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Tangible Mechanism

By Carm Capriotto, AAP | Oct 3, 2022

Share this…Recently on a podcast with Coach Dave Schedin, (HERE) he mentioned ‘Tangible Mechanism.’ I quickly put those two words together and thought about shaping…

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Repair Order Audit

By Carm Capriotto, AAP | Sep 12, 2022

Share this… I listened to Hunt Demarest’s episode on Shady Service Advisor,…

Top of Your Listen List

By Carm Capriotto, AAP | Aug 27, 2022

Share this… Every shop owner in North America has the privilege of…

One Choice: Fix the Business or You First!

By Carm Capriotto, AAP | Aug 9, 2022

Share this… The strongest recurring theme when I talk to top shop…

Articles / Blog Posts

Tangible Mechanism

By Carm Capriotto, AAP | 10/03/2022

Share this… Recently on a podcast with Coach Dave Schedin, (HERE) he mentioned ‘Tangible Mechanism.’ I quickly put those…

Repair Order Audit

By Carm Capriotto, AAP | 09/12/2022

Share this… I listened to Hunt Demarest’s episode on Shady Service Advisor, where he discussed how things could go…

Top of Your Listen List

By Carm Capriotto, AAP | 08/27/2022

Share this… Every shop owner in North America has the privilege of not letting their education get in the…

One Choice: Fix the Business or You First!

By Carm Capriotto, AAP | 08/09/2022

Share this… The strongest recurring theme when I talk to top shop operators is that every business needs a…

Training as a Required Pillar

By Carm Capriotto, AAP | 07/27/2022

Share this… So many discussions lately, both on and off the podcast microphone, have prompted me to drive a…

Paycheck to Paycheck

By Carm Capriotto, AAP | 07/24/2022

Share this… We are all feeling the pinch of inflation. In the last gas crunch, there were many on…

Motorist Assurance Program: A Listening Challenge

By Carm Capriotto, AAP | 06/27/2022

Share this… A Listening Challenge A challenge: After you listen to the entire episode, please let me know why…

From Employment to Ownership

By Carm Capriotto, AAP | 06/19/2022

Share this… Many shop owners would like to find a path to retirement, and they are sitting on the…

The Undeniable Power of Processes

By Carm Capriotto, AAP | 05/31/2022

Share this… Call it procedures, operations, methods, actions, approaches or techniques … great processes win wars. Great processes are…

One Choice: Fix the Business or You First!

By Carm Capriotto, AAP | 05/23/2022

Share this… The strongest recurring theme when I talk to top shop operators is that every business needs a…

Five Must Dos to Make Your Ethics Rule

By Carm Capriotto, AAP | 05/16/2022

Share this… The word ‘ethics’ is derived from the Greek word ethos, which means ‘custom’ or ‘habit’. It is…

Know Your Strengths

By Carm Capriotto, AAP | 05/09/2022

Share this… Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up…