Comments on: AAPEX 2019 Service Edu Panel: Aftermarket 2030: The Impact of Consolidation on the Service Professional. We also talked about succession planning and growing multiple stores. Panel: Greg Bunch (Transf…

By: Rob Self

Rob Self — Mon, 11 Nov 2019 02:01:31 +0000

That was great event , lucky to be there to see it

By: Greg Bunch

Greg Bunch — Sun, 10 Nov 2019 17:34:34 +0000

Thanks to Carm for putting this panel together, please share with our industry friends who didn’t attend.

By: Randy Pickering

Randy Pickering — Sun, 10 Nov 2019 16:52:43 +0000

What up!

By: Bob Pulverenti

Bob Pulverenti — Fri, 08 Nov 2019 00:57:04 +0000

Great panel

By: Lucas Underwood

Lucas Underwood — Thu, 07 Nov 2019 22:52:02 +0000

Absolutely!

By: Matt Post

Matt Post — Thu, 07 Nov 2019 22:31:54 +0000

Employees need that excperiance as well if we want new folks coming in

By: Matt Post

Matt Post — Thu, 07 Nov 2019 22:30:09 +0000

The expectation for customer service shouldn’t be set by what’s acceptable in our industry,and it’s not. The customer has that set by other industry’s. We have to keep up

By: Matt Post

Matt Post — Thu, 07 Nov 2019 22:08:33 +0000

Turning their mind from running the shop to fixing it in order to sell .awsome

By: Kathleen Callahan Jarosik

Kathleen Callahan Jarosik — Thu, 07 Nov 2019 22:08:27 +0000

And embrace technology along with continuing education training for your people.

By: Matt Post

Matt Post — Thu, 07 Nov 2019 21:58:37 +0000

That’s a great question to ask the owner. What do they feel their role looks like in the shop. When it’s sold that’s what will have to be filled or adjusted

By: Matt Post

Matt Post — Thu, 07 Nov 2019 21:55:13 +0000

That’s a good dynamic to point out from an outward perspective, it’s so hard for the owner to see while in the middle of that wheel

By: Kathleen Callahan Jarosik

Kathleen Callahan Jarosik — Thu, 07 Nov 2019 21:54:19 +0000

Very good point Greg!! A shop must run well without the owner being critical to the daily operation.

By: Bob Greenwood

Bob Greenwood — Thu, 07 Nov 2019 21:43:10 +0000

Right on Greg – very key points !!