RR 360: Shop Talk 3 – Millennial Shop Owners.

The Roundtable:

Tony Tatich is the General Manager of TMT Automotive, Bremen, IN. He works on solidifying his current shop while building human capital. He is, currently, exploring a second location with the second shop already located. One of his present challenges is finding the right person for the second location. He thinks about his continued growth personally, business, and into multiple facilities.  he is working through challenges of growth & being a Yes shop in massive growth periods.

He is looking for harmony and to build a shop that runs 100% without his involvement. He leads a staff of technicians that are 21, 28, & 33 with a senior technician @ 54, Growing out next people homegrown! He is very excited about –   2nd child on the way, 19.8% growth in the first 6 months! Find out more about Tony’s episodes HERE.

Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant.

Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.

His team is sub 30 except for my newest hire who will start Sep. 4 as his service writer and he his 49. He is interested to see how that changes the dynamic of the shop and if he brings some wisdom from those years that the shop may be lacking. But having such a young team, he had noticed that you have to structure pay plans differently, people his age are not as motivated by commission pay plans which from my experience seem to add a “you against me” culture in the shop which is not what he is trying to accomplish. Find out more about Justin’s episodes HERE.

Brett Bohlman, along with his wife, is the owner of HWY 7 Service Center, Newell, IA. He began his career in the automotive industry as an automotive technician. Over the years, Brett began to acquire top notch experience and a love of automobiles but more of a passion for learning in the entire automotive industry.

In 2010, Brett had an urge to start and open Hwy 7 Service Center with the goal of always exceeding the customer’s expectations. Oil definitely pumps in his veins as automotive knowledge, skill, and work ethic radiate from his actions and words. However, the fuel for the fire comes from his family at home and the community that has become a large family too. Find out more about Brett’s episodes HERE.

 

Key Talking Points:

  • Team building- taking a leadership role instead of tech
    • Leaders are readers- gain knowledge to take action
    • “5 Levels of Leadership” by John Maxwell
    • Work on business instead of in it
  • Maintain culture while hiring new people
    • Relationship with external customers and employees
  • Working on it vs. Working in it.
    • Keeping the same feel for customers with different people instead of the owner
    • Market business with a face of the owner
  • Taking over the business after father steps out
    • Building trust with customers, credibility   
  • Rapid growth
    • Employee turnover
    • Book “Traction” Gino Wickman   
  • Sales to customers
    • Rehearsed, deeper in the presentation
    • Recording phone calls and listening for areas of improvement
  • Be unique
    • Serve and love on customer
    • Make the customer feel great about auto repair  

Other Resources:

HWY7 Service Center Website

Barrett Automotive Website

TMT Complete Auto Service Center Website

Book: 5 Levels of Leadership by John Maxwell

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A special thanks to Justin Barrett, Brett Bohlman and Tony Tatich for sharing their stories.

 

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.