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Words Matter: Why ‘Installer’ Doesn’t Define Our Profession
Another critical shift we must champion is retiring the term installer when referring to professional automotive service. We do far more than install parts. Roofers install roofs. Window companies install windows. Flooring contractors install carpet and tile. Modern automotive professionals diagnose, analyze, calibrate, verify, interpret data, and solve increasingly complex…
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You Just Fix Cars? Right!
Below, find an important and smart overview of what I call ‘Confident Professionalism.’ Understanding and knowing how important it…
What If I’m Personally Not Busy – Maybe That is a Good Thing
In our hyper-connected world, there’s an unspoken expectation that we should always be busy. Our worth seems measured by…
Processes Win Wars — Or Maybe It’s Protocols
I’ve been thinking a lot about a phrase I’ve used for years: Processes win wars. Just about everyone I…
Forensic DVI: Bringing Crime-Scene Discipline to Vehicle Care
After watching a few Forensic Files-style shows, I was struck by how investigators solve cases: strict protocols, detailed documentation,…
Do Your Customers Know They Can Call You and Ask You Anything?
When we want answers today, we turn to the Godfather—Google. In seconds, we get an avalanche of opinions, theories,…
Five Ways to Bring Caring Into the Workplace
Five Ways to Bring Caring into the Workplace. Would you have read this post if you had seen ‘Love’…
Get Your Appetite for Our APP
This little labor of love has been cooking for about a year—slow and steady, with plenty of life’s raindrops…
Big News and a Big Honor for Tracy!
We’re back from AAPEX 2025, and what an incredible event it was! Tracy and I had the chance to…
Professional Careers In The Making
This is the first time I’ve heard of a simple, measurable standard around apprenticeship in our industry, and Murray…
Sloppy Success
When we look back on our success in the shop, we rarely see one big defining moment. There’s usually…
Be a Sponge!
Be a Sponge! A wild thought. You’re heading to AAPEX, VISION, or ASTA. You’ve got your schedule packed —…
Fix the List That Never Ends
We love getting things done. There’s nothing better than checking off a task and feeling that little hit of…
Your Challenges Change You
If you let them, your challenges will change you. Stop and think about that. Actually, stop is the keyword.…
Fear Makes You Stupid
I’ve realized that many times it wasn’t a lack of skill or opportunity that held me back—it was fear.
Are We Celebrating Enough
Shop owners who work hard to build and maintain a strong culture of behavior and values also know that…
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