Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

Join Dan Bryant and Heather DePriest as they discuss the transformative power of Mike Michalowicz’s ‘Profit First’ methodology. Heather and Dan share their success stories and discuss the essential principles of cash management that have helped them grow their businesses sustainably. Tune in for insightful discussions on budgeting, cash allocation, and the critical role of business coaching.

Heather DePriest, American Garage, Chinook, MT. Heather’s previous episodes HERE

Dan Bryant, American Pride Automotive, 5 StoreS, VA

Show Notes

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

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Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Guest host and shop tour with Shawn Gilfillan, Automotive Magic, Kenvil, NJ. Shawn and his team were stuck at the Kansas City airport after Vision 2022, but that didn’t stop them. They worked remotely while using the communication training they received over the weekend.

Watch Episode on YouTube

Key Talking Points

• Flight from Vision got canceled- his team worked remotely Monday with the 3 employees that opened the shop
• Growing your staff- brought 8 members of staff to Vision 2022, had training, bought new tools, stayed together in the same house, connected as a team
• Plan ahead for training budgets
• 6,000 square feet, 7 lifts, 5 techs
• Opened second location as a “quick lube”- breaks, suspensions, alignments, tires, oil, quick in and out jobs
• RR 421 Mike Michalowicz: Inside his book ‘Profit First’

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

• Guest host, Charlie Marcotte, American Pride Automotive, 4 Locations serving the Virginia Peninsula. Spoke about Profit First.
• Virtual shop tour with Brenda O’Neal from Repair One Automotive, The Woodlands, TX
• Trivia Challenge: In What Year Did the US have 1,000,000 registered cars?

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

The Panel:

• Michael Gallini, Eurauto Shop, Plano, TX
• AJ Nealey, Nealey’s Auto Service, Edgewater, MD
• Chris Cotton,AutoFixSOS

Michael Gallini is a dad of 5. 3 girls and 2 boys. I came into the automotive industry in late 2001 by accident LOL. Worked for BMW for 7 years where I became a master technician, I left BMW in 2008 and went to Porsche where I got my Porsche certification. I left Porsche to give the independent world a shot. For as long as I can remember I’ve dreamed of being a business owner, fast forward to 2015 my dream came true. I went into ownership only from what I had seen and heard, little did I know there was that much more that I didn’t know, hired a business coach in august of 2019. Listen to Michael’s previous episodes HERE.

AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career.

He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then. Listen to AJ’s previous episodes HERE.

Chris Cotton utilizes the Profit First method of cash management. He is trained and certified by the Profit First Professionals organization to guide business owners and entrepreneurs in maximizing their profits.

AutoFix is the first and currently the ONLY auto repair shop specific coaching company, nationwide, that has achieved certification in Profit First.

Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ other episodes HERE.

Key Talking Points

• 20 Group Network Strong Get Stronger
• If you had been listening to your 20 Group coaches all along, did you come out of the pandemic a little bit better than not?
• Navy Seal Credo “You don’t rise to the level of your expectation, you fall to the level of your training”…apply that to your business
• Be friends with your competitionStick together
• Have a cup of coffee with the owner of the shop down the street
• “Traction”Developing the culture for your business
• Hire the correct people
• If the captains calm, the crew is calm
• Michael’s storyBeliever in being transparent
• I became stagnant
• Lead me to a few different groups
• Sales improved within the first year
• Not to let the word “No” come out of your mouth
• Yes, Yes, Yes and see where it goes
• You let a coach tell you how to run your business?Group process is absolutely instrumental
• Feed of each other
• Coaches share with you what works to run your business
• Change is hard for a lot of people
• Slow Day Action PlanKeep your guys busy
• Idle time is a morale killer
• Make a list for slow days
• Profit First (book)Implement the concepts in the book
• Need to have a rainy day fund
• Can’t afford to not hire a business coach
• Cash flow is the oxygen to your business
• 3 legged stoolMarketing and Sales
• Production in your shop
• HR and Finance
• What’s the problem with implementation?There’s not one thing you can’t implement
• Say yes to everything and implement everything
• Websites are like tattoos, you can spend $20 and have one, or you can spend $2,000 and get a really killer one
• Not everyone was made to be a business owner 
• Thinking you are the only one struggling is a mistake
•  Final WordsAJ NealeyThe success stories exist
• The one-man band shop owners think they are in a bubble and don’t know the way out
• Auto shops are recession-proof and pandemic proof
• You are the average of the top 5 people you hang out with
• Making changes for the pandemic helps ease the customer
• MichaelIt’s not why you’re different, it’s how you’re different
• Changing with the market and the economy
• ChrisI challenge you to listen to back episodes
• All kinds of new people getting into the industry because it has proven to be recession-proof and pandemic proof
• Read Books http://remarkableresults.biz/books

