You searched for "edgar reyes" - Remarkable Results Radio

Check out today’s partners:

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

What Is The Best Thing You Can Do As An Owner? Leave! [RR 712]

Carm Capriotto, AAP — Fri, 21 Jan 2022 05:15:00 +0000

Key Talking Points

The best thing you can do as an owner is leaving
Edgar (26 years old) joined a coaching group- going to the next level, providing solutions and networking. Started as a technician, dove into training, and had the goal to be the shop foreman. If you don’t have a plan of action to achieve the goal it will continue to just be a goal without reaching it.
Structure- store director- oversee the entire shop, lead service advisor, production director- shop workflow, and shop foreman.
Moving from in training to store director-
Interviewing Edgar- he was moving from corporate to independent, John saw desire and passion.
Leaders continuing their own training and education- leaders are readers. You can’t expect your employees to pursue training for themselves if you don’t do the same.
Disagreements need to be honest and transparent- blind spots happen
Opening the second location- brand recognition from store 1, involved in community events and chamber meetings, placed new business where existing customers were living. Challenges- not knowing what you don’t know even with a successful first shop. Documented the challenges for store 2 to remember for store 3.
Brainstorming for the future- the next ‘big thing’ is making what you have work better and more efficient. Training center facility for other shops in the area.

Connect with the show:

Check out today’s partners:

This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX – Now more than ever.

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

John Long started to gain more interest in vehicles and just after his 21^stbirthday he accepted a position working at National Tire & Battery as a service advisor. He knew nothing about tires or vehicle systems and how they worked, but he learned as much as he could. In 2005, John and his wife decided it was time for a move. He arrived in San Antonio late on a Friday night after driving 24 hours straight and interviewed with Mark Roberts on Saturday morning. Mark hired John, and for the next several years he helped grow the new mechanical repair shop business. Listen to John’s previous episodes HERE.

Mark Roberts is the owner of Schertz Auto Service, Mark also serves on the Board at Shertz Community Bank, is a Board of Director of Guadalupe Valley Electric Cooperative, Guadalupe Valley Home Services Corporation, and the Guadalupe Valley Economic Development Corporation. Listen to Mark’s previous episodes HERE.

Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX. Listen to Edgar’s previous Episodes HERE

Creating Powerful Moments [AW 086]

Carm Capriotto, AAP — Sat, 01 Jan 2022 05:15:00 +0000

Key Talking Points

“Power of Moments” book – white glove popsicle service at the hotel pool, powerful experience with minimal resources
Creating moments together- birthdays, people remember special moments you create for them
Snacks- hand out snacks for technicians working nonstop
Genuine gestures
Working with a Bear Video

Connect with the show:

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

In 2005, John and his wife decided it was time for a move. He arrived in San Antonio late on a Friday night after driving 24 hours straight and interviewed with Mark Roberts on Saturday morning. Mark hired John, and for the next several years he helped grow the new mechanical repair shop business. Listen to John’s previous episodes HERE.

Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX. Listen to Edgar’s Previous Episodes HERE

Under 30: Our Future is Bright [THA 253]

Carm Capriotto, AAP — Thu, 09 Dec 2021 05:15:00 +0000

Key Talking Points

Ad from craigslist- felt the culture and environment
AAPEX attendees- impressed with the material and training, meet people from the industry, stay ahead of curve, energizing
Breaking stereotypes of the automotive industry- surrounded by knowledge and opportunity
Gaining interest if have no interest in cars- requires an interest in wanting to do better, higher purpose, “today I helped a single mom whose car broke down.” Providing perspective
Passion vs purpose- passion can distract you, the purpose is a mental change and having an action
Customer service/community service- how can we pay it forward?
Business- like-minded individuals, excited to go to work, motivating each other
Education and training- don’t fall behind, stay current
Guidance- years of experience
Goals- shop owner, the industry needs to encourage young shop owners to grow and create a youth movement
“Dealership is an alternative to us”
Communication- vital in day to day operations, crucial for the success of yourself (be open and communicate to the owner and managers), meet the goals you set
What industry do you want to be a part of? What industry changes?
“Most of the time people don’t want to tell you what they want, they wait for you to tell them what you expect.”
Ego is the Enemy Book

Connect with the show: