JJ Greenfield from JJ Auto Care, Jacksonville, FL. Link to his previous episodes HERE

Kelly Michel from Kelly’s Auto Repair, Dunnellon, FL

Key Talking Points

• Providing a comfortable break room- a clean area for eating breakfast or lunches. Tables, and chairs. Stocked fridge, microwave etc.
• Providing lunches once a week or once a month- eating together is actually a hidden team-building exercise without the actual meeting event. Social atmosphere and friend basis instead of coworkers in the shop.
• The world will wait while everyone eats lunch- consider closing shop for an hour to provide a break for your employees
• Technician bathroom- air-conditioned with shower. Give your techs the opportunity to cool off or get ready for an appointment after work.
• Embroidered towels for each technician- JJ launders them weekly himself
• JJ has cocktail hour Friday evenings
• Kelly added a bathroom and shower when he was renovating an office for his wife- he also redid the breakroom with drywall, table, chairs, pizza plate, TV, fridge etc
• Celebrate employee wins- Kelly got a cake for when his tech received ASE master technician certification
• Kelly lowered the temperature of the building by having a protective coating applied to reflect the sun
• Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
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The Panel:

• Rachel Wacha, City Auto Repair, Gainesville, FL, Board of ASA Florida
• Tom Ham, Autocentric, Grand Rapids, MI and Automotive Management Network
• JJ Greenfield from JJ Auto Care, Jacksonville, FL

Discussion points:

• Retirement – a good or bad idea
• Work environment
• Virtual Service Advisor
• Customer’s with their own parts
• Fire a customer

• Guest host JJ Greenfield from JJ Auto Care, Jacksonville, FL on Employee Engagement
• Virtual Shop Tour at JJ Auto Care, Jacksonville, FL
• Trivia. When did the first gas gauge arrive?
• Your Fortune

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first.  By always innovating, Dorman has led the way in growing the aftermarket.  Here you will see a few examples of a Dorman OE Fix.  An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it.  Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money.  Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour