership Support (00:11:43)
  • Young Talent and Team Culture (00:14:28)
  • The Leading Ladies and Symbolism of Bracelets (00:15:14)
  • Aubrey’s Perspective and Industry Evolution (00:16:05)
  • Encouraging Male Support and Industry Balance (00:18:32)
  • Women as Consumers and Breaking Stereotypes (00:19:21)
  • Work-Life Balance and Leadership Lessons (00:20:55)
  • Program Vision and Future Goals (00:22:52)
  • Continuous Education and Community Growth (00:25:11)
  • Hiring, Diversity, and Empowerment (00:28:07)
  • Overcoming Assumptions and Proving Knowledge (00:31:09)
  • Pop Culture and Leadership Inspiration (00:32:16)
  • Embracing Feminine Leadership (00:33:41)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437] https://remarkableresults.biz/remarkable-results-radio-podcast/a437/ Fri, 13 Jun 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a436/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Clint Dudley, Shade Tree Auto, Grimes, IA. Clint’s previous episodes HERE

Dwayne Myers, Dynamic Automotive. Dwayne’s previous episodes HERE.

Gene Morrill, Certified Automotive in Glendora. Gene’s previous episodes HERE

Show Notes:

  • Watch Full Video Episode
  • Introduction & 10th Anniversary Kickoff (00:00:00)
  • Early Podcast Episodes & Guest Introductions (00:01:11)
  • Podcast’s Impact & R&D Philosophy (00:03:19)
  • Dwayne’s Journey & Business Growth (00:05:28)
  • Podcast as a Turning Point (00:06:36)
  • Clint’s Growth Story (00:08:10) C
  • Gene’s Reflections & Downsizing (00:10:06)
  • Family, Health, and Work-Life Balance (00:11:33)
  • Memorable Moments & Industry Changes (00:14:31)
  • Evolution of Podcast Formats (00:16:02)
  • COVID-19’s Impact on Business (00:21:09)
  • Transition from Technician to Business Owner (00:21:58)
  • The Value of Coaching & Peer Groups (00:22:52)
  • Coaching vs. Expert Help (00:25:59)
  • Learning from Other Industries (00:27:30)
  • Giving Back & Mentoring (00:28:48)
  • Industry Stats: Fuel, Wages, and Labor Rates (00:30:50)
  • Shop Owner Burnout & Value Pricing (00:34:50)
  • Business Education for Shop Owners (00:36:09)
  • Language Shift: The Rise of the Specialist (00:38:36)
  • Rising Costs & Labor Rate Realities (00:42:42)
  • Legacy of the Podcast: Making People Better (00:44:53)
  • Final Words & Takeaways (00:49:23)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436] https://remarkableresults.biz/remarkable-results-radio-podcast/a436/ Fri, 06 Jun 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a435/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Matt Crumpton, Director of Program Development, NAPA Auto Care

Robin Cowie, Creative Technologist AI, VR, AR, content Producer/Director. https://skillmaker.ai/

Daryll Caughron, NAPA Autotech Training

Jim Przybylski, NAPA Autotech Training

Show Notes:

  • Watch Full Video Episode
  • https://napaautotechxccelerator.com/
  • Robin Crowley’s Background (00:01:30)
  • Virtual and Augmented Reality Experiences (00:03:53)
  • Partnership Development (00:05:09)
  • Industry Challenges (00:07:00)
  • Accelerated Training Concept (00:08:22)
  • Recruitment and Apprenticeship Programs (00:09:40)
  • Assessment in Training (00:10:13)
  • Importance of Skill Assessments (00:15:37)
  • Immersive Learning Experience (00:16:42)
  • Gamification in Training (00:17:34)
  • Phygital Learning Concept (00:18:38)
  • Certification and Progress Tracking (00:19:43)
  • Technician Skill Refreshers (00:23:00)
  • Feedback from Auto Care Council (00:24:17)
  • Tech Assist Overview (00:25:07)
  • Efficiency and Workflow Improvement (00:27:24)
  • Tech Support Integration (00:28:35)
  • Structured Data Utilization (00:31:01)
  • Dad’s Influence on Learning (00:32:10).
  • Program Launch Details (00:34:27)
  • Target Launch Timeline (00:37:23)
  • Continuous Improvement (00:40:05)
  • Industry Challenges and Opportunities (00:42:27)
  • Integration with Robotics (00:43:58)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

]]> How One Toolbox Can Change Everything [THA 435] https://remarkableresults.biz/remarkable-results-radio-podcast/a435/ Fri, 30 May 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a433/

Thanks to our Partners, NAPA TRACS, and Today’s Class

This episode shares the inspiring story of Andy Roman, a new technician in the automotive industry, and how one toolbox changed everything. At Vision Hi-Tech Training & Expo 2025, Andy was surprised and overjoyed to win a professional-grade toolbox, generously donated by KUKUI and NAPA Auto Care. More than just tools, it represented a boost of confidence and a jumpstart to his career. Shop owner Dan Corcorran highlights the importance of supporting new talent through education, encouragement, and a strong shop culture. KUKUI and NAPA Auto Care are breaking down financial barriers for entry-level techs through scholarships and tool donations—investing in the future of the industry, one technician at a time.

