YouTube Video: https://www.youtube.com/watch?v=sHno0gsX_YA

Maylan Newton’s family has set aside July 26, 2025, for a special gathering to honor his life and legacy. The event will take place in Southern California, with more details to come. You can find updates and information here.

I’d like to take a few moments to reflect on Maylan’s impact, both on our industry and on me personally.

Whether in a classroom, on a phone call, or standing in front of an audience, Maylan had a way of speaking that was steady, articulate, and always meaningful. His words inspired action, and his delivery made people listen.

He was what I like to call an “unselfish” volunteer—selfless in every way, but so dedicated, like helping others was his only priority. He generously donated his time, especially to SkillsUSA, and never hesitated to jump in when needed. If someone called, Maylan would drop everything to lend a hand, whether that meant covering a counter in a shop or stepping in last minute at a conference.

Over the past decade, we recorded countless podcast episodes together. He shared solo insights, joined panels, and we had many heart-to-heart conversations that reached thousands. His wisdom, energy, and authenticity were unmatched.

Maylan was also the first to nudge me to attend shows, speak on panels, and use my podcast platform to support the industry. He believed in building others up. It didn’t matter who got the credit; what mattered to Maylan was the impact.

He was a champion for everyone in the industry, especially for women. He supported the Amazing Women in Automotive group with enthusiasm, and you could always count on him to drop by their event dinners just to say hello and show his support.

We’re going to miss Maylan deeply. But I believe the true depth of that loss will only grow with time, when we find ourselves in need of guidance and asking, “What would Maylan have said?”

Rest peacefully, my friend.

Find other episodes with Maylan Newton HERE.

Guests joining in this episode to pay tribute to Maylan Newton:

• Suni Osborn, Maylan’s Daughter
• Jeff Knott
• Melisa Patterson (Birdie)
• Rick White
• Cecil Bullard
• Bill Haas
• Vic Tarasik
• Maryann Croce
• Dave Schedin
• Sara Fraser
• Brian Gillis

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

In the fifth installment of the “Unstoppable Framework for Auto Shop Owners” series, Maryann Croce, a coach from Small Biz Vantage, shares her expertise on building resilience and effective planning for automotive professionals. Maryann emphasizes the importance of a resilient mindset, proactive planning, and continuous improvement. She offers practical tips, such as creating contingency plans and regularly assessing business processes.

Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE.

Show Notes

• Watch Full Video Episode
• Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/
• Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1004/
• Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1012/
• Unstoppable Framework for Auto Shop Owners Part 4: Stay Customer Focused and Flexible [RR 1020]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1020/
• Here is the downloadable worksheet link: https://bit.ly/4b0Qvtw
• Welcome Maryann Croce (00:00:00)
• Building a Resilient Mindset (00:02:34)
• Embracing a Growth Mindset (00:04:25)
• Continuous Improvement (00:11:11)
• Creating Contingency Plans (00:12:27)
• Planning for the Unexpected (00:16:33)
• Daily Practices for Building Resilience (18:32)
• Creating Daily Habits (19:08)
• Importance of a Support Network (20:17)
• Key Lessons from Previous Episodes (22:31)
• Growth Mindset and Contingency Planning (23:49)
• Emotional Awareness in Leadership (26:04)
• Practical Application in Business (27:00)
• Inclusivity in Learning (28:00)
• Conclusion of the Series (29:04)

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Auto Care

Join Maryann Croce in the fourth episode of the Unstoppable Framework for Auto Shop Owners series. Discover essential strategies for building trust, loyalty, and a thriving business by staying customer-focused and adaptable. Learn about gathering and acting on customer feedback, streamlining customer experiences, offering added services, building referral networks, and staying current with industry trends and training.

Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE.

