• Emily Chung, AutoNiche, Markam, Ontario
  • A licensed Automotive Service Technician
  • Teaches in the Automotive Business School of Canada at Georgian College
  • Degree in Psychology and Business
• Dr. Laura Shwaluk, The Auto Shop, Plano, TX
  •  Bachelor of Science in the field of Cellular, Molecular, and Microbial Biology and a doctorate in Chiropractic with certificates in neurology, applied kinesiology, nutrition, and functional endocrinology. She practiced wellness and functional medicine in Texas for 20 years and is the author of three books.
• Karen Manelas, Auto Care Plus, NH
  •  Holds a Bachelor of Science degree in Electrical Engineering.
  • Works with her Husband since 2004. Now with 7 locations
• Judi Haglin, Haglin Automotive, Boulder, CO
  • In business with husband Dana
  • An ATI Coach and leader of the Leading Ladies 20 Group
  • On Yesterday’s Aftermarket Weekly
• Danielle Bohlmann, HWY 7 Service Center, Newell, IA
  • Creating work-life harmony with husband Brett
  • Spending more time away from the business lately
  • Contributed to three podcasts

• • Bill Thompson from IMR, Inc. with special survey data on Private Label Parts. His company is Automotive Research .com
  • Greg Ritter from Ritters Auto Repair in Kinmundy, IL. Small Town. Great Shop!
  • Trivia. When was the AMC Gremlin released?
  • Your Fortune of the week

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first.  By always innovating, Dorman has led the way in growing the aftermarket.  Here you will see a few examples of a Dorman OE Fix.  An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it.  Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money.  Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

• Insights from guest host Carl Hutchinson from Complete Automotive, Springfield MO
• Virtual Shop Tour at Xpertec Auto Repair in Englewood, FL.
• Trivia: 1947 Packard had the first-ever feature that is a staple in vehicles today?
• Your Fortune of the Week

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first.  By always innovating, Dorman has led the way in growing the aftermarket.  Here you will see a few examples of a Dorman OE Fix.  An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it.  Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money.  Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

• Guest Host Joe Hanson, Gordie’s Garage, Roseville, MI
  • Talked about the power of networking
• Shop Tour with Michael Gallini from Eurauto Shop, Plano, TX
• Trivia on the Olds Toronado
• Fortune of the week

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first.  By always innovating, Dorman has led the way in growing the aftermarket.  Here you will see a few examples of a Dorman OE Fix.  An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it.  Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money.  Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

• Colleen Yarger
  • New Shop Owner January 2021
  • Owns Marks Independent Service, Chatsworth, CA
  • The youngest member of this panel
• Carolyn Coquillette
  • Luscious Garage, San Fransico
  • CEO Shop-Ware
• Esteban Gonzales
  • Proshop Automotive, Colton, CA
• Matthew Lachowitzer
  • Matt’s Automotive Service Center, North Dakota, Minnesota
  • Multi-Shop Operator, 5 Locations includes Collision Shop
• Greg Buckley
  • Buckley’s Auto Care
  • Grooming the third generation of family
• Scott Brown
  • Shop Owner, Connie and Dicks, Claremont, CA
  • CEO Diagnostic Network
• Frank Leutz
  • Desert Car Care, Chandler, AZ
  • Wrench Nation Radio show and podcast
• Seth Thorson
  • Euro-Tech Auto Service, New Brighton, MN, Multi-Shop Owner
  • LMV Bavarian, BMW Tech Support Company

Thanks to ASCCA – Automotive Service Councils of California
Link to Youtube:

Talking Points:

Greg Buckley

• Are we as a profession proactive or reactive to change? Some are miles ahead while others won’t get out of the gate. Why? Is it a mindset? Opportunity? or do some think it’s time for a sunset. 
• It’s not so much what we do has changed, but how we do it certainly has. 
• Are there collaborations or partnerships that will be needed for our success that we don’t even know yet? 
• Less shops / more cars / lower ARO?
• And again – Miles Driven Per Capita vs Volume Of Miles Driven. Miles driven won’t necessarily decrease in the future, in fact, they’ll probably increase. But who will be driving them? Individuals, fleets, autonomous?   