Resources:

• A special thanks to Michael Gallini, AJ Nealey, and Chris Cotton for their contribution to the aftermarket.
• Books Page HERE
• Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

Facebook   Twitter   Linked In   Email

Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy Carm a Cup of Coffee 

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

Jessica Carrino grew up in the St Charles, MO area as the only child to Ron and Sonja. She graduated from Western Kentucky University with a Bachelor’s of Science degree in Geography and Architecture. She decided to come into the family business and has now taken on the role of Back office manager for Sparks. When she is not working, she likes to spend time with her husband Mike and daughter Lana. She loves watching Lana at gymnastics and horseback riding. She hopes to one day design and build her own home on private land. Listen to Jessica’s Previous Episodes HERE.

Ron Tinner from Sparks Tire and Auto, St. Charles, MO a NAPA CarCare Center. Listen to Ron’s Previous Episodes HERE.

David Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, a young age David purchased his father’s business and went on his own. Over the years David had multiple Shell Gas stations. Find David’s other episodes HERE.

Key Talking Points:

• Jessica Carrino and Ron Tinner from Sparks Tire and Auto. Daughter and Father. Ron is also a part-time coach with Repair Shop of Tomorrow
• David Justice, Repair Shop of Tomorrow
• The intentions of the owner and son or daughter need to be known to each other
• Teaching/training of all aspects of the ‘business’ is a long term job. Give plenty of time for the transfer of knowledge to happenNever assume that a sibling will learn it all through osmosis
• Knowledge transfer needs to be planned and deliberate
• If more than one sibling each should know their roles and the parent/family leader must pick a final decision maker in the absence of the dad or mom
• Parents with family in the business need to pay attention to their desires and input into the business.
• Succession only happens when you take action. Look to your family and/or team to find a candidate you feel will continue the business.
• It is difficult for many to talk about succession. A mentor or coach can help you
• If you start to talk about selling or succession some on the team may think, ‘the end if near’ and consider leaving you. Looking for an internal candidate must be done in confidence.
• If other family members and only one will succeed with the business, there is a problem with others that may not be in the business, but consider having a right to the business valuation within the parents estate.
• Owners want to see their business succeed and must pick their successor carefully no matter family or internal candidate.
• Consider putting money into special accounts for the eventual time when there is cash needed for a buy out especially with a family member to buy into the transaction
• Ron, Jessica and David speak highly to the ‘Profit First’ strategy by putting money into separate accounts ‘silos’. Find a podcast episode with ‘Profit First’ author Mike Michalowicz here: https://remarkableresults.biz/e421/
• There are many creative ways to put money aside. Could be part of a compensation package to earn equity.
• You need advisors to help you. Attorney, accountant, consider the impact on a trust, if you have one. Insurance agents, for key life insurance on each other. Consult your business coach. Business evaluation.
• Ron had a huge transition when he learned to work on the business than in it (E-Myth). Listen to episodes on the E-Myth: https://remarkableresults.biz/captivate-tag/emyth-story/
• Ron is enjoying helping other shop owners as a business coach as his second career.
• Jessica is doing things for the business that Ron always wanted to delegate. An example is marketing. She is also very organized and knows her numbers and SMS inside and out.
• A smart move is to require your successor to have a business coach.
• One important tactic is to create a critical playbook for the business. A thorough standard of operating procedures.
• Equity needs to be transferred.There are many elements to consider.Money down, insurance, current profits
• Setting a timeline
• Open and transparent discussion
• Reduction of principle hours worked
• A general rule is 5 – 7 years to reach a conclusion for the transaction
• Jessica admits she did not understand the business numbers and she committed to learn them if she was going to become the owner. She watched her dad work in the business and will not have that happen to her.
• 95% of shop owners are technicians and must understand how to start working on the business. Once they realize they can make more money doing that than working in the business.
• In Ron’s case, Jessica put money in an account and the business matches it, so when the day comes that money can be used for a down payment and/or for a monthly payment
• Ron only needs to be at the business now about 2 – 3 hours a day because of how he has transitioned Jessica, however, he still puts in a lot of hours. As his coaching responsibilities increase he will work less at the businessRon is not mentally ready to step aside or slow down.
• Get a professional evaluation on the property and the business
• You can set the selling price on a multiple of your EBITA as of today. The contract could state that the final value could change over the term of the contract when the business is totally sold.
• Selling your business to an outsider, cash flow is critical.
• Ron says that cash flow is not that important, with a family member. He continues to invest in the business to make it as big as possible for her
• A family transaction will differ than an outsider candidate because it is family

Resources:

• A special thanks to Jessica Carrino, Ron Tinner, and David Justice for their contribution to the aftermarket.
• Books Page HERE
• Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

Facebook   Twitter   Linked In   Email

Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy Carm a Cup of Coffee 

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug. Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the Worldpac Training Institute and Carquest Technical Institute. Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry.

