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Network Security: Protecting Your Business [THA 352]

Carm Capriotto, AAP — Thu, 02 Nov 2023 05:15:00 +0000

Is your business prepared for cyber-attacks? It’s not a question of ‘if’ it’s a question of ‘when.’

Our panel discusses the importance of network security and protecting businesses from cyber threats. They emphasize the need for multiple layers of protection, including two-factor authentication, and caution against phishing attacks. They also highlight the importance of training employees to recognize such threats and having a proactive approach to cybersecurity. Let’s stay ahead of potential threats and make it more difficult for hackers to target our businesses.

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE

Jay Mikulovich, founder and CEO of Revival Technology LLC.

Stan Stokes, Founder & CEO of Iron Fist Marketing Consultants. Stan’s previous episodes HERE

Show Notes:

Watch Full Video
The importance of two-factor authentication (00:02:07) Explains the significance of using two-factor authentication to add an extra layer of security to passwords.
The vulnerability of software packages (00:03:48) Discusses how no software is perfect and can have vulnerabilities, emphasizing the need for multiple layers of security.
The dangers of phishing attacks (00:08:06) Explains the concept of phishing and how hackers use email to trick users into clicking on malicious links or attachments.
The challenges of being reactive to security breaches (00:10:04) The difficulties of being reactive to security breaches and emphasize the importance of being proactive in protecting business operations.
The vulnerabilities of relying on technology (00:11:24) The vulnerabilities of relying heavily on technology and the need for shop owners to understand their level of vulnerability and seek expert advice.
The importance of backups and cybersecurity measures (00:20:38) Discussion on the need for backup plans, having multiple backups, and the importance of cybersecurity measures to protect against potential data loss or breaches.
Difference between IT support and network security (00:23:39) Explaining the distinction between IT support and network security, and the importance of understanding and vetting service providers to ensure proactive cybersecurity measures are in place.
Updating Network Security (00:27:58) Discussion on the importance of regularly updating network firewalls, equipment, and passwords to prevent hacking and security breaches.
The Risks of Delaying Updates (00:28:51) Exploration of the consequences of not updating desktops, including vulnerabilities, outdated patches, and potential hacking threats.
Password Management and Security (00:30:41) Advice on using password managers, generating unique passwords, and the importance of having strong, lengthy passwords to enhance security.
The importance of strong passwords and data encryption (00:37:03) Discussion on the significance of using strong passwords and encrypting data to protect against cyber threats.
Securing networks and vulnerabilities (00:37:54) Exploration of the importance of securing networks, including the use of firewalls and regular security scans, to prevent hacking and data breaches.
Understanding APIs and their role in data protection (00:39:34) Explanation of APIs (Application Programming Interfaces) as a means of limiting data access between systems and the importance of authentication in ensuring secure communication.
Take baby steps to minimize risk (00:46:05) The importance of taking small steps to implement cybersecurity measures and reduce the risk for business owners.
Be the harder target (00:47:11) Being proactive in implementing security measures, such as cameras and updates, to make your business a less vulnerable target for hackers.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

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Cybersecurity: Defend and Protect Your Business and Network [RR 581]

Carm Capriotto, AAP — Tue, 20 Oct 2020 05:15:00 +0000

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.

Jay Mikulovich is the founder and CEO of Revival Technology LLC. Technology has been a passion in Jay’s life from early childhood, all started by taking electronics apart and developed into coding and programming. After graduating university with degrees in computer science and business administration Jay, fueled by his entrepreneurial spirit, formed Revival Technology in 2006. He strongly believes when knowledge meets passion then there are no limits on what you can achieve. For as of technology being a part of the knowledge Jay looks at it as a tool that can revive businesses and bring them to the new level of success. Hear Jayy’s previous episodes HERE.

Key talking Points:

Cybersecurity- has to be dealt with at a small business level, not just big businesses Policies and procedures in place to protect software, hardware, customer data, credit card data and vehicle data, contacts, even certain keyboards can be recorded
Make sure you have segmented networks- customer network, main network, wireless device network (different lanes)
Encrypted https “packets”
Passwords- do not reuse the same passwords, every service needs a unique and different password. Mix of 13 different characters, not only 8. 8 character passwords can be hacked within an hour. If you use the same password over and over again then hackers will try to use it for multiple accounts. Browsers will also save passwords but it is not encrypted. Use professional encrypted software to manage your passwords.
All of your computers should have virus protections with regular updates
Opening random pdf’s and attachments in emails that look suspicious can be a virus. Educate and train your employees about ‘click bait.’ Are you expecting this email? Are you expecting this attachment? Email will often be worded to be very urgent.
Your verizon/switch/ISP firewall is not going to be enough to protect business.
As a business, if you get hacked, it is required by law to report it
Get cybersecurity insurance
Ransomware- cyber hackers want money in order to ‘remove’ ransomware or get data back$20,000 ransom for getting data back is considered cheap
If data is cloud based it’ll cost you time and some money to reinstall software but if a car gets infected with ransomware (example brakes don’t work anymore) then the customer cannot drive it and it won’t be a simple fix.
Autotex.me website HERE.
Revival Technology Website HERE.

Resources:

Thanks to Chris Cloutier and Jay Mikulovich for their contribution to the aftermarket’s premier podcast.
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