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Life Lessons From a Leader: Margaret Palango’s Battle and Blessings [RR 1034]

Carm Capriotto, AAP — Tue, 08 Apr 2025 05:15:00 +0000

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Margaret Palango, CEO of Autoshop Solutions, shares her unexpected diagnosis of acute myeloid leukemia (AML) in May 2023. In this powerful episode, she shares the emotional and physical hurdles she faced, the intensity of her treatment, and how she stayed grounded through it all with a positive mindset. Margaret highlights the critical role of a strong support system and how her team, resilience, and leadership helped her navigate one of life’s toughest battles. Her story is a moving testament to the strength of the human spirit. Don’t miss this inspiring conversation filled with motivation, hope, and meaningful life lessons.

Margaret Palango, CEO Autoshop Solutions. Margaret’s previous episodes HERE

Show Notes

Watch Full Video Episode
Introduction and Celebration (00:00:00)
Margaret’s Introduction (00:02:18)
Understanding AML (00:02:30)
The Importance of Positivity (00:06:18)
Treatment Navigation (00:07:32)
Listening to Your Body (00:08:18)
Advocating for Health (00:09:50)
Teamwork with Medical Staff (00:12:35)
Managing Side Effects (00:18:25)
Bone Marrow Transplant Journey (00:19:56)
Importance of Remission (00:20:50)
Mental Strength During Treatment (00:24:00)
Support and Positivity (00:28:34)
Team Dynamics and Leadership (00:30:08)
Planning for the Unexpected (00:36:20)
Lessons in Trust and Growth (00:37:00)
Support from the Team (00:40:12)

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

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CEO Margaret Palango Takes the Lead [RR 692]

Carm Capriotto, AAP — Fri, 12 Nov 2021 05:15:00 +0000

As of November 1, 2021, Margaret Palango is the CEO at Autoshop Solutions, Inc. based in Apex, North Carolina. She has overseen and been a key catalyst in Autoshop Solutions’ growth into the award-winning website design and internet marketing agency it is today. Margaret joined Autoshop Solutions in 2006 when she began establishing its brand position for quality website design and progressive internet marketing. During her time with Autoshop Solutions, Margaret has expanded her responsibilities. She started with direct client management before moving on to managing the entire website production process. Margaret enjoys taking every opportunity to share her marketing expertise with clients, employees, and fellow automotive industry professionals. She now spends her time working with industry partners to bring internet marketing solutions to the Automotive Aftermarket.

Listen to Margaret’s other episodes HERE

Key Talking Points

What’s next of Auto Shop Solutions? Continuing to look ahead with internet marketing. Providing new ways of marketing for clients.
Women in the industry- there is an abundance of opportunities.
Creating opportunity for yourself- Margaret was a stay-at-home mom for 7 years. Had worked on small projects with Danny Sanchez, worked well together. Plant the seed and go for it. Started part-time in the business.
Continue to build your network
Women in Auto Care- shows women the opportunity in the automotive industry, supportive network, monthly mentor virtual meetings, conferences, self-development, encourage to stay in the industry
Keep things going but make changes- continue the culture/reputation, continue to innovate services/technologies. A mentorship program in the future.
Changing technology- reassessing and updating software tools, security challenges, continuing training
Web design is specialized, interactive and engaging. How fast does it load? How does it look on mobile?
Facebook and Instagram is a must for ads and a presence.

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Important Books

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX – Now more than ever.

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

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Margaret Palango – 20 Questions in 30 Minutes [RR 570]

Carm Capriotto, AAP — Fri, 11 Sep 2020 05:15:00 +0000

Margaret Palango is the Executive Vice President at Autoshop Solutions, Inc. based in Apex, North Carolina. She has overseen and been a key catalyst in Autoshop Solutions’ growth into the award-winning website design and internet marketing agency it is today.

In her role as Executive Vice President, Margaret leads the Sales, Marketing, Services, and Development teams at Autoshop Solutions, as they continue to be the industry’s gold standard for internet marketing solutions.

Margaret joined Autoshop Solutions in 2006 when she began establishing its brand position for quality website design and progressive internet marketing. During her time with Autoshop Solutions, Margaret has expanded her responsibilities. She started with direct client management before moving on to managing the entire website production process. Margaret enjoys taking every opportunity to share her marketing expertise with clients, employees, and fellow automotive industry professionals. She now spends her time working with industry partners to bring internet marketing solutions to the Automotive Aftermarket.

When she is not working, Margaret enjoys spending time with her husband and children. On the weekend they can often be found driving their cars to a local PCA event. Margaret is an active member of the North Carolina Hurricane Region Porsche Club.

20 Questions:

Do you have a strong intuition? Do you listen to it?Yes, daily! Relies on it for difficult decisions, never regrets listening to her intuition. Developed stronger in professional life.
Any good habits that you would like to share?During COVID created a habit to do 10-minute yoga, continues to still do it. Sets tone for the day. Creates balance for the day
Do you still have the fire you had when you first started?Yes, feels like she’s just getting started. Continues to grow and make changes. Stays new and fresh.
If you could pick up a new skill in an instant what would it be?Writing (blog posts, stories etc). Would like to develop written communication skills.
What is the latest book you read? Big take-a-way?“Fear is my homeboy” How to be the CEO of you, challenge, and let yourself grow along the way.
How do you manage work/life harmony?The calendar is the number 1 tool to prioritize. Everything is scheduled during the workday to minimize bringing any work home. Outsourcing chores at home so time at home is more fulfilling. Moves tasks on the calendar but never deletes them.
If you could send a message to yourself 10 years ago, what would you tell the younger YOU?Prioritize your personal time without guilt, guilt of trying to be everything to everyone. It’ll all be okay and you WILL get there.
What did you sacrifice in the early days to get where you are today?Trying to do it all and running yourself into the ground but doesn’t regret it because she learned from the experience.
Do you see obstacles not as roadblocks but as opportunities?Yes, an opportunity every time. Love the challenge. Opportunity to grow. Often shares roadblocks with the team to put together a plan with a timeframe to get done.
What do you do for fun?Hike and take drives
Any secrets to ‘time suck’?Planning and prioritizing what you consume
How much training per year do you get?Personal development- Women in AutoCare conference
American Marketing Association- once a month lunch and learns, keeping up with trends
How does one start to build a strong business culture?Accountability for your team- when you hold your team accountable it builds trust which leads to teamwork
While working remotely they instilled virtual team meetings between different departments for clear communication and collaboration, a virtual happy hour once a month. Happy team members mean happy customers.
What are you doing to put the Customer first in your business?Customer success team- training the team and empowering them.
Ever made a major pivot in your business? If yes, what?Remote virtual culture
2018 pivoted how they offer services- a positive impact on business. Evaluated based on customer feedback.
What is your dream car? Do you own it?Searched for over a year to find 2012 Porsche 9114’s
What skills do you delegate because you’re not good at them?Outsource writing
Strong teams always win. What is your winning formula in developing a strong team?Training is the foundation of a strong team. Train, set the expectation, and then move out of the way. Let them make mistakes and learn.
If I asked a good friend or peer what is the secret to your success what would they say?Positive attitude and some grit
How long ago did you update your website?The new version launch of website in October

Resources:

Thanks to Margaret Palango for her contribution to the aftermarket’s premier podcast.
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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com