We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management
Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take what you know about diagnostics and apply it to improve your business. Matt Fanslow’s Previous Episodes HERE.
Key Talking Points
- Shop owners and manager who were technicians should be able to best understand how to manage KPIs
- As a technician:
- You learned systems, processes and routines that made you efficient at your task.
- Systems in diagnostics help you attain your goal. No different in managing/leading a shop
- The shop management system (SMS)can be compared to a scan tool
- KPI’s are no different than scan data PIDs
- Decisions on altering KPIs performance is no different than using the data from the scan tool to do further testing to find the exact ‘culpret’ or problem with the KPI
- Using a KPIs for a shotgun diag on the business may not necessarily be right. You may need to go deeper to find the root cause of the problem.
- Are there other tests on the business that could corroborate the higher-level problem
- As you go deeper you may find deeper issues, same as in diagnosing a vehicle technical problem.
- A special thanks to Matt Fanslow for sharing his passion – For The Record.
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