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Where the Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket Reside.


The Women of NAPA AutoCare [RR 771]

Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118]

Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770]

Writing Ads That Attract Rock Stars [THA 288]

2022 Napa Technician Of The Year: Meg Lewis [RR 769]

Be Proud of Your Culture [AW 117]

Work Happy, Drive Happy [RR 768]

Maintenance Intervals: Industry Standards [THA 287]

Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]

Finding Success in an Auto Repair Complex [AW 116]

How Partnerships Work [RR 766]

Why Do a Repair Order Audit? [THA 286]

What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765]

Helping the Community Deter Converter Theft [AW 115]

My Computer Was Hacked: Now What? – Tom Sciortino [RR 764]

Identify Your Ideal Customer [THA 285]

Processes: The Pulse of Your Business – Randy O’Connor [RR 763]

Details Matter to Your Customers and Employees – Dale Warmuth [AW 114]

Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762]

Are You Selling Customer Experience or Price? [THA 284]

The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761]

Growing Pains with Jim Shukys [AW 113]

How To Build Relationships with Students and Schools [RR 760]

The Extreme Value of a ‘SWOT’ for your Business [THA 283]

A Collective Think Tank – Marconi – Murphy – Morrill [RR 759]

You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112]

Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758]

Incentive Pay Ideas for Technicians [THA 282]

4 Locations and Growing – Craig Popp [RR 757]

Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]

Do You Have a Customer Avatar? – Daniel Griffith [RR 756]

Is Your Bathroom Like the Ritz Carlton? [THA 281]

Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755]

Moving to a New Shop [AW 110]

Hairdresser Turned Shop Owner – Danielle Villa [RR 754]

ABC Technician: What Does It Mean? [THA 280]

Survey Says [RR 753]

Two Locations, One Campus [AW 109]

From Investment Banker to Shop Owner [RR 752]

Technician Mentoring [THA 279]

Motorist Assurance Program (MAP) [RR 751]

Process Driven: Stop Restarting Jobs [AW 108]

Surviving Two Store Openings During the Pandemic [RR 750]

The Value of Exit Interviews [THA 278]

The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749]

Technician Time Management [AW 107]

The Lowest Price Shop Is Not Your Competitor – Reggie Stewart [RR 748]

Prepare for the Future [THA 277]

Google Reviews – Jimmy Lea [RR 747]

Being Focused Led to Dream Shop [AW 106]