Listen to Greg’s previous episodes HERE. Transformers Institute HERE.

Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

Doug Grills from AutoStream Car Care Center is a chain of FIVE family-owned, automotive service facilities that deliver honest and professional automotive repair and maintenance services to customers in the Greater Baltimore/Washington, DC area. Doug along with his partner Rick Levitan has been around the service station business for over 25 years and have built their reputation by offering best-in-class service to their customers.

All AutoStrem Car Care technicians are ASE Certified and the shops are AAA approved. Listen to Doug’s previous episodes HERE.

Key Talking Points:

• Don’t fall in love with an opportunityA magazine survey a few years ago: 56% of shop owners wanted to be out of business by 2020. They are shopping their business
• Disciplines to haveLocation, Location, LocationDo your research, internet search on demographics, traffic count
• Cash is King
• Team, People
• If you don’t have strong systems and processes don’t even consider growing to another location
• Standard Operating Procedures (SOP) are required to scaleWritten and documentedWriting it down forces you to understand it and know how it works.
• Perpetually tweaked
• Each operation should engage with the customer the same way and operate the same way
• Watch the movie ‘The Founder’ all about Ray Kroc from McDonald’s
• Watch the TV show ‘The Profit’ all about People, Process and Product
• A diamond in the rough could entice youLong time business
• You feel strongly you can turn it around. The Potential with new energy and perspective
• Strong location and business that is not keeping up
• You know your strategy, systems, processes and people will work in the marketplace
• If the owner is the reason for the business and he/she leaves this could impact your diamond
• Everyone wants $1,000,000 for their business but the numbers must substantiate it. It is an emotional life work valueThe seller needs to show you how they came up with $1MAn emotional issue
• What is your cash flow
• Strenght in the fundamentals of the business
• Come to common ground
• Understand the multiple or blue sky value (premium above cash flow)
• You must have good financial statements
• Make sure your business can function without you and be profitableNo vacation for years
• Consider a broker to help you legitimize your valueThere are pros and cons to hire a broker
• There are fees and the process may be longer
• Show no emotion to the seller over the asking price
• A Business Broker will be able to help make the numbers real
• Your banker will not let you over-invest
• The final number will constituteWill the owner carry paper
• Do they want one check
• Do they want a monthly check to support their income once retired/sell
• Cash is King and so is your BankerYou need a good cash position, well-capitalized
• A banking relationship is key. Highly suggest community banks versus the large nationals
• Practice Profit First to put cash in places that you can not spend it.War chest monies for tough times and growth
• Lines of credit are important when you need them. Pandemic is perfect example of a huge need
• Determine a strong or smart multiplierA multiplier is the monies paid for a business over and above the EBITDA (earnings before interest, taxes, depreciation, and amortization) depending on the value of the business in the marketplace and to the buyer. For example, the business makes an average of $200K for the last three years. Because of the marketplace, location and many other factors the multiplier could be 3.5 times, therefore $200K x 3.5 would be $700K to offer for the business
• Multipliers vary but can be stable within a market or at a premium for a top-flight business. Multip shop operators will get a higher multiple.
• Pandemic has put some holds on private equity invests however there will be opportunities to grow because some shop owners are going to want to call it quits and there will be some great locations to choose from
• To research a demographic profile on a location you can get from Google and there is also traffic count available.Income levels, cars per household, etc. are necessary to help evaluate the location
• Ask around from businesses in the area and town
• Look at Google reviews
• Permits for buildings and growth in the town
• Is the area alive are dead
• You can pay for this information
• A gut check is to ask yourself if you would want the business if there wasn’t an auto shop in it?
• The location and demographics It needs to fit your business model
• Performing a strong due diligence review is a must and will provide you information to help you make a smart decision
• You get paid on what you are doing and the buyer find the synergies to help him afford the deal. The better your business runs and the more profit it has will get you a premium price or multiple.

Resources:

• A special thanks to Greg Bunch, Dwayne Myers, and Doug Grills for their contribution to the aftermarket.
• Books Page HERE
• Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

Facebook   Twitter   Linked In   Email

Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy Carm a Cup of Coffee 

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

Ron Ipach, co-founder or Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle.

Marketing auto repair services are all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results.

Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses. Find Ron’s other episodes HERE.

Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.

Chris Cotton utilizes the Profit First method of cash management. He is trained and certified by the Profit First Professionals organization to guide business owners and entrepreneurs in maximizing their profits.

AutoFix is the first and currently the ONLY auto repair shop specific coaching company, nationwide, that has achieved certification in Profit First.

Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ other episodes HERE.

Talking Points:

• Coaches are asking to rely on them for guidance more than ever
• Coaches are talking to shop owners who may not even be their clients to help them
• Coaches are feeling fearful. It is time to be optimistic
• Some coaches wisdom is not coming true for many clients
• Closing even for a week does not save you on fixed costs
• Time to be lean and meanTighten up your spendingReview your spending habits or disciplines
• Do you need every expense item
• If you spend it should help make you money
• Cash is KingFour to six months of costs saved to sustain your business
• We are in a ‘recession-proof’ industryWe must weather cash flow issues
• Market AlwaysSpend wisely on marketing in good times or bad
• There are many tactics but few strategies. We sometimes try new things so often that we lose track of the overall strategy of growing and keeping customers.
• Your current database should be locked into you. Caged!
•  Be nimble and make decisions and learn from what works and what doesn’t
• The fear factor and emotional factor are real and logic and facts must rule
• Don’t lower your price or discount or lower your labor rate. These are emotional, not logical decisionsThe fear of the what if’s may build a defeatist attitude
• You believe you need to do these things but look carefully at your demographic, your market and your business
• Don’t do something because one person said something
• What if there is free diagnostics but the customer cannot afford the diagnosis
• Help people out if you have the ‘Cash’ to do it. If you don’t it is tough to give what you don’t have
• There is alternative financing available
• There will be a slowdown in car count, but you may see an increase in average ticket because you have more time to look at the vehicle
• Don’t:Cut back on your marketing budget
• Buy the latest piece of equipment
• Hold cashing your own paycheck
• Do:Review your expenses
• Review your team. Look at loyalty. Tough decisions to make, but tough times require tough decisions
• Call customers that have not had work done on their previous visit. Write a script 
• Reach out to your community and offer your services to keep food and deliveries on the road
• Look at your work/income vs your work schedule. Don’t sacrifice the entire business for full employment.
• Talk to your people ask for their help and ideas
• Start to segment your cash in the strategy of ‘Profit First’
• Profit First Episode with Mike Michalowicz HERE.
• In the case of Covid-19, you need to consider your options. There are two currentlySBA (a loan)
• CARE Act (apply for the grant)
• Money from the government is not a reason to keep doing business as usual. It is time to change and learn stronger business acumen, hire a coach, read books, listen to RRR podcasts, join a peer group among others
• A client of Maylan’s went to her bank to apply for SBA loan and was told that because she had a credit line and some cash reserves she would probably not qualify for an SBA. (We are not experts, this is the repeat of a single situation)
• Your business is your best investment.
• Every shop today can be super successful
• You must maintain a positive attitude. No negative thoughts are spoken to your team
• Try something. If it doesn’t work tweak and try something else
• Don’t go through this crisis alone. Once over there will be additional crisis/challenges that you will face, prepare for this
• If you want to see your current situation, look in the past. If you want to see your future look at what you are doing right now

Resources:

• A special thanks to Ron Ipach, Chris Cotton and Maylan Newton for their contribution to the aftermarket.
• Books Page HERE
• Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

Facebook   Twitter   Linked In   Email

Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy Carm a Cup of Coffee 

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT.

As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone.

Maryann was a banker turned business owner. Tony was a technician turned shop owner. She is also a member of Women in Auto Care and owns smallbizvantage.com

Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created.

Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE.

Talking points:

• We never taught financial terms and budgeting in our youth
• Budgeting is one of the reasons people struggle with finances
• Do you understand if you pay the minimum on a credit card, how much you pay over time principle and interest?
• If you are struggling financially in your personal life, you will struggle with it in your business life
• The stress is very tough to manage
• Get help with financial management and budgeting
• Tell your school boards and teachers that we need financial education or simple budgeting
• Resources:Dave Ramsey
• Mike Micahlowicz “Profit First” SP Link
• Budgeting helps you stay out of financial trouble and the ups and downs of a business cycle
• It is too easy to swipe a card and lose track of what you are spending
• Don’t spend what you don’t have

Carm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket’s premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record.

Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential voices of the aftermarket.

