Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Show Notes

• Watch Full Video Episode
• Planning for Next Year (00:00:22)
• Car Care Professional Network (00:01:49)
• Upcoming AAPEX Dates (00:02:10)
• Engaging Shop Owners (00:03:00)
• Value of Education at AAPEX (00:03:44)
• Hands-On Training Experience (00:04:09)
• Importance of In-Person Events (00:05:10)
• Industry Workforce Statistics (00:05:41)
• Networking Value (00:06:47)
• Being a Student of the Business (00:08:01)
• Overview of AAPEX 2024 (00:09:47)
• Emerging Technologies at AAPEX (00:10:33)
• Student Competition at AAPEX (00:11:37)
• Future of AAPEX (00:12:42)
• The Setup of AAPEX (00:13:00)
• Right to Repair Discussion (00:14:08)
• The Art of Repair (00:17:31)
• Language Shift in the Industry (00:17:52)
• Redefining Workflow (00:18:11)
• The Beauty of Collaboration (00:18:45)
• Critical Communication in the Industry (00:19:32)
• Collective Family Concept (00:19:50)
• Manifesto to Declaration (00:20:04)

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX – Now more than ever. https://www.aapexshow.com/

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

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-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Shop Boss, and 360 Payments

Brad Updegraff discusses the pressing shortage of skilled technicians in the automotive industry. Brad shares strategies for training and developing technicians, and the importance of creating strong relationships with local schools. Additionally, he emphasizes the significance of flexible compensation plans and support for aspiring technicians.

Brad Updegraff, Dave’s Ultimate Automotive, 6 locations, Austin, TX. Brad’s previous episodes HERE.

Show Notes

• Watch Full Video Episode
• Industry Challenges (00:00:34) Discussion on the nationwide technician shortage and the impact of the growing electric vehicle market.
• Creating a Technician Pipeline (00:01:08) Brad reflects on the long-term strategies dealerships have implemented to develop their technician workforce.
• Personal Experience as an Intern (00:02:08) Brad shares his early experiences in the automotive industry and the challenges he faced as an intern.
• Strategies for Training Technicians (00:02:34) Exploration of effective strategies for training technicians, emphasizing building relationships with local schools.
• NAPA Apprenticeship Program (00:03:11) Overview of the NAPA apprenticeship program and its effectiveness in developing new technicians.
• Case Study: A Young Trainee (00:04:04) Brad discusses a specific trainee’s experience, highlighting the importance of pairing her with a skilled technician.
• Adapting Training Approaches (00:05:01) Challenges faced during the training program lead to a need for more flexible and adaptable training methods.
• Identifying Natural Leaders (00:05:47) Importance of recognizing natural leaders among technicians to foster a supportive training environment.
• Compensation Structures (00:07:30) Discussion on compensation plans and how to ensure they are attractive to both new and experienced technicians.
• Selecting the Right Trainees (00:08:33) Brad emphasizes the importance of carefully selecting trainees based on their interest and potential.
• Encouraging Continuous Improvement (00:09:34) Encouraging technicians to seek growth and development opportunities within the company.
• Value of Training for Students (00:10:17) Highlighting the need for trainees to understand the importance of continuous education and training.
• Compensation and Incentive Plans (00:11:05) Brad discusses innovative compensation structures to attract and retain skilled technicians.
• Tool Accessibility for Technicians (00:12:01) Addressing the lack of tools as a barrier for entry-level technicians and proposing solutions.
• Flag Rate Compensation Model (00:12:58) Explanation of a flag multiplier system designed to support both green and experienced technicians in learning.
• Compensation Structure for Technicians (00:14:04) Discussion on the importance of a well-structured compensation plan for technicians and foreman roles.
• Challenges of Foreman Role (00:15:00) Exploring the difficulties faced by foreman roles during poor traffic times in the shop.
• Impact on Profit Margins (00:15:49) Analyzing how technician training impacts overall shop output and profit margins.
• Tool Acquisition Programs (00:16:43) Overview of programs designed to help technicians acquire necessary tools through structured payments.
• Supporting Local High Schools (00:18:25) Strategies for building relationships with high schools to support automotive education programs.
• Enhancing Automotive Education (00:19:23) Discussing the benefits of donating equipment to schools to improve their automotive programs.
• Creating a Pipeline of Talent (00:20:14) Importance of engaging high school students to prepare them for careers in the automotive industry.
• Selling the Automotive Career (00:21:09) Encouraging technicians to share their career stories to attract high school students to the industry.
• Engagement with Students (00:21:57) The significance of actively participating in career fairs and building relationships with students.
• Closing Thoughts on Future Technicians (00:22:48) Emphasizing the responsibility of the industry to nurture future technicians and change lives.

Thanks to our Partners, Shop Boss and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

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-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partners, Shop Boss, and 360 Payments

In this episode of For the Record, Maylan Newton tackles the pressing issue of the technician shortage in the automotive industry. Maylan emphasizes the importance of proactive involvement from shop owners and industry representatives in engaging with educational institutions and students. He highlights the need for better representation at vocational events and the necessity of running businesses that attract and retain skilled technicians. Maylan urges the industry to work together to create an inviting career path for the next generation.

Maylan Newton, ESI- Educational Seminars Institute. Maylan’s previous Episodes HERE

Show Notes

• Watch Full Video Episode
• Hiring Challenges in the Industry (00:00:30) Maylan discusses the full-time nature of hiring and the industry’s struggles to attract technicians.
• Skills USA Event Insights (00:01:02) Maylan shares his experience at a Skills USA event, highlighting the lack of automotive representation.
• Engaging Young People (00:02:19) He emphasizes the need for the automotive industry to inform youth about career paths available.
• Personal Outreach to Schools (00:03:24) Maylan recounts his efforts speaking at high schools to promote automotive careers.
• Importance of Industry Visibility (00:05:25) Maylan urges industry members to actively engage with schools and promote career opportunities.
• Attracting and Retaining Technicians (00:06:17) He stresses the need for fair treatment and compensation for new technicians entering the field.
• Talent Acquisition Efforts (00:08:01) Maylan highlights the proactive approach of other industries in recruiting young talent.
• Call to Action for Shop Owners (00:09:38)
  He challenges shop owners to commit to engaging with local schools and vocational programs.
• Quotes for Inspiration (00:10:35)
  Mahlon shares motivational quotes to encourage industry involvement and improvement.

Thanks to our Partners, Shop Boss and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

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-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

This episode explores the distinctions between training and education, comparing the educational systems in the U.S. and Europe and how the automotive industry can support academic institutions. Tanner Brandt emphasizes the value of vocational training and soft skills, while Michael Ingvardsen highlights the advantages of industry collaboration and the need for engaging training resources. Tanner and Michael advocate for a cultural shift in automotive education, calling for long-term industry partnerships and a focus on continuous learning to better equip future technicians.

Michael Ingvardsen, Global Technical Training Manager, Nissens Automotive

Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE.

Show Notes

• Watch Full Video Episode
• Discussion on Education vs. Training (00:03:03) Carm emphasizes the importance of distinguishing between training and education in the automotive field.
• Tanner’s Perspective on Training (00:03:53) Tanner discusses the differences between short-term training and long-term educational processes.
• Michael on European Training Challenges (00:04:48) Michael explains the cultural differences in training attendance between Europe and the U.S.
• Vacation in Denmark (00:06:26) Carm and Tanner discuss the generous vacation policies in Denmark compared to the U.S.
• High School Vocational Programs (00:07:25) Tanner shares insights about vocational education systems like BOCES in New York.
• Shop Owners and Vocational Programs (00:08:19) Carm highlights the need for shop owners to engage with vocational education centers.
• Challenges in Automotive Education (00:09:12) Tanner addresses misconceptions regarding the readiness of students entering the automotive workforce.
• Michael’s Educational Experience in Denmark (00:10:56) Michael outlines the differences in educational approaches and student opportunities in Denmark.
• Cost of Education in Denmark (00:13:10) Carm and Michael discuss the free education system in Denmark and its implications.
• High School Structure in Denmark (00:14:26) Michael explains the schooling structure, including high school and vocational training paths.
• Career Path in Automotive for Danish Students (00:15:27) Michael describes the four-year training program for students pursuing automotive careers in Denmark.
• Challenges in Automotive Education (00:17:58) Discussion on why students lack education post-high school and the need for vocational training.
• Internships and Apprenticeships (00:21:42) Exploration of internships as a result of vocational training and the potential for hands-on experience.
• Industry Support for Education (00:22:07) Discussion on how companies, like Nissen’s, support educational institutions continuously rather than temporarily.
• Transactional Nature of U.S. Education (00:23:32) Critique of the transactional approach in U.S. automotive education versus long-term support seen in other countries.
• Instructor Education and Training (00:24:20) Concerns about how current instructors in the U.S. are educated and the validity of their training sources.
• Curriculum Changes in Colleges (00:27:36) Changes at a college level to improve student outcomes by replacing traditional subjects with lab-focused learning.
• Differences Between AAS and AOS Degrees (00:29:49) Comparison of Associates of Applied Science and Associates in Occupational Science degrees and their implications for students.
• Soft Skills in Education (00:32:58) Discussion on the lack of soft skills training in automotive education and its importance for student success.
• Work-Life Balance Discussion (00:36:33) Exploration of communication skills and generational changes impacting work-life balance in the automotive industry.
• Personal Reflection on Travel (00:37:01) Michael shares his journey from extensive travel to prioritizing family time and achieving better work-life balance.
• Content Development in Training (00:38:46) Tanner discusses his experience in content development for training and differences in presentation styles.
• Interactive Learning Approaches (00:40:46) The need for interactive and entertaining training presentations to engage learners effectively.
• Learning Management Systems (00:42:01) Discussion on the advantages of established learning management systems in European training compared to the U.S.
• Corporate Training Consistency (00:43:26) Michael highlights the importance of maintaining consistent training materials across all trainers in his organization.
• Need for Communication Courses (00:45:05) Tanner advocates for incorporating communication courses in automotive education to improve interpersonal skills.
• Real-World Communication Training (00:46:56) Tanner shares insights on practical communication training methods that encourage interaction with strangers.
• Final Thoughts from Michael (00:48:03) Michael encourages ongoing training and education for both students and professionals in the automotive industry.
• Tanner’s Call to Action (00:49:06) Tanner urges educational institutions and companies to collaborate and improve automotive training programs.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

