RR 365: Reto Filli. Shop Owner Sold His Business and Became an E-Myth Business Coach

After retiring from a successful career as an Auto repair shop owner for almost 30 years, Reto Filli is now pursuing his long-time passion as an E-Myth Certified Business Coach, helping small business owners lead their life and business that they truly want.

A lifelong cyclist, (Reto once rode his bicycle from Calgary, Canada to Cabo San Lucas, Mexico) he rides 2500 – 3000 miles a year and finished “Ramrod 2016” (riding 160 miles around Mt. Rainer in one day) in under 10 hours.

Reto was born and raised in Switzerland where he graduated from a 4-year apprenticeship as a mechanic. After working in the field, fulfilling his duty in the Swiss army and retiring from a fairly successful sports carrier, he caught the travel bug and in 1981 began a new part of his life, traveling in Europe and then through Russia to Japan, Canada, Alaska, the West Coast of the United States, Mexico and Hawaii.

In 1987 Reto and the co-owner of their 40 ft sailboat boat sailed from Mexico to Hawaii and then to Port Townsend Washington where he fell in love and married his wife of over 30 years, Jana.

  • 1988 Bought what was then called “Circle & Square Imported Car Service” on Cape George Road as a one-man auto repair shop.
  • 1996 ASE Master Technician/L1
  • 1997 Built a new 6-Bay facility on Rhody Drive in Port Hadlock.
  • 1998 Northwest Repair Facility of the Year, runner-up sponsored by Northwest Motors magazine
  • 1998-2014 Top 10 AAA Independent Repair Facility of the Year
  • 1999 Dale Carnegie Course
  • 2000 AAA Top Independent Repair Facility in Washington State Award
  • 2000 Dale Carnegie Leadership Training for Managers
  • 2001 Graduated from AMI (Automotive Management Institute) AAM Accredited Automotive Manager
  • 2001 Governor’s Award for Pollution Prevention
  • 2002 First business to achieve a 5-Star EnviroStars Award in Jefferson County
  • 2002 Evergreen Award for Pollution Prevention from the United States Environmental Protection Agency
  • 2002 ASA (Automotive Service Association) Washington’s Outstanding Member of the Year
  • 2004 Business Recycler of the Year (Washington State Recycling Association)
  • 2004-05 President of the Port Townsend Rotary Club
  • 2006-2012 Served on the Peninsula College advisory committee for the Automotive Program  
  • 2006 ASE Master Technician/L1 Recertified
  • 2006 Green Business Award, from Washington State Department of Ecology and Jefferson County
  • 2006 Port Townsend Chamber of Commerce Business Leader of the Year
  • 2010-12 President of ASA Olympic Peninsula Chapter
  • 2011 Became U.S. Citizen
  • 2013 ASE Master Technician/L1 Recertified
  • 2014 Sold Circle & Square Auto Care
  • 2015 Started Happy Business Coaching
  • 2016 E-Myth Certified Business Coach

Look for Reto’s other episodes HERE.

Key Talking Points:

  • He and his wife, Jana, sold their business in 2014
  • He set a goal to retire in that year.
  • ASA Northwest is a brotherhood and he continues to go to ATE each year and works to help other business owners get to retire someday.
  • You just can’t hand a for sale sign out with a number you have in mind.
  • Your business needs to have value to the buyer
    • How does the sale of your business gets financed?
  • A buyer or lending institution will look carefully at the cash flow of the business to see if it can sustain the debt of an acquisition.
  • Your employees are a huge part of the success of your business and you need to see them as part of a sale by making
  • Infancy, Adolescence, and Maturity stages of a business from the ‘E-Myth’
  • Having systems in place is a critical responsibility of the business owner. To know what systems and processes are necessary.
  • The owner needs to learn to become a better leader.
  • Owners put up a face that says ‘I know everything’. We do not know everything. Take down that facade.
  • What will you need when you retire to live the lifestyle you want to.
  • Reto started in the industry in his birth country Switzerland and became an apprentice. Apprenticeship is part of a big system in Europe. You need to learn under a master. You cannot become a master unless you train other people. There is a perpetual cycle of teaching the automotive craft.
  • In Europe Apprentice is a four-year program. Then a minimum of five for a Master.
    • The apprentice gets a certificate of competency then can start to become a  Master.
  • Reto is not totally current on the process in Europe but shared what he knows.
  • He wants to see high school students get into the trades.
  • All the trades need to change their image of pay, benefits, work environment, and exciting work.
  • Never stop learning, be curious.

Resources Mentioned:

  • E-Myth website HERE.
  • Chapter 1 of the book E-Myth Revisited HERE.
  • ASA-Northwest HERE.
  • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

 

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.