Share this…The strongest recurring theme when I talk to top shop operators is that every business needs a clear goal or purpose.  They say that you can only achieve your goals when you have a clear vision/purpose and know what needs to be done to achieve them. And your people need to know. If you’ve…

Share this… So many discussions lately, both on and off the podcast microphone, have prompted me to drive a training strategy for our industry and shop owners. Stay with me as I explain something that you know but may have never totally accepted. Today without a sales and marketing strategy, a financial budget, Key Performance…

Share this… We are all feeling the pinch of inflation. In the last gas crunch, there were many on the expressways slowing down. They were going the speed limit and not five to seven miles over to save gas. If I’m not going to be late for an appointment, I’ve slowed it down. How many…

Share this… A Listening Challenge A challenge: After you listen to the entire episode, please let me know why you would not join the Motorist Assurance Program (MAP)? Link below. If this is the first you are hearing about the Motorist Assurance Program (a non for profit), you just may be pleased to know that …

Share this… Many shop owners would like to find a path to retirement, and they are sitting on the sidelines waiting for their big payday. They may get a payday, but it may not be what they dreamed of. Many employees look at their boss and want what they have. They want to own a…

Share this… Call it procedures, operations, methods, actions, approaches or techniques … great processes win wars. Great processes are the true foundation of a successful organization. The Aftermarket Weekly Show (AW104) featured Brett Beachler who is a self-proclaimed process geek. During the shop tour, you’ll see and hear about the depth of Brett’s passion for…

Share this… The strongest recurring theme when I talk to top shop operators is that every business needs a clear goal or purpose.  They say that you can only achieve your goals when you have a clear vision/purpose and know what needs to be done to achieve them. And your people need to know. If…

Share this… The word ‘ethics’ is derived from the Greek word ethos, which means ‘custom’ or ‘habit’. It is a system of moral principles that guides a person’s actions. These principles can vary in their degree of severity. Ethical codes are tools for companies to use in order to help maintain trust and transparency with…

Share this… Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up the power and value of knowing yourself and your people as a critical leadership component to running a top shop. In this short blog, I can’t do justice to our discussion but I want you to…

Share this… I believe that taking a deep dive into your procedures will become an important strategy to growing a stronger business. What if you were able to find three or four minutes per procedure? Think about how many brake jobs or oil changes you do. Multiply the time savings by the number of jobs…