After watching a few Forensic Files-style shows, I was struck by how investigators solve cases: strict protocols, detailed documentation,…

When we want answers today, we turn to the Godfather—Google. In seconds, we get an avalanche of opinions, theories,…

 Five Ways to Bring Caring into the Workplace.  Would you have read this post if you had seen ‘Love’…

This little labor of love has been cooking for about a year—slow and steady, with plenty of life’s raindrops…

We’re back from AAPEX 2025, and what an incredible event it was! Tracy and I had the chance to…

This is the first time I’ve heard of a simple, measurable standard around apprenticeship in our industry, and Murray…

When we look back on our success in the shop, we rarely see one big defining moment. There’s usually…

Be a Sponge! A wild thought. You’re heading to AAPEX, VISION, or ASTA. You’ve got your schedule packed —…

We love getting things done. There’s nothing better than checking off a task and feeling that little hit of…

If you let them, your challenges will change you. Stop and think about that. Actually, stop is the keyword.…

I’ve realized that many times it wasn’t a lack of skill or opportunity that held me back—it was fear.

Shop owners who work hard to build and maintain a strong culture of behavior and values also know that…

A quick story about a large retail chain that illustrates the importance of seamless customer service. My friend needed…

I get awesome ideas in the shower. I’ve always wondered how I come up with so many ideas while in the shower. Is it because of the relaxed state we are in? Does the warm water help reduce stress and anxiety, allowing our brains to enter a more creative and open mindset?

Are you afraid to take your automotive repair shop to a new level because you’re broke? Has the lack…