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-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

Recorded Live at AAPEX 2023, Service Award Winners Roy Foster, Michael Miller, and Greg Damon discuss their experiences in the automotive industry, the importance of continuous learning, and the benefits of mentorship programs. The conversation also touches on the challenges facing the industry and the importance of community involvement, training, and changing consumer perceptions.

Roy Foster, Roy Foster’s Automotive, Reno, NV. Roy’s previous episode HERE

Greg Damon, Spark’s Tire and Auto, St. Charles, MO.

Michael Miller, CarMax, Las Vegas, NV.

Show Notes

• Watch Full Video
• AAPEX 2023 Shop Owner of the Year (00:00:01) Roy Foster’s background, including his family’s business legacy and involvement in industry organizations.
• AAPEX 2023 Technician of the Year (00:00:57) Michael Miller’s experience and certifications, as well as his friendship with previous Technician of the Year, Matt.
• AAPEX 2023 Service Advisor of the Year (00:04:37) Greg Damon discusses his 40 year career in the automotive industry, with 25 years as a service advisor. Greg completes 80 hours of training per year.
• The importance of apprenticeship programs (00:12:00) Discussion about the success of the NAPA apprentice program and the commitment to investing in young people, including the Roy’s sons being apprentices and the need for more young people in the automotive industry.
• The importance of continuous learning (00:17:25) Discussion on the importance of staying humble, continuously learning, and seeking knowledge from others in the industry.
• The value of training and networking (00:18:22) Emphasizing the need for shop owners to invest in their employees’ training, provide resources, and encourage networking within the industry.
• Quality control, communication, and value in automotive repair (00:20:17) Exploration of the importance of effective communication between service writers and technicians, quality control measures, and providing value to customers through clear diagnosis and explanation of services.
• The mentoring program (00:24:49) Discussion about the benefits of having a mentoring program in the shop, with a mentor guiding and teaching a new technician.
• Increasing sales volume through mentoring (00:25:54) Exploring how having a mentoring program can increase sales volume and profitability for shop owners.
• Changing the perception of the industry (00:28:02) Highlighting the need to change the perception of the automotive industry as a high-tech, clean environment with opportunities for growth and advancement.
• The recognition of the industry’s high-tech profession (00:32:41) The professionalism and high-tech nature of the automotive industry.
• The importance of teamwork in the automotive industry (00:33:01) The importance of having a great team of technicians and owners to succeed in the industry.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

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Thanks to our Partner, Dorman Products.

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

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-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> https://remarkableresults.biz/remarkable-results-radio-podcast/e876/ Fri, 18 Aug 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e874/

Show Notes

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

How many schools have you visited recently? What is your relationship like with the teachers, and school counselors? Have you hosted a shadow day at your shop for students? If your answer is no to any of these questions, answer this one: what is stopping you? Thomas Edison once said, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” Don’t miss this opportunity to get involved with your schools and community and properly represent this industry to our younger generation.

Bill Snow, VP of Franchise Development and Operations, Rad Air,

Andy Fiffick, CEO Rad Air, 10-locations, franchise

Key Talking Points

• Get your energy by talking with students about our industry
• Is an undergrad degree considered worthless in today’s world?
• How has this paid off? Andres Hobbs is on track to be a master technician before 25 years old. Matt Harbert started as an apprentice program at Bill’s from a school, started as work-study then was hired to join their apprentice program. Corporation knocked on Matt’s door to hire him, and he left and came back 9 months later. He didn’t enjoy the culture at the corporate level. 
• Identify the school around you- research the contacts (teachers/principles/school counselor), reach out with what you can offer (perspective in the classroom, mock interviews, host shadow day etc), and reach out to the chambers, consistency is the key
• “Opportunity is missed by most people because it is dressed in overalls and looks like work” Thomas Edison 
• Invest the time and receive the reward
• Talk about what you can do to engage with your students, your staff, and your administrators.
• Be authentic, be genuine, be supportive, be open-minded, and help that young man or woman understand the benefits of being part of our awesome industry

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

More Time. More Profit. Transform your shop at getshopware.com/carm

How do we prepare for the future? In this episode listen to the insights from the perspective of a shop owner, technician, instructor, COO, and trainer. Times have changed, so how do we get the younger generation passionate about our industry and our high-tech vehicles? What does the future of ADAS and electric vehicles mean to the aftermarket?

Watch the Episode on YouTube

Sam Craven, The Garagisti, Houston, TX. Listen to Sam’s previous episodes HERE

Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT Listen to Jake’s previous episodes HERE

Bill Weaver, NAPA Auto Care Trainer

John Gardner, ASE Master Certified Technician & Instructor at Chipola College and is a Television Host on the popular shows Tech Garage & Motorhead Garage.

Jack Curran, G & C Tire and Auto Service, two locations, Chantilly and Manassas, VA. Listen to Jack’s previous episode HERE

Key Talking Points

• Shops will have to start raising their own entry-level tech…. Shadowing and Mentoring will have to become part of the training program
• You must have a relationship with your local schools
• “You can’t build on sand, you need a foundation” be safe and have integrity with the vehicle. Cleaning bathroom, cleaning the floors etc
• How do you get people to fall in love with cars and the process of automotive repair? Less passion for ‘cars’ but they want to learn and be without debt. It’s about relationships and people. 
• From fuel injection to ABS. VVT, turbo, and stability control to ADAS technology has always advanced. Can we learn from recent past experiences to prepare (when to purchase equipment, train our people, market to the public)
• Keep up to date- what you “know” or have heard in the past may not be true today. All vehicles have a static calibration process performed when they are manufactured, which will not change. Dynamic creates a liability concern since vehicles need to be driven when the ADAS systems are not calibrated. Dynamic calibration can be difficult with weather, and road conditions.

Connect with the Podcast

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

More Time. More Profit. Shop-Ware Shop Management getshopware.com

Guest host and shop tour with Brian Weeks, ATC Auto Center, Augusta, GA. Brian hosted 36 shop owners that are a part of Elite Pro Services. The group sectioned off into teams to give an in-depth peer review of the shop.

Watch Episode on YouTube

Key Talking Points

• Elite Pro Service- 90 shops in US and Canada 
• Hosting 36 shop owners for Elite Pro Service’s spring meeting- sections of teams that work in groups
• The more you open up to your peers, they will offer input and suggestions
• Humility is the first part of leadership

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Rachael Wacha was born and raised in Gainesville, FL. Her career started in the Salon industry, then to writing home and auto insurance coverage. In 2010, she started working for her father at City Auto Repair, Inc. It didn’t take her long to fall in love with the business.

By 2012, she had doubled sales in a year. In February 2013 Rachael was written about in a nationwide automotive magazine. Since then, Rachael went from managing the business to owning it in 2016.

City Auto Repair is a AAA approved repair facility. Rachael is currently the President of the Automotive Service Association in the Gainesville/Ocala area.

Rachael is extremely passionate about educating women in automotive repair, which is why she started hosting free Car Care Clinics, “Lipstick and Dipsticks” for women.

Talking Points:

• Overcame challenges in her early life. She was on Medicaid, on food stamps and a single mom.
• Joined the family business and was not sure where that was going to go.
• Cleaned up the place and joined the service counter because she knows people.
• It did not take long for her to get accepted on the counter.
• She learned that she was very much the same as her dad. He did not appreciate how important she was to the business.
• In 2012 she doubled sales in a year.
• At 31-year-old Rachael became the shop owner.
• She connected with Gary Gunn and joined a ‘50’ group.
  • It was her most incredible experience to join that coaching team and mentoring group.
• She is part of Aaron Stokes mastermind Shop Fix Academy.
• She shares the moment when she got a big raise from her dad.
• She struggled with finding good service advisor help.
  • She found a superstar that loves the business just as much as she does.
• Rachael finds things positive in every challenge.
• She is investing in vocational training and engaging with students.
• Rachael is working on being better organized in her office.
• Looking for a ‘B’ tech for the shop.
• Is starting to share her numbers with her team.
• Her goal is $1MM in sales.
• Having Monday morning meetings with her team and setting standards (goals).
• She offers advice on succession plans.
• Our industry is so competitive but we are stronger when we are together.

City Auto Repair Website

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This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

George Arrants is currently the Director of Training & Recruitment for the Wheel Time Network, which includes the Wheel Time University.  WTU provides on-line assessments, training and ASE test preparation for Wheel Time member technicians and fleets that are in need of a training program. WTU has designed instructor lead courses to support and enhance on-line training. As part of the recruitment component of the position, he is developing a program to assist the members 200 + locations to fill their workforce needs.

Commitment to Education.
Arrants is an Automotive Education Consultant specializing in NATEF/ASE Accreditation. He Works with instructors and administrators to develop partnership with local business and industry through programs advisory committees.

George also works with ASE, NATEF & AYES to develop and implement an initiative for the medium/heavy truck industry to partner industry and education and open opportunities for student internships across the country similar to what is already in place in the automotive industry.

Supertech.
George also chairs the Technology and Maintenance Council TMC Suptertech Competition from the beginning in 2005 and the Future Technicians Skills Competition. This competition provides recognition and awards for Technicians and their companies from across the country to showcase their skills and abilities. In 2015, he was awarded the Council’s highest honor — The Silver Spark Plug.

George is also a former high school and community college automotive technology instructor.

NATEF & AYES.
While working for a tool manufacturer he co-authored an instruction manual for schools. This manual simplified the industry accreditation process that is approved by the National Automotive Technicians Education Foundation (NATEF). George was selected to serve on NATEF’s board of trustees and was the tool company’s liaison to Automotive Youth Educational Systems (AYES).

Oman listened to George.
Arrants has been a guest of the government of Oman where he evaluated the countries automotive programs and made recommendations to the countries Senior officials including the Minister of Man Power.

DOL.
He also worked closely with U.S. Department of Labor, Employment and Training Administration where he led the automotive strategic development team that advised the agency’s “High Growth Job Training Initiative”.  He was also selected by the agency to help improve the curriculum and training facilities of the nationwide Job Corps programs in automotive services.  He was a key stakeholder in federal automotive services grants designed to increase training capacity and raise career awareness for youth and other untapped pools of labor.

Education and Family.
He earned his Bachelor’s degree in Business Management and Marketing from Carthage College in Kenosha, Wisconsin. George holds ASE certifications in Automotive & Medium/Heavy Duty Truck, Parts Specialist (Truck & Auto) and Service Consultant.

He and his wife Mary (Saint Mary) live in Lake Jackson, TX. They have 5 children, 1 girl & 4 boys (2 are twins) and has been married for 32 years. Of the 5 the only child in the auto industry is their daughter.

Major talking points in this interview:

• How to develop a good advisory board for secondary and post-secondary education.
• The need for quality Advisory Boards is a national concern with a local solution.
• George shares how to recruit members for advisory boards.
• Advisory panels are made up of the schools ‘customer’.
• Less than 50% of vocational programs in the US do not have an advisory committee.
• Our industry doesn’t have a career ladder but a career lattice. Once you’ve learned the foundational skills you can go anywhere.
• Ask 21 people what the definition of the technician shortage is and you’ll get 21 different answers.
• Tech Shortage: Do we have a lack of qualified applicants or a lack of applicants. Qualified applicants is a different problem.
• We have young people interested in our industry but they are not coming out of the other end of the pipe the way we want them.
• Super Tech is a skills USA type program for big kids. Everything they do in the competition is what the tech would do on the job everyday. The focus is on process and procedures.
• Between 2014-2024 the industry will need 76,900 technicians on the truck side. 60% of that number is replacement; the rest of the number is a new position. George believes the need on the automotive side is north of 200,000.

George urges everyone to get involved in education.

George Arrants Email

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email

This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com