Share this…The word ‘ethics’ is derived from the Greek word ethos, which means ‘custom’ or ‘habit’. It is a system of moral principles that guides a person’s actions. These principles can vary in their degree of severity. Ethical codes are tools for companies to use in order to help maintain trust and transparency with clients…

Share this… Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up the power and value of knowing yourself and your people as a critical leadership component to running a top shop. In this short blog, I can’t do justice to our discussion but I want you to…

Share this… I believe that taking a deep dive into your procedures will become an important strategy to growing a stronger business. What if you were able to find three or four minutes per procedure? Think about how many brake jobs or oil changes you do. Multiply the time savings by the number of jobs…

Share this… Are you a Euro Specialist?  Are you known for high-level diagnostics? Have you ever considered mobile diagnostics? Will you ever put a business plan together to become an ADAS calibration center? Ever thought about becoming a fleet specialist? Are you heavily invested in air-conditioning diag and repair. Is it time to change the…

Share this… Excuses abound for not hiring a business coach. It is usually all about the owner who keeps making excuses for not moving themselves and business forward. They are just kidding themselves. You are a natural technician; you love fixing things, but not your business. Here are some common excuses people give not to…

Share this… Apathy is a common problem in businesses because it leads to low productivity and low customer satisfaction. This can be addressed by making sure that employees are satisfied with their work environment. It’s important to make sure that they are treated well and have the opportunity for growth. A recent Town Hall Academy…

Share this… Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult for them to do so. There are many strategies a shop owner can employ to retain their best employees and keep them happy and engaged. The adage says, ‘Take Care of your People,  and…

Share this… A business is often more successful when owners are open and honest about their finances. Many of our industry’s business coaches guide shop owners to get their financial statements in order, then show and teach financial responsibilities to every team member. Show them the numbers. Here are five reasons you want to share…

Share this… Agree or not with these reasons why only a small percentage of shops have not implemented an apprentice program. You may find one of your favorite excuses below. If you’ve looked for a technician in the last few years you are investing time (money) hunting every day. If building your future bench was…

Share this… Building a strong belonging culture in any business requires a sense of purpose that all believe in. It is also about environment, leadership, values, and goals to name a few. In the scope of environment, is your place a fun place to work? I’m reading the book The Great Game of Business by…