Colleen Yarger

• Technician training internal and external for ADAS and Electric Cars. 
  • I’m working on hosting ADAS classes at the shop along with purchasing a connecting shop to support the parameters for calibrating these cars.
• Creating a more ‘on-demand’ guest experience. 
  • Text message capability with after-hour support. A web portal that will allow people to speak directly to me. And of course, using Shopware!
• Setting clear defined goals for my team and hiring like-minded individuals. 
  • We all want multiple shop locations 🙂 

Matt Lachowitzer

• Small shops will have the biggest challenge to keep up. Most of these won’t be able to afford to and as you stated, there will ultimately be way fewer shops in the future.
• The technician shortage continues to grow, how are we going to be able to staff our stores with the top talent?
• More and more people are leasing than ever before, how do we adapt?
• How do we continue to move away from just fixing cars and making ourselves stand out and be an experience and a destination for our guests so we aren’t a commodity?
• How do we as an industry continue to grow and keep up with the constant change?
• How do we continue to provide the best training available to our teams?

Scott Brown

• Technical challenges – If you’re a multi-carline shop I can only see it becoming extremely difficult to maintain the technical competencies required to deliver professional-grade service.
• One of the drivers of the 1st bullet is the lack of highly qualified technicians. Some OEM’s provide the framework for growth, on the independent side not so much. NASTF’s vision for Road to Great Technicians is a great starting point.
• Consumers – The automobile is one of the most complex devices most humans interact with daily and most don’t understand the technical competencies a service provider must possess in order to properly service their vehicle. 

 Frank Leutz

The Future Concept. Every Service Experience Point We Thought we Knew Changes Completely

• The future will entail a much more consumer based experience with themes leading away from the actual service work and more towards “Charge & Chill” “Vibe & Drive” , “Pit & Lit” , “Volt & Jolt”,   –I
  • Investment and Training in Hospitality Critical (aside from the normal TECH Training)
  • Partnerships with Restaurants Concepts 
•  Increasing Value in The Marketplace 
  • Replacing the Oil Service With Family Fun Based Experiences
  • Battery Disposal Services 
  • Vehicle-Based Subscription Partnerships 

Carolyn Coquillette

• The pace of technical innovation is not going to slow.  We must adapt or die.
• Good news is that we are the technologists.  That’s good job security.  
• As we figure out how to adapt, health care is a good potential reference point: how it is facing this challenge in a similar way, enabling humans to make sound decisions based on their own priorities.
• Additionally, jumping onto what Greg and Matt mentioned, participation in networks is going to be essential, both for car count (future fleets) and technical support (avoiding isolation, esp. for smaller shops).  Enter cloud-based shop management, technician forums, industry advocacy, and associations, all of which are represented here on this panel.

The Panel:

• Rachel Wacha, City Auto Repair, Gainesville, FL, Board of ASA Florida
• Tom Ham, Autocentric, Grand Rapids, MI and Automotive Management Network
• JJ Greenfield from JJ Auto Care, Jacksonville, FL

Discussion points:

• Retirement – a good or bad idea
• Work environment
• Virtual Service Advisor
• Customer’s with their own parts
• Fire a customer

• Guest host JJ Greenfield from JJ Auto Care, Jacksonville, FL on Employee Engagement
• Virtual Shop Tour at JJ Auto Care, Jacksonville, FL
• Trivia. When did the first gas gauge arrive?
• Your Fortune

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first.  By always innovating, Dorman has led the way in growing the aftermarket.  Here you will see a few examples of a Dorman OE Fix.  An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it.  Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money.  Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

• Sheri Hamilton, Executive Director, Midwest Auto Care Alliance

• Jerry Holcom, Vision Co-Founding Member, Past President, owner S & S Service in Kansas City

• Tim Davison, current President of MWACA and owner of Chumbley’s Auto Care in, Indianola, IA

• Ron Haugen, former shop owner, now business coach and trainer

Link: www.visionkc.com

Link: www.mwaca.org

• Guest Host – Vin Waterhouse, the Waterhouse Group, on reducing stress on the business. Review repetitive tasks and find segments you can shave steps or time. Vin shared 15 common repetitive tasks and has more for you to review. Email him at vinwaterhouse@gmail.com 
• Virtual Shop Tour with Nerces Mavelian from Autoscope European, Park City, TX
• Trivia: True/False: Cars were once seen as the greenest form of transport.
• Your Fortune: “A great pleasure in life is doing what others say you can’t”

Contribute to Taurayi Sewera’s Automotive Technology Training Center. Any amount will help. Please watch the panel discussion then consider a contribution.

https://www.gofundme.com/f/help-taurayi-build-a-training-centre-for-the-youth

Panel:

• Taurayi Sewera
  • Creating the International Institution of Automotive Technology in Zimbabwe, Africa
  • 30 ASE Certifications
  • More on Taurayi below.
• Sheri Hamilton, Executive Director MWACA, Vision High-Tech Training and Expo
• Jorge Menchu, CEO AES Wave or Matt Fanslow, Shop Manager, Red Wing Automotive
• Wilfred Emmanuel
  • A great friend of Taurayi
  • Created the Go-Fund-Me Page
  • Finance specialist
• Jim Morton, Aftermarket Technical Trainer, Mentor
• Maurice Donovan, Director
  • Allautos Advance Tuning
  • Australia
  • Edinburgh, Scotland
  • Built the Go-Fund-Me Page

——

Who

• Taurayi Raymond Sewera
• Became an Automotive Technician since 1996 for 19yrs as a self-taught tech.
• Attended first professional training at Vision Hi-Tech Training in Kansas city USA in 2017
• Attained first ASE certification in 2017 after attending Vision.
• Now has 30 ASE certifications including, 3 Master Technician, Advanced Level Specialist,L1, L2, L3 and X1
• Became the first and only African ACDC certified Master Technician in Hybrid & Electric vehicles in 2019.

Why

• Would like to change lives in Zimbabwe and Africa as a whole through automotive technology training
• There is currently NO automotive technology training institution in Zimbabwe
• Zimbabwean Government recently banned the importation of used vehicles that are 10yrs and older to this current date, which has raised the demand for technicians who is trained in current technology.
• The formal employment rate is currently just around 10% in Zimbabwe.
• 90% of people are not formally employed but rely on informal trading.
• 70% of unemployed constitute youths that is 35yrs and below
• Would like to empower woman more as I was inspired by my mother’s story
• My mother’s resilience and perseverance has motivated me to help woman become empowered through automotive training programs we will offer at IIATT.
• The Iconic Nelson Mandela wants said, “ Education is the most powerful tool you can use to change the world”  he also said “ The power of education extends beyond the development of skills we need for economic success” 

HOW

• We going to achieve this goal through the funding needed to build the school.
• We have opened a Go-Fund-Me page for well-wishers to donate to this great cause and change hundreds of thousands of lives in Zimbabwe.
• We have already covered about 70% of this whole project as we have bought most of the hand tools and some of the equipment, also bought the land on which this school is going to be built.  

WHERE

• International Institute of Automotive Technology Training will be built in a low-density suburb called Mandara in the capital city Harare, Zimbabwe.

WHEN

• International Institute of Automotive Technology Training will be built as soon as we raise enough money to begin construction and will be ready for enrolment in as early 3 weeks after completion of necessary rooms to start the training programs.

• Guest Host Kim Walker talking about social app ‘Next Door’
• Virtual Shop Tour at Roy Foster’s Automotive in Reno, NV
• Trivia: First-year Toyota sold in the US and in what state.
• Fortune of the Week

• Brian Sump from Urban Auto Care in Denver, CODeveloping your #2 leader
• Shop Tour at Olmsted Auto Care in Olmsted, OH with Corey Evaldi
• Trivia. What person was mainly responsible for the introduction of the Ford Mustang in 1964?
• Your Fortune of the Week

• Guest Host John Manelas from Auto Care Plus, New Hampshire and Maine
• Topic. Weekly Management Meetings
• Virtual Shop Tour with Kevin Donohoe from Pacific Motor Service in Monterey, CA
• Fortune of the week
• Trivia: The Ratest and Most Expensive Car in the World Based on June 2018 Auction.

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first.  By always innovating, Dorman has led the way in growing the aftermarket.  Here you will see a few examples of a Dorman OE Fix.  An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it.  Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money.  Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

• Guest host Bryan Kelley
• Hiring Practices
• Virtual Shop Tour at Valley Automotive, Covington, WA
• Trivia: Olds Strongest-Longest Model
• Your Fortune of the week

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first.  By always innovating, Dorman has led the way in growing the aftermarket.  Here you will see a few examples of a Dorman OE Fix.  An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it.  Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money.  Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

• Grek Skolnik from Motor Works, Rockville, MD talking about Profit Sharing with your Team
• Shop Tour at Motor Works with Sara Pretl, Client Care Coordinator
• Trivia. Luxury car built in Buffalo
• Your Fortune

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first.  By always innovating, Dorman has led the way in growing the aftermarket.  Here you will see a few examples of a Dorman OE Fix.  An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it.  Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money.  Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour