Your podcast and online resource dedicated to advancing the automotive repair service industry. We feature interviews with industry experts, offering advice on topics such as shop management, leadership, marketing and branding strategies, and technical training.

The Power of Enrollment: Building High Performing Teams [RR 1026]

“Enrollment is getting people to do what it is you want them to do, but for their reasons.”

Learn how to build a strong, motivated team in the service aftermarket industry by focusing on employee engagement and personal responsibility. This discussion covers key topics such as understanding what drives your employees, hiring for character, and using empathy to enhance workplace dynamics. You’ll also explore the want-problem-solution framework and how adapting to different communication styles can boost productivity and job satisfaction. Gain valuable insights on motivating employees by aligning their personal goals with company success.
remarkableresults.biz/e1026

Future Proofing Your Shop: A 2025 Auto Repair Outlook [THA 419]

The “Great Correction” refers to a shift in the industry after a period of relative ease, likely due to pandemic related factors. The key concerns include a decrease in online searches for auto repair, rising costs, increased competition from dealerships, labor shortages, rapid advancements in technology (EVs, ADAS, AI), and the need to explore new revenue opportunities like key services, ADAS calibration, tires, and truck repairs. These issues suggest that the strategies that worked in the past may no longer be effective.
remarkableresults.biz/a419

Lost Keys, Found Revenue: Capitalize on Key Replacement with AutoProPAD G3 [RR 1025]

Explore the profitable opportunity of key cutting and programming for auto repair shops in the automotive aftermarket. With around 25 million keys sold each year, many vehicle owners lose at least one key within the first 15 years of ownership. Matt Fanslow and Scott Gompper highlight the Nitrous AutoProPad G3, simplifying key programming and emphasizing the significant revenue potential within this largely untapped market. 
remarkableresults.biz/e1023

Start Simple: A Practical Approach to Implementing Digital Vehicle Inspections (DVI) [THA 418]

This episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you’re new to DVIs or looking to optimize, this episode is packed with actionable tips to help your shop thrive.
remarkableresults.biz/a417

Our Purpose is to Advance the Automotive Repair Service Industry by Facilitating Wisdom Through Story Telling and Open Discussion.

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ARTICLES - BLOG POSTS

Modern Auto Repair: Far Beyond the ‘Mom-and-Pop’ Shop.

I get hot under the collar when independent automotive repair service businesses are called mom-and-pop. The term “mom-and-pop shop” often conjures images of a small business with minimal sophistication—perhaps a cramped garage with a few basic tools and well-worn equipment. Or a small little neighborhood grocery store (nothing wrong with that). While this might have…

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Success Leaves Clues: Are You Reading the Signs of Your Success?

Think of success like a detective story. Each achievement leaves behind subtle traces—breadcrumbs of what’s working and what isn’t. As business leaders, we’re often so focused on reaching the next milestone that we forget to examine the path that got us here. But here’s the thing: Your success isn’t random. Every win, breakthrough, and even…

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You Want to be Pushed Out of Your Comfort Zone

Leadership is often romanticized as a journey of self-motivation and personal drive. However, a powerful, often overlooked strategy can transform potential into exceptional performance: being pushed. Most people naturally seek comfort. We get in that zone with the year-end holiday and the start of the new year. We created routines, established safe boundaries, and resisted…

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PARTNERED WITH

Podcast host Carm Capriotto, the pioneer of aftermarket podcasts, is connecting industry professionals that share their wisdom so we all rise to new levels of success.

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Books Page

Guests mention or talk about books that have made an impact on their life or business listed here

APPRECIATION

Hey Carm, Thanks for all you do in the Automotive World. I love listening to the Podcasts and the insight that is brought out every episode. I just started listening about a month ago and every time I've taken some great insight to use going forward.  Andrew Jansen

Carm, I want to thank you again for the service that you provide to our industry. We have needed someone for many years to gather the best in the industry with the idea of mainstreaming thoughts and processes that will make our hobby, obsession, passion or whatever fancy word we use as an excuse to keep ourselves in the bays instead of the boardrooms, the true profession that it is and you, my friend, have done just that. You and your weekly guests have inspired quite a few I am sure and I find myself looking forward to every podcast as well as trying to make myself available to join in live on Fridays.  Kevin Bartlett

Hi Carm, I’ve been meaning to tell you, thanks!

I’m not sure you realize (or maybe you do) how important what you do for the automotive industry is. Your podcasts have become a very meaningful part of my training. So much so, that if I have a question about anything in our shop I find myself searching for answers on the Remarkable Results website. Just this morning, during the Town Hall Academy, I picked up a few tips about our business insurance that I need to discuss with our agent.

Keep up the awesome job you’re doing. Best Regards,   Nick Modesti

Good morning Carm!
Well, I took your advice, called my local Boces, and was received with open arms! I first spoke to a very excited principal, who passed my number along to one of the instructors. After several phone conversations, Jason (the Boces Automotive Instructor), came and met me at our shop. Great conversation, fantastic interaction, and end results are that I am joining the advisory panel, helping them change the curriculum, and am becoming a twice a month "guest speaker" for the first and second-year classes.

We are beginning to figure out an internship program to help the students achieve their required practical work hours as well as figuring out how to plan shop tours/field trips to help introduce the kids to real working environments and situations so that they don't go blind into the real world ! Super excited. Jason said that I am the first person that has reached out to them that he knows of in the two years that he has been teaching there.

Thank you for your encouragement in doing these things! I really look forward to having some positive input on these kids and helping ng guide them to being successful. But it's a big country, with a lot of counties and schools and opportunity! I am glad that I am reaching these kids at the high school level. They also have an adult Ed class that I might get involved in. Go team !!!   Kevin Eckler

Thanks again for your podcasts Carm, I really enjoy listening to them and they absolutely help me to run a much more professional business.   Eric Mileham 

You are doing a wonderful job and you're setting the bar as a resource to better the industry. Sincere thanks. You're dedication is valued and appreciated by more than you know. Maryann Croce

The Podcast is Like a 40 Minute 20 Group.  Andy Bizub

Carm, I just wanted to say how much I enjoy your podcasts. I am an outside salesman for a NAPA jobber in Pennsylvania. I've been in the business for we'll over 25 years, starting on the counter and progressing through most every position at one time or another. One of the stores I worked at was supplied by your former warehouse. Your podcasts inspire me to help my customers (wholesale and retail) in any way I can. They also help me prepare for my future.

I'm currently back in school pursuing my Bachelor's Degree in Business Management with the goal of one day being an auto parts store owner and listening to the shop owners talk of their successes and failures really helps! I was browsing around your website hoping to find a list of books that have been mentioned on your podcasts. I usually listen to your podcasts while driving from customer to customer and am unable to jot down a book title when they are recommended. I did re-download Town Hall Academy 043 "Book club" so I can listen to it again this weekend for the recommendations from that podcast. A dynamic list of books on your website would be an awesome addition (just a suggestion - the website is pretty awesome already!). Thank you for the amazing content and keep up the great work!  Jay Woodford

I just wanted to drop you a quick email and give you a big thanks for the Advisor Role Play podcast! It was awesome! I used it last night for my team sales meeting. Keep it coming!   Gary Pontious Jr

I just wanted to drop a note to say thank you.  I just found out about you from my coach, Mike Kost from Elite about 2 weeks ago. I haven't been able to stop listening, and I have been so encouraged by tour podcast and all of your terrific guests.  I am a 16-year shop owner, started in this industry about 30 years ago pumping gas.  Made a TON of mistakes along the way, and many times have been ready to hang it up.  But by the grace of God, and with the help of good people along the way, I am still here.   Thanks again, and keep it up!     Daniel Winter AAM CMAT-L1

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