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Train the Trainer: Building an Industry Boot Camp for Automotive Educators [THA 459]

Carm Capriotto, AAP — Fri, 14 Nov 2025 05:15:00 +0000

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

The automotive industry faces a growing crisis: as veteran trainers and educators retire, there’s no clear path for the next generation to replace them. Creating quality training is time-intensive — often taking months to develop just one class — and the personal sacrifices required have deterred many from stepping up.

This episode explores the urgent need to evolve automotive education, from rethinking long-form classes to developing shorter, high-impact sessions that better fit today’s learning styles. At the heart of the conversation is a proposed solution: an industry “Trainer Boot Camp” designed to teach aspiring educators not only technical knowledge but also the art of presentation — structure, flow, delivery, and audience engagement.

Another proposed solution is the creation of a Train the Trainers Scholarship to fund legacy educators like John Thornton and Scot Manna to design and lead this new initiative. Modeled after the WWE’s NXT Performance Center, the idea is to proactively cultivate new education “superstars” rather than waiting for them to appear on their own.

This is more than a conversation about teaching — it’s a call to action to preserve and reinvent the future of automotive education before the knowledge gap becomes irreversible.

Recorded Live at ASTA 2025 https://astausa.org/pages/asta-expo

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Tanner Brandt, Autodiag Clinic

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

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– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

ASE Subject Matter Experts [THA 376]

Carm Capriotto, AAP — Thu, 18 Apr 2024 05:15:00 +0000

Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching

Dive into the intricate process behind the Automotive Service Excellence (ASE) certification exams. Sharing personal experiences as SMEs for the ASE exams, the panelists discussed the challenges and learning opportunities involved in the process.

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Bryan Pollock, Willco Auto Care, Sanborn, NY and Lockport, NY

Scot Manna, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.
Watch Full Video Episode
Another ASE Rant [E091]: https://mattfanslow.captivate.fm/episode/091
ASE Renewal App Rant [E105]: https://mattfanslow.captivate.fm/episode/105
The importance of ASE test questions (00:00:01) Discussion about the extensive work and expertise required to create high-quality test questions for ASE certification exams.
ASE’s role in setting pass rates (00:02:07) Explanation of how ASE organizes workshops to determine pass rates and exam difficulty, with input from industry representatives.
Challenges of writing test questions (00:03:30) Discussion on the difficulty of creating distractors and the extensive effort required to write and vet test questions.
Role of subject matter experts (00:06:21) Insights into the qualities of a good subject matter expert and their importance in contributing to the test question writing process.
Educational opportunities of ASE exams (00:10:46) Explanation of how ASE exams provide educational opportunities for technicians to identify areas for improvement and further training.
Qualities of a good subject matter expert (00:15:36) Discussion about the qualities and skills needed for a subject matter expert, including formal education and practical experience.
Experience is Key (00:18:44) Importance of real-world experience in writing test questions and the value of subject matter experts.
Communication and Mix of Expertise (00:19:47) The importance of communication skills and the mix of engineering and field experience in test writing.
Ensuring Fair and Effective Questions (00:22:41) The process of discarding or refining questions to ensure fairness and effectiveness in testing.
Creating Plausible Answers (00:23:17) The challenge of creating plausible answers and the goal of not tricking test takers.
Different Philosophies in Testing (00:35:19) Contrasting philosophies between the ASE renewal app and traditional exams, focusing on education vs. pass/fail.
The process of taking tests (00:36:46) Discussion on the feedback provided after answering test questions and its educational value for technicians.
Importance of continuous learning (00:37:42) Emphasizing the value of taking tests as an opportunity for education and the need for continuous learning in the automotive industry.
Advancements in automotive technology (00:38:06) Highlighting the rapid advancements in automotive technology and the necessity for technicians to stay updated through education and testing.
Responsibilities of subject matter experts (00:40:38) The panel discusses the responsibility and honor of being a subject matter expert and the importance of the Automotive Service Excellence (ASE) organization.
Challenges in writing test questions (00:41:11) The difficulties and learning experiences involved in writing test questions, including the importance of embracing voluntary certification.
The impact of COVID-19 on training workshops (00:52:16) The loss of intimacy and networking opportunities due to the shift from live in-person workshops to online formats, with a plea to bring back in-person workshops.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/Connect with the Podcast:

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-The Aftermarket Radio Network: https://aftermarketradionetwork.com

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What Does It Take to Become an A-Tech in the Automotive Aftermarket Industry? [THA 329]

Carm Capriotto, AAP — Thu, 25 May 2023 05:15:00 +0000

What does it take to become an A-Tech in the automotive aftermarket industry? Scot Manna, Matt Fanslow, and Ryan Kooiman share their perspectives, emphasizing the importance of continuous learning, individual effort, and natural talent. They also discuss the role of shop owners in investing in their employees’ training and development, as well as the challenges faced by the industry in assessing skill levels. The episode provides valuable insights into becoming an A-Tech and how the industry can support and cultivate talent.

Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE

Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.

Show Notes:

Watch Video Episode HERE
Importance of Individual Effort and Natural Talent (00:04:21)
Ryan Kooiman discusses the importance of individual effort and natural talent in becoming an A-tech.
Being a Perpetual Student (00:02:51)
The importance of being a forever perpetual student and committed to being at the top of your craft.
Opportunity and Drive (00:05:17
The importance of opportunity and drive in becoming an A-tech and how it can lead to personal growth and experience.
Investing in Training (00:07:18)
The importance of investing in training for technicians and how it benefits both the individual and the shop.
The Determination and Motivation of an A-tech (00:10:28)
Matt Fanslow describes the qualities of an A-tech, including determination and self-motivation, and how they seek out training opportunities.
The Importance of Training and Shop Culture (00:11:11)
Training and shop culture is important in developing A-techs, including the need for mentoring and a supportive work environment.
Different Gifts and Skill Sets of Technicians (00:13:06)
How can a shop assemble a team with a good blend of abilities and a supportive culture?
The importance of individual effort and natural talent (00:14:50)
The role of individual effort and natural talent in becoming an A-tech, and how it can be recognized and cultivated by management.
Networking and sharing knowledge (00:17:31)
The importance of networking and sharing knowledge with other technicians in the industry to become an A-tech.
Levels of Supervision (00:21:52)
The history of the A, B, C technician designations and how they relate to levels of supervision, as well as the potential use case for assigning work based on technician skill level.
Mentoring for Succession (00:24:11)
The importance of mentoring individuals to take over for lead technicians in the future and the possibility of a new way to assess skill levels in the industry.
The Importance of Experience (00:27:10)
The value of experience in the automotive aftermarket industry, using case studies and trial and error to learn from mistakes.
The Role of Individual Effort in Becoming an A-tech (00:28:03)
The importance of individual effort and experience in becoming an A-tech, using the example of Michael Jordan’s dedication to practice.
Learning from Mistakes (00:24:37)
The challenges of answering complex diagnostic questions and the importance of learning from mistakes and experience in becoming an A-tech.
Creating an Environment for Success (00:31:12)
How to cultivate an environment that can help technicians achieve their top potential.
Importance of Mentoring (00:34:41)
The importance of having a mentor, networking, and finding a coach to help young technicians learn from their mistakes.
Reading Comprehension (00:37:17)
The importance of reading for leisure to develop reading comprehension skills, which are essential for understanding service information and diagrams.
Learning from Mistakes (00:36:05)
Investing in Tuition (00:38:56)
The importance of investing in training and education for employees and the productivity benefits for the shop.
Virtual vs. Live Training (00:41:11)
The panelists discuss the pros and cons of virtual and live training, with live training being the preferred method for complex topics and networking opportunities.
Networking (00:46:26)
Learning from Peers (00:47:19)
Building self-awareness and confidence (00:48:50)
The importance of building self-awareness, self-confidence, and career assurance to become a successful A-tech.
Documenting work in the bay (00:50:45)
The importance of documenting work in the bay, using tools like PowerPoint and phone cameras to capture information and data.
Commitment to learning (00:52:32)
The commitment to learning and investing in professional development, both for shop owners and technicians, to build a culture of learning and keep people in the industry.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

The Automotive Industry: Does the Public Really Know What We Do? [RR 836]

Carm Capriotto, AAP — Fri, 31 Mar 2023 05:15:00 +0000

Recorded Live at Vision 2023, Dave Hobbs, Scot Manna, and Eric Ziegler have an open discussion on the importance of training, leading to the question, “Does the public really know what we do?”

Watch Video Episode: HERE

Dave Hobbs, senior technical trainer and curriculum developer for Delphi Technologies. Dave’s previous episodes HERE.

Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.

Eric Ziegler, EZ Diagnostic Solutions. Eric’s previous episodes HERE.

Show Notes

“What scan tool should you buy?” Class at Vision 2023 with 6 trainers
They don’t care how much you know until they know how much you care
The outside of class experience is just as important or maybe more important. You’re going to create connections that are going to serve you for almost your entire career
As long as you continue learning, your mind stays young
You must read the service information!
The people that need the training, aren’t in the training classes.
Some people don’t go to updated training, struggle to get out of their shop, and don’t network with other shops.
How many vehicles are on the road that needs ADAS calibration? 70%?
Critical thinking is root problem solving.
The public does not know what it takes and the tireless amount of dedication to do this career.
We’re all in this industry together. If you raise the lake, everybody’s boat floats higher.
Do the job. Do the job right. Everything else will take care of itself.

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections

An Update: Mobile Diag and Training [AW 145]

Carm Capriotto, AAP — Sat, 18 Feb 2023 05:15:00 +0000

On Record with Keith Perkins. Keith has both a brick and mortar shop and mobile diagnostic vans. He discusses the future of mobile diagnostics and his perspective on our industry consolidating.

Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE.

Watch Full Video Episode HERE

Show Notes:

Vision Hi-Tech Training & Expo: https://visionkc.com/
L1training.com- membership resource https://www.l1training.com/
Future of mobile technicians? As a mobile technician, you have to have experience and tooling/software available. 10K in investment to start.
Consolidation- constant conversations. What do you want with your business? Is mobile going to be around forever?
ChatGPT is not perfect!

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

Aftermarket Radio Network

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Important Books

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Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]

Carm Capriotto, AAP — Sat, 11 Feb 2023 05:15:00 +0000

Insights to the Vision Hi-Tech & Expo Class “Which Scan Tool Should I Buy?” Saturday, March 4th 8:45 am-11:45 am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins, and Sean Tipping.

Scott Shotton, The Driveability Guys. Scott’s previous episodes HERE.

Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE.

Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.

Watch Full Video Episode HERE

Show Notes:

“Which Tool Should I Buy?” Saturday March 4th 8:45am-11:45am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins and Sean Tipping
Register Here For Vision 2023
Q&A- shop owners/managers included
Shop owners may or may not know the functionality of scan tools
Raffles

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

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Important Books

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Practicing Automotive with Heipp, Fanslow and Manna [RR 720]

Carm Capriotto, AAP — Fri, 18 Feb 2022 05:15:00 +0000

There’s nothing like hitting the record button and letting Bob Heipp, Matt Fanslow, and Scot Mana have a wide-open discussion about the automotive industry. What does it take to really fix cars? Are we doing a good job explaining it to our customers? How do other industries compare to ours? Should we really be using the term ‘diagnosing’ when what we are doing is performing tests and analyzing? My panel continues to advance the aftermarket, with great talk that will make you think. Share this with a friend.

Bob Heipp, Mobile Auto Solutions (MAS) lead tech and technician manager, based in Chicago. Listen to Bob’s previous episodes HERE

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE

Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Scot Manna, Trainer, ACDelco Technician of the Millennium

Key Talking Points

Scientific method/practices when testing problems
Undervaluing the industry- a gap of education to the customer and their vehicle
What does it take to really fix cars?
What is the image of the industry? Putting down other shops and not giving them the opportunity to correct a mistake.
“Raise the level of the lake and everyone goes higher”
Time-sensitive industry- spend more time presenting the vehicle back to the customer, what was done, what happened, etc.
“Performing tests and analyzing” instead of “diagnosing.” Diagnosing is a term for the final answer. The customer will want to know the final answer fix immediately to ease their anxiety about payment.
Entering the automotive industry- can enter without formal education
Documentation- critical medical fields keep extensive records with liability, do cars need to start having their own documentation through their lifetime? To prevent comebacks? How do you achieve that? Voice to text?
What is an average shop? Where is the bar?
Technician shortage- what is the compensation package compared to other industries
Restaurants- varying levels, how do they justify the price?

Connect with the show:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX – Now more than ever.

More Time. More Profit. Transform your shop at getshopware.com/carm