You searched for brian walker - Remarkable Results Radio https://remarkableresults.biz/ Automotive Repair Business Success Stories Tue, 18 Aug 2026 16:12:48 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg You searched for brian walker - Remarkable Results Radio https://remarkableresults.biz/ 32 32 Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105] https://remarkableresults.biz/remarkable-results-radio-podcast/e1105/ Tue, 18 Aug 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1104/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

What if the best place to train your technicians isn’t a classroom, but your own shop?

In this episode of Remarkable Results Radio, Carm Capriotto sits down with Brandon Steckler, former Motor Age editor and industry educator, to discuss S.W.A.T. (Steckler Worldwide Automotive Technical Training and Diagnostics) and his mission to elevate automotive repair through hands-on education, diagnostic support, and a culture of continuous learning.

Brandon explains why effective training should close knowledge gaps rather than simply provide quick answers, and why shop owners should view education as an investment in their people, their business, and the entire local repair community.

What You’ll Learn

  • How S.W.A.T. combines just-in-time diagnostic support with technician training.
  • Why on-site training can create stronger technical foundations and better diagnostic habits.
  • Why shop owners shouldn’t fear inviting neighboring businesses to participate in training.
  • How collaboration between local shops can strengthen the entire automotive repair community.
  • Why technicians need to become “perpetual students” as vehicle technology continues to evolve.
  • How investing in training can improve technician confidence, productivity, and profitability.
  • Why bringing education directly into the shop can shorten the distance between learning and earning.

Great technical training doesn’t simply help a technician fix today’s vehicle. It builds the knowledge, habits, confidence, and diagnostic thinking needed for tomorrow’s challenges. Brandon’s message is clear: shops that consistently invest in education create stronger professionals, stronger teams, and a stronger industry.

Brandon Steckler, S.W.A.T Training and Diagnostics. Brandon’s previous episodes HERE.

Brandon’s Cell Phone:  1 (484) 824-4621

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498] https://remarkableresults.biz/remarkable-results-radio-podcast/a498/ Fri, 14 Aug 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a497/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

What if the best way to train an automotive team isn’t another four-hour evening class, but a few minutes of learning every day?

Carm Capriotto sits down with David Boyes, President of Today’s Class, and Brad Updegraff, owner of Dave’s Ultimate Automotive, to explore how continuous learning and gamification are creating more engaged, knowledgeable teams.

Brad shares how his seven-location operation uses Today’s Class to support ASE certification, keep experienced technicians current with rapidly changing vehicle technology, and turn training into something employees actually want to participate in.

What You’ll Learn

  • Why daily learning can be more effective than traditional after-hours training.
  • How raffles, auctions, and rewards turn training into a team-building experience.
  • How shop-versus-shop competition can create stronger teamwork than individual leaderboards.
  • How custom training content can identify knowledge gaps and strengthen advisor performance.
  • Why continuous learning is essential as vehicle technology continues to evolve.
  • What’s coming next for Today’s Class, including EV, hybrid, electrical, leadership, and financial training.

Training doesn’t have to feel like a requirement. When learning is consistent, accessible, rewarding, and connected to career growth, it can become part of the culture. Brad and David demonstrate how gamification can turn education into daily engagement while helping automotive professionals build the skills needed for the future.

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

David Boyes, President of ‘Today’s Class”  David’s previous episodes HERE

Brad Updegraff, Dave’s Ultimate Automotive, 7 locations, Austin, TX. Brad’s previous episodes HERE.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104] https://remarkableresults.biz/remarkable-results-radio-podcast/e1104/ Tue, 11 Aug 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1103/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

What happens when one of the industry’s fastest-growing events doubles its exhibit space and brings together more than 200 exhibitors, 80+ training sessions, and thousands of automotive professionals?

Carm Capriotto sits down with Ryan Ragan, Executive Director of the Automotive Service and Tire Alliance (ASTA), for a preview of the upcoming ASTA Expo in Raleigh, North Carolina. Ryan shares what makes this year’s event different, from its massive growth and unique Survivor themed networking experience to next-generation training and technology designed for today’s increasingly complex vehicles.

What You’ll Learn

  • Why the ASTA Expo has more than doubled its exhibit space to over 112,000 square feet.
  • What attendees can expect from more than 200 exhibitors and 80+ educational sessions.
  • How the Survivor themed networking activities are designed to get attendees out of their comfort zones and meeting new people.
  • How AI, virtual reality, and augmented reality are changing automotive training.
  • Why today’s automotive professionals need skills beyond turning wrenches.
  • How the event is designed to serve everyone from first-year apprentices to experienced shop owners.

The ASTA Expo is evolving alongside the automotive industry. With expanded education, emerging technology, creative networking, and opportunities to connect with professionals across the industry, the event is designed to help attendees learn, adapt, and build relationships that move the industry forward.

Exclusive $25 off your ASTA Registration with Code: Results25

Register Here: https://astausa.org/buy-expo-tickets

Ryan Ragan, Executive Director, ASTA. Listen to Ryan’s previous episodes HERE

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> Mastering Shop Flow with Online Scheduling and AI Communication [THA 497] https://remarkableresults.biz/remarkable-results-radio-podcast/a497/ Fri, 07 Aug 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a496/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

What if the key to a better customer experience wasn’t working harder, but creating better shop flow?

Murray Voth of RPM Training and shop owner Doug Brackett join Carm Capriotto to discuss how online scheduling, AI-powered communication, and intentional processes can reduce front-counter chaos while improving efficiency and customer satisfaction.

What You’ll Learn

  • Why online scheduling should function as a reservation request, not an automatic appointment.
  • How setting the “next expectation” builds customer trust and reduces anxiety.
  • Why qualifying customers helps create a better experience for everyone.
  • How AI and digital communication reduce interruptions and free advisors to build stronger relationships.
  • The operational strategies behind a calm, highly productive service counter.
  • Real-world performance metrics that demonstrate the power of better shop flow.

The best shops don’t eliminate the human touch, they eliminate unnecessary chaos. By combining clear communication, intentional scheduling, and smart technology, shop owners can create a more predictable workflow, a better customer experience, and a less stressful environment for both employees and clients.

Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net

Doug Brackett, Pro-Vitals Consulting, Downtown Automotive, Nelson, BC.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Why Employees Disengage and How Leaders Reconnect Them [RR 1103] https://remarkableresults.biz/remarkable-results-radio-podcast/e1103/ Tue, 04 Aug 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1102/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Why are so many employees disengaged at work, and what can leaders do about it?

Dr. JJ Peterson explores how business leaders can cure employee disengagement by applying the StoryBrand framework to their management style. The episode addresses a massive workplace crisis: roughly 80% to 90% of the American workforce identifies as disengaged, meaning they are stressed, disconnected, and not giving their best. Because a boss can impact an employee’s mental health even more than a therapist, Dr. Peterson argues that leaders have a profound responsibility to show up in a way that positively impacts their team.

What You’ll Learn

  • Why most employees disengage and what leaders can do to change it.
  • The four workplace character roles: Victim, Villain, Hero, and Guide.
  • Why great leaders stop trying to be the hero and instead help their employees succeed.
  • How empathy and authority work together to build trust and accountability.
  • Why people want to feel they matter more than they want to feel motivated.
  • How defining purpose and creating a shared story strengthens company culture.
  • Why repairing relationships after mistakes builds lasting trust and psychological safety.

Dr. Peterson notes that people don’t wake up wanting to be motivated; they wake up wanting to matter. Leaders must clearly communicate two things to make employees feel they matter: why the company’s work is important (e.g., alleviating severe stress for customers with broken down cars) and why the individual’s specific role in that mission is valuable. Similarly, true company culture is not about having snacks in a breakroom; it is about intentionally building a shared story where everyone knows their roles, values, and what success looks like.

Dr J.J. Peterson, https://www.drjjpeterson.com/. Listen to JJ’s other episodes HERE

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496] https://remarkableresults.biz/remarkable-results-radio-podcast/a496/ Fri, 31 Jul 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a495/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Are your customers rolling up to the counter with their vehicles already “diagnosed” by ChatGPT or Gemini?

More customers are turning to AI before they ever call your shop, using tools like ChatGPT and Gemini as the “WebMD” for their vehicles. They often arrive convinced they’ve identified the problem, making today’s service advisor responsible for validating the customer’s concerns while guiding the conversation back to proper testing and professional diagnostics.

Brian Weeks, Jon Kloosterman, and Alex Littlewood join Carm Capriotto to explore how AI is reshaping customer expectations and why the shops that thrive will be the ones that combine technology with authentic human connection.

What You’ll Learn

  • Why the “human premium” is becoming more valuable as AI-generated content grows.
  • How to respond when customers arrive with AI-generated vehicle diagnoses.
  • Why AI should automate administrative tasks, not customer relationships.
  • How AI helps service advisors and technicians become more efficient.
  • Strategies for adopting AI without overwhelming your team.
  • Why AI can reinforce the value of professional diagnostics and repair expertise.

As AI-generated content floods the internet, customers are finding it harder to separate facts from fiction. That uncertainty creates an opportunity for repair shops. AI can improve efficiency, but trust is still earned through knowledgeable people, thoughtful communication, and genuine relationships. The future belongs to shops that use AI to support the customer experience, not replace the human connection that builds lasting confidence.

Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE

Brian Weeks, ATC Auto Center, Augusta, GA. Listen to Brian’s previous episodes HERE

Alex Littlewood, Founder, ONRAMP

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102] https://remarkableresults.biz/remarkable-results-radio-podcast/e1102/ Tue, 28 Jul 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1101/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

What’s holding your shop back: your competition or your leadership?

Bill Haas of Auto Ignite Management joins Carm Capriotto to challenge shop owners to rethink leadership, accountability, and the value of their expertise. Anchored by his mantra, “If you’re not on your way, you’re in the way,” Bill discusses how complacency, avoiding difficult decisions, and failing to lead with intention can limit a shop’s success. He also shares why building a profitable, employee-focused business is essential for attracting top talent today and creating a business worth selling tomorrow.

What You’ll Learn

  • Why “specialist” better reflects today’s automotive professionals.
  • How shop owners can become the biggest obstacle to business growth.
  • Why accountability is the foundation of strong leadership.
  • How data leads to better financial and operational decisions.
  • What creates a healthy, profitable shop culture.
  • Why investing in employees increases your shop’s long-term value.

The most successful shops are led by owners who embrace accountability, value their team’s expertise, and continually invest in their people and culture. Build a business employees want to join, customers trust, and future buyers will want to own.

Bill Haas, Auto Ignite Management, Bill’s previous episodes HERE

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495] https://remarkableresults.biz/remarkable-results-radio-podcast/a495/ Fri, 24 Jul 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a494/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

What keeps customers coming back when the shop down the street is advertising lower prices?

Tom Sciortino of Total Automotive and Jeff Rudnick of Pit Crew Loyalty reveal how a well-designed loyalty program can become your shop’s competitive advantage. Drawing from Tom celebrating 40 years in business, they share how rewarding customers, celebrating milestones, and investing in the community create stronger relationships, more referrals, and sustainable growth.

What You’ll Learn

  • How customer loyalty programs increase repeat visits and average repair orders.
  • Why rewards help differentiate your shop from price-driven competitors.
  • Creative referral strategies that attract high-quality new customers.
  • How time-sensitive rewards can recover deferred work and win back inactive customers.
  • Ways to celebrate business milestones that engage employees and customers.
  • Why community involvement builds trust, loyalty, and lasting relationships.

Loyalty is more than a rewards program. When combined with meaningful community engagement and exceptional customer experiences, it becomes a powerful strategy for increasing retention, referrals, and sustainable business growth.

Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE.

Jeff Rudnick, CEO, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Beyond the Repair Order: The Strategy of Customer Loyalty [RR 1077]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1077/

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101] https://remarkableresults.biz/remarkable-results-radio-podcast/e1101/ Tue, 21 Jul 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1100/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Most auto repair shops are sitting on a goldmine of untapped revenue without realizing it.

In this episode, Carm Capriotto welcomes Jimmy Alauria of 3A Automotive & Diesel Repair to discuss how deferred work can become one of your shop’s most effective growth strategies. By pulling just two years of data from his shop’s database, he discovered $3.3 million in potential revenue from deferred services. From better customer communication to smarter follow-up systems, Jimmy explains how to turn yesterday’s declined repairs into tomorrow’s repair orders.

What You’ll Learn

  • Why your customer database is one of your shop’s most valuable assets.
  • How deferred work can create significant new revenue without increasing car count.
  • Why shops should schedule the next appointment before the customer leaves.
  • While DVIs provide excellent transparency, their primary goal should be to educate the customer and help them plan, rather than to force an immediate $5,000 repair order. Jimmy notes that customers decline work not necessarily because they lack trust, but because they need time to budge
  • How categorizing repairs by safety, reliability, maintenance, and appearance improves customer understanding.
  • Understanding the customer’s personal “car goals,” whether they love the car and want to avoid a new car payment, or they hate the car and want to trade it in, is also critical to framing recommendations effectively.
  • The shortcomings of traditional CRM follow-up systems and how AI can improve communication.
  • How AI helps prioritize repairs and translates technical repair language into customer-friendly messaging that drives response.

Deferred work isn’t lost business; it’s future opportunity. By building better follow-up processes, educating customers, and using technology to communicate more effectively, shops can strengthen relationships, improve customer retention, and unlock substantial revenue already waiting in their database.

Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494] https://remarkableresults.biz/remarkable-results-radio-podcast/a494/ Fri, 17 Jul 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a493/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

A viral social media clip about ADAS calibrations sparked thousands of comments and exposed a troubling reality: many automotive professionals still misunderstand when and why calibrations are required. In this episode, Carm Capriotto welcomes technical specialists and industry leaders Keith Perkins and Matt Fanslow to examine the industry’s response, separate fact from fiction, and explain why following OEM repair procedures is essential for both vehicle safety and professional credibility.

What You’ll Learn

  • The difference between static and dynamic ADAS calibrations, and why confusing the two leads to costly mistakes.
  • Why programming, configuration, initialization, and calibration are separate procedures with different purposes.
  • How fear of losing a sale often outweighs concerns about vehicle safety and liability.
  • The real-world consequences of skipping OEM-required calibration procedures.
  • How a properly calibrated vehicle helped protect Keith’s wife and children during a serious highway rollover crash.
  • How elevating the role of the Calibration Specialist reinforces professionalism and builds customer confidence.

ADAS calibrations are not optional add-ons or revenue generators; they are critical safety procedures designed by vehicle manufacturers to ensure advanced safety systems perform as intended. Professional repair shops protect their customers by following OEM repair information, completing every required calibration, and returning every vehicle to the road safe and ready to perform.

Why ADAS Calibrations Are Being Ignored in Auto Repair Shops [THA 484]: https://remarkableresults.biz/remarkable-results-radio-podcast/a484/

Keith Perkins, Previous episode HERE. L1 Automotive, https://www.l1diagnostics.com/, L1 Automotive Training: https://l1training.com/

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast: https://mattfanslow.captivate.fm/

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100] https://remarkableresults.biz/remarkable-results-radio-podcast/e1100/ Tue, 14 Jul 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1099/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

Building a successful auto repair business isn’t just about hiring great people; it’s about creating a culture where the right people can thrive.

In this episode of Episodic Education, Carm Capriotto welcomes Matt Lachowitzer, founder of Matt’s Automotive Center, to discuss the leadership principles that helped grow his company to 11 locations. Matt shares why protecting culture sometimes means making difficult personnel decisions, how investing in employee development fuels long-term success, and why great leaders always begin by looking in the mirror.

What You’ll Learn

  • Why one employee who doesn’t fit your culture can create organizational drag.
  • When letting go of a top performer is the best decision for your team.
  • How leaders should evaluate their own role before blaming an employee’s performance.
  • How 29-day customer follow-up calls build trust and long-term loyalty.
  • How company-wide training events reinforce culture and accelerate growth.
  • The leadership mindset required to build a business that succeeds without depending on one person.

Strong businesses are built by protecting culture, developing people, and leading with both accountability and compassion. Matt’s leadership philosophy demonstrates that long-term success comes from investing in your team, making values-based decisions, and creating an organization where everyone has the opportunity to grow.

Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> Maximizing Profit Through Effective Labor Rate Strategy [THA 493] https://remarkableresults.biz/remarkable-results-radio-podcast/a493/ Fri, 10 Jul 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a492/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Your posted labor rate may not be the labor rate you’re actually collecting, and that gap could be costing your shop thousands of dollars every month.

In this episode, Carm Capriotto is joined by Andy Adams, a shop owner and business coach, and Rob Sperring, a service manager, to explain why the Effective Labor Rate (ELR) is one of the most overlooked yet impactful performance metrics in the auto repair industry. They break down why ELR falls short, how it affects profitability, and the practical steps every shop owner can take to close the gap.

What You’ll Learn

  • What Effective Labor Rate (ELR) is and why it matters more than your posted door rate.
  • Why healthy shops should collect at least 90 percent of their posted labor rate.
  • How unbilled diagnostic time, underpriced canned jobs, and complimentary inspections reduce profitability.
  • Why excessive discounting, even with good intentions, can quietly erode your bottom line.
  • Why improving ELR creates opportunities to increase technician compensation and strengthen your business.
  • How auditing repair orders can uncover missed labor opportunities and unnecessary discounts.
  • Why updating your labor matrix and canned jobs can immediately improve financial performance.
  • How sharing KPI’s (key performance indicators) with your team builds ownership and accountability throughout the shop.

Effective Labor Rate is more than a financial matrix; it’s a direct measure of how well your shop captures the value of the work it performs. By understanding where labor revenue is being lost and making intentional operational improvements, shop owners can increase profitability, invest in their teams, and build a stronger, more sustainable business.

Rob Sperring, Grand Rapids Motorcar, Grand Rapids, MI

Andy Adams, Adams Garage, Terre Haute, IN. Coach at Repair Shop of Tomorrow

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Selling to the Curb: How AI Turned More Calls into Customers [RR 1099] https://remarkableresults.biz/remarkable-results-radio-podcast/e1099/ Tue, 07 Jul 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1098/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

What does it take to build one of the fastest-growing auto repair businesses while leveraging artificial intelligence to improve performance at every level?

In this episode, Carm Capriotto welcomes Jesse Jackson, Founder and CEO of Mango Automotive, to discuss how she scaled from zero to eight locations in less than five years. Jesse shares the leadership lessons learned through rapid growth, how custom AI tools are helping improve customer experience and operational consistency, and why she believes it’s time to rethink how independent shop owners plan their exit from the industry.

What You’ll Learn

  • How Mango Automotive expanded from a startup to eight locations through strategic acquisitions.
  • The leadership challenges that come with rapid growth and why building a corporate support team became essential.
  • The three cultural principles that drive employee engagement: never yell, bonus well, and have fun.
  • How AI is being used to measure standard operating procedures and improve accountability.
  • Why analyzing phone conversations with AI helps advisors convert more callers into customers.
  • How providing realistic price ranges over the phone can improve appointment conversion rates.
  • How AI-driven follow-up processes dramatically increased maintenance rebooking rates.
  • Practical ways any shop owner can use tools like ChatGPT or Claude to evaluate service advisor performance without spending hours reviewing phone calls.
  • Why thousands of shop owners approaching retirement may be leaving significant business value on the table.
  • How Jesse’s cooperative exit model could help independent shop owners achieve substantially higher business valuations than traditional private equity acquisitions.

Artificial intelligence isn’t replacing great leadership; it’s making great operators even better. Combined with a strong culture, measurable processes, and innovative thinking about business ownership, AI can help repair shops improve customer experience, scale more effectively, and create greater long-term value for both.

Jesse Jackson, CEO, Mango Automotive, 8 locations

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492] https://remarkableresults.biz/remarkable-results-radio-podcast/a492/ Fri, 03 Jul 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a491/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Artificial intelligence is rapidly changing how consumers search for auto repair services, and shop owners who don’t adapt risk becoming invisible online.

Carm Capriotto welcomes Heather Myers, Chief Technology Officer at KUKUI, and Connor Tracy, Director of Partner Development at KUKUI, to explain how AI-powered search is transforming local marketing. They separate fact from fiction, share practical strategies for improving AI visibility, and explain why strong marketing fundamentals remain the key to long-term success.

What You’ll Learn

  • Why optimizing your Google Business Profile remains the most important step for local AI search visibility.
  • How AI platforms like ChatGPT and Google’s Gemini use consistent business listings to recommend local repair shops.
  • Why maintaining accurate Name, Address, and Phone (NAP) information across online directories is more critical than ever.
  • How AI now crawls social media platforms for business information and why authentic, human-created content improves discoverability.
  • What “Google jail” is, how AI is filtering reviews, and why violating Google’s review policies can seriously damage your online presence.
  • Why review gating and incentivized reviews can put your business at risk.
  • How to use AI effectively by following the principle of “trust but verify.”
  • Why better prompting leads to better AI-generated results and how to avoid incomplete or misleading responses.

AI is changing the way customers find and evaluate repair shops, but success still depends on the fundamentals. Accurate business listings, a well-maintained Google Business Profile, authentic content, ethical review practices, and thoughtful use of AI tools will position your shop to earn trust, improve visibility, and convert online searches into paying customers.

Heather Myers, Chief Technology Officer at KUKUI

Connor Tracy, Director of Partner Development at KUKUI, Listen to Connor’s other episodes HERE

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098] https://remarkableresults.biz/remarkable-results-radio-podcast/e1098/ Tue, 30 Jun 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1097/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video EpisodeWhat if your shop operated like a championship team, where everyone knew the score and was motivated to win together?

Gerry Frank, business coach and former shop owner of 35 years, joins Carm Capriotto to explain how gamification can transform an auto repair business by increasing profitability, accountability, and employee engagement. Rather than relying on pressure or incentives alone, Gerry shares a practical system that turns daily performance into a shared game built around visibility, ownership, and teamwork.

What You’ll Learn

  • Why diagnosing the real business problem is more important than applying quick fixes.
  • How visible scoreboards create accountability and keep the entire team focused on shared goals.
  • Why technicians and service advisors should update their own scores instead of management.
  • Which key performance indicators matter most, including car count, billable hours, margins, and hours presented.
  • Why aligning the front and back of the shop creates stronger teamwork and better customer outcomes.
  • How storytelling helps employees understand the importance behind the numbers.
  • A leadership approach that improves performance by focusing on results instead of criticizing people.

Gamification isn’t about making work feel like a game, it’s about giving every employee clear goals, measurable results, and ownership of their performance. When leaders diagnose problems correctly, track meaningful metrics, and connect the numbers to a larger purpose, they create a culture where accountability, engagement, and profitability naturally grow. Gerry Frank, former shop owner, trainer and coach for Maverick Shop Owners Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download ‘Words That Work – The Service Advisor’s Complete Phone Scripts Playbook at https://serviceadvisortraining.com/ Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-careNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

SPONSOR: NAPA Auto Care

Connect with the Podcast:

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