Thanks to our Partner, NAPA Auto Care

Tune in to hear how mother-daughter duo Kathleen Callahan and Delaney Jarosik navigate their professional and personal lives and the valuable lessons they’ve learned along the way.

This episode is a testament to the power of collaboration, mentorship, and the unique dynamics of a mother-daughter partnership in the business world. Whether you’re looking for professional insights, personal growth tips, or just a dose of inspiration, this conversation has something for everyone.

Kathleen Callahan, Xpertech Auto Repair, Englewood, FL. Kathleen’s previous episodes HERE

Show Notes

• Watch Full Video Episode
• MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
• Keynote Speaker Experience (00:00:31)
• Dynamic Working Relationship (00:01:04)
• Organizational Skills (00:01:12)
• Event Planning Insights (00:03:00)
• Female Representation in Industry (00:04:14)
• Interviewing CEOs (00:05:44)
• Shopping Adventures (00:07:00)
• Learning from Each Other (00:08:18)
• Wardrobe Organization (00:09:22)
• Mother-Daughter Mentorship (00:11:21)
• Dressing for Success (00:14:52)
• Work-Life Balance (00:15:52)
• Reflection on Life Milestones (16:42)
• Residual COVID Discussions (16:54)
• Therapy and Self-Care (19:10)
• Solo Vacation Experience (19:40)
• Mother-Daughter Working Dynamics (20:58)
• Surprise Birthday Party (22:10)
• Superpowers of Joy and Incognito (24:14)
• Communication Styles and Energy (25:51)
• Public Speaking Aspirations (28:25)
• Dynamic Duo Relationship (30:17)
• Evolution of Working Together (31:48)
• Naming Roombas (33:10)

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

We are dropping topics on Hybrid repair and marketing, building technician training resumes, avoiding a viral social goof, customer ADAS training, and communication tactics among other



Kathleen Jarosik began her career in the automotive field in late 2003 after relocating from Florida’s Atlantic Coast to the beautiful Gulf Coast with her family. She started working at Xpertech Auto Repair shop while also staying home part-time with her two, now teenage daughters. Without any automotive experience, she spent much of her time in the background, managing payroll, accounts payable and paperwork associated with the operations of the business. After divorcing in 2009, and only 6 years of shop experience under her belt, she purchased full ownership of her shop from her former husband and began to run it as her own.

Kathleen made 3 pivotal decisions that have since changed her life; becoming a Napa Auto Care center and utilizing their extensive benefit and training network to learn and grow in the industry, finding a business coach; Repair Shop of Tomorrow, to further educate her in marketing, operations, and efficiency, and becoming a member of Women in Auto Care where she has learned the importance of encouraging and empowering others to strive for excellence in this incredible industry. She is very involved in the leadership and volunteering initiatives in her local community and aims to increase awareness and spark interest in choosing a career in the automotive field for young women.

Kathleen was honored as the Female Shop Owner of the Year 2018 from Women In Autocare. Listen to Kathleen’s previous episodes HERE.

Brent Robinson, Co-owner with his brother Brian in Snellville Auto Center, Snellville, GA and Loganville Auto Center, in Loganville, GA

Kurt Valvis, Co-Owner, Guys Foreign Car Repair, Metairie, LA. After graduating from LSU, Kurt moved back to his hometown of New Orleans to join the family business. Working with his father (Guy) at Guy’s Foreign & Domestic Auto Repair was the best career decision he’s ever made. Kurt is very involved in the local NAPA Business Development Group, along with many charities around the city. When he isn’t working, you can find Kurt tailgating for Saints or LSU games, attending one of the hundred local New Orleans festivals, or preparing for Mardi Gras season!

 

Key Talking Points:

• Hybrid/Electric
  • Get training
  • Market your new talent
• Training for technicians
  • Access to manufacture sites
  • Create a training resume for your technicians. A spreadsheet that shows tech in the row and the class in the column. Checkmark so you can see who is all on the same page and getting the training you need for your shop. Look for weaknesses and get that class set up through your supplier or online
• Avoid anything that would become a negative viral social media goof
  • You cannot afford being plastered over social media
  • Your review ratings will tank
  • Your team is always representing the business
    • They need to understand they are ambassadors of your business
  • Careful of dashcams in a customer vehicle, they can record what you say and do when you in the vehicle
• Your supplier may have an online resume
• Digital Vehicle Inspections important going forward to build honest, and trust with the customer on the needs of the vehicle.
• Your customer is driving an ADAS equipped vehicle and may not have a clue how it works and what it is about
  • Provide ADAS ‘New Tech’ training for your customers. Keep them in the fold with their new customer
  • Help your customers learn their navigation and blue tooth systems as a start. You are the expert; always.
• Communication to team and customers is a critical need
  • Everyone on the same page
  • Listening to the customers will become a competitive advantage
  • Find the best way to communicate with your team or your customer
    • Ask how they prefer to communicate
      • Texting, Email, Call

Resources:

• A special thanks to Kathleen Jarosik, Brent Robinson, and Kurt Valvis for their contribution to the aftermarket.
• Books Page HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

• Sweltering Heat and what she does to keep ‘cool’ in the shop to keep production high
• She uses ‘swamp coolers’ to bring the temp down.
  • So hot that these coolers are not getting the job done
• Slow time in Florida because of snowbirds have gone home
• Business is good in spite of that
• Kathleen sees a lot of electrical and battery work because of the heat
• Air-conditioning at this time of the year is in her top two or three repairs
• She invites the customer in the shop area to review their DVI and discuss estimates with a counter and dual screen computer.
  • Increases intimacy with the problem and the vehicle

WATCH VIDEO HERE



Your Learning Curve Never Sounded This Good

The Panel:

Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home.  Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout

Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years.  She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process.

In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE.

Kathleen Jarosik began her career in the automotive field in late 2003 after relocating from Florida’s Atlantic Coast to the beautiful Gulf Coast with her family. She started working at Xpertech Auto Repair shop while also staying home part-time with her two, now teenage daughters. Without any automotive experience, she spent much of her time in the background, managing payroll, accounts payable and paperwork associated with the operations of the business. After divorcing in 2009, and only 6 years of shop experience under her belt, she purchased full ownership of her shop from her former husband and began to run it as her own.

Kathleen made 3 pivotal decisions that have since changed her life; becoming a Napa Auto Care center and utilizing their extensive benefit and training network to learn and grow in the industry, finding a business coach; Repair Shop of Tomorrow, to further educate her in marketing, operations, and efficiency, and becoming a member of Women in Auto Care where she has learned the importance of encouraging and empowering others to strive for excellence in this incredible industry. She is very involved in the leadership and volunteering initiatives in her local community and aims to increase awareness and spark interest in choosing a career in the automotive field for young women.

Kathleen was honored as the Female Shop Owner of the Year 2018 from Women In Autocare. Listen to Kathleen’s previous episodes HERE.

Jonathan Ortiz is the son of Foreign Affairs Auto’s founders Frank and Gloria Ortiz. He has an MBA from Northeastern Boston and is currently the general manager of the shop. He is the brother of the two-time Olympic soccer player, Melissa Ortiz and she works in the marketing department. His passion is customer service and he got this passion to serve from his family. His family created the culture of giving what you can. He is joined by a talented team of managers, technicians, and service staff. Find Jonathan’s other episodes HERE.

Key Talking Points:

• Shops percent of women customers ranges from 50% to 70%. Depends on demographics and geographic in their marketplace. Even the average age plays a factor.
• Jonathan says females can be more loyal
  • It can come down to an emotional relationship of trust. Also applies to male customers
  • When female customers find trust they come back time and again.
  • Women are more relational than men.
• They want to go with a place where they feel safe, that they are understood and they are values and the relationship is built from there.
• The environment is key
  • Like a home living room.
  • Less automotive like advertisements in the lobby.
  • Customer needs to feel it is a very clean and inviting environment. Not a car repair shop.
  • Fragrant that doesn’t smell like a shop
  • Amenities:
    • Coffee, water, snacks, flowers, female-friendly magazines wifi, cell phone chargers
    • Kim has essential oils going.
  • Create a WOW factor something so different and unexpected.
• Being transparent than ever. DVI has been large support in creating transparency.
• Many women customers may come in with a high level of anxiety if a vehicle problem has interrupted their day.
• It can be easier for a female service advisor to build a transparent relationship with a female customer.
• Females will more often give a personal referral.
• Know who your customer is before you decide to hire a woman. If you are a speed shop or a 4×4 shop you may make a mistake with a women service adviser unless the experience. If your shop demographics fits a woman service advisor profile you need to consider a woman on your counter in some capacity.
• What percent of women and men are following your social pages and consider the strategy you have to appeal to your audience or build a segment.
• Celebrate the wins in your teams’ Babies, marriages, and/or anniversaries. Including holidays and even recipes.
  • Clients want to know about the team and the family environment in your shop.
  • Real people with real lives.
• The CEO’s job is to get the phone to ring. Managing your marketing and social media is an important responsibility and at the core of your business is to help people and build relationships through your team.
• Every month there is a holiday and you can weave that theme into your social media or your special touch at your counter.
• Always consider that every day has a ‘special day tag’ that you can develop a theme around such as national donut day!
• Exceptional customer experience is a minimum standard today.
• Building long term relationships will keep your customers loyal for life.
• Treat your women customers as the decision maker that she is.
• Male customers will explore other opportunities and may not be as loyal.
• Remember the never says:
  • Sweetie, sweetheart, darling. Maybe meant well but said in the right way it voids your conversation and will be construed as talking down.
  • Do you want me to talk to your husband?
  • Unless she defers your women customer is the decision maker.
  • Calendars from the tool trucks need to be removed from the premises. It is not appropriate along with language.
• Your women customer wants to know if it is safe.

Resources:

• A special thanks to  Kim Auernheimer, Kathleen Jarosik and Jonathan Ortiz for their contribution to the aftermarket.
• Books Page HERE
• Zimmerman’s Automotive website HERE.
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

Subscribe to a mobile listening app HERE.

Subscribe to a mobile listening app HERE.

Women In Auto Care (WIAC) 2018 Honorees!

Auto Care Woman of the Year: Dawn Zieren, SVP Global & Strategic Initiatives, The NPD Group

Dawn Zieren is an energetic and passionate leader with over two decades of commitment to the automotive aftermarket industry. She served as president of The NPD’s Group’s Automotive Aftermarket practice for nearly nine years, and in 2018 assumed her current role as NPD’s Senior Vice President of Global and Strategic Initiatives. While supporting NPD’s corporate cross-practice initiatives, Dawn continues to be strategically involved in the auto industry. She lends her second nature knowledge of the market as the company evaluates expanding its aftermarket services globally.

Through Dawn’s dedication to best-in-class client and retailer partnerships and a strong collaboration with the Auto Care Association, NPD developed and expanded its aftermarket Point-of-Sale data model, which grew from four retailers and 8,000 doors in 2001 to 13 retailers and over 25,000 doors today, leading to unprecedented market coverage for the industry. She also spearheaded the development of a syndicated consumer tracking service, providing visibility into the Do-it-Yourself and Do-it-for-Me consumer demographics, purchase behaviors and attitudes toward automotive products. The combination of retail Point-of-Sale data and consumer insights has allowed for a holistic view of the industry. Today, numerous manufacturers and retailers rely on NPD’s information and expertise to help drive their business.

Dawn has been an active and passionate mentor, strongly influencing future female executives through leading by example in her role at NPD, and serving on the Board of Directors as Membership Chair of Women in Auto Care. Investing in others and their career development is what motivates and excites her.

Dawn has been a speaker at various events including Women in Auto Care conferences, the Auto Care Association’s Leadership Days, and at the University of Houston. She previously served on the Board of Directors and is a past president of the American Marketing Association. Listen to Dawn’s previous episodes HERE.

