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“I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129]

Carm Capriotto, AAP — Sat, 29 Oct 2022 05:15:00 +0000

We are back at Tom Sciortino’s Total Automotive for a special Field Trip! Tracy learns how to change the oil on her car for the first time, from the guidance of automotive intern, Jay Mack. Join Tracy Capriotto as she accelerates her learning curve within the automotive industry.

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Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE

Key Talking Points

Maintenance service vs oil change
Why oil changes are important
How to change the oil
Checking tires

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My Computer Was Hacked: Now What? – Tom Sciortino [RR 764]

Carm Capriotto, AAP — Fri, 22 Jul 2022 05:15:00 +0000

How secure is your computer and internal network? Could it survive malware or a virus? For most of us, our system just runs and is out of sight, out of mind…until something happens. I’m with Tom Sciortino, a good friend and local shop owner in my hometown, and his business computer got hacked. Tom’s personal accounts were also hacked. He bought a couple of laptops he didn’t know about. Don’t let this happen to you; keep listening to find out how he discovered the hack and the changes he made to protect his network.

Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE

Key Talking Points

One of his 6 terminals was hacked in the shop. Hacker also had access to his home computer and Amazon account. Police traced recent order for 2 laptops to a home in Rochester, NY, about 80 miles away. Retrieved the laptops but couldn’t prove it was purchased by a hacker, no case can be created.
Passwords had to be locked down, and lock computer system with password protection. Google activity is monitored weekly
Have a system in place for checks and balances- when Tom first started his business he had an employee skim cash from check deposits and steal 8K in 5 weeks.
Advice- have a good relationship with your IT and bankers. Evaluate your credit card chargeback policies and fraud alerts

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Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093]

Carm Capriotto, AAP — Sat, 19 Feb 2022 05:15:00 +0000

Guest host and shop tour with Tom Sciortino, Total Automotive, Buffalo, NY discusses a once a month meeting with local independent automotive shops and vendors. Bonus: meet his intern Jaye Mack from the Big Picture Program. Listen to Tom’s other episodes HERE

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Key Talking Points

Independent Automotive Professional Service Group- grew from 5 to 15 shops collaborating together in the morning once a month with vendors and local board of educators
Looking towards more localized training together
Independent shop owners aren’t each others competition
Mural window space- worked with local vendor, used a blend of symbols and words
Involved with “Big Picture Program”- has intern 2 days a week, 9am-1pm

Visit the Big Picture Program HERE

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