When I go to dinner with friends, I enjoy listening, just like I do on my podcasts. I hear a lot of experts speak to their knowledge of things. They may be right or not but really do sound convincing.  As a shop owner, your Customer Experience is always on trial. Next time you are…

Imagine infecting today’s youth with a love of automobiles? Years ago so many of us learned to love cars because our grandfathers, dads, brothers, cousins, and neighbors were polishing and tuning their ‘ride’. Imagine today how we would engage the minds of our young people into the world of the automotive. We’ve discussed this in…

When I need to get up on my soapbox, I will. Here goes. You’ve gotten to know me over the past 6 years and I will speak out on a topic that I feel you need to pay attention to. If you did not listen to the recent episode on the ASE Education Foundation (episode…

I had the privilege to hear from a friend this past week on his commitment to developing the talent inside his shop. He outlined not only his training commitment but how developing his people would benefit them and his business. It is a very strong training and development plan. Yes, the leaders of our industry,…

When I host and produce the weekly single subject Town Hall Academy, it gives me great reward to get as much information to the industry as possible. I love the fact that every podcast provides excellent information to all that watch and listen. Over the weekend, I relistened to the show on tires. If you…

We needed a few groceries so we decided to pull into one of these megastores in the suburbs. To help set the scene, we would shop at the same brand store in our country community. You could fit two of our stores inside this one megastore. Here is what we found. This megastore was extremely…

I learned the game of chess years ago but never got into it, but rekindled my knowledge about chess from the limited series ‘The Queens Gambit’ on Netflix. I never appreciated the strategies the chess masters need to know to be at the top of their craft. Watching the docuseries I started to recall the…

We presented a Town Hall Academy on ‘Charging What You Are Worth’. It is amazing how many listens we get from podcasts that discuss this topic. The problem is real and too many of us don’t understand the math behind running a profitable business; business math. Sales minus parts cost equal gross profit. Gross profit…

I will not order pancakes at a restaurant that doesn’t serve real maple syrup. I always wanted to understand how maple syrup is produced and I’m a junkie for learning new things. Over the weekend we stopped by a ‘sugar shack’ just a few miles from our home. There is a lot of work that…

Sometimes I do, and sometimes I don’t comment in my blog about an episode recently released. I’ve got no choice but to move you to listen to ‘Shop Fire’, episode 617 with Matthew Fanslow. Instead of saying it is a ‘must listen’, I know now that this is a ‘REQUIRED listen.’ The day after the…