You searched for wagg - Remarkable Results Radio https://remarkableresults.biz/ Auto Repair Business Success Stories Fri, 10 Apr 2026 18:30:03 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg You searched for wagg - Remarkable Results Radio https://remarkableresults.biz/ 32 32 How to Get Unstuck When Your Auto Repair Business Stops Growing [THA 480] https://remarkableresults.biz/remarkable-results-radio-podcast/a480/ Fri, 10 Apr 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a479/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

In this episode of the Town Hall Academy, host Carm Capriotto is joined by Matt Wagg and Shiju Thomas to tackle a common challenge in the automotive repair industry: getting “unstuck.” The conversation focuses on breaking through growth plateaus by sharpening leadership, building a meaningful culture, and committing to continuous employee development.

Leadership & Accountability

  • Growth stalls when tenure is valued over performance
  • Not every team member will grow with the business
  • Leaders must make tough calls and avoid carrying “dead weight.”
  • Practice radical candor: honest conversations build trust
  • Self-awareness is critical; seek outside accountability (coaches/peers)

Culture & Development

  • Culture must be intentional and tangible, not just social events
  • Built through aligned hiring and shared values
  • Reinforced with tools like assessments, training, and team learning
  • Continuous education prepares teams for evolving vehicle technology
  • A learning culture attracts higher-level talent

Embracing Being “Stuck”

  • Feeling stuck often signals ambition and growth
  • Indicates you’re pushing into new challenges
  • Clear personal and business goals provide direction
  • Without clarity, the business risks drifting without purpose

Ultimately, getting unstuck isn’t about quick fixes; it’s about honest reflection, intentional leadership, and a commitment to growth. The shops that move forward are led by people willing to have the hard conversations, invest in their teams, and take ownership of what needs to change. If you’re feeling stuck, take it as a signal, not a setback, and use it as the catalyst to refocus, realign, and lead your business to the next level.

Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE. Matt’s previous episodes HERE

Shiju Thomas, Hotchkiss Auto Repair, Denver, CO. Shiju’s previous episodes HERE

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

 

 

]]> The Silent Profit Killer: Inconsistent Processes [THA 452] https://remarkableresults.biz/remarkable-results-radio-podcast/a452/ Fri, 26 Sep 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a450/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Bill Haas of Auto Ignite Management and Matt Wagg of Accelerated Diagnostics and Automotive, who also coaches with Auto Ignite, dive deep into a topic often overlooked yet critically important for automotive repair shops: the power of robust systems and processes.

Too many shops rely on inconsistent, informal methods of “this is how we did it yesterday.” The result? Fluctuating outcomes, missed opportunities, and daily frustration. Imagine four technicians completing a Digital Vehicle Inspection (DVI) in four different ways, which can be confusing for staff, stressful for owners, and costly for customers. The solution is a unified process that everyone follows to deliver consistent results. “Without systems, the owner becomes the system.” Every decision rests on the owner’s shoulders, trapping them in the daily grind.  Leaders must shift from being “needed” to being “required”: their role is to create the environment for success, not micromanage.

  • Systems Win Wars: As Carm Capriotto said, strong systems are the foundation of a profitable and enjoyable business.
  • Breaking Free from Chaos: Inconsistent methods (“this is how we did it yesterday”) lead to stress, missed opportunities, and fluctuating results.
  • The Owner’s Dilemma: Without systems, the owner becomes the system. Matt Wagg’s injury showed the necessity of trusting people and processes.
  • Profit Through Process: Profitability is tied directly to defined, repeatable steps. Systems also eliminate business “friction” and make operations easier.
  • Key Benefits of Documented Processes: Faster, smoother training & onboarding. Clear accountability for both staff and owners. Ongoing continuous improvement to adapt and grow
  • Empower Your Team: Trust the people you’ve hired. Give them processes and training, then step back. Empowered teams drive success, customer satisfaction, and owner freedom.

Takeaway: Strong systems aren’t just about profit; they create happier teams, better customer experiences, and sustainable growth.

Bill Haas, Auto Ignite Management, Bill’s previous episodes HERE
Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE. Matt’s previous episodes HERE

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

 

 

]]> The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449] https://remarkableresults.biz/remarkable-results-radio-podcast/a449/ Fri, 05 Sep 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a448/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

This episode is all about transformation: how coaching, mindset shifts, and strategic decisions can take a shop from survival mode to real growth. Matt Wagg opens up about his journey from being coached by Bill Haas to becoming a coach himself, and the lessons learned along the way about leadership, profit, and purpose.

Watch Full Video Episode

Key Takeaways:

  • Coaching Works: It paid for itself almost immediately and pushed Matt into changes that fueled growth.

  • Listen for Real: True success starts with listening, not just to reply, but to understand.

  • Differentiate Everything: Even oil changes can be a premium service when properly communicated.

  • Profit Fuels Growth: Embrace profitability to invest in tools, reward your team, and scale.

  • Owner’s Mindset: Step out of the bays and into leadership with a clear job description.

  • Leadership = Responsibility: Owners carry the weight of their team’s livelihoods—accountability matters.

  • Teaching to Learn: Coaching others deepened Matt’s own understanding and perspective.

And this is only Part 1! Next time, we’ll dive into systems—because “systems win wars.”

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

]]> Shop Owner Mastermind [THA 373] https://remarkableresults.biz/remarkable-results-radio-podcast/a373/ Thu, 28 Mar 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a372/

In this Mastermind style podcast episode of the Aftermarket Radio Network’s Town Hall Academy, host Carm Capriotto discuss the significance of training, customer loyalty, and the challenges of business expansion. Matt Wagg, AJ Nealy, and John Long share their experiences investing in their teams’ development, creating memorable customer experiences, and the personal growth required for successful leadership. They also delve into the complexities of scaling from a single shop to multiple locations, discussing the importance of readiness, strategic planning, and learning from both successes and failures in the expansion process.

Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE

AJ Nealey, Nealey Auto and Tire, 5 Locations, Edgewater, Deale, Owings, Pasadena, and Rockville, MD

John Long, Total True Automotive, 3 Location MSO, Shertz, and New Braunfels, TX

Show Notes:

  • Watch Full Video Episode
  • Matt Wagg’s journey (00:00:39) Matt Wagg shares his journey into the shop business, including his business plan and speaking at a college.
  • AJ Nealy’s experience with the podcast (00:01:08) AJ Nealy discusses his experience with the podcast and his approach to business.
  • Earning customer loyalty (00:05:14) The panel discusses the importance of earning customer loyalty and creating memorable experiences.
  • Creating a positive customer experience (00:07:08) The panel talks about creating a positive customer experience and the importance of communication.
  • Unexpected extras for customers (00:10:13) John Long shares examples of unexpected extras for customers, such as giving out stuffed animals and matchbox cars.
  • Investment in training and loyalty (00:13:33) AJ Nealy and Matt Wagg discuss the investment in training and the impact on employee loyalty.
  • The impact of closing for training (00:15:46) The positive impact of closing for training on staff and customer perception.
  • Empowering employees through training (00:16:45) The importance of empowering employees through training and the impact on customer and employee satisfaction.
  • The importance of operational excellence (00:22:23) The focus on operational excellence, cross-training, and creating a consistent guest experience.
  • Leadership and business growth challenges (00:26:12) Challenges faced in leadership, business growth, and the need for personal and professional development.
  • Adapting to leadership role and business redefinition (00:28:02) The need for redefining the role as a leader, making difficult choices, and redefining business operations.
  • Growth and future business plan (00:31:29) Discussion on surpassing business plan goals, the need to plan for the future, and the desire to spread skills to the community.
  • The feeling of going from 1 to 2 (00:32:09) Exploring the decision to expand from one to multiple stores and the passion and drive required.
  • Preparation and access to capital (00:32:37) The importance of being ready with processes, systems, and access to capital before expanding to multiple locations.
  • Different approaches to expansion (00:34:23) Considerations and challenges of different approaches to expanding, such as new build, brownfield, or acquisition.
  • Challenges and surprises in expansion (00:37:06) Challenges faced in opening new locations, including marketing, demographics, and unexpected surprises.
  • Learning from mistakes and failures (00:39:53) The importance of learning from mistakes and failures in the process of expanding and growing the business.
  • Adapting to different store cultures (00:42:42) Understanding the differences in store cultures and leadership styles as businesses expand to multiple locations.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

]]> Surviving a Health Scare [THA 316] https://remarkableresults.biz/remarkable-results-radio-podcast/a316/ Thu, 23 Feb 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a316
You never know when something can and will happen to your health. Do you have a written contingency plan in place for your family and business? Are you maintaining your body like you teach your customers to maintain their vehicle? Join 3 shop owners as they discuss personal health scares, outcomes, preventions, and planning for if and when something happens.

Watch Episode HERE

Eric Henley, owner of H-Teck Auto Care in Gray, TN. Listen to Eric’s previous episodes HERE 

Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE, Matt’s previous episodes HERE

Al Wright, John’s Automotive, Cedar Rapids, IA. Al’s previous episodes HERE

Show Notes:

  • You must have the right people in the right places for your business at all times.
  • Let your people lead, trust them and empower them.
  • Stress- leave your work at work.
  • Have a contingency plan, who will do what if something happens and how will they do it. Empower your people to make calls and decisions in your absence. Train them on what and how to do things. Make sure they understand the mission and goals of the business and how it relates to each and every one of them. 
  • Listen to your body
  • A lot of people wait until they have health issues before going to the doctor. We should maintain our bodies like we teach our customers to maintain their vehicles. Regular annual checkups are a great way of catching things before it is too late. Take care of your health and deal with stress in a positive, helpful way.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Connect with the Podcast

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Support our partners:

 

 

 


]]> Why Do a Repair Order Audit? [THA 286] https://remarkableresults.biz/remarkable-results-radio-podcast/a286/ Thu, 28 Jul 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a286

Are you chasing the KPI’s in your business without pausing and diving into what creates those Key Performance Metrics? Are you reviewing repair orders? The amount of data filtered properly from an RO Audit will astound you. Use the data from a Repair Order Audit to refine your business.

Watch the Episode on YouTube

Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE, Matt’s previous episodes HERE

Pat Schnaidt, Performance Tune Auto Repair, Fort Collins CO

Bill Haas, Owner of Haas Performance Consulting, Bill’s previous episodes HERE.

Key Talking Points

  • When you perform an audit of your invoices, you realize what created the KPIs we pay so much attention to. Puts another set of eyes on your invoices to read the story. “What happened? What did we provide? Are we doing what we should be doing? Are we saying what should be said? Are we meeting what the customer is looking for?” Ensures your advisors are aligned with your business expectations. Don’t assume things are happening because you talked about it once!
  • While many of us trust “gut feel” – and that is important to have – math always wins. Data-driven decisions provide insight. Can prove or disprove your gut?
  • You have a KPI for parts gross profit. When you audit your invoices, you find the jobs that provide the best parts gross profit. You have a KPI for hours per invoice. The audit identifies the jobs that produce the most hours. Now you understand the work you should be focused on.
  • Coaching opportunities- you can see things at a daily point and address them immediately. Technicians with inspection issues, profitability issues, service advisor, declined job tracking, selling maintenance and prescribing it, getting hours per RO up. Magg Wagg coaches daily with email, calls out the good things as well. 
  • Discoveries- process flaws, unsold jobs, how little you make on oil service jobs, what is the average mileage of vehicle, selling maintenance jobs, confidence to bring another service advisor on board, creates relationship builder with customers, track trends. Don’t be afraid of change, have open eyes, take the time to evaluate, and you will see a return on the time and investment. 
  • Looking at internal processes- Pat identified warranty jobs weren’t being processed correctly. Tracking internally cost of goods.

Connect with the Podcast

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

More Time. More Profit. Shop-Ware Shop Management getshopware.com

]]> So You Want to Be a Shop Owner? Matt Wagg [AW 099] https://remarkableresults.biz/remarkable-results-radio-podcast/aw099/ Sat, 02 Apr 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw098

Guest host and shop tour with Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE. How did Matt Wagg go from a dealership technician to a trainer and teacher, to now a business owner? What were his successes and failures along the way?

Watch the Episode on YouTube

Key Talking Points

  • Was former dealer tech, then trainer/teacher and started the shop in 2022 with no experience
  • Enrolled in evening class “entrepreneurship 101” wrote mini business plan- then started getting involved in local groups (Nebraska Business Develop Center) that was free consultant service. Denied at the bank the first time, took a 2 year “break” to regroup financially. Went back to back and received an SBA loan 
  • 4-5 months into business he started with a business coach

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

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