Talking Points

• Let 2020 be your breakout year
• Be a business person and not a fix-it person
• The ‘Knowing-Doing Gap’ is real. Stop talking and start doing
• “If you aren’t sitting on the edge then you are taking up too much room”
• You have big responsibilities to your team and your customers. But most importantly to you and your family. You’ve invested heavily in time and money and need to start showing something for it
• Check our a Harvard Business Review IdeaCast titled ‘The Art of Asking For and Getting Help” http://bit.ly/2EU6ont It is their episode 714
• Start off the new year by reading Mitch Schneiders book MISFIRE: What to Do When Things Aren’t Running on All Cylinders
• Implement Profit First. Find episodes HERE. Fix your cash management
• Review your labor rate
• Want to retire and sell the business? Tough task and you may not get anywhere near what you expect and worked so hard for. Start here and listen to the many episodes that discuss succession planning HERE.
• Purposely plan for the new year and involve your team.Assign responsibilities (tasks) to individuals and a due date
• Monitor the accomplishments.
• Engage, and delegate

Be socially involved and in touch with the show:

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Subscribe to a free mobile listening app HERE. 

This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.

Andy Massoll second-generation owner from Curt’s service in Oak Park, Michigan was featured in episode 29. He and his dad Curt build their 15,000 sq ft dream shop in 2012 and you can hear about all the Green Capabilities of his shop in episode 29. His main location focuses on specialized services such as European, Asian, hybrid and fleet. Andy recently opened his first branch with a partner in a more rural setting. He and his partner Jim were consulting for the business but decided to buy it instead. He is also a member of CCPN and ASA. Andy’s previous episode HERE.

John Long started to gain more interest in vehicles and just after his 21^stbirthday he accepted a position working at National Tire & Battery as a service advisor.  He knew nothing about tires or vehicle systems and how they worked, but he learned as much as he could.

In 2005, John and his wife decided it was time for a move. He arrived in San Antonio late on a Friday night after driving 24 hours straight and interviewed with Mark Roberts on Saturday morning.  Mark hired John, and for the next several years he helped grow the new mechanical repair shop business. Listen to John’s previous episodes HERE.

Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

Key Talking Points:

• Big take-a-way is Budgeting and the Profit First Strategy
• Create a budget on every category of the business and share it with your people. They need to know of the entire plans for revenue, margin, and costs in the business
  • A budget needs to be in-depth
  • A budget is not a saving plan but an earning and spending plan
  • Tom Ham: An oversimplified 25/25/25/25 budget plan. Simply put of your sales you can allow 25% for payroll, 25% Expenses, 25% for Parts, 25% for profit. 
• Dave Ramsey financial goals will help your people live within their income
• Long-range goal: Will the shop run without you.
  • Make the plan and work the plan
  • Set yourself up to succeed
• You should not get yourself into debt as you grow your business
• The family must be on the same page on how you spend money. What is your incoming and live within your means.
  • Spend less than what you take in both personal and business
• Money needs to be there for investment in technology, tools, equipment
  • Can’t spend what you don’t have
  • Must budget: set aside money for every aspect of the business
  • Monies/funds available must be earned through running a great business
• Andy and Tom are in a twenty-group. This really helped them focus and grow their business
• There are two different types of shop owners as it relates to increasing labor rates
  • One’s that will immediately change their labor rate
  • Other, will worry and labor over the decision
• Managing your profitability and running a successful business allows you to may a great wage to your team and keep them.
• Many techs turned business owners manage their business by what is in the bank.
  • The worse way to manage
• Andy suggests ‘reverse engineer’ your cash. Allocate taxes, payroll, profit and so on.
• The book Profit First will help. Find it HERE.
  • Podcast episodes on Profit First HERE.
• Rarely businesses will go out of business if they have high prices
• Never borrow to pay parts bill. This shows that your core fundamentals are broken.
  • Use debt to grow the business
• If you are in trouble paying your bills. Suggestions:
  • Find an accountability partner. Admit you need help. Can help you and give you guidance
  • Stop the bleeding. Not hard to find areas that are bleeding money
  • The family must be on boards (spouse)
• Learn to be uncomfortable as you learn. Get out of your comfort zone
• If you are struggling you are not alone
  • Ask for help
• Don’t let finances scare you, however, you must learn
  • Get educated, get help
  • Don’t just keep track of what you want, you must look at every performance indicator and find ways to improve them
•  Be content with where you are and also be aggressive in going forward.
  • If you are not content figure out what doesn’t make you content

Resources:

• A special thanks to Andy Massoll, Tom Ham, and John Long for their contribution to the aftermarket.
• Books Page HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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Subscribe to a mobile listening app HERE

Thanks to Shop Ware and Jasper:

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

This episode is brought to you by Jasper Engines & Transmissions. When a car’s engine or transmission fails, it’s not the end of the road. A re-manufactured drive-train product from Jasper Engines & Transmissions will give your car a new lease on life. JASPER has over 2000 Associates, three manufacturing facilities, two distribution centers, and 45 branch offices across the country. They’re all working to produce, transport and deliver the perfect product. That’s what they do best… keep customers happy. Visit jasperengines.com

The Panel:

Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.