Female Shop Owner of the Year: Kathleen Jarosik, Owner, Xpertech Auto Repair

Kathleen began her career in the automotive field in late 2003 after relocating from Florida’s Atlantic Coast to the beautiful Gulf Coast with her family. She started working at Xpertech Auto Repair shop while also staying home part-time with her two, now teenage daughters. Without any automotive experience, she spent much of her time in the background, managing payroll, accounts payable and paperwork associated with the operations of the business. After divorcing in 2009, and only 6 years of shop experience under her belt, she purchased full ownership of her shop from her former husband and began to run it as her own. She made 3 pivotal decisions that have since changed her life; becoming a Napa Auto Care center and utilizing their extensive benefit and training network to learn and grow in the industry, finding a business coach; Repair Shop of Tomorrow, to further educate her in marketing, operations, and efficiency, and becoming a member of Women in Auto Care where she has learned the importance of encouraging and empowering others to strive for excellence in this incredible industry. She is very involved in the leadership and volunteering initiatives in her local community and aims to increase awareness and spark interest in choosing a career in the automotive field for young women. Listen to Kathleen’s previous episodes HERE.

Auto Care Woman of Excellence: Nicole Huard, Manager, Category Management and Consumer Insights, Robert Bosch LLC

Nicole Huard is a native of the Chicago area, where she has built an accomplished career with The Bosch Group, a leading global supplier of technology and services.

Nicole currently heads the Category Management and Consumer Insights initiatives for the Bosch Aftermarket North American division and provides insights and guidance on Category Management activities for global counterparts. Prior to her career at Bosch, she worked in various sales and marketing roles at Newell Brands and Walgreens.

Nicole has a passion for recruiting and developing women within the Auto Care industry. She is a founding member of the Women@Bosch business resource group in North America, with over 1,500 members. Women@Bosch helps promote gender diversity and inclusion while focusing on recruitment, retention and professional development of women at Bosch. The group aims to educate and empower all associates on current gender diversity issues in the workplace.

Nicole is an active member of the Auto Care Association and currently serves as the Chair of the Auto Care Category Management Committee. She is also a member of Women in Auto Care and YANG. 

Tammy Techlenburg

• The Vice-President of Global Sales and Marketing Operations for Spectrum Brands.
• President of Women In Auto Care
• Tammy’s previous episodes HERE.

Key Talking Points:

• Women in Autocare   
  • Officially a community within Autocare
  • Recognized as lifelong trustee for University of Aftermarket Foundation- Giving away $100,000 in scholarships
• Mentor program for women in Autocare
  • Now 30% women in auto care industry- women in tune with helping other women   
  • Creating a network and retain women in the industry
  • Mentoring used for connection, accountability, perspective and reaching goals
  • Nurture during difficulties and celebrating each other’s wins
• Women at Bosch Network
  • Over 1,500 members
• Category management- collecting data
  • Collaboration between manufacturer and retailer
  • Better understand market trends,
  • Enhance selling environment for both customers and suppliers
  • All data is protected- aggregated
• Future look
  • Create a constant culture of learning with changing technology

Resources:

• Thanks to Dawn Zieren, Kathleen Jarosik, Nicole Huard, and Tammy Techlenburg for their contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email    Events    Speaking

This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

BIO:

Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home.  Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout

Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years.  She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process.

In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE.

Kathleen Jarosik from Xpertech Auto Repair in Englewood, FL, began her career in the automotive field in late 2003 when she and her husband decided to purchase their own shop and relocate from Florida’s Atlantic Coast to the beautiful Gulf Coast.

Kathleen spent much of her time in the background, managing the payroll, accounts payable and paperwork. She was involved with the operations of the business as well as being a part-time stay at home mom to her two daughters, who are now 16 and 12.

In 2009, after divorcing, Kathleen purchased the shop from her former husband and began to run it as her own. Shortly afterward, she became a Napa Auto Care center and utilized their extensive benefit and training network to learn and grow her business.

Looking back, Kathleen believes her NAPA decision was one of the most pivotal business decisions she has made to date. The benefits have been game changers and over the years have taught her how to become a better manager, leader, and steward in her community. In 2015, Kathleen became an ASE certified Service Consultant (C1).

Her shop had shown consistent growth of around 5% year to year but since partnering with her business coach she has increased considerably more than 10% each year.

Kathleen looks forward to becoming more involved in the industry as a whole as well as continuing to run her repair shop and being involved in more community activities in her town. Listen to Kathleen’s Episodes HERE.

Key Talking Points

• Find harmony between home and shop. Each area prospers if there is harmony in your life.
• Delegation
  • Let your people do what they were hired to do.
  • Get your people to ‘discover their strengths’
  • Kim is not calling the shop when she travels. It took a long time to get there, but she knows that is important to allow your team to blossom and flourish that also builds scale in your business.
  • Kim has gotten to the level that they can stop working 12 hour days and start working ‘part-time’. She still has guild being away from the shop.
• These shop owners are all mothers and the challenge to wear the mom hat, the parent hat and the business owner hat is hard work.
• Every business goes through stages and a big factor in that growth is having the right people on your team.
• Each of these women has a business coach that helped guide them through change and continuous success.
• What’s working?
  • Culture.
  • People’s dedication.
  • Strong systems and processes allow you to scale and deliver a consistently exceptional customer experience.
• Go back and visit your excitement when you started. Find that mindset. Market like you are new business.
  • Celebrate your wins.
• Embrace the changes that are coming.
• Was there a turning point in your business that made a difference.
  • Maryann. She wanted her business to be sustainable.
    • In the beginning just being able to take a paycheck home was a challenge, but keeping an eye on the goal will help you make important decisions to grow and sustain the business.
  • Kathleen. She hired a business coach who gave her the courage to step forward. She did a women’s car care clinic that ultimately led to her first Women In Auto Care meeting. That is when she realized she was not a unicorn and there were other female shop owners that inspired her.
    • Reach out and find a mentor.
    • Communicate with your team. Both ways. They need to understand your vision and you need to understand their life and goals.
  • Kim. Went to her first WorldPac training expo when she was in a tough financial situation. A light bulb came on. She is naturally competitive so she and her husband Rob decided they were going to be one of the best shops in the United States.
    • Being the best is a state of mind.
• Building your culture
  • Maryann. It started with building their core values.
    • No one was going to care more about the customer than them. It was part of their brand.
    • You act according to your beliefs (core values)
    • Develop your team.
  • Kim. It starts with you.
    • It will become contagious.
    • She dressed for success every day.
    • Create your vision and share it with everyone.
    • Get help. Networking. 20 group. Business Coach. CEO training.
  • Get involved to solve your problems through networking and gaining knowledge.
  • Some shop owners don’t know what they don’t know.
  • Kathleen had an eye-opening that she did not have to stand inside her box. Once she stepped out her business blossomed.
  • Maryann says it starts with self-assurance.
    • Your own confidence
• Join associations to build your support network
• Encourage the next generation. Help them.

Other Resources:

Patrick McHugh Episode Mentioned (Pivot)

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email    Events    Speaking

This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

Kathleen Jarosik from Xpertech Auto Repair in Englewood, FL, began her career in the automotive field in late 2003 when she and her husband decided to purchase their own shop and relocate from Florida’s Atlantic Coast to the beautiful Gulf Coast.

Kathleen spent much of her time in the background, managing the payroll, accounts payable and paperwork. She was involved with the operations of the business as well as being a part-time stay at home mom to her two daughters, who are now 16 and 12.

In 2009, after divorcing, Kathleen purchased the shop from her former husband and began to run it as her own. Shortly afterward, she became a Napa Auto Care center and utilized their extensive benefit and training network to learn and grow her business.

Looking back, Kathleen believes her NAPA decision was one of the most pivotal business decisions she has made to date. The benefits have been game changers and over the years have taught her how to become a better manager, leader and steward in her community. In 2015, Kathleen became an ASE certified Service Consultant (C1).

Her shop had shown consistent growth of around 5% year to year but since partnering with her business coach she has increased considerably more than 10% each year.

Kathleen looks forward to becoming more involved in the industry as a whole as well as continuing to run her repair shop and being involved in more community activities in her town.

Talking points:

• Women’s board meeting in 2015 was a milestone for her.
• Kathleen works hard to build the reputation of the shop.
• Explains her change from working in the business to working on it.
• Working to improve on ARO.
• When the snowbirds head north in Spring her business changes.
• Worked hard to improve her customer waiting environment.
• Kathleen has a goal to be a shop coach.
• She is a big marketer and shares her tools.
• She is about getting up and fighting for it.

Xpertech Auto Repair Website

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email    Events    Speaking

This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

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