Are Your Shop’s Biggest Problems Hiding in Plain Sight? [THA 511]

THA 511 jim paiva felicity weiss

Thanks to our Partners: NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

What if the biggest obstacles holding your auto repair shop back are the very things you walk past every day? Could a fresh set of eyes uncover problems you’ve stopped noticing?

Jim Paiva, owner of Elite Auto Repair, and Felicity Wise, co-founder of RevPoint Consulting, explore a hands-on approach to business coaching that goes beyond phone calls, Zoom meetings, and recommendations. They step directly into auto repair shops, working alongside owners and their teams to observe daily operations, identify blind spots, and help implement meaningful change.

From inefficient workflows and missing accountability to disorganized operations and overwhelmed owners, Jim and Felicity reveal what they discover when they spend a week inside a business. Sometimes the biggest challenge isn’t knowing what needs to change. It’s finding the motivation, direction, and accountability to make it happen.

Whether your shop is struggling or you’re looking to take an already successful business to the next level, discover why having someone work beside you may be the missing ingredient.

What You’ll Learn

  • Why observing morning huddles, workflow, parts management, and client communication reveals opportunities for improvement.
  • How hands-on coaching turns recommendations into actionable 30-, 60-, and 90-day plans.
  • Why accountability and follow-through are often bigger challenges than identifying the problems.
  • How owners can become overwhelmed by daily responsibilities and lose sight of their leadership priorities.
  • Why even successful shops benefit from an outside perspective and practical implementation support.

Sometimes the biggest problems in your shop aren’t hidden at all. You’ve simply become accustomed to seeing them. A fresh perspective can uncover the blind spots, but lasting improvement requires more than recognizing what’s wrong. It takes action, accountability, and a willingness to change how you lead your business.

Jim Paiva, President, Elite Auto Repair Inc, Warwick, RI and RevPoint Consulting: https://revpointconsulting.com/

Felicity Weiss, Co-founder, RevPoint Consulting: https://revpointconsulting.com/

Watch Full Video Episode

Thanks to our Partners: NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/