She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE.

Tom Lambert, owner of Shadetree Automotive. Tom Lambert got his start right at home. His dad and uncles always had projects going on in the home garage. During the summer vacation, his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.

In the past three and a half years, Tom and his dad have made strategic adjustments in the business. They are now a $2.5 million dollar a year shop with 10% annual growth and profitability. They continue to improve every day. Tom says he has the best team and a strong culture. In January 2017 Tom bought his dad completely out of the business.

Tom struggled for many years because he had lost his passion for the auto industry. After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners. Tom’s previous episodes HERE.

AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career.

He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then. Listen to AJ’s previous episodes HERE.

Key Talking Points:

• Allow your story to be your story. No shame.
•  Understand your problem and admit it
• Don’t get behind on taxes.
• Debt Snowball – Dave Ramsey’s Financial Peace University
• Make the hard decisions. Downsizing may be a gift. 
• There is always a way out. It might not be the most pleasant. 
• Really know your financial numbers
• Really know the difference between your management numbers and your ownership numbers (understand the balance sheet)
• Goal setting around $$ in the bank and debt reduction rather than income.
• You can get into debt because of the lack of clear goals and plans. 
• Be sure you have a good CPA
• Have a smart board of directors. For many in the industry, their 20 group serves this purpose of accountability and comparison
• Why did you get into debt in the first place?
• “Profit First” banking as a tool to help with debt reduction
• Proper forecasting is crucial with good/better/best scenarios
• Increased sales can help your expense issues if you are controlling your expenses Increased revenue will still not always fix an expense issue…but only enhance it. Don’t spend the increased gross margin dollars
• We tend to spend money we have available but is allocated to other obligations especially if all the monies are in one bank account
• Sometimes we need to make lifestyle changes that fix our bad habits
• Just because you have a business doesn’t allow you to swipe your credit card anytime you want
• Shop owners need to remember to be nice to themselves. Quit pricing not to be profitable. 
• Some of your fires may not be fires if you put some thought to it.

Resources:

• A special thanks to Kim Walker, Tom Lambert, and AJ Nealy for their contribution to the aftermarket.
• Books Page HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

Facebook   Twitter   Linked In   Email

Subscribe to a mobile listening app HERE.

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

This episode is brought to you by Jasper Engines & Transmissions. When a car’s engine or transmission fails, it’s not the end of the road. A re-manufactured drive-train product from Jasper Engines & Transmissions will give your car a new lease on life. JASPER has over 2000 Associates, three manufacturing facilities, two distribution centers, and 45 branch offices across the country. They’re all working to produce, transport and deliver the perfect product. That’s what they do best… keep customers happy. Visit jasperengines.com

Kenny Wedow knows cars. A natural talent even at the young age of 17, he pursued it auto repair in shop classes in school then slipped right into the work field. Working for dealerships such as Saturn, and Nissan, as well as other independent shops, has afforded Wedow with an extensive and well-rounded education. More importantly, before Wedow branched off to open the doors of Fine Tuned Auto in 2013, he already learned the importance of patient diligence. Many dealerships and independent auto shops can default to make generalizations about the problems with your car, sometimes not always seeing the things that really might put you in danger on the road. The patience Wedow has to pull everything apart if need be to find the root answers makes him unique in his field. It is a quality that got him promoted to foreman at a Nissan dealership when he was only twenty-three. It wasn’t that the six technicians under him weren’t experienced, in fact, some of them had worked considerably longer than Wedow. However, his attention to detail and follow-through put him above and beyond.

Danielle Bohlman, owner with husband Brett in Highway 7 Service Center, Newell, IA Find Danielle’s other episodes HERE.

Chris Cotton utilizes the Profit First method of cash management. He is trained and certified by the Profit First Professionals organization to guide business owners and entrepreneurs in maximizing their profits.

AutoFix is the first and currently the ONLY auto repair shop specific coaching company, nationwide, that has achieved certification in Profit First.

Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ other episodes HERE.

This episode will change your thinking as it relates to a new profit discipline and cash management. I know you know that cash is king in any business, so start being a better manager of it.

