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Are You Stuck in a Business Strategy?

By Carm Capriotto, AAP | Jan 23, 2023

Share this…“We fix cars and trucks … all makes and models” is a strategy. Are you a Euro Specialist?  Are you known for high-level diagnostics?…

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The Napkin

By Carm Capriotto, AAP | Jan 16, 2023

Share this… I admired a man who made deals on a napkin.…

 A New Idea into Reality in 2023

By Carm Capriotto, AAP | Jan 8, 2023

Here is an idea that has come to reality that will contribute to you and your teams’ success.

Are you the Reason Training is Dormant at your Shop?

By Carm Capriotto, AAP | Jan 2, 2023

My Techs Won’t Go To Training. Why technician training is critical to a profitable auto service business.

Articles / Blog Posts

Are You Stuck in a Business Strategy?

By Carm Capriotto, AAP | 01/23/2023

Share this… “We fix cars and trucks … all makes and models” is a strategy. Are you a Euro…

The Napkin

By Carm Capriotto, AAP | 01/16/2023

Share this… I admired a man who made deals on a napkin. The napkin has been an iconic representation…

 A New Idea into Reality in 2023

By Carm Capriotto, AAP | 01/08/2023

Here is an idea that has come to reality that will contribute to you and your teams’ success.

Are you the Reason Training is Dormant at your Shop?

By Carm Capriotto, AAP | 01/02/2023

My Techs Won’t Go To Training. Why technician training is critical to a profitable auto service business.

Becoming More Profitable in 2023

By Carm Capriotto, AAP | 12/24/2022

Share this… In December 2022, we released a very important episode with author and customer experience consultant John DeJulius.…

Is your customer bathroom like the Ritz?

By Carm Capriotto, AAP | 12/12/2022

Share this… In a recent Town Hall on ‘Details’ we discussed the importance of a clean bathroom. Please don’t…

Are Your Employees Your Biggest Advocate and Fan?

By Carm Capriotto, AAP | 12/06/2022

Share this… There is so much traction inside our industry with shop owners that are building great cultures and…

Five Ways to Spot a Toxic Employee

By Carm Capriotto, AAP | 11/10/2022

Share this… Recently in episode 713 with Dr. Dave Weiman, we talked about handling toxic employees. The episode was…

Only One Way to Go and That is UP

By Carm Capriotto, AAP | 10/20/2022

Share this… We’ve got over 1,100 episodes inside the Aftermarket Radio Network. And since our inception 7 ½ years…

How is Your Power of Curiosity and Intution?

By Carm Capriotto, AAP | 10/11/2022

Share this… Curiosity is a powerful tool. It helps us to stay open-minded and creative. Intuition is a way…

Tangible Mechanism

By Carm Capriotto, AAP | 10/03/2022

Share this… Recently on a podcast with Coach Dave Schedin, (HERE) he mentioned ‘Tangible Mechanism.’ I quickly put those…

Repair Order Audit

By Carm Capriotto, AAP | 09/12/2022

Share this… I listened to Hunt Demarest’s episode on Shady Service Advisor, where he discussed how things could go…