Are You Really Checking Batteries and Tires? AAA Knows You’re Not! [RR 956]

Jim Sennett from AAA focuses on the significance of maintenance in reducing roadside events, the impact of battery and tire issues, and the importance of regular vehicle inspections. He dives into AAA’s role in roadside assistance, battery sales, the importance of education in the industry, and the need to shift perception to attract more talent to the skilled trades. 
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Chilling Truths: The Impact of New Refrigerants in the Automotive Aftermarket [RR 955]

Recorded Live at the TST Big Event, Michael Ingvardsen, Global Technical Training Manager from Nissens, discusses the evolving challenges and advancements in automotive air conditioning systems, including the potential warranty issues arising from using alternative refrigerants. This episode is more than just a conversation; it’s a roadmap for staying informed, proactive, and environmentally conscious as we navigate the transition to new refrigerants. 
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Shop Owner Reacts to His 360 Review From His Team [THA 380]

In this groundbreaking episode, shop owner Brin Kline undergoes a first-of-its-kind 360-degree review by his team. The session unveils insights into leadership, stress management, communication, team dynamics, and the importance of training. Through candid discussions, Brin and his team explore opportunities for growth and improvement, highlighting the value of feedback in enhancing leadership skills and business operations. 
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The Impact of Internal Training [RR 954]

Chris Duffy, Production and Training Manager at AutoStream Car Care, discuss the company’s commitment to training and developing their technicians across nine Maryland locations. Duffy highlights the challenges of technician reluctance towards training and the strategies to encourage participation while respecting personal commitments. The conversation also covers the use of training platforms, the significance of certifications, and the fostering of a continuous learning culture within the automotive industry. 
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We Hear Stuff!

What do we do with the ‘stuff’ we hear? Are you writing down those learning moments? Are you creating projects or goals from the new ‘stuff’ you hear? Do you remember any of it? Do you have a digital assistant to help you collect all your thoughts and incoming ideas? Since starting the Remarkable Results…

Today’s Auto Parts Quality and Supply Chain Complexities [THA 379]

Industry leaders John Hanighen, CEO of Cloyes, Matt Buchholz, CEO of Motorrad, and Andy Fiffick, CEO of a 10 store franchise chain in Cleveland, dive into the current state of the supply chain within the automotive aftermarket, addressing issues of product availability, quality concerns, and the impact of unpredictable demand. Insights into data-driven forecasting, manufacturer-distributor collaboration, and the importance of communication between suppliers and auto repair shops are also explored to give a holistic view of managing challenges in the aftermarket industry.
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The Mustang Man – Giuliano Zuccato – Re-Release

Giuliano Zuccato’ s life story is a testament to the power of determination, creativity, and the human spirit. As a podcaster, I am honored to have captured his journey and shared it with you. His work on the 1964 Ford Mustang is not just a chapter in automotive history but a beacon of inspiration for anyone who dares to dream and persevere against all odds.

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Stay Out of the Rabbit Hole [RR 951]

Recorded at the 21st annual TST Big Event, Sherwood Cooke shares his journey of running his business for 28 years, his success with social media, especially TikTok, under the moniker ‘The Professor,’ and the impact of digital content on attracting a wide customer base even from hours away. Discover the evolution of Cooke’s business practices, the significance of ethical service, community engagement and how to build a team culture through understanding and investment in people’s lives.
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How To: Identify, Accept, and Overcome Dyslexia in Your Workplace [THA 378]

A profound discussion on dyslexia in the automotive industry. Learn the definition of dyslexia, its impact on learning and training, and strategies to support those with dyslexia. The episode emphasizes the value of recognizing the unique strengths and challenges of individuals with dyslexia, offering practical advice for employers, trainers, and individuals to enhance learning and professional development in the automotive industry.
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We May Have To Get Messed Up Before We Can Step Up

It’s often said that we must hit rock bottom before we can rise to the top. In life, there are times when we may need to experience challenges and setbacks to truly understand the importance of moving forward. Finding ourselves at our lowest points can be a wake-up call, prompting us to reevaluate our choices…

Attract, Develop, and Retain Top Automotive Talent [CC 113]

Building the dream team in the automotive industry goes beyond hiring technicians—it’s about creating a culture that fosters growth, respect, and development.

Join our panel of shop owners as they share their experiences and strategies in building an outstanding team. Topics include the significance of culture, passive and active recruiting, development through apprenticeship and training programs, and retention strategies like understanding employees’ goals, compensation, and creating an enjoyable work environment.

Want to learn more? Join Chris Lawson’s ‘Repair Shop Growth Systems Live 2024’ May 31st – June 2nd in Mt. Arlington, NJ. https://www.repairshopgrowthsystems.com/
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So You Think You Want To Open Your Second Location? [THA 377]

Industry shop owners discuss the challenges and strategies of opening and managing a second location. They explore the motivations behind opening additional shops, touching on wealth building, seeking new challenges, and planning for retirement. Carl Hutchinson emphasizes the importance of providing a growth path and career opportunities to attract and train the next generation of industry professionals. The conversation highlights the complexities of scaling a business and the need for strong leadership, financial planning, and a commitment to developing talent within the industry.
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The Driving Force: Extraordinary Results with Ordinary People [RR 948]

Andy Bizub explores the influential book “Driving Force: Extraordinary Results with Ordinary People” by Peter Schutz. Dive into the pivotal role of culture in business success with personal insights on maintaining a positive work environment. This episode is packed with wisdom for business owners and leaders seeking to improve their operations and team dynamics.
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Why Are We Missing So Much?

In today’s fast-paced world, time is a luxury only a few can afford to waste. We risk missing valuable information and insights with the rise of short-form content and quick consumption habits. When was the last time you really listened to your spouse, a child, a team member, or a friend? Is it tough to…

What We Can Learn From The Falco Family Business [RR 947]

Rich Falco and his twin sons, Zack and Tyler, discuss the intricacies of family business succession in the automotive industry. The Falco’s share their personal experiences, emphasizing the value of learning through challenges and the significance of understanding both the technical and business aspects of the industry. They explore the dynamics of customer interaction, continuous professional development, and the evolving nature of automotive technology. 
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ASE Subject Matter Experts [THA 376]

Dive into the intricate process behind the Automotive Service Excellence (ASE) certification exams. Sharing personal experiences as SMEs for the ASE exams, the panelists discussed the challenges and learning opportunities involved in the process. 
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The Courage to Train: From Hawaii to Kansas City [RR 943]

23-year-old Evan Hansen, a young automotive professional from Hawaii, shares his enthusiasm for attending (by himself) Vision Hi-Tech Training & Expo and the invaluable in-person training he received. Find out what classes Evan attended and how he met shop owner Jim Fleischman, who took Evan under his wing for the remainder of the conference. The episode is a testament to the industry’s commitment to fostering professional development, training, mentoring, and camaraderie among its members.
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How to Huddle [THA 374]

Bill Hill, Jamie Carlson, and Doug Callahan discuss the significance of company meetings and the benefits of daily huddles for setting the day’s agenda, fostering team communication, and enhancing company culture. They highlight the importance of clear goals, active listening, and fun elements to keep staff engaged. The episode underscores the positive effects of meetings on team dynamics, customer satisfaction, and overall business success.
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