Listen in on Danielle Bohlmann, owner with husband Brett in Highway 7 Service Center, Newell, IA, Kenny Wedow from Fine Tuned Auto, Broomfield, CO and Chris Cotton, Certified Profit First Professional from AutoFix SOS coaching company and a former shop owner.

They nailed the benefits of a strong and disciplined cash management system. Both these shop owners say they are in a better place because of implementing Profit First.

Danielle and her husband Brett always plowed all their money back in their business. Now hear what they are doing and are better for it.

Key Talking Points

• Profit First is like ‘Telling Your Money Where it is Going’ Danielle Bohlman
• My Profit & Loss Statement says we made money! Where is it?
• • Eight out of ten businesses fail from a lack of profit.
  • 50% of businesses fail within the first five years
  • In the book Profit First author, Mike Michalowicz says: “Profit is not an event, it is a habit”
• You do not need to be in financial trouble to implement

• Profit First is a budget based on your income (revenue)

• Great accountability and discipline

• Everyone in the aftermarket can benefit

• Kenny did not follow the account conventions exactly like in the book but set up according to his business. His accounts: income, profit, debt repayment, sales tax account, opex account, parts, payroll account.
• You may find some challenges with your bank until they understand why you want additional accounts

• Danielle had challenges to cutting expenses, but they made it worked.

• Too many live with a big pot of money. One account that everything gets paid from. That is how the money disappears without having a ‘budget’ for your responsibilities.
• Funding these accounts based on allocations can determine exactly where attention needs to be paid. You can get a really good check on your business by looking at your bank account. KPI management is important as you see if you have enough cash to support all areas of your business including the owner’s profit.
• Danielle and her husband Brett always plowed all their money back in their business. Profit First will allow you to allocate owner profit so they can enjoy the fruits of their hard work.
• Danielle pays bills twice a month and has freed up a lot of her time
• Fine-tuning the operating expense account allows you to allocate more to profit
• This new accountability to your cash may hold impulse purchases at bay
• Kenny thinking to add a new account called charitable contributions to use in the community. He will allocate a percent of his revenue and pull that percent from another allocation or increase his prices or labor rate to cover it
• You only have 100% of your money and you can’t spend what you don’t have unless to don’t pay your costs or debt or government
• This discipline will let you look closely at all your expenses and wonder if you need every service you purchase or spend money on, especially if you run out of money in the opex account  
• You don’t know what you don’t know until you know it

Resources:

• A special thanks to Kenny Wedow, Danielle Bohlman, and Chris Cotton for their contribution to the aftermarket.
• Books Page HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.



What is your future? Have you planned it? What are you doing to ensure your success in the next 5, 10 or 15 years? If you do nothing you get what you currently have and that may not sustain you to far into the future.

Your panel: Kelli Weatherby,  co-owner, with husband Lee, in Accurate Automotive, Inc. in Mesa, AZ., Bill Nalu, owner of Interstate Auto Care, Madison Heights, MI and AJ Nealey, Nealey Auto Service, Edgewater MD. This diverse group has some similar yet some different strategies for their future. It is so refreshing to hear the dialogue and then compare their tactics to your current or long term plans. 

We are in a dynamic industry that is in a heightened change curve. Keeping up at all levels will bring you spoils. And keeping your eye on your business with the future in sight is an important responsibility you have to your employees and your family.

We talk BHAG’s, Debt, Branches, Succession, Training, refinancing, and SWOT among others.

The Panel:

Kelli Weatherby co-owner, with husband Lee, in Accurate Automotive, Inc. in Mesa, AZ. Accurate Automotive was founded in July 1994

Their time building Accurate Automotive, Inc. has been very adventurous. Along the way they have been fortunate to have received awards but mostly Kelli treasures her involvement in ATI and being a part of the sole all women 20 groups, Leading Ladies.

Kelli is the mother of 2. Morgan (daughter), Corbin (Son) both married now and working in their careers. Corbin is a father of 3 which makes me a Nana who LOVES to spoil her little’s!!!   Listen to Kelli’s previous episodes HERE.

Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career.

He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then. Listen to AJ’s previous episodes HERE.

