Safety Archives - Remarkable Results Radio

Smart Glasses in the Shop: Inside NAPA Autotech’s XcceleratoR Training [THA 478]

Carm Capriotto, AAP — Fri, 27 Mar 2026 19:00:00 +0000

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Recorded live at VISION 2026, host Carm Capriotto sits down with Matt Crumpton, Director of Program Development at NAPA Auto Care, and Robin Cowie, Creative Technologist, to explore the official rollout of NAPA’s Extended Reality (XR) training program.

The conversation centers around solving some of the industry’s biggest challenges: the ongoing technician shortage, the high cost of tools for new hires, and the need to get technicians productive and billable faster. By leveraging immersive technology that feels familiar to younger generations, NAPA is creating a pathway for new technicians to build skills and confidence in a low-risk, high-impact learning environment.

The XR ecosystem is built around three core technologies. Virtual Reality (VR) delivers immersive, point-of-view training with over 50 lessons focused on essential shop skills, reinforcing the idea that “brakes pay bills.” Using a structured “teach five, test five” approach, technicians develop muscle memory before ever working on a live vehicle. Mixed Reality (MR) bridges the gap between virtual and physical by combining real tools with guided digital overlays, allowing for hands-on practice with built-in support. Augmented Reality (AR) smart glasses bring the technology directly into the service bay, giving technicians instant, voice-activated access to critical information like torque specs, keeping them focused on the vehicle and saving valuable time on every job.

Looking ahead, the platform continues to evolve. Future integrations are expected to include shop management systems, Identifix, and digital vehicle inspections, enabling fully hands-free workflows and even customer-facing video communication directly from the bay.

After successful testing with early adopters, NAPA officially announced at VISION 2026 that its XR training packages are now available for general purchase, offering shops a powerful new way to train, support, and retain the next generation of technicians.

https://napaxccelerator.com/

VISION Hi-Tech Training & Expo: https://visionkc.com/

Matt Crumpton, Director of Program Development, NAPA Auto Care

Robin Cowie, Creative Technologist, AI, VR, AR, Content Producer/Director. https://skillmaker.ai/

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

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– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

General Service Technician Academy: Building Educational Foundation For Tomorrow’s Careers [THA 477]

Carm Capriotto, AAP — Fri, 20 Mar 2026 19:00:00 +0000

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded live at VISION 2026, this episode highlights the General Service Technician Academy (GSTA), a two-day training program offered at VISION designed to build strong foundational skills for early-career automotive technicians. Host Carm Capriotto speaks with industry leader and shop owner Travis Troy and two young technicians who completed the program about how mentorship and structured training are shaping their careers.

The discussion emphasizes that great technicians are distinguished not by advanced tools alone, but by how well they execute fundamental skills. The GSTA curriculum covers essential, practical topics including OSHA training, lift safety, fluids and oil, tire safety and repair, alignments, thermal management (A/C), and hands-on electrical training.

The academy addresses a critical training gap in the industry through a hands-on learning model that encourages participants to learn it, practice it, and teach it, reinforcing both understanding and communication. Mentorship plays a key role in guiding young technicians who often face unclear career paths and discouraging workplace experiences, helping them build confidence, opportunity, and long-term direction.

Ultimately, the conversation reinforces a culture of continuous learning, highlighting that both new and experienced technicians benefit from revisiting the fundamentals to maintain safety, productivity, and professional growth in an increasingly high-tech automotive industry.

VISION Hi-Tech Training & Expo: https://visionkc.com/

Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE

Kreon Golden, All Star Automotive, Columbia, MO

Jose Franssen, Skalackys Auto Repair, Fargo, ND

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Thanks to our Partner, Pit Crew Loyalty

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

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– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

Carm Capriotto, AAP — Fri, 18 Jul 2025 19:00:00 +0000

Thanks to our Partners, NAPA TRACS, and Today’s Class

This episode highlights the life-changing impact of reliable transportation and the power of volunteerism in the automotive industry. Featuring Hands of the Carpenter in Denver and Onramp DFW in Dallas-Fort Worth, two organizations that provide vehicles and repairs to people in need, it explores how mobility creates freedom, opportunity, and lasting change.

Shop owner Chris Cloutier shares how supporting these efforts boosts morale within shops and gives employees a renewed sense of purpose. Listeners are encouraged to give back by donating time, services, or resources, reinforcing the industry’s unique ability to uplift lives and strengthen communities.

Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow.

OnRamp DFW: https://www.onrampdfw.org/

Hands of the Carpenter: https://www.handsofthecarpenter.org/

Show Notes:

Watch Full Video Episode
Introduction (00:00:00)
The Importance of Transportation (00:02:23)
Challenges for Shop Owners Helping Others (00:03:05)
Hands of the Carpenter Overview (00:04:33)
The Impact of Transportation on Single Moms (00:05:44)
The Value of Reliable Vehicles (00:08:04)
Refugee Family Story (00:09:46)
Vetting and Car Distribution Process (00:11:58)
Hands of the Carpenter’s Long-Term Support (00:14:01)
Single Mom’s Journey to Stability (00:16:33)
How Vehicles Are Sourced (00:20:19)
Vehicle Donation and Repurposing (00:21:23)
Scale of Support and Impact (00:23:41)
Funding and Community Partnerships (00:24:06)
Shop Culture and Employee Impact (00:25:26)
Encouragement for Industry Involvement (00:26:14)
Tracking Outcomes and Opportunity (00:28:25)
Faith and Life Coaching Elements (00:29:16)
Ongoing Relationships and Hope (00:30:44)
Community and Networking (00:32:10)
Personal Reflections and Ripple Effects (00:32:31)
Impact on Children and Families (00:33:33)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

The Aftermarket Radio Network: https://aftermarketradionetwork.com
Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
Subscribe on YouTube: https://www.youtube.com/carmcapriotto
Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
Follow on X: https://twitter.com/RResultsBiz
Visit the Website: https://remarkableresults.biz/
Join our Insider List: https://remarkableresults.biz/insider
All books mentioned on our podcasts: https://remarkableresults.biz/books
Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
Buy Me a Coffee: https://www.buymeacoffee.com/carm
Special episode collections: https://remarkableresults.biz/collections
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

Carm Capriotto, AAP — Fri, 27 Jun 2025 19:00:00 +0000

Thanks to our Partners, NAPA TRACS, and Today’s Class

Recorded at the NAPA NOW Event, this episode explores the “Slow Down, Move Over” (SDMO) initiative, a vital traffic safety campaign focused on protecting roadside workers, emergency responders, and stranded drivers. It highlights the dangers these individuals face, including staggering statistics on injuries and fatalities. The conversation underscores the importance of driver awareness, professional training for tow truck operators, and the use of technology like Safety Cloud, which warns motorists of roadside hazards. Real-life stories add emotional weight, while fundraising efforts support awareness and aid impacted families. The message is clear: slowing down and moving over saves lives.

Lauren Briggs, Sales & Marketing Director. NAPA Auto Care

Ryan Ouellette, Strategic Account Manager, AAA

Kristi and Donnie Hudson, Troy Auto Care, Troy, MI. Kristi and Donnie’s previous episodes HERE

Dawn Ray, Manager, Automotive Preferred Supplier Programs, AAA

Show Notes:

Watch Full Video Episode
Introduction (00:00:00)
Overview of SDMO Laws (00:03:52)
Training and Safety for Roadside Workers (00:07:08)
Roadside Fatalities and Prevention (00:12:28)
NAPA’s Involvement and Industry Support (00:13:41)
Fundraising and T-Shirt Campaign (00:15:04)
Safety Cloud Technology Integration (00:19:36)
Need for More Roadside Signage (00:21:30)
Expanding Awareness & Shop Involvement (00:23:01)
Communication and Stop-and-Block Practice (00:23:40)
Personal Impact and Survivor Stories (00:27:44)
Customer Education and Roadside Safety (00:30:01)
Care, Custody, and Control Protocol (00:31:15)
Call to Action & Final Thoughts (00:33:01)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

The Aftermarket Radio Network: https://aftermarketradionetwork.com
Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
Subscribe on YouTube: https://www.youtube.com/carmcapriotto
Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
Follow on X: https://twitter.com/RResultsBiz
Visit the Website: https://remarkableresults.biz/
Join our Insider List: https://remarkableresults.biz/insider
All books mentioned on our podcasts: https://remarkableresults.biz/books
Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
Buy Me a Coffee: https://www.buymeacoffee.com/carm
Special episode collections: https://remarkableresults.biz/collections
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Start Simple: A Practical Approach to Implementing Digital Vehicle Inspections (DVI) [THA 418]

Carm Capriotto, AAP — Fri, 31 Jan 2025 19:00:00 +0000

Thanks to our Partners, NAPA TRACS, and Today’s Class

This episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you’re new to DVIs or looking to optimize, this episode is packed with actionable tips to help your shop thrive.

Ben Dexter, National Training Manager, NAPA TRACS

Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow.

Charlie Pixley, Charlie’s Car Car, Clearwater, FL

Show Notes

Watch Full Video Episode
Introduction to Digital Vehicle Inspections (00:00:00)
Challenges of Implementing DVI (00:03:03)
Leadership and Accountability (00:04:07)
Charlie’s Experience with DVI (00:05:02)
DVI Evolution and Adoption (00:06:25)
Ben’s Insights on Change (00:07:56)
The Importance of KPIs (00:09:41)
Battling Priorities in Shops (00:13:01)
Improving DVI Processes (00:16:40)
Customer Perspective on DVI (00:18:53)
Challenges in DVI Implementation (00:19:45)
Consumer Engagement with DVI (00:20:26)
AI and Technology in DVI (00:21:18)
Importance of Customer Complaints in DVI (00:22:36)
Professionalism in DVI Communication (00:23:40)
Learning from Industry Peers (00:25:21)
Benefits of DVI for Sales Growth (00:26:38)
Leadership Role in DVI Implementation (00:30:49)
300% Rule in DVI (00:33:03)
Creating Habits for Change (00:35:44)
Leadership and Accountability (00:36:36)
Key Performance Indicators (00:41:21)
Start Simple and Improve (00:42:07)
Constant Correction and Praise (00:43:55)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Managing An Independent Shop: A Dealership Veteran’s Perspective [RR 1022]

Carm Capriotto, AAP — Tue, 14 Jan 2025 05:00:00 +0000

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Tune in to hear James Marsh’s journey as he navigates the transition from a family-owned dealership to managing an independent automotive shop. James shares the significant differences between dealership and independent shop environments. He discusses marketing strategies, the importance of customer service, and the challenges and opportunities independent shops face.

James Marsh, Empower Automotive, Traverse City, Michigan

Show Notes

Watch Full Video Episode
Empower Automotive Name Change (00:01:40)
Transition from Dealership to Independent Shop (00:02:52)
Employee Retention and Culture Shift (00:03:28)
Perception of Independent Shops (00:05:40)
Marketing Challenges (00:08:30)
Wage Comparisons (00:10:01)
Warranty Work Impact (00:11:55)
Management Culture Differences (00:12:53)
Key Performance Indicators (00:14:15)
Customer Service Focus (00:14:49)
Comfort with Aftermarket Parts (00:21:19)
Quality Suppliers Discussion (00:22:00)
Transition to Independent Service Center (00:22:33)
Marketing Strategies for 2025 (00:23:40)
Population and Market Insights of Traverse City (00:26:56)
Impact of Remote Work on Local Economy (00:28:35)
Networking for Hiring (00:30:12)

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Inside Joe’s Garage AAPEX 2024: Bosch Booth [RR 1021]

Carm Capriotto, AAP — Tue, 07 Jan 2025 05:15:00 +0000

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Take a tour of Joe’s Garage at AAPEX 2024! Explore cutting-edge automotive training and get the latest updates from Bosch, including the critical role of ADAS calibration, educating customers on recalibration, and the advancements in camera technology for vehicle safety systems.

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Show Notes

Watch Full Video Episode
Training on the Show Floor (00:00:06)
Importance of Calibration (00:01:50)
Interview with Carl Schneider (00:02:34)
Live Demonstrations of Calibration (00:03:17)
Advancements in Calibration Technology (00:04:29)
Liability in Calibration (00:06:04)
Terminology in Calibration (00:07:01)
Industry Awareness of ADAS (00:08:09)
Importance of Reading Manuals (00:09:50)
Customer Education on Calibration (00:13:34)
Simplifying ADAS Calibration (00:15:32)
Advancements in Equipment (00:16:08)
Importance of ADAS Calibration (00:16:45)
Finding ADAS Solutions (00:17:07)
Space Requirements for ADAS (00:17:17)
Equipment Adaptability (00:17:35)
Lighting Considerations (00:18:04)

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

ASE Test Prep Explained [RR 1019]

Carm Capriotto, AAP — Fri, 27 Dec 2024 05:15:00 +0000

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Carl Borsani, the owner of ASETestPrep.com, discusses acquiring an ASE testing company in 2012 and transforming it into a comprehensive educational tool for technicians. Learn about the innovative approaches Carl has implemented to enhance ASE test preparation and automotive education, including the development of AutomotiveStudentTesting.com. He discusses the challenges technicians face in test preparation and highlights ASE Test Prep’s role in enhancing their skills and knowledge through innovative educational resources.

Carl Borsani, ASE Test Prep

Show Notes

Watch Full Video Episode
Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit
ASE Test Prep:https://asetestprep.com/
Vision for ASE Test Prep (00:03:05)
Certification Importance (00:08:07)
Expansion of Test Areas (00:08:39)
Subscription Model Explanation (00:11:14)
Test Preparation Strategies (00:12:29)
Integrity of Certification (00:13:48)
Financial Considerations for Testing (00:14:20)
Pre-Employment Assessment (00:18:28)
Pre-Employment Screening Tool (00:18:37)
Testing Process and Reporting (00:19:39)
Student Testing Interface (00:21:39)
Instructor Support and Reporting (00:23:34)
Identifying Struggling Students (00:24:36)
Teaching Test-Taking Skills (00:25:03)
Comparison with ASE Certification (00:29:46)
Educational Challenges and Funding (00:31:09)

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX – Now more than ever. https://www.aapexshow.com/

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

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-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Will Automotive Certifications Reshape Insurance Policies? [THA 411]

Carm Capriotto, AAP — Fri, 13 Dec 2024 19:00:00 +0000

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today’s Class

Take a dive deep into the significance of ASE certifications, how certifications might lead to lowered insurance policies in the future, and the importance of continuous education and proficiency testing. The discussion also covers the potential of AI in certification processes and the role of insurance and regulatory bodies in ensuring safety and competency in auto repairs.

Dave Johnson, President, ASE, National Institute For Automotive Service Excellence

Scott Brown, Founder of Diagnostic Network. Scott’s previous episodes HERE.

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE
Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Show Notes

Watch Full Video Episode
Matt Fanslow: Another ASE Rant [E091]: https://mattfanslow.captivate.fm/episode/091
Matt Fanslow: ASE Renewal App Rant [E105]: https://mattfanslow.captivate.fm/episode/105
Dave Johnson’s Background (00:01:17)
ASE Certification Benefits (00:03:41)
Importance of Technician Competency (00:07:21)
Credentialing vs. Certification (00:11:20)
Insurance and Certification Concerns (00:17:20)
Legal Implications of Certification (00:19:02)
ASE certification and insurance risk (00:20:57)
Impact of natural disasters on insurance (00:21:23)
Liability and technician competency (00:22:20)
John Eagle case implications (00:23:01)
Voluntary certification significance (00:24:49)
Legal defensibility of credentials (00:25:38)
Proficiency in technician training (00:26:44)
Insurance benefits of certification (00:28:37)
Industry collaboration for standards (00:30:29)
Continuing education challenges (00:35:12)
Renewal app for ongoing learning (00:37:05)
Microlearning in Training (00:40:10)
Personal Growth Through Learning (00:40:47)
AI in Automotive Interviews (00:41:04)
Credentialing Challenges (00:42:06)
Call for Industry Improvement (00:42:43)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

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-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Future-Proof Your Business: When ‘What If’ Becomes ‘Now What?’ [FTR 113]

Carm Capriotto, AAP — Sat, 23 Nov 2024 05:15:00 +0000

Thanks to our Partners, Shop Boss, and 360 Payments

Joe Sevart discusses the critical importance of preparing for unexpected events. Joe emphasizes the need for life insurance, proper legal documentation, and trust arrangements to protect business owners, their families, and employees. Don’t miss this opportunity to learn how proactive planning can protect everything you’ve worked so hard to build.

Joe Sevart, I70 Auto Service, Kansas City, MO. Coach with Repair Shop of Tomorrow

Show Notes:

Watch Full Video Episode
Preparing for the Unexpected (00:00:06)
Personal Experiences and Planning (00:00:23)
Financial and Legal Preparations (00:01:17)
Key Employee Insurance (00:02:24)
Importance of Documentation (00:03:14)
Real-Life Examples of Tragedy (00:04:12)
Consequences of Lack of Planning (00:05:40)
Encouragement to Act (00:06:42)

Thanks to our Partners, Shop Boss, and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

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-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Rising Car Theft and Licensing Challenges [RR 1003]

Carm Capriotto, AAP — Fri, 01 Nov 2024 05:15:00 +0000

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Recorded at the 2024 ASTA Expo, Keith Perkins discusses critical issues in the automotive industry, including locksmith licensing, car theft, and the aftermarket scan tool validation program. Keith emphasizes the importance of continuous learning and the challenges of misinformation and fear of change within the industry. The conversation highlights the need for better communication between industry professionals and lawmakers, urging technicians to stay informed and proactive in adapting to evolving technologies and regulations.

Keith Perkins, L1 Automotive Training, Listen to Keith’s previous episode HERE.

Show Notes

Watch Full Video Episode
ASTA EXPO: https://astaexpo.com/
Commitment of Trainers (00:02:46)
Misinformation in the Industry (00:04:02)
Fear of Change in Technology (00:04:15)
Aftermarket Scan Tool Validation Program (00:05:52)
Car Theft Issues (00:10:49)
Legislation on Locksmith Licensing (00:11:59)
Challenges of Obtaining Locksmith License (00:12:44)
OEM vs. Aftermarket Tools (00:14:21)
Legislation Impacts (00:16:42)
Legislative Origins (00:20:28)
Concerns About Tool Bans (00:21:46)
Reaching Out to Legislators (00:22:56)
Board Member Responsibilities (00:24:21)
Key Manufacturing Insights (00:28:04)
Challenges in Locksmith Licensing (00:30:13)
Locksmith Licensing Discussion (00:31:18)
Training and Technician Retention (00:31:25)
Success Stories in Training (00:31:51)
Collaboration Over Competition (00:32:44)
Excuses for Not Attending Training (00:34:53)
Call for Accountability (00:35:14)
Impact of Training on Problem Solving (00:35:36)
Utilizing Class Notes (00:36:18)
Hands-On Experience Importance (00:37:01)

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

A Hands on Adventure: Uncovering An EV Battery! [RR 998]

Carm Capriotto, AAP — Tue, 15 Oct 2024 05:15:00 +0000

Thanks to our Partner, NAPA Auto Care

Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training take listeners through an in-depth, hands-on training session focusing on the safe handling and disassembly of high voltage battery pack, specifically from a Chevrolet Bolt. With the increasing prevalence of these vehicles, it is essential for automotive professionals to stay informed and equipped to handle the challenges that come with servicing them.

Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE

Show Notes

Watch Full Video Episode
NAPA Autotech: https://www.napaautotech.com/learn
High Voltage Battery Pack Overview (00:00:16)
Importance of EV Training (00:00:36)
Safety Gear and Protocols (00:00:54)
Understanding Arc Flash Protection (00:02:23)
Preparation for Battery Disassembly (00:04:06)
Manufacturer’s Instructions for Disassembly (00:05:36)
Types of Bolts Used (00:07:06)
Voltage Levels in the Battery Pack (00:08:18)
Gasket Removal Techniques (00:09:12)
Revealing the Battery Pack Interior (00:09:56)
High Voltage Battery Characteristics (00:11:29)
Safety Preparations and Voltage Readings (00:12:51)
Meter Testing Setup (00:15:26)
Importance of PPE and Tools (00:17:44)
Coolant and Battery Interaction (00:20:00)
Voltage Measurement Process (00:21:55)
Battery Energy Control Module Explanation (00:25:02)
Importance of Following Service Manuals (00:26:39)
Understanding Battery Cell Configuration (00:29:58)
Importance of Electrical Knowledge (00:31:01)
Safe Practices in Battery Disassembly (00:32:49)
Concerns with Damaged Electric Vehicles (00:36:23)
Upcoming AAPEX Event in Vegas (00:38:08)

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

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-Visit the Website: https://remarkableresults.biz/

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-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Securing the Future: Insights from NASTF [RR 994]

Carm Capriotto, AAP — Tue, 01 Oct 2024 05:15:00 +0000

Thanks to our Partner, NAPA Auto Care

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Carm sits down with Donny to explore his pivotal role at NASTF and his experiences working with automakers like Tesla. Donny shares behind-the-scenes insights on NASTF’s technician support initiatives, their impressive membership growth, and the innovative solutions they’re implementing to support automotive technicians.

We dive into Donny’s personal journey, his passion for the automotive industry, and the critical role of good business management in ensuring the success of repair shops.

“The National Automotive Service Task Force (NASTF) is a 501 C6 not-for-profit organization established in 2000 by Automakers and the independent aftermarket to identify and resolve gaps in Service information, Tool Information, and Training.”

Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE.

Show Notes

Watch Full Video Episode
Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
Overview of NASTF’s Work (00:01:17) Donny discusses his responsibilities at NASTF and the importance of technician support.
Technician Connection (00:02:09) Donny expresses his passion for helping technicians solve problems in the automotive industry.
Growth of NASTF (00:02:39) Donny highlights the increase in NASTF membership from 6,000 to 43,000 members.
Funding and Operations (00:03:02) Discussion on NASTF’s funding model and its impact on operations for technicians.
Listening and Gathering Information (00:04:23) Donny explains how he gathers information from industry members through subcommittees.
Challenges with Automakers (00:06:08) Donny talks about the disconnect between aftermarket technicians and automakers.
Collaboration with Tesla (00:07:15) Donny shares his experience in establishing a relationship with Tesla regarding repair initiatives.
Implementation of Security Solutions (00:08:57) Discussion on the development of security solutions for Tesla vehicles.
Building Relationships with Rivian (00:10:36) Donny mentions ongoing collaboration with Rivian to improve security features.
Future Projects (00:11:29) Donny outlines upcoming projects and initiatives NASTF is working on.
Scan Tool Validation Program (00:11:52) Introduction of a program aimed at validating aftermarket scan tools for security..
Key services in repair shops (00:18:03) Exploration of the role of vehicle security professionals in service repair.
Importance of key cutting in shops (00:19:19) Insight into the necessity of key cutting machines in repair shops for customer service.
Car theft statistics (00:20:18) Revelation of alarming statistics regarding car thefts linked to dealer interactions.
Advice for young adults (00:23:19) Donny shares fatherly advice on financial responsibility and managing phone distractions.
Economic education for kids (00:24:24) Discussion on the lack of financial education for youth and its implications.
Donny’s leadership roles (00:26:47)
Overview of Donny’s extensive involvement with ASA and his family’s legacy in the industry.
Industry collaboration and growth (00:30:14)
Discussion on the need for better business management and collaboration in the automotive industry.
Joining NASTF (00:31:21) Information on how to join NASTF and the benefits of membership for technicians. https://wp.nastf.org/

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

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-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Making Safety A Priority: Safety Inspection Walkthrough [RR 984]

Carm Capriotto, AAP — Tue, 27 Aug 2024 05:15:00 +0000

Thanks to our Partner, NAPA Auto Care

Join Tracy Capriotto and Tom Herrmann as they conduct a comprehensive safety inspection at a local shop in Buffalo, NY. Tom demonstrates the importance of regular safety checks, covering fire extinguishers, eyewash stations, electrical panels, and more. He emphasizes the need for compliance with OSHA standards and the collaborative nature of workplace safety. Tracy and Tom discuss the significance of safety education for both employers and employees, highlighting practical tips for maintaining a safe work environment.

Tom Herrmann, Small Business Safety & Compliance Company, LLC. tom@sbsafety.com. Tom’s previous episodes HERE

Show Notes

Watch Full Video Episode
Safety Inspection Demonstration (00:00:06) Tracy introduces Tom and the purpose of the safety inspection demonstration.
Mock OSHA Inspection Overview (00:00:28) Tom explains the checklist and key safety items to inspect during the demonstration.
Checklist and OSHA Standards (00:01:37) Tom describes the importance of OSHA standards in the inspection process.
Fire Extinguisher Inspection (00:02:31) Tom walks through checking fire extinguishers for compliance and accessibility.
Eyewash Station Compliance (00:04:39) Inspection of the eyewash station and identification of non-compliance issues.
Personal Protective Equipment (00:06:16) Discussion on the necessity of safety glasses and PPE evaluations.
Electrical Panel Safety (00:06:41) Importance of keeping electrical panel boxes clear and properly marked.
Safety Signage Importance (00:08:10) The value of safety signage in maintaining a safe work environment.
Bench Grinder Safety Standards (00:09:41) Tom explains the safety standards for bench grinders and necessary adjustments.
Electrical Cord Inspection (00:11:44) Tom highlights the importance of checking electrical cords for safety.
Employee Responsibility in Safety (00:12:35) Tracy highlights the need for both employees and owners to be educated on safety protocols.
Inspection of Floor Jacks (00:13:47) Tom inspects floor jacks, noting the importance of visible weight capacity markings for safety.
Ground Fault Circuit Interrupters (00:15:00) Tom explains testing ground fault circuit interrupters to ensure safety around water sources.
Keeping Fire Extinguishers Accessible (00:16:38) Tom stresses the importance of maintaining clear access to fire extinguishers for emergency situations.
Annual Lift Inspections (00:19:21) Tom discusses the necessity of annual inspections for mobile lifts by qualified technicians.
Mobile Ladder Safety (00:23:25) Tom highlights the importance of rubber feet on mobile ladders for stability and safety.
Safety Glasses Standards (00:25:45) Explanation of the importance of safety glasses meeting the Z87 standard for employee protection.
Emergency Lighting Functionality (00:27:33) Importance of emergency lighting and its inspection every 30 days to ensure proper function.
Voltage Detector Usage (00:28:54) Demonstration of a voltage detector for checking electrical outlets and ensuring safety.
Parts Washer Safety (00:30:20) Discussion on maintaining parts washers and the importance of safety mechanisms.
Oxygen Acetylene Tank Safety (00:31:40) Safety measures for storing oxygen and acetylene tanks to prevent accidents.
Emergency Lighting Testing (00:32:02) Procedure for testing emergency lighting functionality and ensuring it meets safety standards.
Evacuation Plans Importance (00:33:54) Emphasis on having a family evacuation plan and ensuring everyone knows their roles.
Carbon Monoxide Detector Awareness (00:34:38) Importance of having carbon monoxide detectors in homes with fossil fuel-burning devices.
Clear Access for Exits (00:34:58) Ensuring that exit doors are unobstructed for safe evacuation during emergencies.
Conclusion of Safety Inspection (00:35:17) Wrap-up of the safety inspection demonstration and its importance for workplace safety.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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Powering Up: Tracy Capriotto Explores EV Safety [RR 978]

Carm Capriotto, AAP — Tue, 06 Aug 2024 05:15:00 +0000

Thanks to our Partner, NAPA Auto Care

Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training dive into the fundamentals of electric vehicle safety. Key topics include personal protection equipment (PPE), the importance of glove safety and testing, and an introduction to using meters for EV systems inspection. Stay educated and inspired as you learn crucial EV safety insights from industry experts.

Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE

Show Notes

Watch Full Video Episode
Safety Protocol Introduction (00:00:26) Bill Weaver introduces basic safety protocols for working with electric vehicles.
Personal Protective Equipment (00:00:56) Discussion on the importance of personal protective equipment, particularly gloves, for EV safety.
Glove Sizing (00:02:16) Bill discusses glove sizing and the importance of proper fit for safety.
Importance of Glove Testing (00:04:31) Bill emphasizes the necessity of verifying the absence of voltage before removing gloves.
Pre-planning for EV Work (00:05:20) The importance of planning ahead when working with electric vehicles to ensure safety.
Glove Testing Demonstration (00:06:05) Bill prepares to demonstrate how to test the safety of gloves before use.
Inflation Method for Testing (00:06:24) Demonstration of inflating gloves to check for leaks and ensure safety.
Self-Sealing Feature of Gloves (00:07:46) Bill explains how gloves can self-seal around small leaks and the importance of testing.
Cleaning and Maintaining PPE (00:08:51) Discussion on how to clean gloves and tools to maintain their insulating properties.
Glove Replacement Guidelines (00:09:49) Bill outlines the timeline and process for glove replacement and testing.
Classifications of Gloves (00:10:45) Explanation of glove classifications and their voltage ratings for safety.
Glove Testing Responsibility (00:11:10) Discussion on the personal responsibility for tracking glove testing and maintenance.
Proper Storage of Gloves (00:12:13) Guidelines on how to store gloves to prevent damage and ensure safety.
Understanding Internal Shorts (00:16:59) Bill explains the concept of internal shorts in electric motors and the importance of insulation.
Insulation Testing Procedure (00:17:27) Demonstration of using a meter to test insulation between copper windings and steel components.
Voltage Testing Explanation (00:18:37) Bill describes the process of checking for shorts using a meter that sends out 500 volts.
Resistance Measurement (00:20:11) Testing the resistance of components to determine if they are functioning correctly.
Identifying Faulty Components (00:21:13) Bill demonstrates how to identify a dead short in a stator using the testing equipment.
Conclusion and Future Training (00:22:33) Tracy expresses gratitude and mentions upcoming training sessions at the Napa EV Ready Training Center.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

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-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections