A Big Emphasis on Culture has helped this Entrepreneur Create Duplicity to Scale his Business.
Gary Pontious Jr. is the Vice President and General Manager of Toledo Auto Care that is celebrating their 100th year in business in 2017.
Toledo Auto Care is the oldest independent auto repair shop in Toledo, OH and has been owned and operated by the Pontious family since 1985.
The family has just opened their second branch in December 2016 and the strength of their culture and fundamental business practices has allowed them to scale their business for growth.Listen and view episode notes
Second Generation Shop Owner Still Learning
As a kid growing Tatsu Tsuchida, VP of Operations, Tokyo Automotive, was a natural at pulling things apart and putting them back together.
His father, Akio Tsuchida, started Tokyo Automotive in 1978. For Tatsu it would take the better part of his twenties, from being a ski bum, to living in Japan as an English teacher for him to sow his wild oats, but always knowing that he’d return one day to work in the family shop.
Today Tatsu has learned there’s much more to running an automotive shop than loving cars. He learns through his mentor and coaches, that how the bathroom looks, the decor, and how one talks; matter more to the customer than you would ever think. Tatsu is more than honest about his challenges, and often shares with other friendly garages his mistakes (and his triumphs) so that others can benefit. Tatsu says, “Together we learn and earn more.”Listen and view episode notes
A strong Dealer Alternative Strategy for this BMW/MINI Service Professional
Parker Davis, President of Broad Stroke Associates has been a BMW specialist for the last ten years. He been in the industry for eighteen years and started Broad Stroke to offer his customers a strong dealer alternative.
Parker shares his strategy in customer service, training, and the ARO results of implementing his digital vehicle inspection program. Parker sees more specialization in the industry with more shops working on specific platforms. He explains how shops will evolve to be specialists.Listen and view episode notes
Hiring a millennial service writer had a positive influence on this service professional.
In 1988 Mark Goldsmith opened Mark’s Independent Service in Chatsworth, CA. He aspired to be the best owner/technician he could be and constantly pushed himself to further his knowledge and understanding of the automotive industry.Listen and view episode notes
What happens when you put your people and customers first?
Frank Scandura of Frank’s European in Las Vegas Nevada was fortunate to make the transition from technician to service writer to entrepreneur. Many service professionals never find the degree of success that Frank has achieved, without the transition from working in your business to working on it.Listen and view episode notes
Brothers Jason and Luke Malo shopped their business plan and no bank would help them.
Jason Malo (pictured) and his brother Luke started 10 years ago with a loan from their parents. With their experience in management and fixing cars, they created a business plan and took the plunge. This is a story of how they pulled together and made it work. Never easy but steady.
Learn how a total shop transformation in eighteen months earned the 2016 Auto Care Association ACE award.
Doug Callaghan from Vic’s Service Centre in Wainwright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award for businesses with under 50 employees. Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.Listen and view episode notes
A smart listen with NAPA’s ASE Technician of the year 2013. Why Listen? Harvest great ideas on customer retention, marketing, technician and adviser training, succession planning and the value of a business coach. Humble Beginning Garry Plimmer’s mechanical training began during his enlistment in the U. S. Navy from 1974-1978, having trained and served as a diesel…Listen and view episode notes
Great stories told here from a service professional who spends very little time at his business. This Japanese Repair Specialist operates in Clackamas, Oregon. The Business TJ Reilly has over 40 years of industry experience and 30 years as a shop owner. He started his business from scratch, and has the experience of being both…Listen and view episode notes
Ever lose your job? Here is a success story that starts out with the loss of a job. A life changing incident that sets up a business career. Ever take the biggest leap of your life and didn’t know a thing about business? Ron Haugen gives a refreshing look back as he reflects on the adage that you can do just about anything you want if you put your mind and heart into it.
And Ron adds even if you don’t know what you don’t know; you can be successful. Does the term ‘Short People Up Front’ mean something to you?” This saying was a monumental life changing memory for Ron Haugen and had a huge impact on Ron’s business and can for you. Over the course of the interview you will hear a blueprint for success. Ron will tell you many of his battle worn yet successful strategies that has brought great success to him and his team and can work for you.Listen and view episode notes
We’ll I believe you are in for a treat. A kind of behind the scenes of the last 100 episodes and some engaging talk on a few hot industry topics with my invited guests Jerry Kezhaya, Greg Buckley and Bill Nalu. I also invited all former guests, I call my alumni, to join in using…Listen and view episode notes
Cecil Bullard, President of the Institute for Automotive Business Excellence shares this thoughts and lessons on the success of the service professional. He is very passionate about the success of the service professional and shares some important strategies for growth and profitability. Why Listen? You will hear Cecil talk about: Six KPI (Key Performance Indicators)…Listen and view episode notes
Michael Gerber’s E-myth is a very powerful book that serves up the Entrepreneurial Myth. It is a must read book for all entrepreneurs. I won’t serve up the premise of the book now because I do it in the beginning of the episode. This is a must watch or listen to episode and one that…Listen and view episode notes
Bob Greenwood, AAM is President and CEO of Automotive Aftermarket E-Learning Centre Ltd. AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting…Listen and view episode notes