Complete Car Care officially opened it’s doors on September 28, 1985. The beginnings of CCC began from Warren’s hobby, racing cars. In 1983, he was involved in a racing accident that required surgery and nearly two years of therapy and rehabilitation. Although not visible, the racing accident left him with a permanent, partial disability. Because of the restrictions from his disability, He was no longer qualified for a Class 1 commercial driver’s license. He had no job prospects. In order to survive, He began repairing vehicles in his garage. His business grew and soon a Fresno City Zoning Officer arrived at his home. Within 6 weeks, He officially opened Complete Car Care’s doors. CCC are now in its 31st year of business, all at the present location. In 2000, the company entered the California Smog Repair Program as a designated Gold Shield Station and in 2010 and it became a NAPA AutoCare Center.

The work ethic, methods, and skills developed from a highly competitive sport like auto racing is the foundation of Warren Parr‘s business for the highly competitive and challenging industry of Automotive Repair. He was fortunate enough to turn his hobby into his business and the disability never became an issue. At Complete Car Care, people don’t work on vehicles because they have to, they do it because they enjoy it and they love the challenge. Warren’s previous episodes HERE.

Key Talking Points:

• He needed to be more productive and pay his people more
  • Used training to help get there
  • He wasn’t making enough money and discovered that he needed a new labor rate on diag work 
• Diagnostics labor rates

• • Parts profit for the year and parts for year. Parts profit for every billable hour.
    • $40 + $125 is diag rate
    • Dif between the lowest-paid tech and highest $10
    • Add the $10. More expensive tech doing the job
    • $175
    • He adds his training equipment and tech cost for the year $12,000
      • Divide the hours you bill
    • He is at $182.
    • A slow miserable death
    • They start without a two-hour minimum
      • They don’t want to finish without a solution
      • If faster they will adjust
    • Challenge: The shop down the street is lower. How much time will it take him to go out of business?
• EV’s will require this hire labor rate

• Customers ask how much for the job. Rarely your labor rate.
• Engine job or rear main seal type of job. He has an Intensive Labor Rate- regular hourly rate and $40/hour for parts didn’t sell
  • Do heavy job sell customer repair part at cost and use intensive rate
  • Make the average amount on parts instead of losing money 
  • He makes an average amount or margin on expensive parts like an engine
• Every tech gets 160 hours of training per year
  • The owner needs to be in the training. If not nothing will change if there isn’t an accountability factor from the owner
  • All learn together
• Warren owns the tools. His techs do not have a tool bill

Resources:

• Thanks to Warren Parr for his contribution to the aftermarket’s premier podcast.
• Vin Waterhouse’s episode on Intensive Labor Rates HERE.
• Warren’s Pico Club Episode HERE.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
• Love what we do, buy a cup of coffee HERE.

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In    Email    Events    Speaking

Subscribe to a mobile listening app HERE.

Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

Complete Car Care officially opened it’s doors on September 28, 1985. The beginnings of CCC began from Warren’s hobby, racing cars. In 1983, he was involved in a racing accident that required surgery and nearly two years of therapy and rehabilitation. Although not visible, the racing accident left him with a permanent, partial disability. Because of the restrictions from his disability, He was no longer qualified for a Class 1 commercial driver’s license. He had no job prospects. In order to survive, He began repairing vehicles in his garage. His business grew and soon a Fresno City Zoning Officer arrived at his home. Within 6 weeks, He officially opened Complete Car Care’s doors. CCC are now in its 31st year of business, all at the present location. In 2000, the  company entered the California Smog Repair Program as a designated Gold Shield Station and in 2010 and it became a NAPA AutoCare Center.

The work ethic, methods, and skills developed from a highly competitive sport like auto racing is the foundation of Warren Parr‘s business for the highly competitive and challenging industry of Automotive Repair. He was fortunate enough to turn his hobby into his business and the disability never became an issue. At Complete Car Care, people don’t work on vehicles because they have to, they do it because they enjoy it and they love the challenge. Warren’s previous episodes HERE.

Key Talking Points:

• Pico Club started with 5 shop owners
• Warren became an advisor at Jr. College automotive program
• Discovered that the college instructor did not know how to use the scope
• A great story on the value you can bring to our education system
• Involved with 6 high schools to help mentor with their Pico Club
• A monthly club of shop owners and technicians that share Pico Scope case studies
• They are inviting students and teachers into the clubs to learn along with them
• All hands-on side by side except the newbies
• Improve productivity to improve shop to increase profits to pay more to keep talent
• The Pico club has allowed them to be more accurate and faster
• Creative new ways to use the Pico Scope
  • Blood pressure cuff around a radiator hose
  • Pressure transducer in place of the radiator cap
  • Crating a piezo sensor (knock sensor) to find rattles in the engine 
• The only limit is your imagination
• As the waveforms get collected they are sharing them in their private network
• It started for Warren at a career fair from a group of independents. They started to share waveforms among each other
• 160 hours of training per tech per year
• Email Warren:  complete_car_care@hotmail.com
• Text: 559-907-7661

Resources:

• Thanks to Warren Parr for his contribution to the aftermarket’s premier podcast.
• Vin Waterhouse’s episode on Intensive Labor Rates HERE.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
• Love what we do, buy a cup of coffee HERE.

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In    Email    Events    Speaking

Subscribe to a mobile listening app HERE.

NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.