Preparing Your Shop For Tomorrow’s Technician: How To Attract And Retain Your Team
We know as a united industry that retaining and attracting talent into our bays is our number one concern. Sure keeping pace with technology advancements is up there, but if you don’t have the talent inside your shop to repair our high tech cars, tech becomes less a challenge.
This power panel from Vision KC 2019 and brought to you by the Midwest Auto Care Alliance, tackles this tough subject that we need to face head-on. With me is Tyler Hubbard from I-70 Auto Service, Aaron Stokes – from Eurofix and Shop Fix Academy, Chris Chesney – Sr. Director Customer Training at CARQUEST Technical Institute, Brian Bates – Eagle Automotive Service and Greg Buckley – Buckley Personalized Auto Care.
You’ll hear discussion on why our industry needs to stop eating our young, setting career paths for your technicians, why orientation and not onboarding is the way to integrate new technicians into your business, buying tools for our technicians, and building the right culture and operating principles and so much more. We even had time at the end for Q & A from the audience.Listen and view episode notes
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire SystemListen and view episode notes
Scott Shotton: Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education
Scott and I dig into automotive education at the college level. We talk about the knowledge level and experience that our automotive graduates have and what their expected career path can be. Any seasoned technician knows where he started and what it took to get where he/she is today. That hasn’t changed, however, we may have higher expectations of our new grads and that is why each needs to have a career path set for them that includes an ongoing training program
Scott gives accolades to our top aftermarket trainers and gives advice to aspiring trainers.
We also get into the grow your own technician issue, the A,B,C technician designation, and mobile as a career path.Listen and view episode notes
Leadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.Listen and view episode notes
AAPEX EDU 2018 The Road To Great Technicians
A fundamentally valuable discussion as we get ready to deal with the tsunami of seeding our industry with our future technicians that will have the competencies necessary to perform mechanical and diag work and the need to develop career paths for every level of technician.
We need apprentice and mentoring programs that are universal to the industry, along with an industry moving in the same training direction so we can create competent technicians to work on the tech and safety issues of our future vehicles. We do not need our government involved in directing competencies, we need to do it ourselves.
This discussion is one you’ll need to hear time and time again. You will need to be involved and help move this initiative forward. Don’t wait to get involved. A first step is to become a member of NASTF. It is Free. Go to NAFTF.orgListen and view episode notes
Will We Let Other Industries Poach our Technicians?Listen and view episode notes
Trained By Techs – Creating a Training Commitment Inside All Shop
Recorded at ASA-PA’s the panel is Keith Perkins, Richard Falco, Tomi Oliva and Mario Rojas. We discuss the loss of our talent, that being a lead diagnostician can be profitable, that techs do side work because they are not being compensated properly, and how to get a training commitment started in a shop that doesn’t. And finally, do our shop owners really know what is going on in training classes? Think that one through.
In such a short time the Trained By Techs group has made some incredible strides. They appear at a lot of events, by spending their own money to get the word out. Their enthusiasm and dedication is exactly what our industry needs and this talented group of volunteers is sharing their passion for education in the automotive training industry.
They are diagnosing cars every day and are LEARNING new things. Watch their videos and the conversation and start your learning from there.Listen and view episode notes
Shop Talk 6: Change or Be Changed – Doug Rogers and Dean Bailey
The Roundtable has Dean Bailey, from King’s Auto Service and Hybrid Kings and Doug Rogers, Owner of Autohaus Import both from Raleigh, NC. Recorded at ASTE 2018.
They share their expert take on micromanaging, becoming a stronger leader, building a business culture, autonomous cars, setting the pace in the shop, and finding that niche that will propel you to the future!Listen and view episode notes
Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the AftermarketListen and view episode notes
An Automotive Career Starts in High School and in the Home!l
We, as a collective aftermarket, need to stop talking about the need for quality automotive training and the technician shortage and get involved. It will be our fault for the lack of young people joining our industry.
The schools are there for industry. Superintendents and presidents need to hear from industry. A good advisory board will make a huge difference in the quality of instruction, investment from the school and placement of students.
The panel includes James Halderman, ASE Master Technician, and author of 18 Automotive Textbooks and James Pressly, Trade and Industrial Specialist, Career and Technical Education with the North Carolina Department of Public Instruction and Shane Hawkins, East Gaston High School in Mount Holly, NC and adjunct instructor for Gaston College. Also an impromptu visit from Kyle Holt of S/P2.Listen and view episode notes
ASCCA Degree Program. First of Its Kind to Channel Students to Independents.
The ASCCA Degree Program at Cuyamaca College in El Cajon, CA was forged by a small group of independent shop owners and a dedicated educator. Kicked off by Dara Bakhshandeh of CD Auto Care, in La Mesa, CA with support from John Epstein of John’s Automotive Care, San Diego, and Brad McCombs, instructor, Cuyamaca Community College.
The program was started to find qualified technicians and ASCCA (Automotive Service Councils of California) will be involved through their membership. One of their goals is to grow the program from an associate’s degree to a bachelor’s degree which can appeal to a student who dream of owning own business one day and want to work and learn from shopowner.
This program could be developed in other states but will need an association like ASCCA to oversee it. ASCCA also offers out-of-state memberships.
Buying Technician Tools: Create Your Program
We are talking ‘Buying Technicians Tools; The How’ and with me is Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, Andy Bizub Shop Owner of Porsche Specialist Midwest Performance Cars LLC, and Seth Thorson, Shop Owner, Eurotech, New Brighton, MN, a Euro Specialist and owner of the BMW tech support company LMV Bavarian.
Among the discussion; Is making employees supply tools an outdated tradition? Is buying technicians tools a recruiting and retention tool for your business?
The team says owners don’t want to see their techs in debt and you’ll hear ideas and solutions to create your own program to transition into supporting tools as a benefit and retention tool.Listen and view episode notes
ATC: Synchronizing the Automotive Trades
John Gustafson is the president of Gustafson Brothers Automotive Repair, Huntington Beach, CA and the founder of the Auto Talent Co-Op (ATC). ATC is an independent non-profit organization whose vision is to effectively unite resources within the automotive industry, and establish clear career path standards for its users.
ATC’s Mission is to build a synchronized and accessible platform, able to unite the automotive industry. To help refill the talent pool for all automotive job-related positions. To fulfill the technician shortage, and improve technician retention and to streamline career paths, bridge technician skills gap and improve recruitment.
Your support is needed. Find links on the show notes page.Listen and view episode notes
Matt Fanslow Worries That Young Technician Apprentices Will Leave the Industry Without a Series Mentor Program and Career Path.Listen and view episode notes
Kyle Holt. Helping Entry-level Technicians Enter And Stay In Industry.
Kyle Holt is the Co-Founder and President of S/P2. S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, among others.
They are not just building careers, they are nurturing! Offering an innovative mentor training program which has its own Mobile website in which Mentors can log in, comment and grade a student based on the ASE task list. This would be good at retaining students within the industry.
Kyle is very passionate about providing businesses and schools the ability to utilize the technology that they have created to help improve the lives of the people they serve.Listen and view episode notes