Show Notes

• Watch Full Video Episode
• Here’s the downloadable worksheet link: https://bit.ly/3Yq4S4J
• Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/
• Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1004/
• Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1012/
• MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
• The Unstoppable Framework (00:00:41)
• Part Four Overview (00:02:32)
• Importance of Customer Feedback (00:03:22)
• Client Story: Sarah’s Transformation (00:05:51)
• Building Trust through Referrals (00:08:01)
• Shifting Perspective on Complaints (00:09:32)
• Customer Experience Walkthrough (00:10:27)
• The Gallon of Paint Analogy (00:12:58)
• Uplifting Shop Environment (00:13:53)
• Attracting the Right Customers (00:14:53)
• Staying Current with Training (00:16:07)
• Communication Trends and Customer Preferences (00:17:01)
• Practical Steps for Customer Focus (00:17:03)
• Streamlining Customer Experience (00:18:27)
• Building Referral Networks (00:19:43)
• Staying Open to Change (00:19:46)
• Thriving Through Change (00:20:25)
• Reframing Negative Reviews (00:21:36)
• Focus on Customer Training (00:24:07)

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Auto Care

Focusing on the third part of a five-part ‘Unstoppable Framework for Auto Shop Owners’ series, Maryann Croce discusses strategies for optimizing processes and empowering teams. Mary Ann shares insights from her coaching experiences, including a case study of a client named Steve, who overcame burnout by streamlining operations and delegating tasks. The episode emphasizes the importance of continuous improvement, setting boundaries, and fostering a supportive team environment for business success.

Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE.

Show Notes

• Watch Full Video Episode
• Here’s the link to the fillable download: https://bit.ly/409jaZV
• Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/
• Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1004/
• Unstoppable Framework Overview (00:01:12)
• The Goal of the Framework (00:02:13)
• Steve’s Story: The Doing It All Trap (00:04:37)
• Creating Standard Operating Procedures (00:05:46)
• Impact of Delegation on Business and Life (00:08:30)
• Importance of Accountability (00:10:46)
• Steps for Creating SOPs (00:12:51)
• Encouraging Team Autonomy (00:16:13)
• Structured Onboarding and Continuous Learning (00:18:27)
• Feedback Loops and Open Communication (00:19:39)
• The Business Control Dilemma (00:20:38)
• Small Wins Matter (00:20:51)
• Breaking the Micromanagement Cycle (00:21:53)
• Setting Boundaries for Well-being (00:23:44)
• The Importance of Personal Time (00:24:42)
• Final Thoughts on Business Growth (00:25:42)
• Continuous Improvement Mindset (00:26:52)

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Auto Care

Part 2 of the “Unstoppable” series, the episode focuses on “Mastering Your Finances.” Maryann Croce emphasizes the importance of understanding financial statements, calculating profit margins, and managing cash flow. She shares practical advice on building financial reserves and separating personal and business finances. The conversation aims to empower shop owners with financial literacy, enabling them to make informed decisions and ensure business sustainability.

Show Notes

• Watch Full Video Episode
• Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/
• Here is the link to the worksheet for Episode 2: Mastering Your Finances https://bit.ly/3BBCOnb
• Mastering Your Finances (00:01:19)
• Understanding Financials (00:02:10)
• Importance of Healthy Profits (00:03:24)
• Mastering Financial Dashboard (00:05:04)
• Calculating Profit Margins (00:07:02)
• Industry Benchmarking (00:09:11)
• Understanding True Profit (00:10:08)
• Cash Flow Management (00:12:42)
• Personal Story on Cash Flow (00:13:49)
• Invoicing Best Practices (00:17:51)
• Emotional Aspects of Money (00:19:45)
• Cash Flow Management (00:20:02)
• Expense Control Strategies (00:21:06)
• Personal vs. Business Accounts (00:22:16)
• Normalizing Profit and Loss Statements (00:22:18)
• Building Financial Reserves (00:24:21)
• Cash Reserve Calculation (00:25:36)
• Strategic Decision-Making (00:26:28)
• Financial Literacy Development (00:28:45)
• Learning Financial Concepts (00:30:09)
• Building Cash Flow Confidence (00:31:20)
• Encouragement to Seek Help (00:32:21)

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

This ‘Unstoppable Framework’ is designed to help auto shop owners enhance their business operations and achieve a better work-life balance. Maryann Croce emphasizes the importance of defining core values and vision, which serve as guiding principles and a roadmap for the business. The discussion highlights how these foundational elements foster consistency, build trust with customers, and create a positive team culture.

Maryann, Small Biz Vantage. Maryann’s previous episodes HERE.

Show Notes

• Watch Full Video Episode
• Worksheet for Episode 1 Core Values and Vision https://bit.ly/47KwENK
• Overview of the Unstoppable Framework (00:00:20)
• Core Values and Vision (00:01:06)
• Three-Day Weekend System (00:02:20)
• Defining Core Values (00:04:42)
• The Importance of Consistency (00:08:36)
• Team Culture and Trust (00:09:51)
• Vision as Direction (00:15:50)
• Legacy and Reputation (00:16:46)
• Vision’s Impact on Growth (00:20:16)
• The Why Behind Actions (00:24:24)
• Customizing Success (00:25:38)
• Support and Resources (00:26:24)

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

Do you believe that every shop has a culture, whether intentional or not? Discover how to define your desired culture and lean into empowering leadership and personal development. This episode is packed with actionable insights and real-life stories to help you transform your shop’s culture from the ground up. Whether you’re struggling with high turnover or just want to create a more positive work environment, this discussion has something for everyone.

Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

Maryann, Small Biz Vantage. Maryann’s previous episodes HERE.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com

Show Notes

• Watch Full Video Episode
• Rick White on Culture (00:04:55) Rick White challenges the idea of “no culture,” emphasizing intentional versus unintentional culture.
• Maryann Croce on Defining Culture (00:06:59) Maryann Croce discusses the importance of defining desired culture for employee engagement and customer perception.
• Discussion on Culture’s Impact (00:11:53) The panel discusses how culture affects profitability, sustainability, and enjoyment in the workplace.
• Unethical Practices and Culture (00:12:44) Carm emphasizes the connection between poor culture and unethical practices within a business.
• Personal Development (00:14:09) Dave discusses how personal development influences a shop owner’s ability to cultivate a positive culture.
• Rick White on Wisdom vs. Knowledge (00:16:54) Rick contrasts knowledge and wisdom, stressing the importance of applying knowledge to create a strong culture.
• Poor Culture Indicators (00:17:55) Discussion on signs of a poor workplace culture, including low morale and unsafe environments.
• Lack of Trust and Engagement (00:18:35) Exploration of how absence of trust leads to employee disengagement and its negative impact.
• Leadership and Growth (00:19:07) Importance of strong leadership for shop success and personal investment in leadership development.
• Business Ownership Realities (00:24:02) Reflections on the challenges of business ownership and the unexpected demands it brings.
• Hope and Future Potential (00:27:19) Emphasizing the need for hope and setting high goals to maintain motivation in business.
• Cultural Shifts and Coaching (00:30:38) Encouragement for gradual cultural improvements and the importance of seeking guidance from coaches.
• Core Culture Ingredients (00:33:17) Identifying key elements of a positive culture, including leadership behavior and employee recognition.
• Understanding Culture (00:37:00) Discussion on the significance of culture in a shop and the difficulty of addressing toxic behaviors.
• Toxic Employees and Culture (00:37:37) Rick shares experiences with toxic employees and how their negative impact can be mitigated.
• Firing Toxic Behavior (00:38:41) Dave narrates a tough conversation where he separates an employee’s behavior from their identity.
• Difficult Conversations (00:41:06) The importance of having tough conversations to maintain a positive workplace culture is discussed.
• Burnout and Culture (00:42:46) The effects of burnout on shop owners and the necessity of a supportive culture are highlighted.
• Culture Change in Teams (00:46:45) The need for team members to see themselves as part of a whole is emphasized through a TV show example.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

Show Notes

Thanks to our Partners, AAPEX and NAPA TRACS

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Show Notes

• Watch Full Video
• Assessing readiness for coaching (00:05:32) Discussion on the importance of asking why coaching, why now, and why the particular coach.
• Commitment required for coaching (00:06:58) Exploration of the need for clients to be willing to put in the work and effort required for coaching.
• The role of a coach (00:07:40) Insight into the role of a coach in pushing and motivating clients to take action and make positive changes.
• The importance of implementation (00:08:30) Discusses the importance of implementing coaching advice and making necessary changes to see results.
• Preparing a business for sale (00:09:12) Explains the process of preparing a business for sale, including the necessary steps and time commitment.
• Understanding financials and cash flow (00:11:04) Highlights the challenges of understanding financial statements, the importance of cash flow statements, and the role of a coach in helping business owners navigate financials.
• The importance of gross profit (00:17:00) Discussion on the significance of focusing on gross profit rather than gross sales and the impact it has on the financial success of a business.
• Assessing business readiness for coaching (00:19:08) Exploration of the assessment process and its role in identifying areas of improvement and determining the need for coaching.
• The need for standard operating procedures (00:23:36) Highlighting the lack of standard operating procedures in the automotive industry and the importance of implementing them for efficient business operations.
• The importance of understanding financial data (00:24:34) Discussion on the lack of understanding and confusion surrounding financial data.
• Challenges in raising hourly rates (00:25:46) Anecdote about raising hourly rates and the resistance from business owners, with a focus on the emotional attachment and excuses.
• The need for sustainable business practices (00:31:04) Highlighting the importance of not only profitability but also sustainability and enjoyment in running a business, with a focus on work-life balance and personal fulfillment.
• The reasons why people seek coaching (00:33:08) Exploration of the reasons why individuals in the automotive industry seek coaching, including unfulfilled dreams and lack of return on effort.
• The circumstances around firing a client (00:36:09) Conversation about the circumstances that may lead to firing a client, such as lack of value or repeated excuses, and the importance of decision-making in coaching relationships.
• The evolution and growth of individuals and businesses (00:39:26) How coaches can help individuals and businesses evolve and succeed, and the importance of creating a supportive environment.
• The importance of a 30,000 foot view in business (00:41:07) The conversation explores how coaches can provide a broader perspective of the business and help owners see the bigger picture.
• The need for regular assessment and adjustment of labor rates (00:43:38) The recommendation of conducting a yearly review of labor rates and the importance of factoring in inflation and expenses when determining the rates.
• Financial planning and the role of spouses (00:47:59) Exploration of the need for financial planning, including savings accounts and the role of spouses in supporting the business without being on the payroll.
• The importance of a good fit with a coach (00:49:50) Emphasis on the need for a good fit and compatibility with a coach for effective coaching and communication.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Show Notes

Thanks to our Partners, AAPEX and NAPA TRACS

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Recorded Live at Vision 2023, Maryann Croce shares her experience of overcoming fear as a shop owner. As a business owner, it’s normal to face fears and doubts about your ability to succeed. However, Maryann emphasizes that fear can hold one back and even paralyze them, but it’s crucial to crush those fears to find fulfillment and rewards in the daily grind of running a business. She also stresses the importance of running a profitable, sustainable, and enjoyable business. Profitability allows for reinvestment in the business, team training, and giving back to the community. Don’t let fear hold you back from achieving your goals as a business owner.

Maryann, Small Biz Vantage. Maryann’s previous episodes HERE.

Show Notes

• Watch Full Video Episode
• The Importance of Overcoming Fear [00:01:38]
• The Three Keys to a Thriving Business [00:04:00]
• Delegating Tasks and Empowering the Team [00:06:25] The fear of delegating tasks and the importance of empowering the team to grow and develop the business.
• Overcoming fear and the benefits of running a profitable, sustainable, and enjoyable business [00:07:41] The fear of losing relevancy, and the benefits of running a profitable, sustainable, and enjoyable business.
• The importance of enjoying what you do [00:09:50] The importance of enjoying what you do and how it can fuel you instead of draining you.
• Fears associated with making the business enjoyable [00:13:28] The fears associated with stepping into the owner role, focusing on the owner role, messaging, and building and nurturing relationships.
• Facing the Fear of Leadership [00:18:40] Overcoming the fear of leadership, delegation, and prioritizing tasks to become a better owner and leader.
• Money Stories [00:22:02] The impact of personal money stories on being profitable and overcoming the fear of raising labor rates.
• Importance of Networking [00:26:13] The importance of finding local networking groups and mentorship programs to help improve and grow your business.
• Personal and Business Growth [00:28:47] The importance of personal growth and how it can lead to business growth, as well as the benefits of taking notes and prioritizing tasks.
• Overcoming fear [00:30:09] The importance of facing fears and how imposter syndrome affects business owners.
• Business growth [00:30:59] The business grows as the owners grow.

