Shop Talk 8 – Second Shop Challenge – The Power of Blacktop – Industry Image
I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and former shop owner Scott ‘Gonzo’ Weaver, Scott has added trainer to his resume and continues to be a recognized writer in our industry, I’m sure you know of Gonzo’s Tool Box.
John tells us about his recent new location and a few challenges he didn’t anticipate, Scott Pelava has an idea to add a service to his shop that many would not agree with and Gonzo shares his wisdom of the ages. We also get into our industry image. A lot to chew on.
A bright and interesting moment is the talk about blacktop. Don’t miss this.Listen and view episode notes
Your Learning Curve Never Sounded So Good Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute, and a NASTF board member and a member of the ‘Road To Great Technician’ project. Listen to Chris’s previous episodes HERE. Lucas Underwood is an Automotive diagnostic specialist, shop owner, and foreman. He owns L & N…Listen and view episode notes
Service Professional Loyalty: A Supplier Perspective
On the panel is Brad Hartline, from Hyde Villa Auto Parts President and Pottsville Auto Parts in the Reading PA markets and Trevor Martin, President, Vaca Valley Auto Parts, Fairfield, CA and Mark Stabelfeldt, from Fairfax Auto Parts.
If you are a service professional you have a supplier or three and most likely have a great relationship with your number one call because they are a supply partner with and for you. A lot of your success comes from your supplier providing you the parts and service you need to keep your customers happy and coming back.Listen and view episode notes
In Praise of Our Trainers
Our Guests: Bob Greenwood, AMAM, is the President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.
Eric Ziegler owns and operates EZ Diagnostic Solutions Inc and is an accomplished automotive trainer working for Automotive Seminars and the Driveability Guys training technicians in the latest diagnostic techniques and technologies throughout the Midwest and US.
This is some straight up podcasting with hard-hitting talk about our industry trainers. Do we appreciate them the way we should? Are they paid enough? Do we look at training as an expense or an investment?
Bob and Eric seem like an odd couple to talk about this, but you’ll positively love the honest, transparent and frank talk that we had. Bob wrote an article titled. ‘In Praise of Trainers in the magazine Auto Service World and, I believe you’ll appreciate the way he and Eric bridge this topic.Listen and view episode notes
AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve
The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA) are valued partners working together to meet the needs of the industry and stay ahead of the curve. They co-own AAPEX where the global automotive aftermarket gathers to learn and find the next opportunity in this $740B industry.
Mark Bogdansky and Chris Gardner and their teams under the leadership of Bill Hanvey from Auto Care and Bill Long from AASA bring educational sessions, networking events and live demonstrations to help you grow your aftermarket business.
Mark Bogdansky, is the Senior Director of Meetings and Events at Auto Care Association, and Chris Gardner, MAAP, is the Vice President of the Automotive Aftermarket Suppliers Association.Listen and view episode notes
Scott Brown: Don’t Ignore ADAS. Know it. Learn it. Take A Hard Look at ADAS Technology.Listen and view episode notes
FTR 019 Kevin McClain Wants to Know Where Are You? Never Miss Another Training Venue.Listen and view episode notes
Service Adviser Role Play Part 2
Again this team digs deep to help aftermarket professionals learn more about the service advisor position. This is one of the most important and challenging jobs in the industry. The service adviser is the face of the business and is faced with building trust and strong relationships while generating profitable revenue.
Enjoy four different role plays and the ensuing discussion. Critique each role play yourself and enjoy the comments from this team. With me is Barry Barrett, Director of Training at RLO, Clint White, shop manager at Coopers Auto Repair Specialists in Tacoma, WA and John Vasquez, Service Adviser at Los Gators Auto Service Campbell, CA.Listen and view episode notes
Shop Talk 5 – Retired and Still Helping the Industry
The Roundtable consists of Gary Summerfield, Don Griffin, and Tommy Kendall.
Gary and Don are retired shop owners, who are now landlords and Tommy is still contributing to the industry as a part-timer. They share wisdom of the ages.
Learn how their collective mindset helped transform the shops that they have operated throughout the years. We talk about training, technician pay and paying it forward.Listen and view episode notes
Did You Know That Training is the Responsibility of the Technician?
A hard-hitting interview on technician training with trainer, writer, and mobile diagnostic tech Edwin Hazzard, Owner of Southeast Mobile Tech who has a lot to say about the responsibility of training in the aftermarket.
Edwin Hazzard owns a mobile diagnostic company in South Carolina. He contributes articles to Motor Age and has instructed in many different capacities over the years. Edwin has been a dealership technician and taught at the high school level.
He enjoys what he does for a living and sees diverse age group in classes. He says investing in training is important just to be relevant and up to date with the recent technology. If you don’t update, you evaporate.Listen and view episode notes
Father and Son / Owner and Prodigy
Scott and Michael Waddle of Precision Auto Service, Langley, British Columbia. Shows us that a tandem of father and son can unlock different creative and innovative skill sets applicable to the modern shop of today.
Listen to how Scott is nurturing his son’s gifts and transforming them into assets their shop can use. Michael’s innovative work on automotive electrical and lighting systems is phenomenal considering that he is 15 years old this year. Even though Michael still can’t do the heavy lifting within the shop, this doesn’t stop him from his creative thinking. He is creating apps for the business. Learn about them.
Scott continues to provide training and enrollment plans for his son’s future providing an inspiration to every family owned shop and maybe a succession strategy too.Listen and view episode notes
ATC: Synchronizing the Automotive Trades
John Gustafson is the president of Gustafson Brothers Automotive Repair, Huntington Beach, CA and the founder of the Auto Talent Co-Op (ATC). ATC is an independent non-profit organization whose vision is to effectively unite resources within the automotive industry, and establish clear career path standards for its users.
ATC’s Mission is to build a synchronized and accessible platform, able to unite the automotive industry. To help refill the talent pool for all automotive job-related positions. To fulfill the technician shortage, and improve technician retention and to streamline career paths, bridge technician skills gap and improve recruitment.
Your support is needed. Find links on the show notes page.Listen and view episode notes
Niche. Finding Specialties to Create New Business Services.
A very interesting summit, a lesson for the forever student of the aftermarket. We’re talking Niche or Finding Specialties to Create New Business Services. A vibrant discussion to challenge the use of your talent and facility and to listen to your customers and find out exactly what they want and need from you.
The panel warns you to keep your eyes open. The shift is coming. Toss out those unprofitable jobs. Clean out your closet. Review your current business model. We will not survive doing what we always have done.
The panel will help you understand How to consider a specialty, product based niche vs. service based niche; but an overlying theme is to be sure the basics are being done right. You cannot add a new service if you don’t aren’t fixing your customers’ problem right the first time. Get your house in order before adding.Listen and view episode notes
The Best Job in The World!
Andrew Emery is the owner and operator of Antero Automotive in Greenwood Village, Colorado. He believes if you take care of your employees, they will take care of your customers.
This episode tackles relationships with customers and employees on how it can be your secret sauce to success. Every customer receives a free car wash.
After 22 years in the industry and 10 years as a business owner, Andrew still loves what he does every day. He gets to turn a wrench when needed and he gets to serve others. Andrew started this business to change the way people look at automotive repair shops.Listen and view episode notes
Paul Danner. Educator, Diagnostician and Youtuber ‘ScannerDanner’
Paul Danner is an ASE L1 Certified Master Technician with Twenty-Four years of field experience in electronics, electrical and drivability diagnostics. For eighteen years he has been employed as an instructor at Rosedale Technical College where he has taught Engine Performance Diagnostics and Basic Electrical Systems. Eleven years ago, he opened his own mobile diagnostic business which performs electrical and electronic diagnostic services for over Twenty Garages in the South Hills of Pittsburgh.
He fell into mobile diagnostics and case studies by stopping in and helping his friends on the way home from work. He called it diaper money to help pay the bills. He is thankful that God has graced him with the ability to troubleshoot.
He is wired for variables and loves ‘What Ifs’. Paul stresses that your learning curve comes from the ‘good parts’ drawer and from the mistakes you make. You have to be in a shop that gives you a steady diet of diagnostic work to become good at diagnostics.
He teaches his student’s field diagnostics and has written a field manual about it and his youtube channel is a very popular place to learn.Listen and view episode notes