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There Is No Finish Line

By Carm Capriotto, AAP | Sep 30, 2024

About 20 years ago I attended a conference where the trainer put up Nike’s 1977 ad campaign, “There is no finish line”. A picture of…

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A Reservation, A Must You Say!

By Carm Capriotto, AAP | Sep 9, 2024

Making a Reservation for Your Client We know what a reservation is.…

A Sophisticated Client Experience

By Carm Capriotto, AAP | Aug 19, 2024

I recently chatted with Seth Thorson from Eurotech Auto Service in Minneapolis…

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There Is No Finish Line

By Carm Capriotto, AAP | 09/30/2024

About 20 years ago I attended a conference where the trainer put up Nike’s 1977 ad campaign, “There is…

A Reservation, A Must You Say!

By Carm Capriotto, AAP | 09/09/2024

Making a Reservation for Your Client We know what a reservation is. You must make a reservation for many…

A Sophisticated Client Experience

By Carm Capriotto, AAP | 08/19/2024

I recently chatted with Seth Thorson from Eurotech Auto Service in Minneapolis about the topic of Sophisticated Service. I…

All Fired Up!

By Carm Capriotto, AAP | 08/12/2024

Have you ever come back from a conference all fired up? I’m sure you have. If not it is…

Let’s Honor Our Peers

By Carm Capriotto, AAP | 07/29/2024

I need your help. We have so many outstanding professional automotive service specialists in our midst. We know them…

 Making Music

By Carm Capriotto, AAP | 07/22/2024

I’m fascinated to watch documentaries on, ‘The Making of an Album’. I’ve seen some on Pink Floyd and Queen,…

Are you Done Trying?

By Carm Capriotto, AAP | 07/15/2024

You put in the hard work, the late nights, and the inevitable 2 AM wake-up. You are trying your…

Get to Night School

By Carm Capriotto, AAP | 07/03/2024

Recently, I got to thinking about night school, or what is commonly called today’s adult learning. Why would you…

Leadership Lessons – Quiet Confidence and Unwavering Presence

By Carm Capriotto, AAP | 06/24/2024

As a leader, it’s easy to get caught up in the idea that you need to be a larger-than-life…

Keeping Up With Info Overload

By Carm Capriotto, AAP | 06/17/2024

In today’s digital age, we’re bombarded with an endless stream of information from various sources. It’s easy to get…

Reasoned Debate – How We All Do Things Is Slightly Different

By Carm Capriotto, AAP | 06/10/2024

Your approach to things may differ from how others do it, but that doesn’t mean it’s wrong. You may…

We Hear Stuff!

By Carm Capriotto, AAP | 05/13/2024

What do we do with the ‘stuff’ we hear? Are you writing down those learning moments? Are you creating…