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections

Show Notes:

• Maryann Croce’s “Life Happens” Download HERE

Connect with the show:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

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Buy me a coffee

Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Maryann Croce from SmallBizVantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT.

As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone.

Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created.

Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE.

Key Talking Points

• Mental Toughness- being able to be flexible and adaptable when challenges happen. How are you showing up in the different roles/identities in your life? Be the best version in each role (leadership). 
• POP: Positive with a plan, Optimistic- look behind to see clearly in the future, learn from the lessons in the past, Practicality- reality check with resources like time, money, skillset, and people to get through challenges  
• Making decisions more confidently-make better and quicker decisions. 
• Ego- getting flustered or stressed your ego will come out. When ego gets too big there is a downside but ego is also there to protect yourself (defend yourself).
• Preparing for owner role- what training and knowledge did you acquire previously if any? You are responsible for the people, not the job- default is your comfort zone of fixing it yourself. Being open-minded is knowing you don’t have all the answers.
• Work-life balance as an owner- are you working 7 days a week? Review your day/week and document what you are actually doing. Could someone else be doing your tasks and you could focus on other things on the business. 
• Handling customer complaints/reviews as an owner- opportunity to go back and look at it, separate yourself that customer is talking about business, not yourself. Don’t become defensive and have the situation escalated. View the business as a separate entity and look at it from a different perspective. Was there a miscommunication? How was the process handled?
• Being afraid of change- leaving things to chance, not being in control of visions/goals.
• Link to Maryann Croce’s POP Method HERE

• Link mentioned for AAPEX Award Nominations HERE.
• Thanks to Maryann Croce for her contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
• Find every podcast episode HERE.
• Every episode is segmented by Series HERE.
• Key Word Search HERE.

Be socially involved and in touch with the show:

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Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy me a coffee

This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT.

As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone.

Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created.

Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE.

Key Talking Points:

• Technicians turned owner- technicians are do-ers, want to get things accomplished but end up being stuck in comfort zoneOwner different skill set- need plan of action and look at business as separate entity
• MVP: mission, vision, purpose- why are we doing what we do every day? What motivates you besides the financial aspect? What are your core beliefs? What led you to become owner?
• Impact, community, purpose- communicate that to your team, align yourself with employees and customers that want to be part of it
• Maryann’s inner motivation for business- resource for community, gave different perspective looking at business
• How do I ________? Grow sales, close more sales, cut costs, build business culture etcStart with you and 1 problem at a time
• Example: Struggling with sales- what is the process? Who are you marketing to? Is your customer your ideal customer?
• Look at business from the viewpoint of the customer- what is their challenger? Want a vehicle repaired but want convenience, warranty loaner car etc.
• Never unload your problems onto customer- part did not come in, technician out, it negatively affects customer’s experience
• Your business needs to be sustainable long termHabits of not charging for certain things, discounting etc- you are not making impact or helping your business
• Dive into your reviews and feedback- businesses grow when owners grow
• Smallbizvantage.com- free resources

Resources:

• Thanks to Maryann Croce for her contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Love what we do, buy a cup of coffee HERE.

Be socially involved and in touch with the show:

Facebook   Twitter   Linked In   Email

Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy Carm a Cup of Coffee 

This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT.

As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone.

Maryann was a banker turned business owner. Tony was a technician turned shop owner. She is also a member of Women in Auto Care and owns smallbizvantage.com

Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created.

Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE.

Talking points:

• We never taught financial terms and budgeting in our youth
• Budgeting is one of the reasons people struggle with finances
• Do you understand if you pay the minimum on a credit card, how much you pay over time principle and interest?
• If you are struggling financially in your personal life, you will struggle with it in your business life
• The stress is very tough to manage
• Get help with financial management and budgeting
• Tell your school boards and teachers that we need financial education or simple budgeting
• Resources:Dave Ramsey
• Mike Micahlowicz “Profit First” SP Link
• Budgeting helps you stay out of financial trouble and the ups and downs of a business cycle
• It is too easy to swipe a card and lose track of what you are spending
• Don’t spend what you don’t have