FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

Craig O’Neill urges the industry to come together and decide to charge for a comprehensive vehicle inspection before it is too late and it becomes another free undervalued service.

Key Talking Points

  • He wants to know the root cause of the tech being challenged on taking too long to do a DVI.
  • He is not OK that some techs are not being paid for the time they are doing inspections.
  • It is very rare that a plumber, electrician, or HVAC person would do an inspection for free. There is usually a base service charge to find out the problem or to get a health checkup on your home’s system.
  • Craig says that the DVI has no value if there isn’t a charge.
  • The inspections are being done to identify vehicles health and to find problems to bring peace of mind for the safety and reliability of the vehicle.
  • The industry must charge for the complete health report of the customer vehicle.
  • The power of this service, when sold to your client, shows the path for maintenance and repair for the next year.
  • Include a shorter version of a DVI in your oil change service and increase the price of that service.

  • A special thanks to Craig O’Neil for sharing his passion – For The Record.
  • Books mentioned in the content library HERE
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  • Email Carm HERE.

 

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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.