Andy Roman and Dan Corcorran, Righter’s Auto and Towing, Wildwood, NJ

Connor Tracy, Director of Partner Development at KUKUI

Show Notes:

  • Watch Full Video Episode
  • Vision Hi-Tech Training & Expo: https://visionkc.com/
  • Introduction to the Episode (00:00:00)
  • Andy’s Surprise Win (00:02:10)
  • Team Dynamics (00:05:11)
  • Importance of Continuing Education (00:07:53)
  • Andy’s First Conference Experience (00:10:39)
  • Industry Challenges for New Technicians (00:13:01)
  • Sponsorship of Scholarships (00:14:28)
  • Andy’s Training Experience (00:16:34)
  • Overcoming Learning Barriers (00:17:27)
  • Encouragement to Ask Questions (00:18:22)
  • Creating a Supportive Work Environment (00:19:35)
  • Building a Positive Shop Culture (00:20:58)
  • Customer Relationships and Team Stability (00:23:14)
  • Seasonal Business Changes (00:24:47)
  • Equipping Future Technicians (00:25:00)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> Stop Eating Our Young: The Importance of Mentoring [THA 431] https://remarkableresults.biz/remarkable-results-radio-podcast/a431/ Fri, 02 May 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a430/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Mike Coley and George Arrants from the ASE Education Foundation address the ongoing technician shortage in the automotive industry. They highlight the importance of education, mentoring, and industry involvement in developing career-ready talent. Coley discusses how ASE certification improves retention and productivity, while Arrants emphasizes the value technicians place on a positive shop culture and proper equipment. The episode urges shop owners to actively support schools, nurture entry-level talent, and create environments that promote long-term career development.

Mike Coley and George Arrants, ASE Education Foundation: https://www.aseeducationfoundation.org/

Show Notes:

  • Watch Full Video Episode
  • Technician Shortage Discussion (00:00:00)
  • Always Be Recruiting (00:03:43)
  • Hiring Challenges (00:05:07)
  • Importance of Career Path (00:06:17)
  • Understanding Technician Turnover (00:09:11)
  • Evaluating Technicians (00:14:11)
  • Engaging with Schools (00:15:27)
  • Importance of Brand Recognition (00:16:30)
  • Career Fair Engagement (00:18:41)
  • Understanding Young Workers’ Needs (00:22:00)
  • Role of ASE in Education (00:23:42)
  • Aligning Education with Industry Needs (00:26:54)
  • Impact of Accreditation (00:29:03)
  • Elevating Student Expectations (00:33:17)
  • Industry Accountability (00:34:14)
  • Success Stories in Education (00:36:24)
  • Turnover and Technician Shortage (00:38:12)
  • Benefits of ASE Certification (00:38:25)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> The Apprentice Equation: Management, Mentorship, and Motivation [THA 430] https://remarkableresults.biz/remarkable-results-radio-podcast/a430/ Fri, 25 Apr 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a429/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Recorded at Vision Hi-Tech Training & Expo 2025, discover the transformative power of apprenticeship programs in the automotive industry. Learn about the success stories, effective strategies, challenges, and the importance of mentoring in training the next generation of automotive technologists.

Jake Sorensen and Zach Coccimiglio, McNeil’s Auto Care in Sandy, UT. Listen to Jake’s previous episodes HERE

Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE

Show Notes:

  • Watch Full Video Episode
  • Vision Hi-Tech Training & Expo: https://visionkc.com/
  • Introduction to the Episode (00:00:00)
  • Apprentice Programs Discussion (00:01:06)
  • NAPA Apprentice Program Development (00:02:10)
  • Mentorship in Apprenticeship (00:03:30)
  • EV Training Center Experience (00:03:49)
  • Motivation Behind Rapid Progress (00:05:35)
  • Learning and Application (00:06:04)
  • Self-Motivation and Accountability (00:08:01)
  • Discipline in Apprenticeship (00:08:19)
  • Recruiting for Apprenticeships (00:10:16)
  • Management Support for Apprenticeships (00:10:56)
  • Apprenticeship Program Structure (00:11:54)
  • Challenges in Apprenticeship Programs (00:12:26)
  • Investment in Apprenticeship (00:12:47)
  • Importance of Trade Schools (00:16:27)
  • Challenges in Hiring (00:16:39)
  • Reality of Pay Expectations (00:18:39)
  • Recruitment Challenges (00:20:36)
  • Understanding Career Interests (00:22:26)
  • Industry Challenges (00:23:30)
  • Apprenticeship Experience (00:24:34)
  • Training Structure (00:25:06)
  • Learning Through Teaching (00:25:41)
  • Program Development Success (00:26:38)
  • Identifying Potential Apprentices (00:28:12)
  • Early Assessment of Fit (00:29:58)
  • Mentoring Role (00:31:27)
  • Apprenticeship Perspectives (00:33:14)
  • Mentor Rotation Benefits (00:35:24)
  • Training Opportunities (00:36:44)
  • Unicorns in the Industry (00:38:39)
  • Call to Action for Shop Owners (00:40:29)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> Creating a Working Relationship: Balancing Professionalism and Personal Bonds [RR 1016] https://remarkableresults.biz/remarkable-results-radio-podcast/e1016/ Tue, 17 Dec 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1016/

Thanks to our Partner, NAPA Auto Care

Tune in to hear how mother-daughter duo Kathleen Callahan and Delaney Jarosik navigate their professional and personal lives and the valuable lessons they’ve learned along the way.

This episode is a testament to the power of collaboration, mentorship, and the unique dynamics of a mother-daughter partnership in the business world. Whether you’re looking for professional insights, personal growth tips, or just a dose of inspiration, this conversation has something for everyone.

Kathleen Callahan, Xpertech Auto Repair, Englewood, FL. Kathleen’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
  • Keynote Speaker Experience (00:00:31)
  • Dynamic Working Relationship (00:01:04)
  • Organizational Skills (00:01:12)
  • Event Planning Insights (00:03:00)
  • Female Representation in Industry (00:04:14)
  • Interviewing CEOs (00:05:44)
  • Shopping Adventures (00:07:00)
  • Learning from Each Other (00:08:18)
  • Wardrobe Organization (00:09:22)
  • Mother-Daughter Mentorship (00:11:21)
  • Dressing for Success (00:14:52)
  • Work-Life Balance (00:15:52)
  • Reflection on Life Milestones (16:42)
  • Residual COVID Discussions (16:54)
  • Therapy and Self-Care (19:10)
  • Solo Vacation Experience (19:40)
  • Mother-Daughter Working Dynamics (20:58)
  • Surprise Birthday Party (22:10)
  • Superpowers of Joy and Incognito (24:14)
  • Communication Styles and Energy (25:51)
  • Public Speaking Aspirations (28:25)
  • Dynamic Duo Relationship (30:17)
  • Evolution of Working Together (31:48)
  • Naming Roombas (33:10)

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

]]> From Military Discipline to Automotive Leadership [RR 1005] https://remarkableresults.biz/remarkable-results-radio-podcast/e1005/ Fri, 08 Nov 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1005/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Recorded at the 2024 ASTA Expo, Carm Capriotto introduces Ryan Ragan, the newly appointed executive director of the Automotive Service and Tire Alliance (ASTA). The discussion dives into Ryan’s diverse background in non-profits, biomedical fields, healthcare, and international trade associations. Ryan shares his observations on the automotive industry’s challenges, particularly technician turnover, and outlines his plans to enhance training programs and engage younger generations. Emphasizing the importance of face-to-face interactions and community outreach, Ryan aims to foster a strong, supportive network within the ASTA organization.

Show Notes

  • Watch Full Video Episode
  • ASTA EXPO: https://astaexpo.com/
  • Importance of Face-to-Face Interactions (00:02:01)
  • Ryan’s Background (00:03:30)
  • Challenges in the Automotive Industry (00:05:09)
  • Youth Engagement Initiatives (00:06:54)
  • Perceptions of Vocational Training (00:08:36)
  • Industry Outreach (00:09:26)
  • Millennials and Career Paths (00:12:46)
  • Future Plans for the Association (00:14:24)
  • Transparency in the Automotive Industry (00:15:09)
  • Military Background Impact (00:17:23)
  • Observations from ASTA Expo (00:18:07)
  • Member Engagement and Feedback (00:19:42)

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

 

 

 

 

 

 

 

]]>