Latest Blog
Every Repair Order Has 3 Stories—Which One Are You Telling?
As an industry, we are working hard to improve what appears on the repair order. I’ve sat through repair order audit workshops, and one thing becomes very clear: The same information can be interpreted ten different ways. Sometimes it goes from A to Z… and somehow back again. So it…
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Professional Careers In The Making
This is the first time I’ve heard of a simple, measurable standard around apprenticeship in our industry, and Murray…
Sloppy Success
When we look back on our success in the shop, we rarely see one big defining moment. There’s usually…
Be a Sponge!
Be a Sponge! A wild thought. You’re heading to AAPEX, VISION, or ASTA. You’ve got your schedule packed —…
Fix the List That Never Ends
We love getting things done. There’s nothing better than checking off a task and feeling that little hit of…
Your Challenges Change You
If you let them, your challenges will change you. Stop and think about that. Actually, stop is the keyword.…
Fear Makes You Stupid
I’ve realized that many times it wasn’t a lack of skill or opportunity that held me back—it was fear.
Are We Celebrating Enough
Shop owners who work hard to build and maintain a strong culture of behavior and values also know that…
In Search of Professionalism and Perfection
A quick story about a large retail chain that illustrates the importance of seamless customer service. My friend needed…
Why Do We Get Great Ideas in the Shower?
I get awesome ideas in the shower. I’ve always wondered how I come up with so many ideas while in the shower. Is it because of the relaxed state we are in? Does the warm water help reduce stress and anxiety, allowing our brains to enter a more creative and open mindset?
Have You Peaked?
Are you afraid to take your automotive repair shop to a new level because you’re broke? Has the lack…
You Have Currency
What if I told you that you’re already wealthy beyond measure? Not in dollars or gold, but in something…
Business is Tough
Breaking Through When Business Gets Overwhelming You know business is tough—that’s not news to anyone running an automotive repair…
The Power of Meshing
Here’s what struck me: meshing isn’t just a noun describing how gears work together. It’s a verb. It’s an active choice we make every day as leaders.
Brakes For Breasts
Join the Fight: Why Every Auto Professional Should Support Brakes for Breasts After our latest podcast episode about Brakes…
Do We Need All This Content?
From audio and video to webinars and YouTube, we are taking in more content than ever before. But how…