Key Talking Points

• AJ Nealy: The importance of a BHAG – be a visionary – set the dream and do it
• AJ: Debt reduction is an important goal so he can reach his goal of 10 shops in 15 years
  •  He will purchase going to profitable shops. Be a player in their succession plan
• Bill is too much of a micro-manager and perfectionist and has not grown branches because of that 
• Bill needs a top-quality number two in the business to take some of his focus
• A large part of Bill’s move forward strategy was to pay off the building and his house
• Kelli has refinanced their building
• Kelli is working on a succession plan with her husband Lee. They are working with their service manager and lead technician
• AJ has done a SWOT analysis on his business (Strengths, Weaknesses, Opportunities, Threats)  See Academy on SWOT Here.
  • Do a SWOT on each individual team members
    • Where do your people want to grow? Align with their gifts
  • Kelli and her husband did an individual SWOT because they are partners. She said it was hard to do
• AJ has sent a technician for a week-long hands-on training on Hybrid and  Electrical Vehicle training.
  • Created a marketing campaign to promote Hybrid/EV repair capabilities
• Kelli: You must keep your obligations to the government for your sales tax (if applicable) and payroll and IRS taxes. If you don’t this is a burden that will hurt your future plans.
  • Use the Profit First strategy to keep monies available for all your obligations
  • Listen to podcasts on Profit First Here.
• “ If you empty your purse into your head, no one can take that away from you.” Benjamin Franklin
• Long term commitment to training at all levels if you want an edge; owner, service adviser and technicians
• Books mentioned: Traction, Rocket Fuel, Strengths Finder. Find them on the Books Page HERE.
• Digital Vehicle software is here to stay and turns what is wrong with the industry upside down as it brings transparency and honesty to automotive repair.
• Consolidation may open opportunities. AJ is not afraid of consolidation. He is a service business and will bring that to his customer.
• Consumers know the Price of Everything and the Value of Nothing
  • You’ve got to differentiate yourself and stand for what you believe in

Resources:

• A special thanks to Bill Nalu, AJ Nealy, and Kelli Weatherby for their contribution to the aftermarket.
• Books Page HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

Mike Michalowicz is the entrepreneur behind three multimillion-dollar companies and is the author of Profit First, The Pumpkin Plan and what BusinessWeek deemed the entrepreneur’s cult classic, The Toilet Paper Entrepreneur. Mike is a former small business columnist for The Wall Street Journal and the former business makeover specialist on MSNBC. Today Mike travels the world as an entrepreneurial advocate speaking to groups just like aftermarket professionals. He is globally recognized as the guy who “challenges outdated business beliefs” and teaches us what to do about it.

Carm Note: I loved this book and believe it should be required reading for all aftermarket professionals if you own a shop or not. The principles in this book will help set you free from the ‘I’ve run out of cash and I can’t pay myself’ syndrome. Mike’s father-in-law is a shop owner so he does understand the challenges of our profession. I’ve heard from your industry peers who have implemented ‘Profit First’ and they are well on their way of making the kind of profits indicative of the investment they make in their business. Make Profit First a way of doing business. You deserve to be incredibly successful but you must implement this system or something similar to control your spending. You’ll soon find where your weak area is, yet still profit from your hard work.

Key Talking Points:

• Actions of owners trigger profitability or lack thereof
• Cash flow management systemThe money will flow into the shop
• Then allocated to the profitability of the company
• Pay owner/operator, taxes, parts, operations of a business
• Now can see what money is available for what purpose before spend it
• RevenueProfitability trap- if profitability down then will revert to sell more, if you want to be profitable then you need to reallocate money to profit.
• Every transaction has a piece allocated to profit. Money taken out stored away, business runs off of the remainder.
• 5 core fundamental accountsIncome- the inflow of cash
• Profit- reward shareholders (owning stock in your own company)
• Owner compensation- owner salary
• Taxes- business pays for taxes
• The account that manages operations of the business
• “Profitability isn’t an event, it’s a habit.” – not bottom line not year endSales-profit= expenses (new formula)
• Support networkFind support with another shop, accountability partner
• Profit First Professionals- trainer
• Efficiency- the secret sauceAlways Improve
• Piggy bankHad nonprofitable computer technology businesses. Sold first company and made money
• Started a second company- sold to Fortune 500
• Started third company- went into debt in 2008. Had to tell the family they were going to lose house and possessions. Told 9-year-old daughter he wouldn’t be able to pay for horseback riding lessons. Daughter ran to the bedroom and brought the piggy bank back to Mike to help support the family.
• Awakening and turning point- learned how to create a successful business and make profit a habit  
• Healthy businessCan run with the complete absence of owner- 4 full weeks physical and digital disconnect

Resources:

• Thanks to Mike Michalowicz for their contribution to the aftermarket’s premier podcast.
• Mike Michalowicz web site HERE.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

Be socially involved and in touch with the show:

Facebook  Twitter  Linked In   Email   Events   Speaking

Subscribe to a mobile listening app HERE.

The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.