Do you have an app that silences your phone for a set period of time? I do. Whenever I…

Here is another analogy to the dental industry that I think you’ll appreciate. If you are like me, we…

I’ve always said you’ve got to know when to stop digging when you’re in deep trouble. That’s the rule…

Another critical shift we must champion is retiring the term installer when referring to professional automotive service. We do…

“I’m a professional.” That’s very easy to say. I own a business. I make money. I have customers. I…

There is nothing like a refresh, a reboot. As we move deep into Spring, at least up North, we…

Debriefing isn’t a dramatic, optional ritual—it’s a discipline. And disciplines are what separate shops that drift from shops that…

There’s a lot of talk about culture. It’s often treated like an enigma, something you can’t touch, hard to…

You’ve probably been bombarded lately with ads reminding you to trust only a Certified Financial Planner with your investments…

On the way home from a conference, I sat in the airport thinking about all the conversations I’d just…

There’s a difference between sharing information and creating understanding—and too often, we confuse the two. Service advisors hear the…

As an industry, we are working hard to improve what appears on the repair order. I’ve sat through repair…

The language shift in business isn’t coming—it’s already here. More and more, I find validation in the evolving job…

Working in the professional automotive repair industry requires intelligence, creativity, and problem-solving. Every day in our shops there are…

Or are you simply reacting to what’s happening around you? Change is not optional — in life or in…