FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

Alan Symmes, shop owner, Revolution Automotive Services, Norwood, MA.
Alan has a goal to achieve excellence in all that he does. Having a passion for cars lead him to the automotive industry at the age of 18. He and his wife Holly were even married in a Boston auto museum. But after mastering the technical aspect of cars, Alan sought out a new challenge to start his own business and ‘revolutionize’ the automotive service experience for both the customer AND the employee.

In 2012 he and his wife started Revolution Automotive Services, Inc. in Norwood, Massachusetts. With high energy, enthusiasm and a strong will to succeed, Alan has created a culture that not only his employees believe in, but his customers are attracted to. In less than 5 years Alan took his business from a 1-bay operation to a 7-bay shop that offers extraordinary benefits to its employees and a “WOW” experience his customers rave about. “Quality is not an act, it is a habit” and every aspect of Alan’s business is high quality; including the German cars they specialize in.

Key Talking Points:

  • Alan sensed that there was something wrong with a great loyal customer when he presented her an estimate for tires
  • He discovered that he recently lost her husband and has a dog with cancer that put her in dire financial straits
  • Alan and his team agreed to not accept payment. He and his team agreed to provide his customer with all the services and not expect to be paid for them
  • Alan was happy to have the means to help her
  • He realized that he needs to budget for community and charity in instances like this
  • He is putting $10,000 into a budget each year. It is 1% of his sales

 


  • A special thanks to Alan Symmes for sharing his passion – For The Record.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.

 

 

 

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This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.